Freshmart Singapore, 198 Angelino plums – 48mm premium to SIN, flew 17 May 2026, AUD 7,722.00 (1038153)
9 PAID INWhere it stands
- Where the goods are: landed at destination, since 18 May 2026 12:00 AEST (Vision International)
- What the customer has been told: nothing yet; not yet told the freight was booked, it left and it arrived
- Receivable: nothing; the invoice is paid
- What happens next: On hold: 1 question only Quenton Carter can answer is open on this trade. It is on the desk regardless; the questions are under "What is waiting, and on whom".. It is being finished by hand, off the desk; nothing is sent on it from here. The folder still needs a purchase order, a commercial invoice and a packing list.
- Not certain: That it left is taken from the ETD held; no word from the forwarder or the carrier says so.
Where this trade really stands
Trade 1038153, 198 Angelino plums MEL to SIN on QF37, landed 18 May and is paid in full by FreshMart (AUD 7,722.00, 29 Jun); only our own side is open: Phyto Services bill AUD 275 unpaid and the freight bill unmatched.
What is blocking it: FreshMart paid invoice 1038153 in full on 29 Jun and has raised no claim. What remains is internal: the Phyto Services bill INV-11951 (AUD 275, due 25 May) is unpaid, and the Vision freight bill 00238793 is marked paid but not matched to a costed figure.
Sources that disagree
- The freight bill amount is implausible for 2,100 kg of plums on one flight and is not matched to this trade's costs. Our own records need checking against Vision's invoice.
27 May, Xero: Vision freight bill 00238793 held at AUD 276,458.52, paid in full.
27 Sep, desk record: Open item: freight bill not matched and the forecast holds no figure for international freight on this trade.
| Date | What the record says | Source |
|---|---|---|
| 14 May | Invoice 1038153 issued to FreshMart Singapore Pte Ltd, AUD 7,722.00, due 4 Jun. | Xero |
| 15 May | Grower bill 47579 from Prima Fresh Orchards, AUD 3,960, paid in full. | Xero |
| 17 May | QF37 departure date held, air waybill 081-62415474, 2,100 kg gross. No forwarder or carrier word that it flew. | trade folder |
| 18 May | Arrival stated by Vision International as 18 May. Phyto Services bill INV-11951 for AUD 275 issued, due 25 May, unpaid. | Xero |
| 27 May | Vision International freight bill 00238793 shown as AUD 276,458.52 total and paid in full. | Xero |
| 29 Jun | Invoice 1038153 paid in full, AUD 7,722.00. | Xero |
| 8 Oct | Our email to FreshMart confirmed a balance of AUD 0.00 across their account; our reply to James on 9 Oct said nothing further is owed. | Gmail, exports@ |
Not known: What Vision actually charged for this air freight, as the Xero bill figure looks wrong. Whether the Phyto Services bill INV-11951 (AUD 275) is still owed or was settled outside Xero. Whether the plums flew on QF37 on 17 May: only the ETD and Vision's arrival statement are held. Where AWB 081-62415474 and the RFP file are filed.
Risk: The customer has paid in full and nothing is owed to us, so credit insurance cover is not in play (cover not on the record). Exposure is on our side only: the AUD 275 Phyto bill and the unmatched freight cost.
Also: Confirm Phyto Services bill INV-11951 payment status, James, Mon 12 Oct
Next: Ask Vision for the 1038153 freight charge, Quenton, Mon 12 Oct Read the drafted message on Approve
Read on 9 Oct from the invoices, payments, documents and messages held.
What the customer has been told
| Booked | Not told yet (this step was reached 8 Jul 2026 12:58 AEST) |
| Received by the forwarder | No word held; it has left |
| Departed | Not told yet (this step was reached 17 May 2026 06:00 AEST) |
| Arrived | Not told yet (this step was reached 18 May 2026 12:00 AEST) |
Sold, bought and P&L
Sold and bought, invoiced and billed
The lines
| product | quantity | sell | buy |
|---|---|---|---|
| Angelino plums | 198 | sell AUD 39.00, the unit it is per is not stated ledger invoice |
buy not stated landed or ex farm is not recorded |
The ledger
| document | counterparty | amount | state |
|---|---|---|---|
| bill 47579 |
Prima Fresh Orchards linked by purchase order match |
AUD 3,960.00 paid AUD 3,960.00, outstanding AUD 0.00 no instalment is recorded against this document |
Paid due 12 Jun 2026 no term printed on it |
| bill INV-11951 / 1038153 |
Phyto Services Pty Ltd linked by named on the document |
AUD 275.00 paid AUD 0.00, outstanding AUD 275.00, 137 days past due no instalment is recorded against this document |
Unpaid due 25 May 2026 no term printed on it |
| bill 00238793 |
VISION INTERNATIONAL linked by named on the document This document is also linked to 1038154, 1038156, 1038162, 1038160, 1038158, 1038157, 1038161. Its own number names one trade, so the other link is a mis-link to be corrected at its source. Owner: Obsidian Advisory. |
AUD 276,458.52 paid AUD 276,458.52, outstanding AUD 0.00 no instalment is recorded against this document |
Paid due 27 May 2026 no term printed on it |
| invoice 1038153 |
FRESHMART SINGAPORE PTE LTD linked by named on the document |
AUD 7,722.00 paid AUD 7,722.00, outstanding AUD 0.00 no instalment is recorded against this document |
Paid due 4 Jun 2026 Payment terms and trade limits as per signed agreement between Companies unless otherwise specified. |
Invoiced AUD 7,722.00, and the ledger carries nothing outstanding against it. Billed to us AUD 8,144.48, of which AUD 275.00 is outstanding.
Deposit and release
Release is standard. Our copy of Xero is too old to say what is paid today; payment is chased on its own invoice.
No instalment is recorded on this invoice, so the whole invoice is due before release.
No release has been recorded on this desk for this trade.
Every receipt in, every payment out and every claim is on the timeline below under payments and claims, each with its date, its counterparty and its currency. What is above is the position; what is below is how it got there.
Open invoices for Freshmart Singapore, each with its state
Changes in Xero
Each change is described in plain words. Nothing is made in Xero until James or Quenton presses its button, and each one made is recorded as a draft note for Obsidian.
Raise a draft sales invoice from our commercial invoice
Replace a supplier bill's lines from the reissued supplier invoice
What this trade made
Vision International's bills against the rate card
Nothing is billed above the card.
- Bill 00238793: not compared. no card in force on Sun 17 May prices this air shipment: no Vision International Logistics card is loaded that was in force on Sun 17 May, which says nothing about whether the forwarder carries the lane: it says this store has not been given a card for that date.
| Trade P&L | total |
|---|---|
| Revenue | AUD 7,722.00 |
| Cost of goods | AUD 8,144.48 |
| Gross profit | -AUD 422.48 |
| Gross margin (% of revenue) | -5.5% |
| Markup (% on cost) | -5.2% |
After the trade: quoted against billed
Not compared. The desk holds no quote stack for this trade (it was quoted before the desk priced quotes, or the stack was never written), so there is no quoted cost to set against the bills. The quote is a document in the trade folder and a quote of record is filed on Drive; its prices are not in the record as cost lines.
This trade is open, with its bills in. Reviewed 9 Oct 2026.
What it cost
From the Vision bills linked to the trade in the ledger.
| Billed | Lines | |
|---|---|---|
| Other charges | AUD 275.00 | Documentation (Vision bill 00238793) |
| Other charges | AUD 1,109.00 | Export Security Screening (Vision bill 00238793); Electronic Processing Fee Handling (Terminal) Handling (Vision) RFP Temperature Recorder (Vision bill 00238793) |
| Freight | AUD 2,520.00 | Fuel Surcharge (Vision bill 00238793); International Freight (Vision bill 00238793) |
Documents
The documents
The three a trade must be able to show
| document | is it in the folder |
|---|---|
| purchase order | nothing in this folder is named as one |
| commercial invoice | nothing in this folder is named as one |
| packing list | nothing in this folder is named as one |
This trade cannot show a purchase order, a commercial invoice and a packing list to anybody who asks for them. That is not a stage it has failed to reach: it is a paper it cannot produce. Owner: James McNamara.
Every document on this trade, each time it was issued, what it prints and who holds it, is on the timeline below under documents. This section answers only whether the trade can show its papers, which is a different question from when each one was made.
0 files sit in this trade's folder, of which 0 files are typed as a document and 0 files could not be typed from what they print.
Dates
Its calendar
A cut-off is not on this record: there is no column for one on the shipment or the trade, so none can appear here however many are in the forwarder's mail.
What is waiting
What is waiting, and on whom
5 things are missing, behind 5 open items: the same missing fact is filed once for each document it stops, so the rows below are the facts and the counts are the consequences. An age is how long the ITEM has been on the record, not how long the thing it describes has been true.
| what is missing | what it stops | who settles it |
|---|---|---|
| Two sources disagree | costed against billed: International Freight | James McNamara open 12 days no by-when set |
| vision freight overcharge 4941 | Log an open claim/cost-dispute line against Vision for the (unapportioned) share of the AUD 4,941.60 credit request (1038153). | Obsidian Advisory open 15 days no by-when set |
| To be done | Find AWB 081-62415474 and the file "QC1038153 MEL SIN RFP 10812994-COMP.pdf" and file them in a folder (1038153) | Quenton Carter open 15 days no by-when set |
| Not held | The assistant did not answer a question on this trade: could not answer | James McNamara open 15 days by 24 Sep 2026 |
| growing region | The growing region is unrecorded, or only a city or phyto place of origin, on the trades listed: what region stands for each? (the trade also: Brisbane or Sydney origin, cartons or bins? the trade: the accredited orchard and AA number for Korea.) (1038159, 1038317) | Quenton Carter open 15 days no by-when set |
Freight
The freight
| mode and carrier | document | dates | weights |
|---|---|---|---|
| mode not stated QF, QF37 |
AWB 081-62415474 | departed 17 May 2026 arrived 18 May 2026 stated by Vision International |
2,100 kg gross chargeable weight not recorded |
Freight cost from the forwarder's bill in our copy of Xero: Vision International bill 00238793, AUD 276,458.52 (shared with another trade).
The dates, carrier, vessel and weights above are as recorded on the shipment; where one is missing, it prints as a gap and the forwarder's own document settles it.
Market
Market
This consignment has landed; the market can no longer change how it arrives.
Commodity outlook. Feeds last read 9 Oct, 04:30 pm.
Who is on it
The parties
| role | who | where that came from |
|---|---|---|
| Customer | FRESHMART SINGAPORE PTE LTD | the counterparty record |
| Billed us | Prima Fresh Orchards | a bill in the ledger |
| Billed us | Phyto Services Pty Ltd | a bill in the ledger |
| Billed us | VISION INTERNATIONAL | a bill in the ledger |
| Grower | not named on this trade |
Addresses and their state
| counterparty | address | state |
|---|---|---|
| VISION INTERNATIONAL | Adam Downing adam.downing@vision.com.au | proved |
| Prima Fresh Orchards | Prima Admin admin@primafreshfruit.com.au | proved |
| VISION INTERNATIONAL | angela.thompson@vision.com.au | proved |
| VISION INTERNATIONAL | VIF Accounts bneaccounts@vision.com.au | proved |
| VISION INTERNATIONAL | VIF Export bneexport@vision.com.au | proved |
| Prima Fresh Orchards | Prima Despatch despatch@primafreshfruit.com.au | proved |
| VISION INTERNATIONAL | Gauresh Patel gauresh@vision.com.au | proved |
| Prima Fresh Orchards | Gerard Alampi gerard@primafreshfruit.com.au | proved |
| VISION INTERNATIONAL | Hugh Philip hugh.philip@vision.com.au | proved |
| Prima Fresh Orchards | info@primafreshfruit.com.au | proved |
| Prima Fresh Orchards | Jackson Bennett jackson@primafreshfruit.com.au | proved |
| Prima Fresh Orchards | Kat Heimbach kat@primafreshfruit.com.au | proved |
| VISION INTERNATIONAL | Kaumil Patel kaumil.patel@vision.com.au | proved |
| VISION INTERNATIONAL | leanne.james@vision.com.au | proved |
| VISION INTERNATIONAL | Leigh Gadsby leigh@vision.com.au | proved |
| VISION INTERNATIONAL | Liam Fraser liam.fraser@vision.com.au | proved |
| VISION INTERNATIONAL | Mandy Collins mandy.collins@vision.com.au | proved |
| VISION INTERNATIONAL | Michael Thirgood mic@vision.com.au | proved |
| VISION INTERNATIONAL | nathan.graham@vision.com.au | proved |
| VISION INTERNATIONAL | Romer Tortoza romer.tortoza@vision.com.au | proved |
| VISION INTERNATIONAL | Sean McGrory sean.mcgrory@vision.com.au | proved |
| Prima Fresh Orchards | Shane Chen shane@primafreshfruit.com.au | proved |
| VISION INTERNATIONAL | Tennille Green tennille.green@vision.com.au | proved |
| VISION INTERNATIONAL | +61416229659 | unproved |
| Prima Fresh Orchards | Kat Heimbach +61419173867 | unproved |
| FRESHMART SINGAPORE PTE LTD | +6567797111 | unproved |
| FRESHMART SINGAPORE PTE LTD | Acct FM account@fmart.com.sg | unproved |
| Phyto Services Pty Ltd | accounts@phytosanitaryservices.com.au | unproved |
| VISION INTERNATIONAL | angela.thompson@vision.com.au, liam.fraser@vision.com.au, sean.mcgrory@vision.com.au, bneexport@vision.com.au | unproved |
| VISION INTERNATIONAL | bneexport@vision.com.au, liam.fraser@vision.com.au | unproved |
| FRESHMART SINGAPORE PTE LTD | Desmond desmond@fmart.com.sg | unproved |
| FRESHMART SINGAPORE PTE LTD | Fely fely@fmart.com.sg | unproved |
| VISION INTERNATIONAL | Greg Firth greg.firth@vision.com.au | unproved |
| Prima Fresh Orchards | jackson@primafreshfruit.com.au, info@primafreshfruit.com.au | unproved |
| VISION INTERNATIONAL | liam.fraser@vision.com.au, bneexport@vision.com.au | unproved |
| FRESHMART SINGAPORE PTE LTD | Peter peter@fmart.com.sg | unproved |
| VISION INTERNATIONAL | Pricing pricing@vision.com.au | unproved |
| FRESHMART SINGAPORE PTE LTD | WeiMin weimin@fmart.com.sg | unproved |
| FRESHMART SINGAPORE PTE LTD | Wei Xia weixia@fmart.com.sg | unproved |
Writing to us on this trade: Phytosanitary Exports exports@phytosanitaryservices.com.au; VIF Export bneexport@vision.com.au; Fely fely@fmart.com.sg; Google Calendar calendar-notification@google.com.
All eleven steps
The eleven stages
A stage is not a column anybody writes. It is a projection over the evidence, rebuilt from it every time, so nothing here was asserted by a code path that happened to run. Where a trade sits is the highest of the first seven; what it owes is the last four, and a trade can be invoiced and on the water at once. This trade is at PAID IN.
| stage | state, and what the evidence says | evidence |
|---|---|---|
| QUOTE needs our word |
not reached no priced offer is carried on this trade yet. The 710 quotes priced since 1 May 2026 are deliberately not seeded: 313 of those quotes carry no freight figure at all and the fan-out multiplies a foreign price by the exchange rate twice, so loading them would put figures on the record that nobody can acquit. That decision is recorded here rather than left silent. |
no evidence |
| ORDER needs our word |
not reached not evidenced, and the trade is past it. This is a hole. |
no evidence |
| TRADE OPENED needs our word |
reached dated 14 May 2026, on a document |
1 piece of evidence. Each move is a line on the timeline below. |
| BOOKED needs counterparty word |
not reached not evidenced, and the trade is past it. This is a hole. |
no evidence |
| DEPARTED needs document |
reached dated 17 May 2026, on a document disputed, two readings, both shown, neither chosen.
|
1 piece of evidence. Each move is a line on the timeline below. |
| ARRIVED needs counterparty word |
reached dated 18 May 2026, on a document |
1 piece of evidence. Each move is a line on the timeline below. |
| DELIVERED needs our word |
not reached the proving document is not defined. James to state it. Until he states it, the only route is a trader recording delivery against one of four labelled proofs, and which one was used is stored. |
no evidence |
| INVOICED needs document |
part dated 14 May 2026, on a document. This stage needs BOTH the commercial invoice as a document on the trade AND a matching sales invoice in the ledger. The invoice document on the trade is the half that is missing. Owner: Obsidian Advisory. |
1 piece of evidence. Each move is a line on the timeline below. |
| PAID IN needs document |
reached dated 29 Jun 2026, with no grade recorded |
no evidence |
| PAID OUT needs document |
part dated not stated, with no grade recorded. Part settled: what was invoiced and what has been received both print below. |
no evidence |
| RECONCILED needs document |
not reached the cost stack has not been built yet, so there is nothing to strike a result against |
no evidence |
This table answers which of the eleven are evidenced and which are not. WHEN each one moved, and on what, is on the timeline below under changes. A date there is the date the EVIDENCE carries, which is not always the date the thing happened: a container that arrived on Monday and was reported on Thursday is dated Thursday.
What disagrees with the old record
Nothing the old record says about this trade disagrees with the evidence this record holds.
Messages
What has happened, in one order
Everything the record holds on this trade — what was said, what was produced, what moved, what was paid, what was pressed and what was asked — on one line each, newest first, in Sydney time. It is one list and not seven, because a trader asking what happened on Tuesday should not have to read seven.
Showing mail only. Show everything.
what was saidWhatsApp James · out
(no subject)
https://desk-4jqvijfjva-ts.a.run.app/
what was saidWhatsApp Quenton · out
(no subject)
500Gram
what was saidWhatsApp Quenton · out · 2 of our mailboxes hold it
(no subject)
[media attached: image — not captured]
what was saidWhatsApp Carter & Associates (agent) · out
(no subject)
*URGENT — Estate health: inbound off* The estate is NOT reading email — inbound processing is switched off. No incoming email is being seen or actioned.
what was saidWhatsApp Carter & Associates (agent) · out
(no subject)
*A message to the desk has had no action* This arrived at the export desk and the system has not actioned it: From: Google Workspace <googleworkspace-noreply@google.com> Subject: Reach new customers with up to $1800 in Google Ads credit Arrived: 1h ago It is flagged here so it doesn't sit unseen. Reply on the original to have the desk action it, or it will keep being surfaced until handled.
what was saidWhatsApp Carter & Associates (agent) · out
(no subject)
*A message to the desk has had no action* This arrived at the export desk and the system has not actioned it: From: The Google Workspace Team <workspace-noreply@google.com> Subject: Regarding your account: Upgrade today Arrived: 1h ago It is flagged here so it doesn't sit unseen. Reply on the original to have the desk action it, or it will keep being surfaced until handled.
what was saidWhatsApp Carter & Associates (agent) · out
(no subject)
*URGENT — Estate health: inbound off* The estate is NOT reading email — inbound processing is switched off. No incoming email is being seen or actioned.
what was saidWhatsApp Carter & Associates (agent) · out
(no subject)
*A message to the desk has had no action* This arrived at the export desk and the system has not actioned it: From: Mohamad Knakri <mknakri@albakrawe.ae> Subject: RE: Re: Al Bakrawe account — payment of the undisputed balance Arrived: 10h ago It is flagged here so it doesn't sit unseen. Reply on the original to have the desk action it, or it will keep being surfaced until handled.
Show all 371 lines — 363 older lines not printed.
2 lines carry no time at all and sit at the end.
Capture stops where the channels stopped: body backfill exports@carterandassoc.com.au at 7 Oct 2025 16:10 AEDT; body backfill james@carterandassoc.com.au at 9 Jul 2025 07:00 AEST; the carriage feed at 9 Oct 2026 13:48 AEDT; email, exports@carterandassoc.com.au at 9 Oct 2026 17:00 AEDT; email, james@carterandassoc.com.au at 9 Oct 2026 17:00 AEDT; email, quenton@carterandassoc.com.au at 9 Oct 2026 17:00 AEDT; gmail history exports@carterandassoc.com.au at 9 Oct 2026 17:00 AEDT; gmail history james@carterandassoc.com.au at 9 Oct 2026 08:23 AEDT; older mail read back, exports@carterandassoc.com.au at 9 Oct 2026 02:53 AEDT; older mail read back, james@carterandassoc.com.au at 9 Oct 2026 02:53 AEDT; older mail read back, quenton@carterandassoc.com.au at 9 Oct 2026 02:53 AEDT; older mail read back, recipients lane at 9 Oct 2026 05:13 AEDT; purchase mail at 9 Oct 2026 15:43 AEDT; files received, exports@carterandassoc.com.au at 9 Oct 2026 14:51 AEDT; trade states at 9 Oct 2026 16:47 AEDT; WhatsApp messages at 9 Oct 2026 17:00 AEDT; WhatsApp pictures at 9 Oct 2026 16:53 AEDT. Nothing after those times is on this timeline, whether or not it happened. A press is recorded before anything it would change, so a refusal and a failure leave the same trail as a success.
Actions on this trade
The acts
James McNamara, general manager, signed in on your own link. Every press below is recorded against this name. There is no way to press as somebody else, because there is no shared token and nothing in the address bar says who you are.
At ARRIVED
What is owed while a trade sits here: the customer advised, and the named consignee advised where he is not the customer. Late here means: the stated arrival date has passed with no notice from anyone.
Documents
| document | produced | it prints | |
|---|---|---|---|
| phytosanitary certificate | not stated | no total on it | recorded with no file on this machine |
| statement | not stated | no total on it | recorded with no file on this machine |
Received by email
| file | from | arrived | where it is |
|---|---|---|---|
| Delivery_Docket.pdf | info@primafreshfruit.com.au | 15 May 2026 14:48 AEST | in trade 1038153's 10_Correspondence |
Send
Nothing on this trade has been issued by this desk yet, so there is nothing to send from here. Press "issue a document" to produce the purchase order, commercial invoice and packing list; each gets a Send. Documents handed over from the old system are on Drive, not on this machine, and are not sent from here.
What takes it forward
DELIVERED is reached by pressing one of its own acts, and INVOICED is reached by pressing one of its own acts. A press before its evidence exists comes back asking for the evidence; it is never an error and never drops what was typed.
Move it on
It is at ARRIVED. The estate moves a card itself when the evidence lands; moving it by hand asks what shows it, and the trade's own messages and documents are the taps.
Only stages ahead of this one. A card that has gone forward wrongly is put right with “correct a fact”, which writes the old value, the new one, who and when; walking a trade backwards through the stages would leave the record saying it happened twice.