Buyer, SG
On the record from the sources this desk reads (the CRM, Xero, the mailboxes). Nobody added them by hand here.
Where the account stands: what they owe us
AUD 7,222. Premier Fresh Mart Pte Ltd owes AUD 7,222 on invoice 1037797, the 12 Sep 2025 air load due 26 Sep 2025; James ruled on 1 Oct to contest it, and the record holds no reason from Premier for withholding.
Why it is not paid: James's ruling of 1 Oct is to contest the AUD 7,222 balance, yet no message from Premier Fresh Mart on the record gives a claim or reason for not paying. Obsidian's 26 Aug note says they raised no claim or dispute on this consignment. Xero statement reminders ran from 16 Jul to 26 Aug with no reply from them.
| Currency | Invoiced | Cash paid, not yet allocated | Owed after that cash | Of it disputed | Not disputed |
|---|---|---|---|---|---|
| AUD | AUD 7,222.00 | AUD 7,222.00 | AUD 7,222.00 | AUD 0.00 |
| Invoice | Due | Unpaid | Held for |
|---|---|---|---|
| Invoice 1037797 | 26 Sep 2025 378 days late | AUD 7,222.00 | Disputed Balance of AUD 7,222 held under James's 1 Oct ruling to contest; Premier's own reason is not on the record |
Sources that disagree
- Our own records disagree. Xero as read today and James's ruling are trusted over the 3 Sep message; the write-off claim has no support in the current ledger.
3 Sep, Gmail, exports@: Our reply said invoice 1037797 was deleted with nil due and written off by Quenton on 30 Jul.
9 Oct, Xero: Xero holds AUD 7,222 unpaid on 1037797 and James ruled on 1 Oct to contest it. - No message from Premier on the record states a dispute. Only Premier can say whether they contest the balance.
8 Sep, Gmail, exports@: Atul called the AUD 7,222 an 'ongoing dispute' with Premier.
26 Aug, Gmail, quenton@: Atul said Premier had raised no claim or dispute on this consignment.
| Date | What the record says | Source |
|---|---|---|
| 12 Sep 2025 | Invoice 1037797 issued for AUD 15,736, air shipment, AWB 08159132371, due 26 Sep 2025. Xero holds payments of AUD 1,728 (19 Jul 2025) and AUD 6,252 (15 Oct 2025) and a credit of AUD 534. | Xero |
| 16 Jul | Xero statement reminders for AUD 7,222 began, quoting terms of 30 days EOM, and continued to 26 Aug with no reply from Premier. | Gmail, quenton@ |
| 26 Aug | Atul reported AUD 7,222 unpaid on 1037797 and said Premier had raised no claim or dispute on this consignment. | Gmail, quenton@ |
| 3 Sep | Our reply to Atul said Xero showed invoice 1037797 as deleted with nil due and that Quenton wrote it off on 30 Jul. Xero now shows AUD 7,222 unpaid. | Gmail, exports@ |
| 8 Sep | Atul again referred to the 'ongoing $7,222.00 dispute with Premierfresh' and asked James whether he recalled it. | Gmail, exports@ |
| 1 Oct | James ruled on the Sep 2025 air load, AUD 7,222: Contest. | decision page |
| 7 Oct | Terms of trade from 1 November 2026 sent to sales@premierfreshmart.com, with acceptance requested by 22 Oct 2026. | Gmail, exports@ |
| 9 Oct | A payment request for AUD 7,222 on invoice 1037797 is waiting on the Approve page. | desk record |
Not known: Whether Premier Fresh Mart contests the AUD 7,222 and on what ground Whether the 30 Jul write-off decision was ever made, or reversed by the 1 Oct ruling Shipment and arrival dates for the air load, which the record does not hold
Risk: Cover not on the record. The balance was due 26 Sep 2025 and Premier has not replied to any reminder on the record, so it is silent rather than slow.
Also: Amend or approve the waiting payment request, James, Fri 9 Oct
Also: Propose Xero correction for the deleted-invoice claim, the desk, Mon 12 Oct
Next: Ask Premier whether they contest invoice 1037797, James, Fri 9 Oct Read the drafted message on Approve
Read on 9 Oct from the invoices, payments, documents and messages held.
Open invoices for Premier Fresh Mart, each with its state
Billed per invoice: each invoice is paid and chased on its own; a prepaid customer pays a proforma for each order; no statement of account is sent; a dispute holds only its own invoice. (James McNamara, 22 and 29 Sep 2026; CANON/PER_INVOICE_BILLING.md)
How we reach them
| how | where | who | proved | from |
|---|---|---|---|---|
| sales@premierfreshmart.com | Sales/Buying | unproved | , direction=OUTBOUND, mailbox=james@carterandassoc.com.au, Tue 4 Aug, 23:14 | CRM backfill 7 Oct 2026: role category Sales/Buying from the address sales@; address from Xero contact 1fde0398-1588-4af8-bca7-6e30ba8bf02f (read 7 Oct 2026) |
Their onboarding form
A one-time link to the customer form. They fill it in themselves. It takes one submission and lasts fourteen days. Copy the link and send it in your own words. Read every word of the customer form first.