Buyer, SG
On the record from the sources this desk reads (the CRM, Xero, the mailboxes). Nobody added them by hand here.
Where the account stands: what they owe us
AUD -800. Ban Fresh Marketing Pte Ltd owes nothing: no invoice is open, and an AUD 800 overpayment on invoice 1038154 (received 16 Jun) is unallocated in Xero, leaving AUD -800 owed after that cash.
Why it is not paid: All invoices are settled: 1038132, 1038136 and 1038154 were paid in full by receipts on 9, 16 and 25 Jun, and credit note CN-1038285 (4 Jun, AUD 1,056) is paid. The AUD 800 receipt of 16 Jun was applied to 1038154 and the 25 Jun receipt of AUD 6,880 then paid the rest, leaving an AUD 800 overpayment. The record holds no message from them about it.
| Currency | Invoiced | Cash paid, not yet allocated | Owed after that cash | Of it disputed | Not disputed |
|---|---|---|---|---|---|
| AUD | AUD 0.00 | AUD 800.00 | -AUD 800.00 | -AUD 800.00 |
| Date | What the record says | Source |
|---|---|---|
| 14 May | Invoice 1038154 raised for AUD 8,736; now paid. | Xero |
| 4 Jun | Credit note CN-1038285 for AUD 1,056 issued; paid. | Xero |
| 9 Jun | Receipt of AUD 17,200 applied to invoice 1038132. | Xero |
| 16 Jun | Receipts of AUD 10,960 (applied to 1038136) and AUD 800 (applied to 1038154). | Xero |
| 25 Jun | Receipt of AUD 6,880 applied to 1038154, leaving an AUD 800 overpayment on that trade unallocated. | Xero |
| 7 Oct | Exports@ sent Ban Fresh the terms of trade from 1 November 2026, air at 21 days, asking for a reply of 'Accepted' by 22 Oct. | Gmail, exports@ |
Not known: Whether Ban Fresh wants the AUD 800 overpayment refunded or held against a future invoice Whether Ban Fresh has accepted the new terms of trade Credit insurance cover for this customer
Risk: No open invoice, so no ageing exposure; credit insurance cover is not on the record. The customer has not yet replied to the 7 Oct terms email, with acceptance requested by 22 Oct.
Next: Ask Ban Fresh refund or credit for AUD 800, Quenton, Mon 12 Oct Read the drafted message on Approve
Read on 9 Oct from the invoices, payments, documents and messages held.
Open invoices for Ban Fresh Marketing, each with its state
Billed per invoice: each invoice is paid and chased on its own; a prepaid customer pays a proforma for each order; no statement of account is sent; a dispute holds only its own invoice. (James McNamara, 22 and 29 Sep 2026; CANON/PER_INVOICE_BILLING.md)
How we reach them
| how | where | who | proved | from |
|---|---|---|---|---|
| banfreshmpl@gmail.com | Accounts/Payments | unproved | xero get contacts, contact id=40251a59-34d1-46d8-b7cf-0cbebc428169 | CRM backfill 7 Oct 2026: role category Accounts/Payments from old CRM role AP; address from Xero contact 40251a59-34d1-46d8-b7cf-0cbebc428169 (read 7 Oct 2026) |
Their onboarding form
A one-time link to the customer form. They fill it in themselves. It takes one submission and lasts fourteen days. Copy the link and send it in your own words. Read every word of the customer form first.