Buyer, IN
On the record from the sources this desk reads (the CRM, Xero, the mailboxes). Nobody added them by hand here.
Where the account stands: what they owe us
USD 47,230. Anusaya Fresh India owes USD 47,230: 1038293 USD 36,300 is unpaid though its container was collected 28 Sep; the 1038291 balance of USD 10,930 is held while Kolkata sits at port over a sticker issue.
Why it is not paid: On 1038293 Anusaya gives no reason. Their last condition, the certificate of origin so they could "verify And arrange payment" (Vani, 30 Sep), was met when James sent it on 30 Sep, and on 7 Oct Dinesh asked his team to "get payment done". On 1038291 the Kolkata container has not cleared: Anusaya's import desk cited the phyto certificate's missing QR code and a non-compliant FSSAI sticker (18 Sep), and Dinesh said on 7 Oct it was held over a "sticker issue". Vision said on 8 Oct the hold lies with customs clearance in India.
| Currency | Invoiced | Cash paid, not yet allocated | Owed after that cash | Of it disputed | Not disputed |
|---|---|---|---|---|---|
| USD | USD 47,230.00 | USD 47,230.00 | USD 10,930.00 | USD 36,300.00 |
| Invoice | Due | Unpaid | Held for |
|---|---|---|---|
| Invoice 1038293 | 24 Aug 46 days late | USD 36,300.00 | |
| Invoice 1038291 | 15 Sep 24 days late | USD 10,930.00 | Disputed Kolkata container held at port. Anusaya cites the phyto certificate without a QR code and an FSSAI sticker missing its logo and vegetarian symbol, and says it faces port penalties. They are holding the balance until the container is released. |
Sources that disagree
- Vision withdrew its 1 Oct report on 8 Oct, so the container is at port. What exactly clears it today is known only to Anusaya.
1 Oct, Gmail, james@: Vision: Kolkata empty container dehired by the consignee on 17 Sep.
7 Oct, WhatsApp QCFR —- >Anusaya Fresh; Gmail, james@: Dinesh: Kolkata container still in port over a sticker issue; Vision confirmed on 8 Oct that it has not been collected. - Our own error, corrected to Anusaya on 9 Oct; Vision's 8 Oct report stands.
7 Oct, Gmail, exports@: Our chase: both Murcott containers collected and Anusaya holds every document.
8 Oct, Gmail, james@: Vision: Kolkata container yet to be collected. - The Xero due date comes before the vessel even arrived. Under the printed terms the invoice is still overdue now, but the due date needs an internal check before any chase cites it again.
31 Jul, Xero: Xero holds 1038293 due 24 Aug.
21 Sep, Xero; Gmail, exports@: Printed terms are 70% on delivery of documents and 30% at 7 days from ETA. Vision gave ETA NSA as 26 Sep, and the originals left by DHL on 1 Oct. - The automated statement misstated the terms. The printed invoice terms govern, and statements are not to be sent.
24 Sep, Gmail, quenton@: Automated statement to Anusaya said the terms were 30 days EOM.
31 Jul, Xero: Both invoices print 70% on documents and 30% at 7 days from ETA.
| Date | What the record says | Source |
|---|---|---|
| 21 Aug | USD 25,370 received and applied to 1038291, leaving USD 10,930 unpaid; nothing received on 1038293 (USD 36,300). | Xero |
| 18 Sep | Anusaya's import desk (Pallavi) said the Kolkata container can clear only with a phyto certificate carrying a QR code and a clear FSSAI sticker with the FSSAI logo and green vegetarian symbol, and that daily penalties were running. Liam replied that the FSSAI label is the importer's legal requirement. | Gmail, exports@ |
| 30 Sep | Vani: "Need Coc Urgently So we can verify And arrange payment". James sent the certificate of origin from james@ the same day. | WhatsApp QCFR —- >Anusaya Fresh; decision page |
| 1 Oct | James ruled on 1038293: proceed as normal and chase the 70%. Vision had DHL collect the Nhava Sheva originals that day (tracking 3627134125). | decision page; Gmail, james@ |
| 7 Oct | Dinesh Shinde: "one continuous still in port since 10 days due to sticker issue", and asked his colleague to "check dues and get payment done". | WhatsApp QCFR —- >Anusaya Fresh |
| 8 Oct | Vision corrected its 1 Oct report: the Kolkata container is yet to be collected and the hold lies with customs clearance in India. The Nhava Sheva container was gated out to the consignee on 28 Sep and the empty has not been returned. | Gmail, james@ |
| 9 Oct | We sent Anusaya a correction to the 7 Oct chase: the Kolkata container (AEL2078861) is still at port. We asked exactly what the port needs on the stickers. No reply yet. | Gmail, exports@ |
Not known: The date Anusaya will pay 1038293, and whether anything other than cash flow is holding it. What exactly is holding the Kolkata container today: the sticker, the phyto certificate's QR code or a customs matter. Port penalties or demurrage on the Kolkata container, and whether Anusaya will seek to pass them to us. Whether Atradius accepts 70% on copy documents under the policy, and whether Graham Crozier's 2 Oct questions have been answered. The condition of the Kolkata fruit after its time at port.
Risk: Atradius limit $100,000 was approved 12 Aug and is current, but Graham Crozier is checking whether 70% on copy documents is acceptable under the policy. 1038293 has been unpaid since 24 Aug, and Anusaya has not answered on it since our 7 Oct chase.
Also: Answer Graham Crozier's 2 Oct Atradius questions, James, Tue 13 Oct
Also: Check 1038293 due date against printed terms, the desk, Mon 12 Oct
Next: Chase 1038293 payment date in the live thread, James, Mon 12 Oct
Read on 9 Oct from the invoices, payments, documents and messages held.
Open invoices for Anusaya Fresh India Private, each with its state
Billed per invoice: each invoice is paid and chased on its own; a prepaid customer pays a proforma for each order; no statement of account is sent; a dispute holds only its own invoice. (James McNamara, 22 and 29 Sep 2026; CANON/PER_INVOICE_BILLING.md)
How we reach them
| how | where | who | proved | from |
|---|---|---|---|---|
| avinash@anusayafresh.com | Dinesh Vasant Shinde Management/Owner | unproved | , direction=OUTBOUND, mailbox=james@carterandassoc.com.au, Tue 4 Aug, 23:14 |, direction=OUTBOUND, mailbox=unattributed, Thu 13 Aug, 13:15 |, direction=OUTBOUND, mailbox=exports@carterandassoc.com.au, Thu 13 Aug, 13:29 | CRM backfill 7 Oct 2026: name "Dinesh Vasant Shinde" from old CRM person 851 (whatsapp profile); role category Management/Owner from old CRM role PRINCIPAL | |
| avinash@anusayafresh.com, nareshkjha@gmail.com | unproved | (to), Fri 31 Jul, 12:16 | (to), Fri 31 Jul, 12:16 | (to), Thu 13 Aug, 03:15 | ||
| avinash@anusayafresh.com, nareshkjha@gmail.com, dev.vani@anusayafresh.com, importdoc@anusayafresh.com | unproved | (to), Wed 26 Aug, 11:22 | ||
| dev.vani@anusayafresh.com | Dev vani Documents/Imports | proved | 3 message(s) have arrived from this address; the latest at Fri 18 Sep, 15:17. Arrival is the proof: our having written to it proves nothing. | CRM backfill 7 Oct 2026: role category Documents/Imports from old CRM role DOCUMENTATION | |
| importdoc@anusayafresh.com | Documents/Imports | proved | 1 message(s) have arrived from this address; the latest at Wed 26 Aug, 21:19. Arrival is the proof: our having written to it proves nothing. | CRM backfill 7 Oct 2026: role category Documents/Imports from the address importdoc@ | |
| nareshkjha@gmail.com | Naresh K Jha Operations/Logistics | unproved | , direction=OUTBOUND, mailbox=james@carterandassoc.com.au, Tue 4 Aug, 23:14 |, direction=OUTBOUND, mailbox=unattributed, Thu 13 Aug, 13:15 |, direction=OUTBOUND, mailbox=exports@carterandassoc.com.au, Thu 13 Aug, 13:29 | CRM backfill 7 Oct 2026: name "Naresh K Jha" from old CRM person 852 (manual); role category Operations/Logistics from old CRM role OPS_LEAD | |
| Phone | +917875655557 | Dinesh Vasant Shinde Management/Owner | unproved | CRM backfill 7 Oct 2026: number from old CRM person 851 (whatsapp profile) |
| Phone | +919769292034 | Naresh K Jha Operations/Logistics | unproved | CRM backfill 7 Oct 2026: number from old CRM person 852 (manual) |
| +14244225868 | Dinesh Vasant Shinde Management/Owner | unproved | CRM backfill 7 Oct 2026: number from old CRM person 851 (whatsapp profile) | |
| +917304448398 | Documents/Imports | unproved | CRM backfill 7 Oct 2026: number from old CRM person 871 (email signature extract); the same number is held for several people there, so it is not tied to one | |
| +918800789199 | Documents/Imports | unproved | CRM backfill 7 Oct 2026: number from old CRM person 870 (whatsapp profile); the same number is held for several people there, so it is not tied to one |
2 of these are not theirs: +917875655557 (no evidence it belongs to ANUSAYA FRESH INDIA PRIVATE LIMITED; it appears nowhere else on the record); +919769292034 (no evidence it belongs to ANUSAYA FRESH INDIA PRIVATE LIMITED; it appears nowhere else on the record).
Their onboarding form
A one-time link to the customer form. They fill it in themselves. It takes one submission and lasts fourteen days. Copy the link and send it in your own words. Read every word of the customer form first.