Premier Fresh Mart, 1,260 Late Lane Class, invoiced 12 Sep 2025, AUD 15,736.00 (1037797)
8 INVOICEDWhere it stands
- Where the goods are: booked with the carrier, not yet departed (the shipment record)
- What the customer has been told: nothing yet; not yet told the freight was booked
- Receivable: invoice 1037797 AUD 7,222.00 still due, 378 days overdue; the reminder not chased: answered "Contest"
- What happens next: On hold: 1 question only James McNamara can answer is open on this trade. It is on the desk regardless; the questions are under "What is waiting, and on whom".. It is being finished by hand, off the desk; nothing is sent on it from here. The folder still needs a purchase order, a commercial invoice and a packing list.
What the customer has been told
| Booked | Not told yet |
| Received by the forwarder | Not reached yet |
| Departed | Not reached yet |
| Arrived | Not reached yet |
Sold, bought and P&L
Sold and bought, invoiced and billed
The lines
| product | quantity | sell | buy |
|---|---|---|---|
| Late Lane Navel oranges | 189 | sell AUD 33.00, the unit it is per is not stated ledger invoice |
buy not stated landed or ex farm is not recorded |
| Late Lane Navel oranges | 441 | sell AUD 33.00, the unit it is per is not stated ledger invoice |
buy not stated landed or ex farm is not recorded |
| Late Lane Navel oranges | 315 | sell AUD 31.00, the unit it is per is not stated ledger invoice |
buy not stated landed or ex farm is not recorded |
| Late Lane Navel oranges | 126 | sell AUD 24.00, the unit it is per is not stated ledger invoice |
buy not stated landed or ex farm is not recorded |
| Late Lane Navel oranges | 189 | sell AUD 24.00, the unit it is per is not stated ledger invoice |
buy not stated landed or ex farm is not recorded |
The ledger
| document | counterparty | amount | state |
|---|---|---|---|
| invoice 1037797 |
PREMIER FRESH MART PTE LTD linked by named on the document |
AUD 2,320.00 paid AUD 0.00, outstanding AUD 0.00 no instalment is recorded against this document |
Deleted due 19 Sep 2025 no term printed on it |
| invoice 1037797 |
PREMIER FRESH MART PTE LTD linked by named on the document |
AUD 15,736.00 paid AUD 7,980.00, outstanding AUD 7,222.00, 378 days past due no instalment is recorded against this document |
Unpaid due 26 Sep 2025 no term printed on it |
Invoiced AUD 15,736.00, of which AUD 7,222.00 is outstanding. Billed to us not stated, and the ledger carries nothing outstanding against it.
Deposit and release
Release is standard. On the invoice terms AUD 15,736.00 falls due before release; received AUD 7,980.00; credited AUD 534.00; still to come AUD 7,222.00, chased on its own invoice. The documents go to the customer as normal.
No instalment is recorded on this invoice, so the whole invoice is due before release.
No release has been recorded on this desk for this trade.
Every receipt in, every payment out and every claim is on the timeline below under payments and claims, each with its date, its counterparty and its currency. What is above is the position; what is below is how it got there.
Open invoices for Premier Fresh Mart, each with its state
Changes in Xero
Each change is described in plain words. Nothing is made in Xero until James or Quenton presses its button, and each one made is recorded as a draft note for Obsidian.
Raise a draft sales invoice from our commercial invoice
Replace a supplier bill's lines from the reissued supplier invoice
What this trade made
No result has been struck for this trade yet. 7 cost lines are held against its cost stack so far. The desk strikes one for itself once the actual cost stack is complete — nothing here waits on a person to press it.
Documents
The documents
The three a trade must be able to show
| document | is it in the folder |
|---|---|
| purchase order | nothing in this folder is named as one |
| commercial invoice | nothing in this folder is named as one |
| packing list | nothing in this folder is named as one |
This trade cannot show a purchase order, a commercial invoice and a packing list to anybody who asks for them. That is not a stage it has failed to reach: it is a paper it cannot produce. Owner: James McNamara.
Every document on this trade, each time it was issued, what it prints and who holds it, is on the timeline below under documents. This section answers only whether the trade can show its papers, which is a different question from when each one was made.
0 files sit in this trade's folder, of which 0 files are typed as a document and 0 files could not be typed from what they print.
Dates
Its calendar
A cut-off is not on this record: there is no column for one on the shipment or the trade, so none can appear here however many are in the forwarder's mail.
What is waiting
What is waiting, and on whom
4 things are missing, behind 4 open items: the same missing fact is filed once for each document it stops, so the rows below are the facts and the counts are the consequences. An age is how long the ITEM has been on the record, not how long the thing it describes has been true.
| what is missing | what it stops | who settles it |
|---|---|---|
| To be done | Record delivered-stage evidence using AWB 081-59132371 and this Mainfreight collection confirmation (1037797). | Obsidian Advisory open 15 days no by-when set |
| Not held | Lodge overdue claim with credit insurer | james open 1 hour by 9 Oct 2026 |
| premier fresh mart | Premier Fresh Mart disputes the AUD 7,222.00 still owed (wrong flight details, no documents, storage): credit it, contest it, or write it off? The AUD 534.00 credited on 12 Sep 2025 has no recorded reason (1037797). | James McNamara open 15 days no by-when set |
| An open question | PREMIER FRESH MART PTE LTD's air trade: which incoterm (the trade)? (1037797) | James McNamara open 1 hour no by-when set |
Freight
The freight
The estimate
Cost so far held in more than one currency; not held: international freight, produce, produce, produce, produce, produce.
Not in this estimate: DAFF inspection fees and any other DAFF charge billed to Carter and Associates direct are not in this estimate, and no DAFF permit or tonnage is priced in it either.
The card this estimate was struck from is not named on it.
| mode and carrier | document | dates | weights |
|---|---|---|---|
| air carrier not recorded, vessel or flight not recorded |
AWB 08159132371 | departed not stated arrived not stated |
gross weight not recorded chargeable weight not recorded |
Freight cost not known: no forwarder bill is linked to this trade in our copy of Xero, and none is in its folder. The rate card is a list rate and is a quoting figure, never a cost. Liam Fraser can supply the invoice. Owner: James McNamara.
No departure or arrival date, carrier, vessel or weight is recorded on this shipment yet: each is read off the forwarder's own document, and prints as a gap until then.
Market
Market
- Duty into Singapore: 0%; no preference to claim, no COO for duty. At the border, on top of duty: Goods and Services Tax on imports 9%. Rivals: US, Chile, Peru, South Africa, Egypt, New Zealand, China 0%. (Singapore Customs - Duties and Dutiable Goods Overview, read 1 Oct)
- Singapore imports of citrus in 2025: USD 99.0m. China 30%, South Africa 20%, Australia 13%, Egypt 10% (UN Comtrade public preview, read 7 Oct)
- Australia's fruit and nut exports to Singapore: AUD 25.4m in 2026-06 to 2026-08, +8% on the same three months a year earlier. Domestic competition for the same buyers (ABS International Trade in Goods, merchandise exports (SITC, country), read 7 Oct)
- South Africa citrus into Singapore: in season over the next eight weeks, against our citrus window (navels, easy peelers (Nadorcott, Afourer-type) and lemons). Rival fruit is on the shelf alongside ours (Seasonal export calendars (USDA FAS GAIN annual reports and industry bodies), read 7 Oct)
- Brent: UNVERIFIED, so no price direction is drawn. the second source differs by 20.3%, more than 15%. Futures USD 104.26 (Thu 8 Oct); US EIA Brent SPOT price (Europe) via FRED USD 125.44 (Tue 6 Oct) (Brent front-month futures (BZ=F), ICE via Yahoo Finance chart endpoint, read 8 Oct)
- citrus: 3 of 6 production regions have adverse weather in the next 7 days. Supply normal on weather alone (Bureau of Meteorology, state precis forecast, read 8 Oct)
- Singapore: Deepavali (Diwali) 8 Nov: a gifting and fruit demand peak in the Indian-diaspora and Indian trade; a public holiday. Sea freight to land before it should leave by c. 18 Oct; expect a lull after, and rival origins shipping into the same window (Published festival calendars (Chinese New Year, Ramadan, Diwali), read 7 Oct)
- Singapore: Christmas Day 25 Dec to 26 Dec: public holiday; a retail peak in the weeks before. Sea freight to land before it should leave by c. 4 Dec; expect a lull after, and rival origins shipping into the same window (Published festival calendars (Chinese New Year, Ramadan, Diwali), read 7 Oct)
- Singapore: Chinese New Year 6 Feb to 12 Feb: the largest fruit gifting season in the region (mandarins, grapes, pears); customs and ports close or slow for several days. Sea freight to land before it should leave by c. 16 Jan; expect a lull after, and rival origins shipping into the same window (Published festival calendars (Chinese New Year, Ramadan, Diwali), read 7 Oct)
- Singapore: Ramadan 8 Feb to 9 Mar (approximate; moon sighting): a month of evening fruit demand across the Gulf and Malaysia, with shortened working hours at ports and customs. Sea freight to land before it should leave by c. 18 Jan; expect a lull after, and rival origins shipping into the same window (Published festival calendars (Chinese New Year, Ramadan, Diwali), read 7 Oct)
Commodity outlook. Feeds last read 9 Oct, 09:52 am.
Who is on it
The parties
| role | who | where that came from |
|---|---|---|
| Customer | PREMIER FRESH MART PTE LTD | the counterparty record |
| Grower | not named on this trade |
Addresses and their state
| counterparty | address | state |
|---|---|---|
| PREMIER FRESH MART PTE LTD | sales@premierfreshmart.com | unproved |
Writing to us on this trade: Carter & Associates Finance carterandassoc@obsidianadvisory.com.au; Carter & Associates messaging-service@post.xero.com; Sales PFM sales@premierfreshmart.com; Teneille Mehrtens teneille.mehrtens@mainfreight.com; Angela Etika-Fenwick angela.etikafenwick@mainfreight.com; Aysha Inbisat aysha.inbisat@mainfreight.com; David Weeks david@lindandsons.com.au.
All eleven steps
The eleven stages
A stage is not a column anybody writes. It is a projection over the evidence, rebuilt from it every time, so nothing here was asserted by a code path that happened to run. Where a trade sits is the highest of the first seven; what it owes is the last four, and a trade can be invoiced and on the water at once. This trade is at INVOICED.
| stage | state, and what the evidence says | evidence |
|---|---|---|
| QUOTE needs our word |
not reached no priced offer is carried on this trade yet. The 710 quotes priced since 1 May 2026 are deliberately not seeded: 313 of those quotes carry no freight figure at all and the fan-out multiplies a foreign price by the exchange rate twice, so loading them would put figures on the record that nobody can acquit. That decision is recorded here rather than left silent. |
no evidence |
| ORDER needs our word |
not reached not evidenced, and the trade is past it. This is a hole. |
no evidence |
| TRADE OPENED needs our word |
not reached not evidenced, and the trade is past it. This is a hole. |
no evidence |
| BOOKED needs counterparty word |
not reached not evidenced, and the trade is past it. This is a hole. |
no evidence |
| DEPARTED needs document |
reached dated 11 Sep 2025, on a document disputed, two readings, both shown, neither chosen.
|
1 piece of evidence. Each move is a line on the timeline below. |
| ARRIVED needs counterparty word |
not reached nothing on this trade evidences it yet. |
no evidence |
| DELIVERED needs our word |
not reached the proving document is not defined. James to state it. Until he states it, the only route is a trader recording delivery against one of four labelled proofs, and which one was used is stored. |
no evidence |
| INVOICED needs document |
reached dated 12 Sep 2025, on a document |
2 pieces of evidence. Each move is a line on the timeline below. |
| PAID IN needs document |
part dated not stated, with no grade recorded. Part settled: what was invoiced and what has been received both print below. |
no evidence |
| PAID OUT needs document |
not reached nothing on this trade evidences it yet. |
no evidence |
| RECONCILED needs document |
not reached the cost stack has not been built yet, so there is nothing to strike a result against |
no evidence |
This table answers which of the eleven are evidenced and which are not. WHEN each one moved, and on what, is on the timeline below under changes. A date there is the date the EVIDENCE carries, which is not always the date the thing happened: a container that arrived on Monday and was reported on Thursday is dated Thursday.
What disagrees with the old record
Nothing the old record says about this trade disagrees with the evidence this record holds.
Messages
What has happened, in one order
Everything the record holds on this trade — what was said, what was produced, what moved, what was paid, what was pressed and what was asked — on one line each, newest first, in Sydney time. It is one list and not seven, because a trader asking what happened on Tuesday should not have to read seven.
a question James McNamara
PREMIER FRESH MART PTE LTD's air trade: which incoterm (the trade)? (1037797)
{"kind":"desk decision","both":false,"group":"customers","party":"PREMIER FRESH MART PTE LTD","rec":"Yes: CPT, the usual term for air. Nothing we hold states it for this trade. Until you answer, no customer or forwarder mail is drafted on it.","facts":[["8 Oct 2026","No paper we hold states the term.","the trade record"]],"evidence":[],"options":[["yes","Yes: CPT"],["no","No: not CPT"],["none","None of the above: see my note"],["CFR","CFR: we book, cost and freight"],["CIF","CIF: we book and insure"],["CIP","CIP: we book and insure, air"],["FOB","FOB: the buyer books"],["FCA","FCA: the buyer books, free carrier"],["DAP","DAP: we deliver to the place"]],"recTerm":"CPT","trades":["1037797"],"source":"incoterm backfill (src/incoterm)"}
Still open. Nothing has come back on this.
a press James McNamara
record_a_stage_change
- stage reached invoiced
and 9 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.
a press James McNamara
record_a_stage_change
- stage reached departed
and 9 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.
a question James McNamara
Who is the buyer — Premier Fresh Mart Pte Ltd, or Freshmart Singapore Pte Ltd as the old book claims? (1037797)
Answered from the records. Raised by the agents' review, run.
Answered 24 Sep 2026 07:12 AEST: The buyer is Premier Fresh Mart Pte Ltd, not 'Freshmart Singapore Pte Ltd'. The record currently carries ENE TRADE PTY LTD as the customer, which is wrong (see #2 below). [Xero invoice 1037797, AUD 15,736.00, contact PREMIER FRESH MART PTE LTD; Mainfreight email 1994bc26979c69a8, 15 Sep 2025 16:59 Sydney, naming consignee 'Premier Freshmart Pte Ltd' Singapore; Xero contact record sales@premierfreshmart.com].
a question James McNamara
Was the cargo in fact taken by Premier Fresh Mart after the 15 Sep 2025 refusal, and do we treat this trade as delivered?
Answered from the records. Raised by the agents' review, run.
Answered 24 Sep 2026 07:12 AEST: Yes — treat as delivered. After the Singapore consignee initially told Mainfreight the shipment did not belong to them, Mainfreight reported the same day that the consignee appears to have collected the cargo. [Gmail 1994c2c4d1178353, Mainfreight (Teneille Mehrtens) to Quenton, 15 Sep 2025 16:59 Sydney: 'as discussed, consignee appears to have collected the cargo; not an issue'].
a question James McNamara
Who owns answering the loader's open questions so the hold on this trade can be lifted?
Answered from the records. Raised by the agents' review, run.
Answered 24 Sep 2026 07:12 AEST: The hold no longer keeps a trade off the desk — every trade goes on the desk and open questions ride on the trade rather than blocking it. No single person needs to 'own' releasing this hold before James or Quenton can act on the trade. [master builder brief, 24 Sep 2026 06:20].
a question James McNamara
Premier Fresh Mart disputes the AUD 7,222.00 still owed (wrong flight details, no documents, storage): credit it, contest it, or write it off? The AUD 534.00 credited on 12 Sep 2025 has no recorded reason (1037797).
Amount in question: AUD 7,222.00 (Xero invoice 1037797 balance). The review asked: "On the AUD 7,222.00 Premier Fresh Mart disputes for wrong flight details, missing documents and storage: credit, contest or write off?". Raised by the agents' review, run.
Still open. Nothing has come back on this.
what was said james@carterandassoc.com.au · out · email
Open accounts - book corrections after today's reconciliation
(no specific reference to 1038326 in this message) Reply from james@ to Atul: 'Investigate the void advice. Everything else is correct' — approving the Export team's corrections other than the void items.
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what was said carterandassoc@obsidianadvisory.com.au · in · email
Open accounts - book corrections after today's reconciliation
(no specific reference to 1038326 in this message) Atul re-sends (16 Sep) the same request asking whether to proceed with the Export team's AR corrections in Xero.
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what was said carterandassoc@obsidianadvisory.com.au · in · email
Open accounts - book corrections after today's reconciliation
(no specific reference to 1038326 in this message) Atul follows up to James: asks again whether to proceed with the changes in Xero outlined in the Export team's email.
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what was said carterandassoc@obsidianadvisory.com.au · in · email
Open accounts - book corrections after today's reconciliation
(no specific reference to 1038326 in this message) Atul asks James and Quenton whether to proceed with the Export team's AR corrections (voids, credit notes, adjustments) in Xero, as this is the first time Export has sent AR instructions directly.
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what was said exports@carterandassoc.com.au · out · email
Open accounts - book corrections after today's reconciliation
(no specific reference to 1038326 in this message) Exports desk to Atul: 23 AR book corrections (Sky Fresh, Freco void QC25004 AUD 8,960.00 duplicate, Barakat, Anusaya, Naidu, Total Fresh, Eastern Green, Eastern Wealth, Priority Produce, credit balances, Kibsons). CN-1038322 and CN-1038323 to CN-10…
what was said carterandassoc@obsidianadvisory.com.au · in · email
Statement from Carter & Associates for PREMIER FRESH MART PTE LTD
Atul follow-up to James repeating the $7,222.00 dispute query with the same attachments; no reply in thread.
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what was said Carter & Associates Finance · in · email · 2 of our mailboxes hold it
Re: Statement from Carter & Associates for PREMIER FRESH MART PTE LTD
Hi James, I hope you are doing well! Just follow up on my below email. I found a mail about our ongoing $7,222.00 dispute with Premierfresh. Could you please quickly take a look if you can recall something about this? I think the unpaid amount can be related to this chain of email. If nothing positive, then I'll send them a descriptive Email about this containing what they owe to us and what has b
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what was said Carter & Associates · out · email
Re: Statement from Carter & Associates for PREMIER FRESH MART PTE LTD
Hi Atul, We have checked this directly in Xero against Invoice 1037797 (Premier Fresh Mart / Freshmart Singapore Pte Ltd). Current Xero status: the invoice is Status = DELETED, Amount Due = $0.00. There is no outstanding balance on this invoice in the live ledger. This matches Quenton's recorded write-off decision on this account dated 30 July 2026. The $7,222.00 figure that has been circulating i
what was said Carter & Associates · out · email
Re: Statement from Carter & Associates for PREMIER FRESH MART PTE LTD
Hi Atul, We've checked our records against a fresh Xero read this morning and can close this out — no further chase is needed on Invoice 1037797. What we found: - A live Xero pull on Invoice 1037797 (PREMIER FRESH MART PTE LTD / FRESHMART SINGAPORE PTE LTD) now shows Status = DELETED and Amount Due = $0.00. This is NOT the same invoice state your last SOA cycle was reminding against — the automate
what was said carterandassoc@obsidianadvisory.com.au · in · email
Statement from Carter & Associates for PREMIER FRESH MART PTE LTD
Atul found mail on 'ongoing $7,222.00 dispute with Premierfresh' (attached 'INV1037797 - Disagreement on the invoice amount'): Premier says wrong flight info, no shipping docs, storage charges and quality claims to be borne by C&A.
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what was said Carter & Associates Finance · in · email · 2 of our mailboxes hold it
Re: Statement from Carter & Associates for PREMIER FRESH MART PTE LTD
Hi James, I found a mail about our ongoing $7,222.00 dispute with Premierfresh. Could you please quickly take a look if you can recall something about this? I think the unpaid amount can be related to this chain of email. If nothing positive, then I'll send them a descriptive Email about this containing what they owe to us and what has been received to us... to give them a clear picture. Thank you
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what was said james@carterandassoc.com.au · out · email
Statement from Carter & Associates for PREMIER FRESH MART PTE LTD
James: check history, engage directly and ask questions; no customer takes Xero automated follow-ups seriously.
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what was said James McNamara · out · email
Re: Statement from Carter & Associates for PREMIER FRESH MART PTE LTD
What I mean is check the history and look for issues, engage directly and ask questions. No customer is taking the Xero automated follow ups seriously, something needs to change. [only the opening of this message is held]
what was said carterandassoc@obsidianadvisory.com.au · in · email
Statement from Carter & Associates for PREMIER FRESH MART PTE LTD
Atul: no correspondence found treating $7,222.00 as a credit; customer has raised no claim/dispute via SOA follow-ups; amount considered due in full; issue appears to be customer's lack of responsiveness.
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what was said Carter & Associates Finance · in · email
Re: Statement from Carter & Associates for PREMIER FRESH MART PTE LTD
Hi James, I understand that. However, I reviewed the previous correspondence relating to this invoice and could not find any information indicating that the outstanding balance of $7,222.00 should be treated as a credit or handled differently from the accounts receivable balance. We have been following up with the customer via our regular SOA process regarding this matter, but they have not come b [only the opening of this message is held]
what was said james@carterandassoc.com.au · out · email
Statement from Carter & Associates for PREMIER FRESH MART PTE LTD
James: Xero is only as good as its input; Quenton wants the background on why it has not been paid.
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what was said James McNamara · out · email
Re: Statement from Carter & Associates for PREMIER FRESH MART PTE LTD
Hi Atul, Xero is only as good as the information that goes into it. What Quenton is chasing is the background to see why this has not been paid. [only the opening of this message is held]
what was said carterandassoc@obsidianadvisory.com.au · in · email
Statement from Carter & Associates for PREMIER FRESH MART PTE LTD
Atul: $7,222 still outstanding on Invoice 1037797 (total $15,736); payments $1,728 (19/07/2025), $6,252 (15/10/2025), applied credit $534 (12/09/2025).
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what was said Carter & Associates Finance · in · email
Re: Statement from Carter & Associates for PREMIER FRESH MART PTE LTD
Hi Quenton, I hope you are doing well! I checked Xero and noticed that there is still an outstanding balance of $7,222 against Invoice No. 1037797. The total invoice amount is $15,736. According to Xero, the following transactions have been recorded against this invoice: * Payment of $1,728 received on 19/07/2025 * Payment of $6,252 received on 15/10/2025 * An applied credit of $534 dated 12/09/20 [only the opening of this message is held]
what was said quenton@carterandassoc.com.au · out · email
Statement from Carter & Associates for PREMIER FRESH MART PTE LTD
Quenton asks Atul to forensically investigate whether this has been paid.
what was said Quenton Carter · out · email
Re: Statement from Carter & Associates for PREMIER FRESH MART PTE LTD
Atul, Please forensically investigate whether this has been paid and let me know. today [only the opening of this message is held]
what was said messaging-service@post.xero.com · in · email
Statement from Carter & Associates for PREMIER FRESH MART PTE LTD
Xero statement to Premier Fresh Mart: overdue AUD 7222.00, all >30 days beyond 30 days EOM terms.
Statement for PREMIER FRESH MART PTE LTD As At 25Aug2026.pdf not captured
what was said Carter & Associates · in · email
Statement from Carter & Associates for PREMIER FRESH MART PTE LTD
Dear PREMIER FRESH MART PTE LTD, This is a reminder that you have an overdue account with an outstanding total of $7222.00 AUD. We note that you have a total of $7222.00 that is more than 30 days beyond agreed terms of trade, which are 30 days EOM. Please find the attached Statement of Account detailing your outstanding balance. Please note that any pending claims on the invoices sent that are req [only the opening of this message is held]
what was said carterandassoc@obsidianadvisory.com.au · in · email
Statement from Carter & Associates for PREMIER FRESH MART PTE LTD
Atul: done (invoice resent).
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what was said james@carterandassoc.com.au · out · email
Statement from Carter & Associates for PREMIER FRESH MART PTE LTD
James: please resend; Quenton will call the customer.
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what was said carterandassoc@obsidianadvisory.com.au · in · email
Statement from Carter & Associates for PREMIER FRESH MART PTE LTD
Atul: records show the invoice was already sent; offers to resend to Premier Fresh.
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what was said james@carterandassoc.com.au · out · email
Statement from Carter & Associates for PREMIER FRESH MART PTE LTD
James asks Obsidian to check the customer was sent an invoice; suspects Pauline did not.
what was said messaging-service@post.xero.com · in · email
Statement from Carter & Associates for PREMIER FRESH MART PTE LTD
Xero statement: Premier Fresh Mart overdue AUD 7222.00, all >30 days beyond 30 days EOM.
Statement for PREMIER FRESH MART PTE LTD As At 02Jul2026.pdf not captured
what was said Carter & Associates Finance · in · email · 2 of our mailboxes hold it
Fw: INV1037797 - Disagreement on the invoice amount
________________________________
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what was said pauline@obsidianadvisory.com.au · in · email
Trade records clean-up, coordinated worklist
Pauline (Obsidian): "All good also on 1 and 2" (uninvoiced sales and Frutulip allocation); nothing said on item 6 claims.
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what was said amy@phytosanitaryservices.com.au · in · email
Trade records clean-up, coordinated worklist
PSS (Amy): invoice values added to log; PSS removed from claims process so no notes on item 6 (claims list incl. 1038135).
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what was said quenton@carterandassoc.com.au · out · email
Trade records clean-up, coordinated worklist
Quenton to James: "very concise, good catch up" (quotes worklist incl. 1038135).
what was said james@carterandassoc.com.au · out · email
Trade records clean-up, coordinated worklist
James worklist item 6: 49 trades, including 1038135, carry a customer credit note in the accounts (about $103,296 total) but no claim recorded in the Trade Log; asks PSS to log claims and Obsidian to reconcile the Claims Log to Xero.
what was said Sales PFM · in · email
Re: INV1037797 - Disagreement on the invoice amount
Dear Pauline, Good day! We placed the order and requested the flight ETA and related details in advance so that we could arrange transportation and customs clearance accordingly. Unfortunately, the incorrect flight information was provided, and no shipping documents were sent to us. As a result, we only realised later that the shipment had already arrived for more than 24 hours without being clear [only the opening of this message is held]
what was said Carter & Associates Finance · in · email
INV1037797 - Disagreement on the invoice amount
Hi Premier Fresh, Hope you are well. We have received your concern re: disagreement on the amount of INV1037797 . May we ask for the explanation or any sent claims on this so that we can resolve the discrepancy with the amount of the invoice on both ends? Thank you so much! Pauline Accountant [only the opening of this message is held]
a payment PREMIER FRESH MART PTE LTD
received AUD 6,252.00 · 1037797
against the invoice and not a named instalment.
what was said quenton@carterandassoc.com.au · out · email
RE: Job 1037797 AWB: 081-59132371
Quenton: thank you.
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what was said Quenton Carter · out · email
Re: Job 1037797 AWB: 081-59132371
Thank you Quenton AE Carter Chairman QC-Fresh Pty Ltd T/ Carter and Associates quenton@carterandassoc.com.au ________________________________ [only the opening of this message is held]
what was said teneille.mehrtens@mainfreight.com · in · email
RE: Job 1037797 AWB: 081-59132371
Mainfreight: as discussed, consignee appears to have collected the cargo; not an issue.
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what was said Teneille Mehrtens · in · email
RE: Job 1037797 AWB: 081-59132371
Hey Quenton, As discussed, consignee appears to have collected the cargo and this isn’t an issue. Thank you. [only the opening of this message is held]
what was said angela.etikafenwick@mainfreight.com · in · email
RE: Job 1037797 AWB: 081-59132371
Mainfreight: consignee Premier Freshmart Pte Ltd in SIN says shipment (1pce 4216kg, QF051/12SEP) does not belong to them and will not collect; asks correct consignee.
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what was said Angela Etika-Fenwick · in · email
RE: Job 1037797 AWB: 081-59132371
Hi Quenton – can you please advise ASAP. 081-59132371 1pce 4216kg fresh produce BNE/SIN ex QF051/12SEP CNEE: Premier Freshmart Pte Ltd The consignee in SIN has advised that this shipment does not belong to them and will not collect. Please contact the shipper and advise the correct consignee name, contact name, phone number and email address. [only the opening of this message is held]
what was said quenton@carterandassoc.com.au · out · email
RE: Job 1037797 AWB: 081-59132371
Quenton sends 'Commercial Invoice No 1037797 PORT' PDF.
Commercial Invoice No 1037797 PORT .pdf not captured
a stage move who is not recorded · document
invoiced
commercial invoice "Commercial Invoice No 1037797 PORT .pdf" for 1037797, attached to the message from quenton@carterandassoc.com.au of 12 Sep 2025 12:54 AEST ("RE: Job 1037797 AWB: 081-59132371", email:1993bd8206def27a). Read by the desk from the mail: the file name names this trade.
what was said Quenton Carter · out · email
RE: Job 1037797 AWB: 081-59132371
Kind regards, Quenton Carter | quenton@carterandassoc.com.au<mailto:quenton@carterandassoc.com.au> | <https://www.carterandassoc.com.au/> [only the opening of this message is held]
what was said angela.etikafenwick@mainfreight.com · in · email
RE: Job 1037797 AWB: 081-59132371
Mainfreight asks Quenton about payment of C&A's own outstanding Mainfreight statement (freight supplier AP, not the customer invoice).
Statement of Account - QC FRESH PTY LTD (T_A CARTER & ASSOCIATES) (QCFRESBNE) - AUD.pdf not captured
what was said Angela Etika-Fenwick · in · email
RE: Job 1037797 AWB: 081-59132371
Thanks Quenton – can you please get back to us on the matter of payment for your outstanding? Statement attached again here for your reference. [only the opening of this message is held]
what was said quenton@carterandassoc.com.au · out · email
RE: Job 1037797 AWB: 081-59132371
Quenton sends updated Commercial Invoice 1037797 to Mainfreight.
Commerical Invoice 1037797 .docx not captured
what was said Quenton Carter · out · email
RE: Job 1037797 AWB: 081-59132371
Hi Ange, please find the Commercial Invoice update many Thanks [only the opening of this message is held]
a stage move who is not recorded · document
invoiced
invoice 1037797 for PREMIER FRESH MART PTE LTD, AUD 15736, status AUTHORISED
what was said angela.etikafenwick@mainfreight.com · in · email
RE: Job 1037797 AWB: 081-59132371
Mainfreight: final load list and AWB 081-59132371 for Job 1037797; had to leave off trays of Hass Premium 16 x 28s and 4 x 30s due to bad fruit.
Load Request _ CNF 1037797 (002).docx not captured, eAWB MasterBill - 081-59132371.pdf not captured
a stage move who is not recorded · document
departed
transport document "eAWB MasterBill - 081-59132371.pdf" for 1037797, attached to the message from angela.etikafenwick@mainfreight.com of 11 Sep 2025 18:08 AEST ("RE: Job 1037797 AWB: 081-59132371", email:19937d1c51aad032). Read by the desk from the mail: the file name carries this trade's waybill number.
what was said Angela Etika-Fenwick · in · email
RE: Job 1037797 AWB: 081-59132371
Hi Quenton – final load list and AWB is attached. We had to leave off the following due to bad fruit. Trays of Hass Premium 16 x 28s 4 x 30s Any questions, let me know. Thanks. [only the opening of this message is held]
what was said Angela Etika-Fenwick · in · email · 2 of our mailboxes hold it
RE: Flight Request CNF 1037797
Hi Quenton – sorry for the delay. Booking is confirmed: QF051 / 12TH SEPT AWB: 081-59132371 We will need to lodge this Friday morning, so we will need the freight timely please. Can you confirm when the order will be delivered into us?
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what was said Angela Etika-Fenwick · in · email
Read: Job 1037797
Your message To: Angela Etika-Fenwick Subject: Job 1037797 Sent: Tuesday, September 9, 2025 4:26:58 PM (UTC+10:00) Guam, Port Moresby was read on Tuesday, September 9, 2025 5:01:09 PM (UTC+10:00) Guam, Port Moresby. [only the opening of this message is held]
what was said Aysha Inbisat · in · email
Read: Job 1037797
Your message To: Aysha Inbisat Subject: Job 1037797 Sent: Tuesday, September 9, 2025 4:26:58 PM (UTC+10:00) Canberra, Melbourne, Sydney was read on Tuesday, September 9, 2025 4:29:08 PM (UTC+10:00) Canberra, Melbourne, Sydney. [only the opening of this message is held]
what was said Quenton Carter · out · email · 2 of our mailboxes hold it
Job 1037797
Hi All, for Friday Flight is available on QF.
image001.png not captured, Load Request _ CNF 1037797.docx not captured, Commerical Invoice 1037797 .docx not captured
what was said David Weeks · in · email
Read: Purchase Order 1037797
Your message To: David Weeks Subject: Purchase Order 1037797 Sent: Tuesday, September 9, 2025 2:10:41 PM (UTC+10:00) Brisbane was read on Tuesday, September 9, 2025 3:06:01 PM (UTC+10:00) Brisbane. [only the opening of this message is held]
what was said Quenton Carter · out · email
Purchase Order 1037797
Hi Sam please confirm supply for tomorrow [only the opening of this message is held]
what was said quenton@carterandassoc.com.au · in · email
Job 1037797
Hi All, for Thursday Flight is available on QF. [only the opening of this message is held]
a payment PREMIER FRESH MART PTE LTD
received AUD 1,728.00 · 1037797
against the invoice and not a named instalment.
what was said Quenton Carter · out · email · 2 of our mailboxes hold it
FW: Invoices
See below please Kind regards, Quenton Carter | quenton@carterandassoc.com.au<mailto:quenton@carterandassoc.com.au> | <https://www.carterandassoc.com.au/>
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what was said James McNamara · out · email · 2 of our mailboxes hold it
Invoices
1037784 1037785 1037786 1037787 1037788 1037789 1037790 1037791 1037792 1037793 1037794 1037795 1037796 1037797 1037798 1037799 1037800 1037801 1037802 1037803 James McNamara General Manager | james@carterandassoc.com.au<mailto:james@carterandassoc.com.au>
a document this platform · made here
commercial invoice
held by Triumph Accounting Pty Ltd T/A Obsidian Advisory.
a document this platform · made here
credit note
held by Triumph Accounting Pty Ltd T/A Obsidian Advisory.
a document this platform · made here
statement
held by Triumph Accounting Pty Ltd T/A Obsidian Advisory.
a document this platform · made here
transport document
held by Triumph Accounting Pty Ltd T/A Obsidian Advisory.
4 lines carry no time at all and sit at the end.
Capture stops where the channels stopped: body backfill exports@carterandassoc.com.au at 7 Oct 2025 16:10 AEDT; body backfill james@carterandassoc.com.au at 9 Jul 2025 07:00 AEST; the carriage feed at 9 Oct 2026 08:19 AEDT; email, exports@carterandassoc.com.au at 9 Oct 2026 12:45 AEDT; email, james@carterandassoc.com.au at 9 Oct 2026 12:45 AEDT; email, quenton@carterandassoc.com.au at 9 Oct 2026 12:45 AEDT; gmail history exports@carterandassoc.com.au at 9 Oct 2026 12:45 AEDT; gmail history james@carterandassoc.com.au at 9 Oct 2026 08:23 AEDT; older mail read back, exports@carterandassoc.com.au at 9 Oct 2026 02:53 AEDT; older mail read back, james@carterandassoc.com.au at 9 Oct 2026 02:53 AEDT; older mail read back, quenton@carterandassoc.com.au at 9 Oct 2026 02:53 AEDT; older mail read back, recipients lane at 9 Oct 2026 05:13 AEDT; purchase mail at 9 Oct 2026 12:06 AEDT; files received, exports@carterandassoc.com.au at 9 Oct 2026 06:44 AEDT; trade states at 9 Oct 2026 12:35 AEDT; WhatsApp messages at 9 Oct 2026 12:43 AEDT; WhatsApp pictures at 9 Oct 2026 12:44 AEDT. Nothing after those times is on this timeline, whether or not it happened. A press is recorded before anything it would change, so a refusal and a failure leave the same trail as a success.
Actions on this trade
The acts
James McNamara, general manager, signed in on your own link. Every press below is recorded against this name. There is no way to press as somebody else, because there is no shared token and nothing in the address bar says who you are.
At DEPARTED
What is owed while a trade sits here: the final invoice and packing list regenerated on the transport document and the certified weights, the forwarder holding them, the customer holding the final invoice and the pre-alert, and every original the destination requires dispatched with its courier and tracking number recorded. Late here means: an original is recorded as having to travel with no courier record.
Documents
| document | produced | it prints | |
|---|---|---|---|
| commercial invoice | not stated | no total on it | recorded with no file on this machine |
| credit note | not stated | no total on it | recorded with no file on this machine |
| statement | not stated | no total on it | recorded with no file on this machine |
| transport document | not stated | no total on it | recorded with no file on this machine |
Received by email
| file | from | arrived | where it is |
|---|---|---|---|
| Fw_ INV1037797 - Disagreement on the invoice amount (1) (1).eml | Carter & Associates Finance | 8 Sep 2026 14:37 AEST | in trade 1037797's 10_Correspondence |
| Fw_ INV1037797 - Disagreement on the invoice amount (1).eml | Carter & Associates Finance | 3 Sep 2026 13:52 AEST | in trade 1037797's 10_Correspondence |
| WhatsApp Image Sat 20 Sep 2025 at 16.19.33_af1bc373.jpg | Carter & Associates Finance | 3 Sep 2026 13:52 AEST | in trade 1037797's 08_Claims |
| WhatsApp Image Fri 22 May at 11.14.02.jpeg | Carter & Associates Finance | 3 Sep 2026 13:52 AEST | in trade 1037797's 08_Claims |
Send
On hold: the trade shows departed but not booked. Missing: the forwarder's booking confirmation, which the forwarder supplies. Record it with the press below, or settle the disagreement. James McNamara settles it.
What takes it forward
ARRIVED is reached by pressing one of its own acts, and PAID IN is reached by pressing one of its own acts. A press before its evidence exists comes back asking for the evidence; it is never an error and never drops what was typed.