Buyer, HK
On the record from the sources this desk reads (the CRM, Xero, the mailboxes). Nobody added them by hand here.
Where the account stands: what they owe us
AUD 18,260. Eastern Wealth Trading Hong Kong Limited owes AUD 18,260 on invoice 1038303 (due 23 Aug) after paying AUD 36,669 on 25 Sep; they have given no reason, and which waybills flew for them is unconfirmed by Vision.
Why it is not paid: The record holds no reason from Eastern Wealth for the balance still unpaid. Our 17 Sep question to Vision (Liam and Mandy) on what flew under waybills 618-55465362 and 618-55465432 has no answer on the record. 618-55465432 was re-issued on 12 Aug with Freco International as consignee for 768 trays, so the invoiced quantity may not match what flew for Eastern Wealth.
| Currency | Invoiced | Cash paid, not yet allocated | Owed after that cash | Of it disputed | Not disputed |
|---|---|---|---|---|---|
| AUD | AUD 18,260.00 | AUD 18,260.00 | AUD 18,260.00 |
| Invoice | Due | Unpaid | Held for |
|---|---|---|---|
| Invoice 1038303 | 23 Aug 47 days late | AUD 18,260.00 |
Sources that disagree
- What flew for Eastern Wealth under 618-55465432 decides whether the AUD 54,929 invoiced on 1038303 is the right amount; only Vision can settle it.
7 Aug, Gmail, exports@ (our 9 Sep message to Vision): Waybill 618-55465432 issued for Eastern Wealth: 480 trays size 16 plus 480 trays size 23.
12 Aug, Gmail, exports@ (our 9 Sep message to Vision): The same waybill re-issued with Freco International as consignee for 768 trays. - Our own figure is AUD 20 short of Xero; Xero's AUD 54,929 less the AUD 36,669 receipt gives AUD 18,260, so Xero is the figure to use.
24 Sep, our sent message: Our message quoted AUD 18,240 against invoice 1038303.
9 Oct, Xero: Xero holds AUD 18,260 unpaid on 1038303.
| Date | What the record says | Source |
|---|---|---|
| 7 Aug | Vision issued waybill 618-55465362 for 1,931 trays of Hass size 16 on SQ266/08, and 618-55465432 for 480 trays size 16 plus 480 trays size 23 as the second Eastern Wealth uplift. | Gmail, exports@ (our 9 Sep message to Vision) |
| 9 Aug | Invoice 1038303 issued for AUD 54,929, due 23 Aug, for 2,891 Hass avocados to HKG, reference AWB 618-55465362 and 618-55465432. | Xero |
| 12 Aug | Vision re-issued 618-55465432 with Freco International as consignee for 768 trays on SQ246/12 and SQ874/13. Vision's tax invoice 00241793 is priced on c. 10,814 kg, which fits the 1,931 trays only. | Gmail, exports@ (our 9 Sep message to Vision) |
| 7 Sep | Senior follow-up sent on 1038303 for AUD 54,929, asking for a call or written commitment or the specific concern; no substantive reply is on the record. | Gmail, exports@ |
| 17 Sep | We asked Liam and Mandy at Vision to confirm, per waybill, the consignee, flight and date, tray count by size and gross weight. | Gmail, exports@ |
| 23 Sep | We asked Edward to confirm payment of the account in the WhatsApp group; no reply is on the record. | WhatsApp C&A - HKG - Eastern Wealth |
| 25 Sep | Receipt of AUD 36,669 applied to 1038303, leaving AUD 18,260 unpaid. | Xero |
| 7 Oct | New terms of trade from 1 November sent to info@easternwealthhk.com, asking for acceptance by 22 Oct; air terms are 14 days. | Gmail, exports@ |
Not known: Whether Eastern Wealth contests any part of 1038303 or why AUD 18,260 is unpaid What actually flew for Eastern Wealth under 618-55465432 (Vision has not replied) Whether Atradius cover applies to Eastern Wealth When Eastern Wealth intends to pay the balance Vision's email address, which the record does not hold
Risk: Cover for Eastern Wealth is not on the record. The customer is silent on the reason for the balance, but paid AUD 36,669 on 25 Sep, so they are engaging on payment.
Also: Get Vision's address; chase waybill tray confirmation, James, Fri 9 Oct
Next: Ask Eastern Wealth for payment date on 1038303, James, Fri 9 Oct Read the drafted message on Approve
Read on 9 Oct from the invoices, payments, documents and messages held.
Open invoices for Eastern Wealth Trading Hong Kong, each with its state
Billed per invoice: each invoice is paid and chased on its own; a prepaid customer pays a proforma for each order; no statement of account is sent; a dispute holds only its own invoice. (James McNamara, 22 and 29 Sep 2026; CANON/PER_INVOICE_BILLING.md)
How we reach them
| how | where | who | proved | from |
|---|---|---|---|---|
| info@easternwealthhk.com | General | unproved | CRM backfill 7 Oct 2026: role category General from the address info@; address from Xero contact 4976b5b3-06ca-484c-a305-2e80bb54d020 (read 7 Oct 2026) |
Their onboarding form
A one-time link to the customer form. They fill it in themselves. It takes one submission and lasts fourteen days. Copy the link and send it in your own words. Read every word of the customer form first.