MK Fruits Store PLT — 192 trays Strawberries — PER to KULTrade 1038335

a press James McNamara

link this message to a trade

and 7 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press James McNamara

link this message to a trade

and 7 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press James McNamara

link this message to a trade

and 7 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press James McNamara

link this message to a trade

and 7 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press James McNamara

link this message to a trade

and 7 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press James McNamara

strike the reconciliation

and 316 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press James McNamara

link this message to a trade

and 7 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press James McNamara

link this message to a trade

and 7 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press James McNamara

strike the reconciliation

and 316 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press James McNamara

strike the reconciliation

• raised costed against billed: compliance, for James McNamara
• raised invoiced against paid: Invoice 1038335, for James McNamara

and 327 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press James McNamara

link this message to a trade

and 6 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press James McNamara

link this message to a trade

and 6 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press James McNamara

send an email

and 20 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a question put to the assistant the drain, one classified item at a time

A captured message raised this on this trade: "A captured message may affect trade 1038335: A forwarder's notification about missing produce labels and request for future procedure change". A notification from the freight forwarder (VIF Export) to Carter & Associates regarding trade 1038335, reporting that the strawberry shipment for MK Fruits Store Plt to Kuala Lumpur was found to have missing produce labels by the warehouse at Perth (JAS), that VIF Export has prepared the required labels for Malaysia, and requesting that these labels be applied before future shipments arrive at the warehouse. Why this trade: Trade number 1038335 is explicitly named in the message subject line and body, referring to the MK Fruits Store Plt strawberry shipment to Kuala Lumpur Read the trade's whole record, its full conversation across every channel, and the counterparty's other trades, quotes, claims and conversations. Write a note that says what this means for the trade. Do not decide anything from the one message that raised it alone.

WHAT IT MEANS The label notice is mainly a process request for future shipments. It is not a defect that is still open on 1038335. The trade is air, Perth to Kuala Lumpur, 192 trays of strawberries for MK Fruits Store Plt, and it stands at "departed". On 2 Oct, Vision (Angela Thompson) said the Perth consolidator JAS found the strawberries without produce labels. Vision made the Malaysia labels itself and said it would apply them. It asked that in future we get the labels applied before the fruit reaches JAS. Angela confirmed this on WhatsApp ("we have prepared these ones already and will apply them, just for next time"). We replied "I shall request", which I read as Quenton undertaking to ask the grower. The note does not say who he would ask, so that is my reading only. The shipment then flew on air waybill 232-58875202, MH126, on 4 Oct. So the labelling problem for this consignment was fixed before it left. What is left is a standing instruction for later Malaysia loads: labels on the product before it reaches JAS. The Malaysia requirement is not new. The market notes already say "KUL needs specific labels" (James, 31 Aug). The air rate card carries a relabelling charge of AUD 200 (Brisbane, Malaysia Airlines) or AUD 250 (Sydney, Air Asia). I did not find a Perth row. WHAT I COULD NOT SEE - Whether Vision will charge for making and applying the labels. This trade's cost stack has no labelling or relabelling line (freight, DAFF permit and tonnage, documentation, electronic fee, RFP, screening, terminal fees, produce). If Vision bills for it, it will be a surprise cost against this trade. The record does not say. - The template spreadsheet ("MALAYSIA LABEL STRAWBS MK Fruits BB.xlsx") and the photo are held as attachments, but I did not read their contents. The captured email body is only the first part of the message. - This platform holds no MICoR page for strawberries into Malaysia (an open gap owned by Quenton). The only Malaysia label requirement on the record is the James 31 Aug note and Vision's say-so. So who sets the Malaysia label content, and whether the grower can print it, is unconfirmed. Strawberries to Malaysia are also missing from the cost register. - Whether Grower Connect has been told about the labelling request. Nothing on the record shows it was. OTHER THINGS ON THIS TRADE THE NEXT READER SHOULD KNOW 1. Arrival and pre-alert. The customer's agent (Haziq, WhatsApp, 4 Oct 14:03) says the goods reached Kuala Lumpur at 8.37am on 4 Oct. He says no pre-alert had been done, so the buyer will pay airport storage. The stages still show "arrived" as not reached, because no arrival evidence has been filed. Vision's pre-alert went only to us, on 2 Oct 18:00. It said it had not been included in any communication with the customer and asked us to share it. We sent the full set to the customer's agents on 4 Oct, after the flight was due. The missing-labels notice and this storage complaint come from the same early handling window, which is why they may be connected in the reader's mind. The record does not tie the two together. Haziq has also asked for the final invoice. The agents currently have only the preliminary one. 2. Weights. The final invoice and packing list (, 4 Oct) print the forwarder's certified gross weight of 960.00 kg. The pack weights give 768.00 kg. The open item says to correct the pack weight if it is wrong. The cost stack was built on 768 kg for freight and terminal fees, so it has not been repriced to 960 kg. A separate open item says the cost stack was struck on a gross-per-unit figure that was later corrected and still needs repricing. The forwarder's weight certificate reference, the ULD number, the marks and numbers as labelled on the packages, and the weighing date and hub are not held. Note that "marks and numbers as labelled" is missing, and that is the very thing the labels notice concerns. 3. Contradiction on dates. The stages show departed on 3 Oct but booked on 4 Oct, which is the wrong way round. The booking confirmation said ETD 0210 on 4 Oct. The record's departure date is 4 Oct, but the departed evidence is dated 3 Oct 23:00. This contradiction is open and owned by James. 4. Supply. Grower Connect has never confirmed supply, although the purchase order went out. The file notes a 14 Sep case where an order went to a grower who never confirmed and no fruit arrived. Fruit was evidently delivered to JAS and flew, because JAS flagged it and an air waybill was issued. But the written confirmation is still missing, and the open item "Name the grower for 1038335's order" is unresolved. Any request to put labels on at the grower's end should go to Grower Connect. 5. Customer. MK Fruits Store Plt has no other trades, claims or messages of its own on the record, and no postal address on file. The first invoice versions said so. All customer contact has come through its agents, ZaynCo (Stefan and Haziq). Payment is 100% 7 days after arrival, so the arrival date matters. No invoice or payment is recorded in the ledger yet, and there is no claim. BOTTOM LINE Nothing needs fixing on the goods for 1038335. The labels notice should be treated as a standing instruction for future Malaysia air loads from Perth. That means telling the grower, and checking with Vision whether a labelling charge applies. The live problems on this trade are different: the unconfirmed arrival and the storage charges the customer's side is blaming on the late pre-alert, the 960 kg versus 768 kg weight difference with the cost stack still on 768 kg, and Grower Connect never having confirmed supply.

a question put to the assistant the drain, one classified item at a time

A captured message raised this on this trade: "A captured message may affect trade 1038335: A quality issue notification from the freight forwarder about missing produce labels on a shipment". A notification from the freight forwarder VIF Export (Angela Thompson) reporting that the strawberries for trade 1038335 were missing produce labels when they arrived at the consolidator JAS PERTH. The forwarder has prepared the missing labels themselves and provides label templates. The message appears to change the handling process and requests that produce labels be applied before future shipments arrive at the consolidator. Why this trade: the trade number is explicitly named in the subject line and in the message body Read the trade's whole record, its full conversation across every channel, and the counterparty's other trades, quotes, claims and conversations. Write a note that says what this means for the trade. Do not decide anything from the one message that raised it alone.

MEANING: The label notice does not put trade 1038335 at risk on its own. It is a handling instruction for future Perth-to-KL strawberry shipments. For this shipment, the forwarder says it has already fixed the problem. The trade's more pressing problems are elsewhere (see below). WHAT HAPPENED. Vision (Angela Thompson) told us on 2 Oct, by WhatsApp at 19:22 and by email at 19:32, that JAS Perth found the strawberries for 1038335 without produce labels. Vision made the labels Malaysia needs and applied them itself. Its words were "We have prepared these ones already and will apply them, just for next time". It asks that we have labels on the fruit before it reaches JAS in future. A label template (MALAYSIA LABEL STRAWBS MK Fruits BB.xlsx) and a photo of the labels are attached to the email and held in the capture. I did not open them. Carter & Associates replied on WhatsApp "I shall request" and then "Thank you Angela". The record does not say who we will ask, or whether it is Grower Connect, the packer. No email reply is on file. WHERE THE TRADE STANDS. It is at departed: the air waybill is 232-58875202 on MH126, 1 AKE, 192 trays, and the record puts the flight on 4 Oct. The record has no arrived stage yet. The customer's agent (Haziq, ZaynCo) reported on WhatsApp on 4 Oct that the goods landed at KUL at 8:37 am. That is a counterparty statement, not a document. HOW THE LABEL ISSUE BEARS ON THIS TRADE. - The canon says "KUL needs specific labels" (James, 31 Aug), and the air rate card carries a relabelling charge. So the forwarder's account matches how we say the lane runs. The 1 Oct PO and the booking email to Vision did not mention the Malaysia labels. They asked only for a SMASHASTRAWB punnet sticker and a barcode on each punnet. That is a gap on our side, because the requirement was known but not passed to the grower. - The trade's money cost lines (forecast stack) show no relabelling charge. If Vision bills for making and applying the labels, it will arrive as a cost not forecast. I cannot say whether it will, as no Vision bill has been read. No claim has been raised on this trade. - The packing list still lacks the marks and numbers as labelled on the packages. That gap is open, and the labels Vision produced may supply it. Nobody has linked the two yet. - No customer message or claim about labels exists. MK Fruits has no other trades, claims or messages, so there is no pattern on this customer. A KL clearance problem from missing labels is not evidenced. The customer's actual complaint is something else: no pre-alert was sent, so storage charges will fall on the buyer. THINGS ON THIS TRADE THAT NEED MORE ATTENTION THAN THE LABELS. 1. The customer says no pre-alert was done and storage will be charged at KUL. The record shows the pre-alert from Vision arrived on 2 Oct at 18:00. Vision asked us to share it with the customer because it had not been in any communication with them. We sent the pre-alert set to the customer's agents only on 4 Oct at 14:05, which is after the landing. This is a customer-facing exposure and could become a claim. 2. The customer was clearing on the preliminary invoice and asked for the final. It was sent at 14:05 on 4 Oct. 3. Weights disagree. The forwarder's certified gross is 960 kg. The pack weights give 768 kg, which is also the figure the forecast freight and terminal costs were built on. The final invoice and packing list print 960 kg. The open item says the pack weight should be corrected if it is wrong, and the forecast costs have not been repriced (open item "reprice"). 4. The grower, Grower Connect, has never confirmed supply, although the PO has gone. The open item says a PO went out on an unconfirmed grower before and no fruit arrived. Fruit did reach JAS, as Vision's notice shows, but supply confirmation is still not recorded. 5. Departed is dated 3 Oct and booked is dated 4 Oct from the same evidence. The booking email says ETD 4 Oct and the stage record shows 3 Oct. This is an open contradiction. 6. Open items still lack: the MICoR page for strawberries into Malaysia (so what Malaysia requires is not known to this platform), the weight certificate reference, the ULD number, and the postal address of the customer and supplier. 7. The two open items raised from this message (one duplicate) are both owned by James McNamara with a date of 4 Oct. A second email on the same subject (message 1a0fbf549f1c1331) was also raised but is not in the conversation read here. SO FOR THE NEXT READER. Treat the label notice as an instruction to carry forward: Malaysia labels go on before the fruit reaches JAS Perth, which means putting them in the grower PO and in the booking instruction to Vision on future KUL strawberry trades. Settle who will apply them (grower or us) and whether Vision will bill for the work done on this shipment. On 1038335 itself, the open exposures are the missing pre-alert, the storage charges, the weight difference and the unconfirmed supply.

a question put to the assistant the drain, one classified item at a time

A captured message raised this on this trade: "A captured message may affect trade 1038335: A forwarder's report of a compliance issue with produce labeling and a request for process improvement on future shipments". This is a notification from the forwarder (VIF Export) reporting that the strawberries for trade 1038335 to MK FRUITS STORE PLT in Kuala Lumpur were missing produce labels on arrival at the Perth warehouse JAS PERTH. The forwarder has prepared the missing labels themselves and is requesting that such labels be applied prior to arrival at the warehouse in future shipments, with templates and examples attached. Why this trade: Trade number explicitly stated in the subject line and body of the message; the message discusses the strawberries for this trade arriving at JAS Perth and the missing label issue on this shipment Read the trade's whole record, its full conversation across every channel, and the counterparty's other trades, quotes, claims and conversations. Write a note that says what this means for the trade. Do not decide anything from the one message that raised it alone.

What it means: the forwarder's label message is mainly a process warning for future Malaysia loads. It is not a claim and not a block on this trade. Vision (Angela Thompson) says JAS Perth found the strawberries on 1038335 had no produce labels. Vision made the labels required for Malaysia itself and says it will apply them. It asks that Carter & Associates have labels applied before the fruit reaches JAS Perth next time. The same request came by WhatsApp (2 Oct, 19:22–19:30) and by email (2 Oct, 19:32). On WhatsApp, Quenton Carter said "I shall request" and then "Thank you Angela". Angela replied that they "have prepared these ones already and will apply them, just for next time". So the immediate fix is already done by Vision, and Carter & Associates has acknowledged it. Where the trade stands: it is at departed, air, Perth to Kuala Lumpur, 192 trays of strawberries on AWB 232-58875202, Malaysia Airlines MH126, terms CFR Kuala Lumpur. The labelling message is dated 2 Oct, before the 4 Oct flight. It reads as fixed before departure. Nothing in the record says the labels were a problem at Kuala Lumpur. Arrival is not yet recorded as a stage, although the customer's agent (Haziq, ZaynCo) wrote on WhatsApp that the cargo landed at Kuala Lumpur at 8.37am on 4 Oct. What is not established: - The cause. The record does not say who was supposed to label the fruit. The purchase order to Grower Connect asked for a 13-digit barcode and the SMASHASTRAWB punnet sticker on each punnet. It did not mention Malaysia-specific labels. The market notes say "KUL needs specific labels" (James, 31 Aug), and the air rate card carries a relabelling line of AUD 200 for some Malaysia routes. This looks like a gap in the instructions to the grower, but the record does not say so. - The cost. No labelling charge from Vision appears in the trade's cost lines, and the forecast cost stacks have no labelling line. If Vision bills for making and applying the labels, it will arrive as an unforecast cost. That is a possibility only; nothing in the record says Vision will charge. - The label content. The template spreadsheet ("MALAYSIA LABEL STRAWBS MK Fruits BB.xlsx") and a photo are held, but I did not read their contents. The full email body was not captured, only the first part. - Whether the labels were fitted to the goods and accepted at Kuala Lumpur. The record is silent on this. - Which party supplied the produce labels. The message does not say. Other things open on this trade that bear on it: - The Malaysia import requirements for strawberries are not held. The MICoR page has not been read (open item with Quenton Carter), so the labelling rule cannot be checked against it. The market notes say the forwarder holds compliance authority. - Grower Connect has not confirmed supply. A purchase order went out, and the open item says a grower failed to confirm and no fruit arrived on a 14 September order. Nobody has recorded the grower's confirmation. Yet Vision received and labelled fruit at JAS Perth, which suggests the fruit did arrive. - The commercial invoice and packing list () print a gross weight of 960 kg from the forwarder's air waybill. The pack weights give 768 kg. The forwarder's weight certificate reference and the date weighed are not held. - The record dates DEPARTED (3 Oct) before BOOKED (4 Oct). This is an open contradiction. The booking email says departure on 4 Oct. - The buyer's agent says no pre-alert reached them, so the buyer will pay airport storage at Kuala Lumpur. Vision's 2 Oct 18:00 pre-alert told us to share the documents with the customer, since Vision had not been in contact with them. Carter & Associates sent the documents on 4 Oct. - Haziq's WhatsApp says the buyer may clear on the preliminary invoice. Carter & Associates sent the final invoice and packing list at 14:05 on 4 Oct. The final invoice shows AUD 9,312.00. Nathan Graham is out of the office until 9 Oct. He was sent the final invoice and packing list for Vision's file and returned an automatic reply. Counterparty: MK Fruits Store Plt has only this trade on record, with no claims, no open items against it, and no messages held from the customer itself. The customer's agents are ZaynCo (Stefan Zayn and Haziq Idris). The customer has no postal address on record. No label complaint has come from the buyer. For the next reader: treat the label message as a process request to apply Malaysia labels before delivery to JAS Perth on future Malaysia loads. Check whether Vision will bill for the labelling, and whether a Malaysia-label instruction should go onto future purchase orders to the grower. Do not treat it as a defect claim on this trade unless the customer or Vision raises one later.

a question put to the assistant the drain, one classified item at a time

A captured message raised this on this trade: "A captured message may affect trade 1038335: Freight forwarder's pre-alert documentation and request to share with customer". A freight forwarder's email providing the pre-alert air waybill, certificate of origin, and RFP documents for trade 1038335, and requesting that Carter & Associates share these documents with the customer as they were not included in previous communications. Why this trade: Trade number explicitly named in subject line and message content Read the trade's whole record, its full conversation across every channel, and the counterparty's other trades, quotes, claims and conversations. Write a note that says what this means for the trade. Do not decide anything from the one message that raised it alone.

WHAT THIS MEANS The forwarder's message is not new information. It is the pre-alert that Vision (Angela Thompson) sent to exports@ on 2 Oct 18:00 AEST. It had the air waybill 232-58875202, the AANZ certificate of origin and the RFP, and asked us to pass them to the customer because Vision was not copied on our customer thread. The record shows we did not pass them on until after the goods had landed. The trade needs the effects of that delay handled. Sending the documents again would not do that. Timeline from the record: - 2 Oct 18:00: Vision's pre-alert reaches exports@. Our own record-an-outside-fact entry confirms it held the AWB at 960 kg gross and chargeable, the AANZ certificate and the RFP. - 4 Oct 11:59: Stefan Zayn (the customer's agent, ZaynCo) asks on WhatsApp for the status of the documents. - 4 Oct 12:17: Quenton Carter forwards Vision's freight documents to Stefan, and James McNamara is told to supply the invoice. Stefan passes them to Haziq at 12:25 as urgent. - 4 Oct 13:43–14:01: Haziq asks for the final invoice. He says the customer is using the preliminary invoice for now and wants the final one expedited. - 4 Oct 14:03: Haziq says the shipment reached Kuala Lumpur at 8:37am, there was no pre-alert, and the buyer will incur airport storage charges. - 4 Oct 14:05: we send the final commercial invoice and packing list to ZaynCo. We attach the AWB, the AANZ certificate and the RFP again. The email says the flight is "due … at 08:00 today", which was already past. - 4 Oct 14:12: we send a copy of the final invoice and packing list to Vision. So the customer's side got the transport documents roughly 42 hours after we held them, and only after arrival. The final invoice came after arrival too. This is the pattern the company's rules name as the air-freight destination risk: arrival with no pre-alert means storage. The Premier Fresh Mart trade 1037797 is the precedent, and it ended in a storage bill and a long-unanswered claim. No claim is recorded on this trade yet. The customer has put the storage charge on the record in writing. The terms are CFR Kuala Lumpur, with payment 100% 7 days after arrival, and nothing has been invoiced in the ledger. Whether anything is owed for storage, and by whom, is a decision for people. The record does not decide it. THINGS THE NEXT READER SHOULD NOT MISS 1. The RFP went to the customer's agents. Our 14:05 email attached "RFP 10886826 - QC 1038335.pdf" for ZaynCo. The company's rule for air trades says the RFP prints our buy value and stays internal. I did not open the attachment, so I cannot say what that RFP prints. It is a possible leak of our buy price to the customer side and should be checked. Vision's request to "share" it is not the same as the rule allowing it. The customer needed only the AWB and the certificate. 2. Weight disagreement. The forwarder's certified gross is 960 kg, and the documents print that. Pack weight times count gives 768 kg. The gross per tray on the line was corrected from 5 to 4. Our booking email to Vision had used 5.0 kg a tray, about 960 kg. The forecast freight cost lines are still struck on 768 kg and the "reprice" item is open. The weight certificate reference and the weighing date are not held, so the final documents say so and could be reissued once they are known. 3. Stage record. The trade stands at "departed". There is no arrival evidence on the record, although the customer's agent says it arrived at 8:37am on 4 Oct. His message is not a transport document. Departure is dated 3 Oct 23:00 AEST, but the booking confirmation says departure was 4 Oct at 02:10. The system has flagged "departed dated before booked", which is a contradiction. Vision's booking email of 1 Oct is the evidence for both, and it also dates the booking at 4 Oct. Arrival and the 7-day payment clock therefore have no firm date yet. 4. Labels. Vision reports that JAS Perth found the strawberries without produce labels for Malaysia. Vision made the labels itself, and wants labels applied before arrival at JAS in future. Angela Thompson said on WhatsApp "we have prepared these ones already", so no action is owed on this load. Malaysia label rules also appear against other ZaynCo customers. 5. Other open gaps on this trade: Grower Connect has never confirmed supply (a purchase order went out anyway, and a 14 Sep order of the same kind produced no fruit); the Malaysia import requirements for strawberries are not read (MICoR); the consignee has no postal address on the record; the trade folder name is just the number; a hand-issued invoice entry from Quenton is still waiting on "which file or message says so?". Vision's Nathan Graham is out until 9 Oct. Vision asks that urgent queries go to bneexport@vision.com.au. CUSTOMER BACKGROUND MK Fruits Store Plt is a customer with this one trade only. It has no claims, nothing open against it, no recorded messages from the customer itself, and no postal address. All contact comes through ZaynCo (Stefan, Haziq), the agents. Other Malaysian customers use the same agents, and there we invoice the customer and not ZaynCo. Nothing on the record shows how the storage position or any request for relief will be put to us. If a storage claim or a request for a credit arrives, it will arrive against a record that shows the pre-alert sat with us for about 42 hours. Whoever handles that should know it from this note.

a question put to the assistant the drain, one classified item at a time

A captured message raised this on this trade: "A captured message may affect trade 1038335: Pre-alert shipping documents from the freight forwarder". A freight forwarder (VIF Export, Angela Thompson) providing pre-alert shipping documents for trade 1038335 - MK Fruits Store Plt strawberries to Kuala Lumpur (air waybill 232-58875202, 192 trays). The forwarder is sending certificate of origin, air waybill, and RFP, and requesting that Carter & Associates share these documents with the customer. Why this trade: Trade number in subject line; shipment details match (MK Fruits Store Plt, strawberries to KUL ex Perth) Read the trade's whole record, its full conversation across every channel, and the counterparty's other trades, quotes, claims and conversations. Write a note that says what this means for the trade. Do not decide anything from the one message that raised it alone.

WHAT IT MEANS: The forwarder's pre-alert (Vision, Angela Thompson, 2 Oct 2026 18:00 AEST) was correct and complete, but it reached the customer's side about two days late. The cost may be airport storage in Kuala Lumpur, and the record shows a live exposure on that. What the pre-alert said. It carried the air waybill 232-58875202 (MH126, Perth to Kuala Lumpur, 4 Oct), the AANZ certificate of origin and the RFP. Angela wrote that Vision had not been included in any communication with the customer, so Carter & Associates should share the pre-alert with them. It went to exports@ only. What happened next, from the conversation and acts: - Nothing in the record shows the pre-alert going to the customer's agents (ZaynCo: Stefan Zayn and Haziq Idris) on 2 or 3 Oct. - On Sun 4 Oct at 11:59 Stefan asked on WhatsApp for the status of the docs. - At 12:17 Quenton forwarded Vision's 2 Oct email to Stefan, and at 12:25 Stefan passed it to Haziq as urgent. He also asked James for the commercial invoice. - At 14:03 Haziq reported on WhatsApp that the shipment arrived in Kuala Lumpur at 8.37am. He wrote that "no pre-alert was done" and the buyer will incur airport storage charges. - At 14:00 and 14:01 Haziq said they were using the preliminary invoice and hoped the buyer could clear on it. He asked us to expedite the final one. - At 14:05 James sent the final commercial invoice and packing list () to Stefan and Haziq. It was AUD 9,312.00 for 192 trays. The air waybill, certificate of origin and RFP were attached again. - At 14:12 the final pack was also sent to Vision. - Haziq then forwarded the final invoice and packing list on to the buyer and the buyer's broker (donfreight). - So the forwarder's request is now met in substance. The remaining issue is the delay and who bears its cost. Stage and trade position. The trade is at DEPARTED, air, CFR Kuala Lumpur, payment 100% 7 days after arrival. The record has no arrival evidence yet. The only evidence of arrival is Haziq's WhatsApp (8:37am), so the arrived stage is not recorded. Invoiced, paid in, paid out and reconciled are not reached. The trade money read shows no ledger invoice, receipts, payments or claims. No claim is open and no storage charge has been raised in writing. Haziq's WhatsApp is the only mention of storage. Points a reader should not miss: 1. Storage charges are a likely dispute. Haziq blames the missing pre-alert. The customer's agent pays that cost under CFR, but the record does not say who is at fault for the late share. The company's own canon (Premier Fresh Mart 1037797) treats a pre-alert to the consignee or broker before arrival as mandatory, and treats its absence as a failure. The delay here is on our side: Vision's pre-alert sat with exports@ from 2 Oct 18:00 until 4 Oct 12:17. 2. Weight discrepancy. The forwarder's certified gross is 960 kg, printed on the final documents. The pack weights give 768.00 kg (open items). The forecast freight and terminal costs were struck on 768 kg and have not been repriced. An open item says the cost stack was struck on a figure since corrected (gross per unit kg moved from 5 to 4). The AWB figure matches the 5 kg-a-tray planning figure in our booking email. The final documents are marked fit to leave, but the forwarder's weight certificate reference and the weighed date are not held. The packing list also lacks the ULD number and the marks and numbers. 3. Labels. Vision reported that JAS Perth found the strawberries missing Malaysia produce labels. Vision made the labels itself and asked that labels be applied before arrival in future. No charge for this is recorded yet. The customer canon notes a relabelling cost of AUD 200–250 on the air card for Malaysia, but that is not tied to this trade. 4. Cost lines are forecast only. Vision's weight-based charges rest on 768 kg. The AANZ certificate of origin was quoted by Vision as an extra $50 on the all-in per-kg rate (WhatsApp, 2 Oct). 5. Open gaps on the trade: - Supply from Grower Connect is still not confirmed. A prior purchase order on 14 Sep went to this grower and no fruit arrived. - No grower name was recorded for the 1 Oct warehouse email. - The record holds no MICoR requirements for strawberries into Malaysia, so what Malaysia requires is not known to this platform. - The customer has no postal address on the record. This was flagged on and is not shown as a gap on the final documents. - A hand-issued commercial invoice act of Quenton's (1 Oct) is still waiting on an answer ("Which file or message says so?"). - The trade folder is named by number alone. 6. Customer relationship. MK Fruits Store Plt has this one trade only: no other trades, no claims, no messages from them, and no addresses on record. Everything runs through ZaynCo. The canon notes that for Boon Kee and Soon Huat, other Malaysian customers, documents go only through ZaynCo and we invoice the customer, not ZaynCo. For MK Fruits the record does not say who we invoice. The canon has no entry for MK Fruits. The two classified items 1a0fba1437abb49b and 1a0fba143b4be07f are the same pre-alert, raised twice. The labels notice (1a0fbf549c08e052) is a separate email.

a press James McNamara

link this message to a trade

and 7 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press James McNamara

link this message to a trade

and 7 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press James McNamara

link this message to a trade

and 7 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press James McNamara

link this message to a trade

and 7 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press James McNamara

link this message to a trade

and 7 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a question put to the assistant the drain, one classified item at a time

A captured message raised this on this trade: "A captured message may affect trade 1038335: freight documentation from the forwarder". A pre-alert notice from the freight forwarder VIF Export providing shipping documents (AWB, certificate of origin, and ready-for-pickup confirmation) for trade 1038335 (MK FRUITS STORE PLT, 192 trays of strawberries, Perth to Kuala Lumpur), and requesting that Carter & Associates share the pre-alert with their customer. Why this trade: trade number appears in the email subject line and matches the freight booking for MK Fruits Store Plt to Kuala Lumpur Read the trade's whole record, its full conversation across every channel, and the counterparty's other trades, quotes, claims and conversations. Write a note that says what this means for the trade. Do not decide anything from the one message that raised it alone.

MEANING: The 2 Oct 18:00 VIF pre-alert (AWB 232-58875202, AANZ certificate of origin, RFP, sent by Angela Thompson) asked us to share it with the customer. That request is overtaken, but late, and it has a cost. The pre-alert sat with us from Friday 2 Oct and was first passed on only on Sunday 4 Oct. Quenton forwarded it to Stefan Zayn (the customer's agent) at 12:17 AEDT, after Stefan asked at 11:59 for the status of the docs. James McNamara then sent the full set at 14:05 AEDT: final invoice, packing list, AWB, AANZ and RFP, to Stefan and Haziq of ZaynCo. Nothing further is owed to VIF on the request itself. The record shows no earlier send to the customer or its agents. Haziq's WhatsApp at 14:03 says the goods reached Kuala Lumpur at 8:37 that morning with no pre-alert done, so the buyer will incur airport storage charges. Haziq also asked for the final invoice, said they were using the preliminary invoice, and said they would see whether the buyer can clear on it. This is a likely claim or dispute about storage charges. No claim is recorded yet and no amount is stated. MK Fruits has no claims and no other trades. WHERE THE TRADE STANDS: Departed (AWB, MH126, PER-KUL, 192 trays, 1 AKE). Arrival is not yet recorded on the platform even though the customer says the goods landed at 8:37 on 4 Oct. The customer's word is not yet filed as arrival evidence. Nothing is invoiced or paid. The record shows no invoice, receipt or payment, and payment terms are 100% 7 days after arrival. The final invoice (AUD 9,312.00) went out on 4 Oct 14:05, so any delay to the customer's clearance bears on that. THINGS THAT DISAGREE OR ARE UNFINISHED: - Weight: VIF's certified gross is 960 kg. The pack weights give 768 kg. The documents print 960 kg. The forwarder's freight cost lines were struck on 768 kg and have not been repriced. The "reprice" item is still open. - The final invoice and packing list were issued without the weight certificate reference, weighing date, ULD number, marks and numbers, and weighing hub. The packing list is missing the most. These could hold up clearance. - Stage dates: the platform shows DEPARTED on 3 Oct before BOOKED on 4 Oct. The booking confirmation and AWB came from the same 1 Oct message. The flight is recorded as departing 4 Oct. The booking message gave ETD 0210/04-10. Quenton's earlier instruction mentioned Saturday 3 Oct. Departure date needs checking. - On 2 Oct VIF said the strawberries were missing produce labels and VIF produced them. VIF asked that labels be applied before arrival at JAS in future. This is a compliance note, not a blocker. - AANZ certificate: the freight rate of $1.80/kg all-in excludes $50 for the AANZFTA COO (Nathan, 2 Oct). Liam referred to a separate chat for the actual all-in. The cost is not yet in the trade cost lines. - Grower Connect has still not confirmed supply in writing. The open item cites a 14 Sep case where no fruit arrived. The goods did fly, so the open item appears stale, but nobody has closed it. - MY import requirements for strawberries (MICoR) are not held on the record. - The customer's postal address is not on the record. The first invoice version carried that gap; has none. - Nathan Graham at VIF is out until Fri 9 Oct. Urgent queries go to bneexport@vision.com.au. The copy of the final documents sent to VIF was answered by an auto-reply only. NEEDED NEXT: (1) Confirm whether the customer cleared on the preliminary or final invoice and whether the storage charge is being claimed. (2) Get arrival evidence for stage 6. (3) Review the canon rules on who bears storage when pre-alert was late (CFR). (4) Reprice freight on certified weight and add the COO cost. (5) Clear the weight certificate reference and other gaps.

a press James McNamara

link this message to a trade

and 7 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press James McNamara

link this message to a trade

and 7 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press James McNamara

link this message to a trade

and 7 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press James McNamara

link this message to a trade

and 7 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press James McNamara

link this message to a trade

and 7 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press James McNamara

link this message to a trade

and 7 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press James McNamara

link this message to a trade

and 7 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press James McNamara

link this message to a trade

and 7 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press James McNamara

link this message to a trade

and 7 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press James McNamara

link this message to a trade

and 7 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press James McNamara

link this message to a trade

and 7 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press James McNamara

send an email

and 17 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press James McNamara

send an email

and 20 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press James McNamara

issue a document

• raised The commercial invoice was issued without: gross weight: 960.00 kg certified by the forwarder is printed; the pack weights give 768.00 kg; the forwarder's weight certificate reference; the date the goods were weighed at dispatch. It is final and may be sent; record these when held and issue again., for James McNamara
• raised The packing list was issued without: gross weight: 960.00 kg certified by the forwarder is printed; the pack weights give 768.00 kg; the ULD or container number; the marks and numbers as labelled on the packages; the forwarder's weight certificate reference; the date and time weighed; the freight hub the consignment was weighed at. It is final and may be sent; record these when held and issue again., for James McNamara

and 64 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a stage move who is not recorded · document

booked

Vision's own message: "RE: 1038335 - MK FRUITS STORE PLT - KUL - 192 TRAY STRAWBERRIES - EX PERTH", 1 Oct 2026 14:32 AEST, read by the desk.

a press James McNamara

record the booking confirmation

and 22 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press James McNamara

issue a document

• raised The commercial invoice has a hole in it and must not reach a counterparty. → The commercial invoice has a hole in it and must not reach a counterparty: weight certificate., for Quenton Carter → James McNamara
• raised The packing list has a hole in it and must not reach a counterparty. → The packing list has a hole in it and must not reach a counterparty: equipment, container number, marks and numbers, weight certificate., for Quenton Carter → James McNamara

and 50 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press James McNamara

record the packed quantities

and 12 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press James McNamara

record certified weights

and 13 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press James McNamara

record the booking confirmation

• stage reached booked

and 27 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press James McNamara

record an outside fact

and 12 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a shipment update the journey

Arrived

the customer told by their own word (Haziqidris)

a stage move who is not recorded · document

departed

Vision's own message: "RE: 1038335 - MK FRUITS STORE PLT - KUL - 192 TRAY STRAWBERRIES - EX PERTH", 1 Oct 2026 14:32 AEST, read by the desk.

a stage move who is not recorded · document

departed

Vision's own message: "RE: 1038335 - MK FRUITS STORE PLT - KUL - 192 TRAY STRAWBERRIES - EX PERTH", 1 Oct 2026 14:32 AEST, read by the desk.

a stage move who is not recorded · document

departed

Vision's own message: "RE: 1038335 - MK FRUITS STORE PLT - KUL - 192 TRAY STRAWBERRIES - EX PERTH", 1 Oct 2026 14:32 AEST, read by the desk.

a stage move who is not recorded · document

departed

Vision's own message: "RE: 1038335 - MK FRUITS STORE PLT - KUL - 192 TRAY STRAWBERRIES - EX PERTH", 1 Oct 2026 14:32 AEST, read by the desk.

a stage move who is not recorded · document

departed

Vision's own message: "RE: 1038335 - MK FRUITS STORE PLT - KUL - 192 TRAY STRAWBERRIES - EX PERTH", 1 Oct 2026 14:32 AEST, read by the desk.

a stage move who is not recorded · document

departed

Vision's own message: "RE: 1038335 - MK FRUITS STORE PLT - KUL - 192 TRAY STRAWBERRIES - EX PERTH", 1 Oct 2026 14:32 AEST, read by the desk.

a question VIF Export · email

VIF Export asked and has had no answer — the trade (1038335)

On Fri 2 Oct in quenton@carterandassoc.com.au: "Hi, Please find Pre-alert AWB, COO and RFP at COMP attached for this shipment. I can't see that we have been included in any communications with your customer,". Nothing has left from us in that thread since. It names trade 1038335.

Answered 4 Oct 2026 15:05 AEDT: Closed by the operator: 4 Oct 2026: pre-alert (AWB, AANZ certificate of origin, RFP) reached ZaynCo, the customer's agents, via Quenton at 12:17 and again with the final CI/PL from exports@ at 14:05. Vision was copied on the final documents at 14:12..

a shipment update the journey

Received by the forwarder

the customer told by our email from exports@carterandassoc.com.au, in the later update

a press James McNamara

record an outside fact

and 23 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press James McNamara

record the transport document

• stage reached departed

and 15 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press James McNamara

record the transport document

• stage reached departed

and 15 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press James McNamara

record the transport document

• stage reached departed

and 16 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a question James McNamara · email

Name the grower for the order (1038335)

From exports@carterandassoc.com.au, 1 Oct 2026 09:14 AEST: "1038335". None of the recipients is a known grower address.

Still open. Nothing has come back on this.

a press James McNamara

record the transport document

• stage reached departed

and 15 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press James McNamara

record the transport document

• stage reached departed

and 15 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press James McNamara

record the transport document

• stage reached departed

and 25 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a shipment update the journey

Booked

the customer told by our email from exports@carterandassoc.com.au

a press James McNamara

send an email

and 17 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press James McNamara

send an email

and 17 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press James McNamara

send an email

and 17 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press Quenton Carter

record a hand-issued document

waiting on one thing: Which file or message says so?

needs

a stage move who is not recorded · counterparty word

trade opened

Our own message: "1038335", sent 1 Oct 2026 08:54 AEST, read by the desk.

a press James McNamara

record a purchase order that went out

• stage reached trade opened
• raised Grower Connect has not confirmed supply of Strawberries. → GROWER CONNECT has not confirmed supply of Strawberries, and a purchase order has gone., for Quenton Carter → James McNamara

and 29 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press James McNamara

send an email

and 17 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press Quenton Carter

correct a fact

and 8 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press Quenton Carter

issue a document

• raised The commercial invoice has a hole in it and must not reach a counterparty., for Quenton Carter
• raised The packing list has a hole in it and must not reach a counterparty., for Quenton Carter

and 68 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press Quenton Carter

issue a document

and 21 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press Quenton Carter

correct a fact

• raised A cost stack was struck on a figure that has since been corrected., for Quenton Carter

and 16 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press Quenton Carter

issue a document

and 24 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press Quenton Carter

issue a document

• raised The purchase order has a hole in it and must not reach a counterparty., for Quenton Carter

and 35 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press Quenton Carter

confirm supply

• raised Grower Connect has not confirmed supply of Strawberries., for Quenton Carter

and 28 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a press Quenton Carter

set the incoterm and the payment term

• incoterm CFR → CFR

and 7 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a stage move who is not recorded · our word

trade opened

Quenton Carter pressed "Mint the trade number" on the script at 1 Oct 2026 08:24 AEST.

a press Quenton Carter

mint the trade number

• trade number 1038335
• outcome minted: 1038335
• stage reached trade opened
• raised What MY requires for Strawberries is not held on this record., for Quenton Carter
• raised The trade folder for 1038335 is named with the number alone., for Quenton Carter

and 134 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.

a stage move who is not recorded · our word

order

Quenton Carter pressed "Take an order" on the script at 1 Oct 2026 08:23 AEST.

a press Quenton Carter

take_an_order_from_a_quote

• customer MK FRUITS STORE PLT, mode AIR, origin PER, destination KUL, incoterm CFR, the trade live, held not held
• product Strawberries, quantity 192 trays a commercial figure, sell price AUD 48.50 per tray a commercial figure, buy price AUD 33.00 per tray a commercial figure
• stage reached order
• raised This trade has no trade number yet., for Quenton Carter

and 58 other columns the press wrote, which are the record's own keys and times rather than anything about the trade.