Buyer, MY
On the record from the sources this desk reads (the CRM, Xero, the mailboxes). Nobody added them by hand here.
Where the account stands: what they owe us
AUD 9,202. MK Fruits Store PLT owes AUD 9,202 on invoice 1038335 (192 trays of strawberries to Kuala Lumpur, due 11 Oct), after the AUD 110 credit for the airline fee from our late documents; nothing disputes it and no payment has been made.
Why it is not paid: The goods landed on 4 Oct and the AUD 110 credit note CN-1038335 (6 Oct) settled the one grievance, the airline fee from late documents. On 7 Oct Haziq Idris, for the buyer's agent ZaynCo, asked for the 'balance payment' of AUD 9,202.00. The invoice is not yet due, and no reason for withholding it is on the record.
| Currency | Invoiced | Cash paid, not yet allocated | Owed after that cash | Of it disputed | Not disputed |
|---|---|---|---|---|---|
| AUD | AUD 9,202.00 | AUD 9,202.00 | AUD 9,202.00 |
| Invoice | Due | Unpaid | Held for |
|---|---|---|---|
| Invoice 1038335 | 11 Oct | AUD 9,202.00 |
Sources that disagree
- The desk's code flagged this as the customer saying the invoice is paid. Haziq's email does not say paid: it asks for the balance after the AUD 110 credit. The conflict is in the desk's reading, not in the sources.
7 Oct, Gmail, exports@: Haziq Idris's email asks for the 'balance payment' of AUD 9,202.00, wording that Xero matches only as an unpaid amount.
8 Oct, Xero: Xero holds AUD 9,202 of invoice 1038335 unpaid and no cash received.
| Date | What the record says | Source |
|---|---|---|
| 30 Sep | Stefan Zayn of ZaynCo sent the order: 192 cartons (1 AKE) of strawberries at AUD 48.50 CNF Kuala Lumpur. | Gmail, exports@ |
| 4 Oct | Flight MH126 landed at Kuala Lumpur. Haziqidris said no pre-alert was done, so the buyer would incur airport storage charges, and asked for the final invoice. | WhatsApp CARTERS & DOC / ZAYNCO |
| 4 Oct | Final commercial invoice and packing list for 1038335 (AUD 9,312.00) went to Stefan and Haziq with the air waybill, certificate of origin and RFP. We offered to cover MK Fruits' airport storage invoice. | Gmail, james@ |
| 4 Oct | Invoice 1038335 issued for AUD 9,312, due 11 Oct. | Xero |
| 6 Oct | Stefan said the airline fee was reduced to MYR300 (c. AUD 110), asked for a credit note for that amount and expected C&A to bear it. Credit note CN-1038335 for AUD 110 was created. | WhatsApp CARTERS & DOC / ZAYNCO |
| 7 Oct | Haziq Idris sent the credit note for AWB 232-58875202 and asked for the balance payment of AUD 9,202.00 on invoice 1038335. | Gmail, exports@ |
| 9 Oct | Invoice 1038335 still shows AUD 9,202 unpaid, with no cash received. | Xero, as at 8 Oct |
Not known: When MK Fruits Store PLT will pay, and whether the agent's payment arrangement matches our terms. Whether MK Fruits' airport storage invoice has been sent for us to cover. Atradius cover for this customer.
Risk: Cover on this customer is not on the record. The invoice is due 11 Oct and the customer's side is engaged and has asked for the balance, so it is neither slow nor silent.
Also: Ask ZaynCo for MK Fruits' airport storage invoice, Quenton, Mon 12 Oct
Next: Hold until due; chase 1038335 if unpaid on 12 Oct, desk, Mon 12 Oct
Read on 9 Oct from the invoices, payments, documents and messages held.
Open invoices for MK Fruits Store, each with its state
Billed per invoice: each invoice is paid and chased on its own; a prepaid customer pays a proforma for each order; no statement of account is sent; a dispute holds only its own invoice. (James McNamara, 22 and 29 Sep 2026; CANON/PER_INVOICE_BILLING.md)
How we reach them
No way to reach them is on the record yet. Their onboarding form asks for their contacts.
Their onboarding form
A one-time link to the customer form. They fill it in themselves. It takes one submission and lasts fourteen days. Copy the link and send it in your own words. Read every word of the customer form first.