Buyer, MY
On the record from the sources this desk reads (the CRM, Xero, the mailboxes). Nobody added them by hand here.
Where the account stands: what they owe us
AUD 14,763. Boon Kee Supply Sdn Bhd owes AUD 14,763 on invoice 1038331 (228 cartons Hass avocados, air, due 2 Oct), unpaid with no reason given; the full document set reached them on 19 Sep and they have been silent since.
Why it is not paid: The record gives no reason for non-payment. The full set (commercial invoice, packing list, air waybill, AANZFTA certificate) went to Christine Low on 18-19 Sep, and no complaint, claim or query has come back on this invoice. Their last word on payment is Joyce Lim's 22 Apr TT slip, which concerns an earlier account.
| Currency | Invoiced | Cash paid, not yet allocated | Owed after that cash | Of it disputed | Not disputed |
|---|---|---|---|---|---|
| AUD | AUD 14,763.00 | AUD 14,763.00 | AUD 14,763.00 |
| Invoice | Due | Unpaid | Held for |
|---|---|---|---|
| Invoice 1038331 | 2 Oct 7 days late | AUD 14,763.00 |
| Date | What the record says | Source |
|---|---|---|
| 22 Apr | Joyce Lim wrote: "Please findbelow attached TT slip amounting AUD19,796.00 Beingpayment of 25,856.00deduct as per YR CN 6,060.00". This is their latest word on payment and concerns an earlier account, not invoice 1038331. | Gmail, james@ |
| 18 Sep | Commercial invoice 1038331 for AUD 14,763.00 (228 x 10 kg cartons Hass avocados, 85 of size 28, 143 of size 30, CPT Kuala Lumpur) and packing list sent to Christine Low, Joyce Lim's team and bk2low@yahoo.com; air waybill 232-58875143 followed. | Gmail, exports@ |
| 18 Sep | Christine Low replied that the shipment arrives 8am Malaysia time on 19 Sep and asked that the AANZ form be sent on time. | Gmail, exports@ |
| 19 Sep | Liam Fraser sent the certificate of origin; we forwarded the AANZFTA certificate to Christine, completing the set. Arrival is the flight's estimate (MH126), not a confirmed landing. | Gmail, exports@ |
| 24 Sep | James told Obsidian invoice 1038331 was not yet in Xero; it was entered after the 29 Sep correction from the mis-keyed number. | Gmail, exports@ |
| 2 Oct | Invoice 1038331 fell due; AUD 14,763 unpaid, nothing allocated. | Xero |
| 8 Oct | Our terms-of-trade notice from 1 Nov 2026 was sent to Boon Kee Supply Sdn Bhd; no reply on the record. | Gmail, james@ |
Not known: Whether Boon Kee received the goods in good order, as no outturn report is on the record. Why invoice 1038331 is unpaid and when Boon Kee will pay. Whether the reminder drafted for 1038331 has gone out.
Risk: Invoice due 2 Oct, unpaid and the customer is silent on it. Atradius cover not on the record for this customer.
Next: Chase Boon Kee for invoice 1038331, James, Fri 9 Oct Read the drafted message on Approve
Read on 9 Oct from the invoices, payments, documents and messages held.
Open invoices for Boon Kee Supply, each with its state
Billed per invoice: each invoice is paid and chased on its own; a prepaid customer pays a proforma for each order; no statement of account is sent; a dispute holds only its own invoice. (James McNamara, 22 and 29 Sep 2026; CANON/PER_INVOICE_BILLING.md)
How we reach them
| how | where | who | proved | from |
|---|---|---|---|---|
| bk2low@yahoo.com | Management/Owner | unproved | , direction=OUTBOUND, mailbox=james@carterandassoc.com.au, Tue 4 Aug, 23:14 |, direction=OUTBOUND, mailbox=exports@carterandassoc.com.au, Fri 18 Sep, 22:25 |, direction=OUTBOUND, mailbox=exports@carterandassoc.com.au, Fri 18 Sep, 22:37 | CRM backfill 7 Oct 2026: role category Management/Owner from old CRM role PRINCIPAL | |
| bks.christine@gmail.com | Christine Low | unproved | , direction=OUTBOUND, mailbox=james@carterandassoc.com.au, Tue 4 Aug, 23:14 |, direction=OUTBOUND, mailbox=exports@carterandassoc.com.au, Fri 18 Sep, 22:25 |, direction=OUTBOUND, mailbox=exports@carterandassoc.com.au, Fri 18 Sep, 22:37 | CRM backfill 7 Oct 2026: name "Christine Low" from the name on their own emails to us; address from Xero contact 022ddeb7-0dfc-4354-a4c0-ebf996a674d1 (read 7 Oct 2026) | |
| pearlylys@yahoo.com | Lys Pearly | unproved | , direction=OUTBOUND, mailbox=james@carterandassoc.com.au, Tue 4 Aug, 23:14 |, direction=OUTBOUND, mailbox=exports@carterandassoc.com.au, Fri 18 Sep, 22:25 |, direction=OUTBOUND, mailbox=exports@carterandassoc.com.au, Fri 18 Sep, 22:37 | CRM backfill 7 Oct 2026: name "Lys Pearly" from old CRM person 204 (email signature extract) | |
| soonhuat mal@yahoo.com | Joyce Lim Accounts/Payments | unproved | , direction=OUTBOUND, mailbox=james@carterandassoc.com.au, Tue 4 Aug, 23:14 | CRM backfill 7 Oct 2026: name "Joyce Lim" from the name on their own emails to us; role category Accounts/Payments from what 2 of their emails are about (payments and invoices) |
Their onboarding form
A one-time link to the customer form. They fill it in themselves. It takes one submission and lasts fourteen days. Copy the link and send it in your own words. Read every word of the customer form first.