Buyer, AU
On the record from the sources this desk reads (the CRM, Xero, the mailboxes). Nobody added them by hand here.
Where the account stands: what they owe us
AUD 18,446. Priority Produce owes AUD 18,446 on two invoices, 1037833 (AUD 840, due 6 Nov 2025) and 1037928 (AUD 17,606, due 30 Dec 2025); James has ruled they are offset against Steve's cartage and tossing bills, which have not yet arrived.
Why it is not paid: James ruled on 2 Oct to ask Steve to bill his cartage first and offset it, and the netting note of 30 Sep sets payment against the tossing and cartage bills they send us. The record holds no bill from Steve and no reply from Priority Produce; the only message to them, the 1 Sep details check, is unanswered.
| Currency | Invoiced | Cash paid, not yet allocated | Owed after that cash | Of it disputed | Not disputed |
|---|---|---|---|---|---|
| AUD | AUD 18,446.00 | AUD 18,446.00 | AUD 18,446.00 |
| Invoice | Due | Unpaid | Held for |
|---|---|---|---|
| Invoice 1037833 | 6 Nov 2025 337 days late | AUD 840.00 | |
| Invoice 1037928 | 30 Dec 2025 283 days late | AUD 17,606.00 |
| Date | What the record says | Source |
|---|---|---|
| 23 Oct 2025 | Invoice 1037833 issued for 6 Seedless Watermelons Stripe, AUD 840, due 6 Nov 2025, unpaid. | Xero |
| 4 Dec 2025 | Steve collected 1,535 trays of R2E2 mangoes from our stock at Vision on 4 and 5 Dec, per our note to Liam Fraser. | Gmail, quenton@ |
| 16 Dec 2025 | Invoice 1037928 issued for 1,535 mangoes, AUD 17,606, due 30 Dec 2025, unpaid. | Xero |
| 1 Sep | Exports@ asked Steve to confirm contact and transport-rate details on file; no reply is on the record. | Gmail, exports@ |
| 24 Sep | Statement reminder sent for the overdue invoices, 1037833 (AUD 840) and 1037928 (AUD 17,606), terms 30 days EOM. Repeated 28 Sep. | Gmail, quenton@ |
| 2 Oct | James ruled: ask Steve to bill his cartage first and offset. He also rejected issuing POs for the old trades, saying the elements had not been connected. | decision page |
| 3 Oct | Liam Fraser (Vision) replied: 'We don't do outwards dockets'; PSS was given the number of sizes, and he will try to track down the document. | Gmail, quenton@ |
| 4 Oct | Quenton forwarded the Vision exchange to James, describing the balance as a small amount to call in. | Gmail, james@ |
Not known: Whether Steve holds cartage or tossing bills and their amounts Which lots the 1,535 trays came from, as Vision has not found the outwards document Whether Atradius cover applies to this account
Risk: Cover not on the record. Both invoices have been overdue since Nov and Dec 2025, and Priority Produce has not answered the 1 Sep message or the statements of 24 and 28 Sep.
Also: Chase Vision for the outwards lot record, Quenton, Wed 14 Oct
Next: Ask Steve to send his cartage and tossing bills, Quenton, Mon 12 Oct Read the drafted message on Approve
Read on 9 Oct from the invoices, payments, documents and messages held.
Open invoices for Priority Produce, each with its state
Billed per invoice: each invoice is paid and chased on its own; a prepaid customer pays a proforma for each order; no statement of account is sent; a dispute holds only its own invoice. (James McNamara, 22 and 29 Sep 2026; CANON/PER_INVOICE_BILLING.md)
How we reach them
| how | where | who | proved | from |
|---|---|---|---|---|
| admin@priorityproduce.com.au | Steve Rosten General | unproved | (manual, confidence 1) | CRM backfill 7 Oct 2026: name "Steve Rosten" from old CRM person 4 (pss migration); role category General from the address admin@ | |
| steve@priorityproduce.com.au | Steve Management/Owner | proved | 3 message(s) have arrived from this address; the latest at Fri 25 Jul 2025, 18:12. Arrival is the proof: our having written to it proves nothing. | CRM backfill 7 Oct 2026: name "Steve" from the name on their own emails to us; role category Management/Owner from old CRM role PRINCIPAL; address from Xero contact 852e61bb-3533-4ef6-8936-127c9d657016 (read 7 Oct 2026) | |
| Phone | +61413199904 | unproved | (email signature extract, confidence 1) | |
| Phone | +61739154140 | unproved | (email signature extract, confidence 1) |
Their onboarding form
A one-time link to the customer form. They fill it in themselves. It takes one submission and lasts fourteen days. Copy the link and send it in your own words. Read every word of the customer form first.
Bank account
Account name PRIORITY PRODUCE, BSB 064-801, account 10174445
Proposed, from their form. Nothing is paid to it until it is confirmed. Confirm it only by calling them back on a number we held before the form arrived, and reading the account back to them. A number their own form gave proves nothing about the account beside it.
I called them back on: