Total Fresh, 760 trays Avocados to SIN, flew 6 Aug 2026, AUD 15,200.00 (1038294)
10 PAID OUTWhere it stands
- Where the goods are: landed at destination, since 7 Aug 2026 12:00 AEST (Vision International)
- What the customer has been told: they book their own freight, so the journey updates are theirs
- Receivable: nothing; the invoice is paid
- What happens next: On hold: 2 questions only Quenton Carter or James McNamara can answer are open on this trade. It is on the desk regardless; the questions are under "What is waiting, and on whom".. It is being finished by hand, off the desk; nothing is sent on it from here.
Where this trade really stands
Trade 1038294 (760 trays Hass avocados, BNE to SIN, SQ266, AWB 618-55465082) landed 7 Aug and is paid in full, AUD 15,200.00 in and AUD 12,847.44 out, but the size split on the invoice and the Vision bill variance stay open.
What is blocking it: The customer has nothing outstanding: Xero holds invoice 1038294 paid. The open points are internal: our invoice billed all 760 trays as size 18 although the order was two sizes, and Vision has not yet sent the size manifest. Vision's bill 00241380 is also AUD 1,257.44 over the card.
Sources that disagree
- The incoterm on the invoice does not match the ruling; our own records must be reconciled.
2 Oct, decision page: James ruled none of these air trades were FOB.
6 Aug, Gmail, exports@: Invoice 1038294 and the trade record state FOB Brisbane International. - The size split on the invoice is wrong against the order; Vision's manifest settles the true split.
7 Aug, Gmail, exports@: Order was 320 x size 18 and 480 x size 23, with 760 uplifted.
6 Aug, Gmail, exports@: Invoice 1038294 bills all 760 trays as size 18.
| Date | What the record says | Source |
|---|---|---|
| 6 Aug | Commercial Invoice 1038294 and Packing List sent to Total Fresh: 760 trays size 18, 3,800 kg net, FOB Brisbane International, AUD 15,200.00. | Gmail, exports@ |
| 6 Aug | Total Fresh asked that future documents use the name Total Fresh Connection Pte Ltd; the old name stays acceptable meanwhile and documents for 1038294 stand as issued. | Gmail, exports@ |
| 6 Aug | SQ266 departed Brisbane; Vision bill 00241380 of AUD 5,607.44 issued and paid. | Xero |
| 7 Aug | Exports@ asked Vision for the size manifest on AWB 618-55465082: order was 320 x size 18 and 480 x size 23, uplift 760, so 40 trays did not travel. Our note to James says the invoice billed all 760 as size 18 and needs reissue. | Gmail, exports@ |
| 7 Aug | Vision International states the goods landed in Singapore. | desk record |
| 11 Aug | Departure and arrival told to the customer side. | desk record |
| 2 Oct | James ruled that none of the five air trades, including 1038294, were FOB. | decision page |
| 8 Oct | Remittance advice for AUD 7,600.00 paid to Fresh Exchange Pty Ltd on 18 Sep, covering bill 9003757485, sent to Costa Group receivables. | Gmail, exports@ |
Not known: The true size split of the 760 trays, until Vision sends the manifest. Which Fresh Exchange bill relates to this trade, as bills 9003757485 and 9003764360 carry no trade reference. Whether the invoice is reissued and the incoterm corrected. How the shared Vision freight and the AUD 4,941.60 credit request are allocated.
Risk: Sale invoice 1038294 is paid and nothing is owed by the customer, so credit cover is not needed; cover not on the record. The residual exposure is a possible invoice reissue on sizes.
Also: Propose Xero and invoice reissue once manifest arrives, the desk, Mon 12 Oct
Next: Ask Vision for the AWB size manifest, James, Fri 9 Oct Read the drafted message on Approve
Read on 9 Oct from the invoices, payments, documents and messages held.
What the customer has been told
| Booked | The buyer books the freight |
| Received by the forwarder | The buyer books the freight |
| Departed | Told 11 Aug 2026 16:29 AEST (our email from exports@carterandassoc.com.au, in the later update) |
| Arrived | Told 11 Aug 2026 16:29 AEST (our email from exports@carterandassoc.com.au) |
Sold, bought and P&L
Sold and bought, invoiced and billed
The lines
| product | quantity | sell | buy |
|---|---|---|---|
| Hass avocados, Class 1, 18, 5 kg tray | 760 trays | sell AUD 20.00 per tray ledger invoice |
buy not stated landed or ex farm is not recorded |
The ledger
| document | counterparty | amount | state |
|---|---|---|---|
| bill 9003757485 |
FRESH EXCHANGE PTY LTD linked by purchase order match |
AUD 7,600.00 paid AUD 7,600.00, outstanding AUD 0.00 no instalment is recorded against this document |
Paid due 2 Sep 2026 no term printed on it |
| bill 00241380 |
VISION INTERNATIONAL linked by waybill match |
AUD 5,607.44 paid AUD 5,607.44, outstanding AUD 0.00 no instalment is recorded against this document |
Paid due 6 Aug 2026 no term printed on it |
| invoice 1038294 |
TOTAL FRESH linked by named on the document |
AUD 15,200.00 paid AUD 15,200.00, outstanding AUD 0.00 no instalment is recorded against this document |
Paid due 5 Sep 2026 no term printed on it |
Invoiced AUD 15,200.00, and the ledger carries nothing outstanding against it. Billed to us AUD 13,207.44, and the ledger carries nothing outstanding against it.
Deposit and release
Release is standard. Our copy of Xero is too old to say what is paid today; payment is chased on its own invoice.
No instalment is recorded on this invoice, so the whole invoice is due before release.
No release has been recorded on this desk for this trade.
Every receipt in, every payment out and every claim is on the timeline below under payments and claims, each with its date, its counterparty and its currency. What is above is the position; what is below is how it got there.
Open invoices for Total Fresh Connection, each with its state
Changes in Xero
Each change is described in plain words. Nothing is made in Xero until James or Quenton presses its button, and each one made is recorded as a draft note for Obsidian.
Raise a draft sales invoice from our commercial invoice
Replace a supplier bill's lines from the reissued supplier invoice
What this trade made
Vision International's bills against the rate card
Nothing is billed above the card. Billed on charges the card carries no rate for: AUD 15.00, not compared.
- Bill 00241380: nothing over the card.
Electronic processing fee is billed AUD 15.00 (line 3 "Electronic Processing Fee") and the card in force carries no rate for it, so it is recorded and not compared.
| Trade P&L | total |
|---|---|
| Revenue | AUD 15,200.00 |
| Cost of goods so far | AUD 13,207.44 |
| Gross profit | Incomplete: origin costs not priced |
| Gross margin (% of revenue) | Incomplete: origin costs not priced |
| Markup (% on cost) | Incomplete: origin costs not priced |
After the trade: quoted against billed
Forwarder charges: quoted AUD 6,733.72, billed AUD 5,607.44, AUD 1,126.28 less than quoted (-20.1% of the bill).
The desk holds no stack from before the shipment. The quote here is what the pricer would have quoted: the Vision rate card in force on the departure day, priced after the event. Source: the bill checker's pricing of Vision bill 00241380 on the card in force on the departure day (BNE to SIN by air, Singapore (SQ) PMC + AKE). Forwarder charges ex GST: the Vision rate card in force on the departure day (what the pricer would have quoted) against the Vision bills. Produce is compared on its own line. Gap is actual less quoted. The trade is open, with its bills in.
Forwarder charges, line by line
| Charge | Quoted | Billed | Gap | Why |
|---|---|---|---|---|
| International Freight Quoted: AUD 5,220.00: AUD 1.18 per kg of gross weight, freight only on 4,408 kg. Billed: AUD 4,256.00, no rate or weight stated on the bill. |
AUD 5,220.00 | AUD 4,256.00 | AUD 964.00 under the quote |
|
| Departmental permit and tonnage (not counted in the gap) Quoted: AUD 29.64. |
AUD 29.64 | not held | agrees |
|
| Documentation Quoted: AUD 275.00. Billed: AUD 275.00. |
AUD 275.00 | AUD 275.00 | agrees | Agrees. |
| Electronic Processing Fee Billed: AUD 15.00. |
not held | AUD 15.00 | AUD 15.00 over the quote |
|
| Export Security Screening Quoted: AUD 352.64. Billed: AUD 340.48. |
AUD 352.64 | AUD 340.48 | AUD 12.16 under the quote |
|
| Handling Quoted: AUD 846.08. Billed: AUD 680.96. |
AUD 846.08 | AUD 680.96 | AUD 165.12 under the quote |
|
| RFP Quoted: AUD 40.00. Billed: AUD 40.00. |
AUD 40.00 | AUD 40.00 | agrees | Agrees. |
- FRESH EXCHANGE PTY LTD bill 9003757485, 7600.00 AUD issued Wed 5 Aug, is linked to this trade and is neither the forwarder's nor the grower's, so it is not counted (it was issued before the trade flew).
Pricer corrections this trade is evidence for
- Add the Electronic Processing Fee to air quotes: the pricer already holds this position
Documents
The documents
The three a trade must be able to show
| document | is it in the folder |
|---|---|
| purchase order | 4 files in the folder are named as one |
| commercial invoice | 5 files in the folder are named as one |
| packing list | 2 files in the folder are named as one |
Every document on this trade, each time it was issued, what it prints and who holds it, is on the timeline below under documents. This section answers only whether the trade can show its papers, which is a different question from when each one was made.
21 files sit in this trade's folder, of which 11 files are typed as a document and 10 files could not be typed from what they print.
Dates
Its calendar
A cut-off is not on this record: there is no column for one on the shipment or the trade, so none can appear here however many are in the forwarder's mail.
What is waiting
What is waiting, and on whom
1 message came in on this trade with nothing going out after it. The oldest is VIF Accounts on 9 Oct 2026 13:48 AEDT, 3 hours ago: RE: Remittance advice: AUD 58,678.93 paid 17 September 2026. The last thing that went out from us on this trade was 8 Oct 2026 12:05 AEDT.
6 things are missing, behind 7 open items: the same missing fact is filed once for each document it stops, so the rows below are the facts and the counts are the consequences. An age is how long the ITEM has been on the record, not how long the thing it describes has been true.
| what is missing | what it stops | who settles it |
|---|---|---|
| Not held | The assistant did not answer a question on this trade: could not answer | James McNamara open 15 days by 24 Sep 2026 |
| Two sources disagree | costed against billed: International Freight | James McNamara open 12 days no by-when set |
| Not held | Weigh Vision bill AUD 1,257.44 over card (1038294) | James McNamara open 2 days no by-when set |
| trades.state | Close TOTAL FRESH trade? Settled, but held | James McNamara open 11 hours no by-when set |
| growers unrecorded | No grower bill is on the record for the trades listed: for each, who supplied the fruit and at what buy price, so the bill can be matched or raised? | Quenton Carter open 15 days no by-when set |
| vision freight | Vision freight: pay the unpaid Vision bills on the trades listed now, or hold them against the AUD 4,941.60 billing-error credit request (1.00/kg vs card, fuel twice, screening)? And allocate the shared bills: AUD 12,474.35 (the trade or the trade) and the two-ULD freight shared by the trade and the trade (1038301, 1038302, 1038294, 1038304). | James McNamara open 15 days no by-when set |
Freight
The freight
| mode and carrier | document | dates | weights |
|---|---|---|---|
| air carrier not recorded, SQ266 |
AWB 618-55465082 | departed 6 Aug 2026 arrived 7 Aug 2026 stated by Vision International |
gross weight not recorded chargeable weight not recorded |
Freight cost from the forwarder's bill in our copy of Xero: Vision International bill 00241380, AUD 5,607.44.
The dates, carrier, vessel and weights above are as recorded on the shipment; where one is missing, it prints as a gap and the forwarder's own document settles it.
Market
Market
This consignment has landed; the market can no longer change how it arrives.
Commodity outlook. Feeds last read 9 Oct, 04:30 pm.
Who is on it
The parties
| role | who | where that came from |
|---|---|---|
| Customer | TOTAL FRESH CONNECTION PTE LTD | the counterparty record |
| Billed us | FRESH EXCHANGE PTY LTD | a bill in the ledger |
| Billed us | VISION INTERNATIONAL | a bill in the ledger |
| Grower | not named on this trade |
Addresses and their state
| counterparty | address | state |
|---|---|---|
| VISION INTERNATIONAL | Adam Downing adam.downing@vision.com.au | proved |
| VISION INTERNATIONAL | angela.thompson@vision.com.au | proved |
| VISION INTERNATIONAL | VIF Accounts bneaccounts@vision.com.au | proved |
| VISION INTERNATIONAL | VIF Export bneexport@vision.com.au | proved |
| TOTAL FRESH CONNECTION PTE LTD | Brian brian@totalfresh.com.sg | proved |
| VISION INTERNATIONAL | Gauresh Patel gauresh@vision.com.au | proved |
| VISION INTERNATIONAL | Hugh Philip hugh.philip@vision.com.au | proved |
| TOTAL FRESH CONNECTION PTE LTD | info@totalfresh.com.sg | proved |
| VISION INTERNATIONAL | Kaumil Patel kaumil.patel@vision.com.au | proved |
| VISION INTERNATIONAL | leanne.james@vision.com.au | proved |
| VISION INTERNATIONAL | Leigh Gadsby leigh@vision.com.au | proved |
| VISION INTERNATIONAL | Liam Fraser liam.fraser@vision.com.au | proved |
| VISION INTERNATIONAL | Mandy Collins mandy.collins@vision.com.au | proved |
| VISION INTERNATIONAL | Michael Thirgood mic@vision.com.au | proved |
| VISION INTERNATIONAL | nathan.graham@vision.com.au | proved |
| VISION INTERNATIONAL | Romer Tortoza romer.tortoza@vision.com.au | proved |
| VISION INTERNATIONAL | Sean McGrory sean.mcgrory@vision.com.au | proved |
| VISION INTERNATIONAL | Tennille Green tennille.green@vision.com.au | proved |
| VISION INTERNATIONAL | +61416229659 | unproved |
| TOTAL FRESH CONNECTION PTE LTD | +6567744566 | unproved |
| TOTAL FRESH CONNECTION PTE LTD | +6583664325 | unproved |
| VISION INTERNATIONAL | angela.thompson@vision.com.au, liam.fraser@vision.com.au, sean.mcgrory@vision.com.au, bneexport@vision.com.au | unproved |
| VISION INTERNATIONAL | bneexport@vision.com.au, liam.fraser@vision.com.au | unproved |
| TOTAL FRESH CONNECTION PTE LTD | brian@totalfresh.com.sg, seet@totalfresh.com.sg, sales3@totalfresh.com.sg, info@totalfresh.com.sg | unproved |
| FRESH EXCHANGE PTY LTD | cfreceivables@costagroup.com.au | unproved |
| VISION INTERNATIONAL | Greg Firth greg.firth@vision.com.au | unproved |
| VISION INTERNATIONAL | liam.fraser@vision.com.au, bneexport@vision.com.au | unproved |
| VISION INTERNATIONAL | Pricing pricing@vision.com.au | unproved |
| TOTAL FRESH CONNECTION PTE LTD | sales3@totalfresh.com.sg | unproved |
| TOTAL FRESH CONNECTION PTE LTD | Seet seet@totalfresh.com.sg | unproved |
Writing to us on this trade: VIF Accounts bneaccounts@vision.com.au; Carter & Associates Finance carterandassoc@obsidianadvisory.com.au; Liam Fraser liam.fraser@vision.com.au; Total Fresh info@totalfresh.com.sg.
All eleven steps
The eleven stages
A stage is not a column anybody writes. It is a projection over the evidence, rebuilt from it every time, so nothing here was asserted by a code path that happened to run. Where a trade sits is the highest of the first seven; what it owes is the last four, and a trade can be invoiced and on the water at once. This trade is at PAID OUT.
| stage | state, and what the evidence says | evidence |
|---|---|---|
| QUOTE needs our word |
not reached no priced offer is carried on this trade yet. The 710 quotes priced since 1 May 2026 are deliberately not seeded: 313 of those quotes carry no freight figure at all and the fan-out multiplies a foreign price by the exchange rate twice, so loading them would put figures on the record that nobody can acquit. That decision is recorded here rather than left silent. |
no evidence |
| ORDER needs our word |
not reached not evidenced, and the trade is past it. This is a hole. |
no evidence |
| TRADE OPENED needs our word |
reached dated not stated, on a document |
4 pieces of evidence. Each move is a line on the timeline below. |
| BOOKED needs counterparty word |
not reached not evidenced, and the trade is past it. This is a hole. |
no evidence |
| DEPARTED needs document |
reached dated 6 Aug 2026, on a document disputed, two readings, both shown, neither chosen.
|
1 piece of evidence. Each move is a line on the timeline below. |
| ARRIVED needs counterparty word |
reached dated 7 Aug 2026, on a document |
1 piece of evidence. Each move is a line on the timeline below. |
| DELIVERED needs our word |
not reached the proving document is not defined. James to state it. Until he states it, the only route is a trader recording delivery against one of four labelled proofs, and which one was used is stored. |
no evidence |
| INVOICED needs document |
reached dated 6 Aug 2026, on a document |
6 pieces of evidence. Each move is a line on the timeline below. |
| PAID IN needs document |
reached dated 14 Sep 2026, with no grade recorded |
no evidence |
| PAID OUT needs document |
reached dated 18 Sep 2026, with no grade recorded |
no evidence |
| RECONCILED needs document |
not reached the cost stack has not been built yet, so there is nothing to strike a result against |
no evidence |
This table answers which of the eleven are evidenced and which are not. WHEN each one moved, and on what, is on the timeline below under changes. A date there is the date the EVIDENCE carries, which is not always the date the thing happened: a container that arrived on Monday and was reported on Thursday is dated Thursday.
What disagrees with the old record
Nothing the old record says about this trade disagrees with the evidence this record holds.
Messages
What has happened, in one order
Everything the record holds on this trade — what was said, what was produced, what moved, what was paid, what was pressed and what was asked — on one line each, newest first, in Sydney time. It is one list and not seven, because a trader asking what happened on Tuesday should not have to read seven.
Showing documents only. Show everything.
a document who is not recorded
commercial invoice
held by Triumph Accounting Pty Ltd T/A Obsidian Advisory, TOTAL FRESH CONNECTION PTE LTD, VISION INTERNATIONAL.
a document who is not recorded
commercial invoice
a document who is not recorded
commercial invoice
a document who is not recorded
commercial invoice
a document who is not recorded
commercial invoice
a document who is not recorded
packing list
held by TOTAL FRESH CONNECTION PTE LTD.
a document who is not recorded
packing list
a document who is not recorded
purchase order
held by Triumph Accounting Pty Ltd T/A Obsidian Advisory, TOTAL FRESH CONNECTION PTE LTD.
Show all 13 lines — 5 older lines not printed.
22 lines carry no time at all and sit at the end.
Capture stops where the channels stopped: body backfill exports@carterandassoc.com.au at 7 Oct 2025 16:10 AEDT; body backfill james@carterandassoc.com.au at 9 Jul 2025 07:00 AEST; the carriage feed at 9 Oct 2026 13:48 AEDT; email, exports@carterandassoc.com.au at 9 Oct 2026 16:59 AEDT; email, james@carterandassoc.com.au at 9 Oct 2026 16:59 AEDT; email, quenton@carterandassoc.com.au at 9 Oct 2026 16:59 AEDT; gmail history exports@carterandassoc.com.au at 9 Oct 2026 16:59 AEDT; gmail history james@carterandassoc.com.au at 9 Oct 2026 08:23 AEDT; older mail read back, exports@carterandassoc.com.au at 9 Oct 2026 02:53 AEDT; older mail read back, james@carterandassoc.com.au at 9 Oct 2026 02:53 AEDT; older mail read back, quenton@carterandassoc.com.au at 9 Oct 2026 02:53 AEDT; older mail read back, recipients lane at 9 Oct 2026 05:13 AEDT; purchase mail at 9 Oct 2026 15:43 AEDT; files received, exports@carterandassoc.com.au at 9 Oct 2026 14:51 AEDT; trade states at 9 Oct 2026 16:47 AEDT; WhatsApp messages at 9 Oct 2026 16:57 AEDT; WhatsApp pictures at 9 Oct 2026 16:53 AEDT. Nothing after those times is on this timeline, whether or not it happened. A press is recorded before anything it would change, so a refusal and a failure leave the same trail as a success.
Actions on this trade
The acts
James McNamara, general manager, signed in on your own link. Every press below is recorded against this name. There is no way to press as somebody else, because there is no shared token and nothing in the address bar says who you are.
At ARRIVED
What is owed while a trade sits here: the customer advised, and the named consignee advised where he is not the customer. Late here means: the stated arrival date has passed with no notice from anyone.
Documents
| document | produced | it prints | |
|---|---|---|---|
| COMMERCIAL INVOICE | not stated | no total on it | recorded with no file on this machine |
| COMMERCIAL INVOICE | not stated | no total on it | recorded with no file on this machine |
| COMMERCIAL INVOICE | not stated | no total on it | recorded with no file on this machine |
| COMMERCIAL INVOICE | not stated | no total on it | recorded with no file on this machine |
| COMMERCIAL INVOICE | not stated | no total on it | recorded with no file on this machine |
| PACKING LIST | not stated | no total on it | recorded with no file on this machine |
| PACKING LIST | not stated | no total on it | recorded with no file on this machine |
| PURCHASE ORDER | not stated | no total on it | recorded with no file on this machine |
| PURCHASE ORDER | not stated | no total on it | recorded with no file on this machine |
| PURCHASE ORDER | not stated | no total on it | recorded with no file on this machine |
| PURCHASE ORDER | not stated | no total on it | recorded with no file on this machine |
| credit note | not stated | no total on it | recorded with no file on this machine |
| transport document | not stated | no total on it | recorded with no file on this machine |
Received by email
| file | from | arrived | where it is |
|---|---|---|---|
| QCFRESBNE A.pdf | VIF Accounts | 9 Oct 2026 13:48 AEDT | in trade 1038294's 10_Correspondence |
| OFFICIAL ANNOUNCEMENT-1.pdf | info@totalfresh.com.sg | 6 Aug 2026 22:48 AEST | in trade 1038294's 10_Correspondence |
| CARTER&ASSOCIATES - AWB 618-55465082.pdf | info@totalfresh.com.sg | 6 Aug 2026 18:08 AEST | in trade 1038294's 05_Freight |
| Original 3 - (for Shipper) - 618-55465082.pdf | Liam Fraser | 6 Aug 2026 16:53 AEST | in trade 1038294's 05_Freight |
Send
Nothing on this trade has been issued by this desk yet, so there is nothing to send from here. Press "issue a document" to produce the purchase order, commercial invoice and packing list; each gets a Send. Documents handed over from the old system are on Drive, not on this machine, and are not sent from here.
What takes it forward
DELIVERED is reached by pressing one of its own acts, and RECONCILED is reached by pressing one of its own acts. A press before its evidence exists comes back asking for the evidence; it is never an error and never drops what was typed.
Move it on
It is at ARRIVED. The estate moves a card itself when the evidence lands; moving it by hand asks what shows it, and the trade's own messages and documents are the taps.
Only stages ahead of this one. A card that has gone forward wrongly is put right with “correct a fact”, which writes the old value, the new one, who and when; walking a trade backwards through the stages would leave the record saying it happened twice.