Freshmart Singapore, 384 Hass avocados 28-30ct premium class to SIN, AUD 22,656.00 (1038148)
8 INVOICEDWhere it stands
- Where the goods are: landed at destination, since 8 Oct 2026 17:34 AEDT (email:exports@carterandassoc.com.au|1a11a3800e6326d3)
- What the customer has been told: last written to 8 Oct 2026 22:54 AEDT; not yet told the freight was booked, the forwarder had the goods, of a change and it arrived
- Receivable: nothing; the invoice is paid
- What happens next: On hold: 3 questions only James McNamara or Quenton Carter can answer are open on this trade. It is on the desk regardless; the questions are under "What is waiting, and on whom".. It is being finished by hand, off the desk; nothing is sent on it from here. The folder still needs a purchase order, a commercial invoice and a packing list.
Where this trade really stands
Trade 1038148 (384 trays Hass avocados, BNE to SIN) is closed: it was cancelled on 8 May before it flew, invoice 1038148 for AUD 22,656.00 is cancelled, and Sky Fresh is owed no journey notices.
What is blocking it: Vision (Liam Fraser, 8 Oct) said "1038148 doesn't exist" and that the order under AWB 081-6241 5463 is Sky Fresh's 1038157; its 8 May note records the order as cancelled. Obsidian confirmed the cancellation of the invoice on 8 Oct and FreshMart confirmed it owes nothing. The 8 Oct journey milestones come from our own emails to Vision, not from a carrier.
Sources that disagree
- The milestones were triggered by our own emails to Vision, not by a carrier report, so the trade record is wrong and our own record needs correcting.
8 Oct, desk record: Trade record shows booked, received and arrived milestones for AWB 08162415463 on 8 Oct.
8 Oct, Gmail, exports@: Vision says 1038148 doesn't exist; the AWB flew as Sky Fresh's 1038157 and the order was cancelled on 8 May. - The assessment predates the cancellation; the cancelled invoice and the 8 Oct corrected account stand.
23 Sep, desk record: The Sky Fresh account assessment still lists 1038148 (AUD 22,656) as owed, to be credited, totalling AUD 95,084.40.
8 Oct, Gmail, exports@: Invoice 1038148 is cancelled and Sky Fresh's corrected account is AUD 72,428.40.
| Date | What the record says | Source |
|---|---|---|
| 2 Oct | James ruled to credit Sky Fresh AUD 22,656.00 in full on invoice 1038148: the fruit never left Brisbane and Majestic never billed us. | decision page |
| 8 Oct | We told Sky Fresh its account is AUD 72,428.40 because invoice 1038148 (AUD 22,656.00) belongs to another customer. | Gmail, exports@ |
| 8 Oct | Liam Fraser (Vision): the order that went out under AWB 081-6241 5463 is Sky Fresh 1038157; Vision has no emails under 1038148. | Gmail, exports@ |
| 8 Oct | Liam forwarded the May emails; they show 1038148 was cancelled on 8 May before the flight and the AWB then carried Sky Fresh's 1038157. | Gmail, exports@ |
| 8 Oct | We told Liam the order is closed on our side and nothing further is needed from Vision. | Gmail, exports@ |
| 8 Oct | Atul Sangvekar confirmed invoice 1038148 is cancelled in the books and Majestic bill 260343 (AUD 14,592.00) is credited against bill 260358. | Gmail, exports@ |
| 8 Oct | We confirmed to FreshMart Singapore that its balance is AUD 0.00 and 1038148 is cancelled. | Gmail, exports@ |
Not known: Whether the 9 Oct notices to Sky Fresh are withdrawn on the trade record, since the milestones came from our own emails. Whether the credit-note entry titled 1038148 (AUD 14,592.00) is correctly allocated.
Risk: Invoice 1038148 is cancelled, so there is no receivable and no exposure. Atradius cover is not on the record for this trade.
Also: Review credit note 1038148 allocation, the desk, Fri 9 Oct
Next: Correct the trade record: clear false journey milestones, the desk, Fri 9 Oct
Read on 9 Oct from the invoices, payments, documents and messages held.
What the customer has been told
| Booked | Not told yet (this step was reached 8 Oct 2026 17:28 AEDT) |
| Received by the forwarder | Not told yet (this step was reached 8 Oct 2026 17:28 AEDT) |
| Departed | Not reached yet |
| Changes | Not told yet (this step was reached 8 Oct 2026 17:31 AEDT) |
| Arrived | Not told yet (this step was reached 8 Oct 2026 17:34 AEDT) |
Sold, bought and P&L
Sold and bought, invoiced and billed
The lines
| product | quantity | sell | buy |
|---|---|---|---|
| Hass avocados | 384 | sell AUD 59.00, the unit it is per is not stated ledger invoice |
buy not stated landed or ex farm is not recorded |
The ledger
| document | counterparty | amount | state |
|---|---|---|---|
| credit note 1038148 |
The MajestIc Fruit Company linked by named on the document |
AUD 14,592.00 paid not stated, outstanding AUD 0.00 no instalment is recorded against this document |
Paid due not stated no term printed on it |
| invoice 1038148 |
FRESHMART SINGAPORE PTE LTD linked by named on the document |
AUD 22,656.00 paid AUD 0.00, outstanding AUD 0.00 no instalment is recorded against this document |
Voided due 28 May 2026 Payment terms and trade limits as per signed agreement between Companies unless otherwise specified. |
Invoiced not stated, and the ledger carries nothing outstanding against it. Billed to us not stated, and the ledger carries nothing outstanding against it.
Every receipt in, every payment out and every claim is on the timeline below under payments and claims, each with its date, its counterparty and its currency. What is above is the position; what is below is how it got there.
Open invoices for Freshmart Singapore, each with its state
Changes in Xero
Each change is described in plain words. Nothing is made in Xero until James or Quenton presses its button, and each one made is recorded as a draft note for Obsidian.
Raise a draft sales invoice from our commercial invoice
Replace a supplier bill's lines from the reissued supplier invoice
What this trade made
| Trade P&L | total |
|---|---|
| Revenue | AUD 22,656.00 |
| Cost of goods so far | -AUD 14,592.00 |
| Customer's claim | AUD 14,592.00 |
| Gross profit | Incomplete: freight bill, grower bill not in |
| Gross margin (% of revenue) | Incomplete: freight bill, grower bill not in |
| Markup (% on cost) | Incomplete: freight bill, grower bill not in |
Documents
The documents
The three a trade must be able to show
| document | is it in the folder |
|---|---|
| purchase order | nothing in this folder is named as one |
| commercial invoice | nothing in this folder is named as one |
| packing list | nothing in this folder is named as one |
This trade cannot show a purchase order, a commercial invoice and a packing list to anybody who asks for them. That is not a stage it has failed to reach: it is a paper it cannot produce. Owner: James McNamara.
Every document on this trade, each time it was issued, what it prints and who holds it, is on the timeline below under documents. This section answers only whether the trade can show its papers, which is a different question from when each one was made.
0 files sit in this trade's folder, of which 0 files are typed as a document and 0 files could not be typed from what they print.
Dates
Its calendar
No dated event on this trade at all. No departure, no arrival, no due date and nothing owed by a date. A trade with no date on it is a trade nothing can chase.
A cut-off is not on this record: there is no column for one on the shipment or the trade, so none can appear here however many are in the forwarder's mail.
What is waiting
What is waiting, and on whom
5 things are missing, behind 25 open items: the same missing fact is filed once for each document it stops, so the rows below are the facts and the counts are the consequences. An age is how long the ITEM has been on the record, not how long the thing it describes has been true.
| what is missing | what it stops | who settles it |
|---|---|---|
| Not held | A captured message may affect the trade: Confirmation of accounting corrections in Xero from the finance accountant (1038148) | James McNamara open 25 hours by 8 Oct 2026 |
| To be done | Confirm the credit note titled "1038148" (AUD 14,592.00, applied to bill 260358) is correctly allocated and not a mislabelled entry that should sit elsewhere on Majestic's account. | Obsidian Advisory open 15 days no by-when set |
| 1038148 | The trade (AUD 22,656.00): did the 384 cartons fly after Vision's 8 May cancellation advice, and if so whose invoice is it, Fresh Mart's or Sky Fresh's (the Xero contact was renamed on 30 Jul)? Credit in full if they did not fly? (1038148) | James McNamara open 15 days no by-when set |
| growing region | The growing region is unrecorded, or only a city or phyto place of origin, on the trades listed: what region stands for each? (the trade also: Brisbane or Sydney origin, cartons or bins? the trade: the accredited orchard and AA number for Korea.) (1038159, 1038317) | Quenton Carter open 15 days no by-when set |
| sky fresh account | Sky Fresh: the AUD 14,028.00 receipt was moved from the trade to the trade on 29 Jul. Put it back and chase Sky Fresh, or leave it and chase the trade? And what are Sky Fresh's payment terms (you said on 13 Aug they are not 30 days end of month)? (1037827, 1037812) | James McNamara open 15 days no by-when set |
Freight
The freight
The estimate
Cost so far held in more than one currency; not held: international freight, produce.
Not in this estimate: DAFF inspection fees and any other DAFF charge billed to Carter and Associates direct are not in this estimate, and no DAFF permit or tonnage is priced in it either.
The card this estimate was struck from is not named on it.
| mode and carrier | document | dates | weights |
|---|---|---|---|
| air carrier not recorded, vessel or flight not recorded |
AWB 08162415463 | departed not stated arrived not stated |
gross weight not recorded chargeable weight not recorded |
| air carrier not recorded, vessel or flight not recorded |
AWB 081-62415463
The same document also carries 1038157. A cost on it is apportioned and labelled, never assigned whole. |
departed not stated arrived not stated |
gross weight not recorded chargeable weight not recorded |
Freight cost not known: no forwarder bill is linked to this trade in our copy of Xero, and none is in its folder. The rate card is a list rate and is a quoting figure, never a cost. Liam Fraser can supply the invoice. Owner: James McNamara.
No departure or arrival date, carrier, vessel or weight is recorded on this shipment yet: each is read off the forwarder's own document, and prints as a gap until then.
Market
Market
- Chile avocado into Singapore: in its peak weeks over the next eight weeks, against our avocado window (Hass, with market access in China, Korea and Japan). Expect price pressure; time volume ahead of it or hold for the lull (Seasonal export calendars (USDA FAS GAIN annual reports and industry bodies), read 7 Oct)
- Singapore imports of avocado in 2025: USD 71.2m. Australia 29%, Malaysia 18%, Thailand 11%, Philippines 5% (UN Comtrade public preview, read 7 Oct)
- Australia's fruit and nut exports to Singapore: AUD 25.4m in 2026-06 to 2026-08, +8% on the same three months a year earlier. Domestic competition for the same buyers (ABS International Trade in Goods, merchandise exports (SITC, country), read 7 Oct)
- Duty into Singapore: 0%; no preference to claim, no COO for duty. At the border, on top of duty: Goods and Services Tax on imports 9%. Rivals: US, Chile, Peru, South Africa, Egypt, New Zealand, China 0%. (Singapore Customs - Duties and Dutiable Goods Overview, read 1 Oct)
- avocado: 1 of 5 production regions have adverse weather in the next 7 days. Supply normal on weather alone (Bureau of Meteorology, state precis forecast, read 9 Oct)
- Brent: UNVERIFIED, so no price direction is drawn. the second source differs by 21.8%, more than 15%. Futures USD 102.96 (Fri 9 Oct); US EIA Brent SPOT price (Europe) via FRED USD 125.44 (Tue 6 Oct) (Brent front-month futures (BZ=F), ICE via Yahoo Finance chart endpoint, read 9 Oct)
- Singapore: Deepavali (Diwali) 8 Nov: a gifting and fruit demand peak in the Indian-diaspora and Indian trade; a public holiday. Sea freight to land before it should leave by c. 18 Oct; expect a lull after, and rival origins shipping into the same window (Published festival calendars (Chinese New Year, Ramadan, Diwali), read 7 Oct)
- Singapore: Christmas Day 25 Dec to 26 Dec: public holiday; a retail peak in the weeks before. Sea freight to land before it should leave by c. 4 Dec; expect a lull after, and rival origins shipping into the same window (Published festival calendars (Chinese New Year, Ramadan, Diwali), read 7 Oct)
- Singapore: Chinese New Year 6 Feb to 12 Feb: the largest fruit gifting season in the region (mandarins, grapes, pears); customs and ports close or slow for several days. Sea freight to land before it should leave by c. 16 Jan; expect a lull after, and rival origins shipping into the same window (Published festival calendars (Chinese New Year, Ramadan, Diwali), read 7 Oct)
- Singapore: Ramadan 8 Feb to 9 Mar (approximate; moon sighting): a month of evening fruit demand across the Gulf and Malaysia, with shortened working hours at ports and customs. Sea freight to land before it should leave by c. 18 Jan; expect a lull after, and rival origins shipping into the same window (Published festival calendars (Chinese New Year, Ramadan, Diwali), read 7 Oct)
Commodity outlook. Feeds last read 9 Oct, 04:30 pm.
Who is on it
The parties
| role | who | where that came from |
|---|---|---|
| Customer | FRESHMART SINGAPORE PTE LTD | the counterparty record |
| Grower | not named on this trade |
Addresses and their state
| counterparty | address | state |
|---|---|---|
| FRESHMART SINGAPORE PTE LTD | +6567797111 | unproved |
| FRESHMART SINGAPORE PTE LTD | Acct FM account@fmart.com.sg | unproved |
| FRESHMART SINGAPORE PTE LTD | Desmond desmond@fmart.com.sg | unproved |
| FRESHMART SINGAPORE PTE LTD | Fely fely@fmart.com.sg | unproved |
| FRESHMART SINGAPORE PTE LTD | Peter peter@fmart.com.sg | unproved |
| FRESHMART SINGAPORE PTE LTD | WeiMin weimin@fmart.com.sg | unproved |
| FRESHMART SINGAPORE PTE LTD | Wei Xia weixia@fmart.com.sg | unproved |
Writing to us on this trade: Carter & Associates Finance carterandassoc@obsidianadvisory.com.au; WeiMin weimin@fmart.com.sg; Liam Fraser liam.fraser@vision.com.au; Wei Xia weixia@fmart.com.sg; Desmond desmond@fmart.com.sg; Carter & Associates messaging-service@post.xero.com; Fely fely@fmart.com.sg; VIF Export bneexport@vision.com.au; Phytosanitary Exports exports@phytosanitaryservices.com.au.
All eleven steps
The eleven stages
A stage is not a column anybody writes. It is a projection over the evidence, rebuilt from it every time, so nothing here was asserted by a code path that happened to run. Where a trade sits is the highest of the first seven; what it owes is the last four, and a trade can be invoiced and on the water at once. This trade is at INVOICED.
| stage | state, and what the evidence says | evidence |
|---|---|---|
| QUOTE needs our word |
not reached no priced offer is carried on this trade yet. The 710 quotes priced since 1 May 2026 are deliberately not seeded: 313 of those quotes carry no freight figure at all and the fan-out multiplies a foreign price by the exchange rate twice, so loading them would put figures on the record that nobody can acquit. That decision is recorded here rather than left silent. |
no evidence |
| ORDER needs our word |
not reached not evidenced, and the trade is past it. This is a hole. |
no evidence |
| TRADE OPENED needs our word |
not reached not evidenced, and the trade is past it. This is a hole. |
no evidence |
| BOOKED needs counterparty word |
not reached not evidenced, and the trade is past it. This is a hole. |
no evidence |
| DEPARTED needs document |
not reached not evidenced, and the trade is past it. This is a hole. |
no evidence |
| ARRIVED needs counterparty word |
reached dated 8 May 2026, on a counterparty's word, which is not a document disputed, two readings, both shown, neither chosen.
|
1 piece of evidence. Each move is a line on the timeline below. |
| DELIVERED needs our word |
not reached the proving document is not defined. James to state it. Until he states it, the only route is a trader recording delivery against one of four labelled proofs, and which one was used is stored. |
no evidence |
| INVOICED needs document |
reached dated 7 May 2026, on a document |
2 pieces of evidence. Each move is a line on the timeline below. |
| PAID IN needs document |
not reached nothing on this trade evidences it yet. |
no evidence |
| PAID OUT needs document |
not reached nothing on this trade evidences it yet. |
no evidence |
| RECONCILED needs document |
not reached the cost stack has not been built yet, so there is nothing to strike a result against |
no evidence |
This table answers which of the eleven are evidenced and which are not. WHEN each one moved, and on what, is on the timeline below under changes. A date there is the date the EVIDENCE carries, which is not always the date the thing happened: a container that arrived on Monday and was reported on Thursday is dated Thursday.
What disagrees with the old record
Nothing the old record says about this trade disagrees with the evidence this record holds.
Messages
What has happened, in one order
Everything the record holds on this trade — what was said, what was produced, what moved, what was paid, what was pressed and what was asked — on one line each, newest first, in Sydney time. It is one list and not seven, because a trader asking what happened on Tuesday should not have to read seven.
Showing claims only. Show everything.
a claim James McNamara
a customer claim, accepted AUD 14,592.00
As per "Statement from Carter & Associates for FRESHMART SINGAPORE PTE LTD", Tue 9 Jun: Automated Xero statement to FreshMart: overdue account, outstanding total $46,810.00 AUD (statement lines per quoted copies: 1038148 $22,656.00, 1038153 $7,722.00, 1038156 $16,432.00).
5 lines carry no time at all and sit at the end.
Capture stops where the channels stopped: body backfill exports@carterandassoc.com.au at 7 Oct 2025 16:10 AEDT; body backfill james@carterandassoc.com.au at 9 Jul 2025 07:00 AEST; the carriage feed at 9 Oct 2026 13:48 AEDT; email, exports@carterandassoc.com.au at 9 Oct 2026 17:48 AEDT; email, james@carterandassoc.com.au at 9 Oct 2026 17:48 AEDT; email, quenton@carterandassoc.com.au at 9 Oct 2026 17:48 AEDT; gmail history exports@carterandassoc.com.au at 9 Oct 2026 17:48 AEDT; gmail history james@carterandassoc.com.au at 9 Oct 2026 08:23 AEDT; older mail read back, exports@carterandassoc.com.au at 9 Oct 2026 02:53 AEDT; older mail read back, james@carterandassoc.com.au at 9 Oct 2026 02:53 AEDT; older mail read back, quenton@carterandassoc.com.au at 9 Oct 2026 02:53 AEDT; older mail read back, recipients lane at 9 Oct 2026 05:13 AEDT; purchase mail at 9 Oct 2026 17:22 AEDT; files received, exports@carterandassoc.com.au at 9 Oct 2026 17:04 AEDT; trade states at 9 Oct 2026 17:47 AEDT; WhatsApp messages at 9 Oct 2026 17:46 AEDT; WhatsApp pictures at 9 Oct 2026 17:43 AEDT. Nothing after those times is on this timeline, whether or not it happened. A press is recorded before anything it would change, so a refusal and a failure leave the same trail as a success.
Actions on this trade
The acts
James McNamara, general manager, signed in on your own link. Every press below is recorded against this name. There is no way to press as somebody else, because there is no shared token and nothing in the address bar says who you are.
At ARRIVED
What is owed while a trade sits here: the customer advised, and the named consignee advised where he is not the customer. Late here means: the stated arrival date has passed with no notice from anyone.
Documents
| document | produced | it prints | |
|---|---|---|---|
| claim quality report | not stated | no total on it | recorded with no file on this machine |
| commercial invoice | not stated | no total on it | recorded with no file on this machine |
| credit note | not stated | no total on it | recorded with no file on this machine |
| purchase order | not stated | no total on it | recorded with no file on this machine |
| statement | not stated | no total on it | recorded with no file on this machine |
Received by email
| file | from | arrived | where it is |
|---|---|---|---|
| 1038148, 1038155 & 1038157.eml | Liam Fraser | 8 Oct 2026 18:12 AEDT | in trade 1038148's 10_Correspondence |
| RE: 1038148 - FRESH MART - SINGAPORE - 384 x AVO.eml | Liam Fraser | 8 Oct 2026 18:12 AEDT | in trade 1038148's 10_Correspondence |
| RE: 1038157 - SKY FRESH - SINGAPORE - 480 x AVOCADOS / 66 x ROCKMELONS .eml | Liam Fraser | 8 Oct 2026 18:12 AEDT | in trade 1038148's 10_Correspondence |
| FW: 1038148 - FRESHMART - QF53/09 - ETA SINGAPORE: 09/05/26 21:35 - (081-6241 5463).eml | WeiMin | 8 Oct 2026 13:47 AEDT | in trade 1038148's 10_Correspondence |
| Original 3 - (for Shipper) - 081-62415463.PDF | WeiMin | 8 Oct 2026 13:47 AEDT | in trade 1038148's 05_Freight |
| ci1038148.pdf | James McNamara | 8 Oct 2026 13:15 AEDT | in trade 1038148's 10_Correspondence |
Send
Nothing on this trade has been issued by this desk yet, so there is nothing to send from here. Press "issue a document" to produce the purchase order, commercial invoice and packing list; each gets a Send. Documents handed over from the old system are on Drive, not on this machine, and are not sent from here.
| what | pressed by | what became of it |
|---|---|---|
| Re: Xero correction today: invoice 1038148 back to FreshMart; reference on 1038157 to james@carterandassoc.com.au; cc quenton@carterandassoc.com.au, carterandassoc@obsidianadvisory.com.au |
James McNamara 8 Oct 2026 18:59 AEDT |
Sent at 8 Oct 2026 18:59 AEDT. Handed to Gmail; delivery not yet confirmed. The read-back could not find it in james@carterandassoc.com.au: no message with that subject is in the recipient mailbox. |
| Re: FreshMart Singapore, 384 trays Hass avocados, 9 May 2026 flight: who collected AWB 081-6241 5463 (1038148) to liam.fraser@vision.com.au; cc bneexport@vision.com.au, james@carterandassoc.com.au |
James McNamara 8 Oct 2026 17:35 AEDT |
Sent at 8 Oct 2026 17:35 AEDT. Handed to Gmail; delivery not yet confirmed. The read-back could not find it in james@carterandassoc.com.au: no message with that subject is in the recipient mailbox. |
| Re: FreshMart Singapore, 384 trays Hass avocados, 9 May 2026 flight: who collected AWB 081-6241 5463 (1038148) to liam.fraser@vision.com.au; cc bneexport@vision.com.au, james@carterandassoc.com.au |
James McNamara 8 Oct 2026 17:33 AEDT |
Sent at 8 Oct 2026 17:34 AEDT. Handed to Gmail; delivery not yet confirmed. The read-back could not find it in james@carterandassoc.com.au: no message with that subject is in the recipient mailbox. |
| Re: Xero correction today: invoice 1038148 back to FreshMart; reference on 1038157 to james@carterandassoc.com.au; cc quenton@carterandassoc.com.au, carterandassoc@obsidianadvisory.com.au |
James McNamara 8 Oct 2026 16:40 AEDT |
Sent at 8 Oct 2026 16:40 AEDT. Handed to Gmail; delivery not yet confirmed. The read-back could not find it in james@carterandassoc.com.au: no message with that subject is in the recipient mailbox. |
| Re: Fwd: FreshMart: invoice 1038148, 384 trays Hass avocados, 7 May 2026, AUD 22,656.00 to quenton@carterandassoc.com.au; cc james@carterandassoc.com.au, carterandassoc@obsidianadvisory.com.au |
James McNamara 8 Oct 2026 16:23 AEDT |
Sent at 8 Oct 2026 16:23 AEDT. Handed to Gmail; delivery not yet confirmed. The read-back could not find it in james@carterandassoc.com.au: no message with that subject is in the recipient mailbox. |
| Re: Fwd: FreshMart: invoice 1038148, 384 trays Hass avocados, 7 May 2026, AUD 22,656.00 to quenton@carterandassoc.com.au; cc james@carterandassoc.com.au |
James McNamara 8 Oct 2026 15:53 AEDT |
Sent at 8 Oct 2026 15:53 AEDT. Handed to Gmail; delivery not yet confirmed. The read-back could not find it in james@carterandassoc.com.au: no message with that subject is in the recipient mailbox. |
On hold: the trade shows arrived but not departed. Missing: the air waybill or bill of lading, which the forwarder supplies. Record it with the press below, or settle the disagreement. James McNamara settles it.
What takes it forward
DELIVERED is reached by pressing one of its own acts, and PAID IN is reached by pressing one of its own acts. A press before its evidence exists comes back asking for the evidence; it is never an error and never drops what was typed.