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On Approve: 54 decisions, 26 drafts to approve, 28 outreach drafts

18 of 213 answered Open all
1.Al Bakrawe General Trading, Dubai: 8,260 White Flesh Peaches 63mm Class and other goods, invoiced 18 Mar 2026 (1038095)AUD 162,864 owed to us

We recommend: Match the 7 Oct remittance to invoice 1038095A+B in Xero before replying: James has repeatedly ordered the reconciliation struck.

TodayDecides: James
  • 8 Oct: James ruled: strike the reconciliation, repeated five times since 5 Oct. (decision page)
  • 18 Mar: Invoice 1038095A+B to Al Bakrawe General Trading, AUD 174,553 SALE; AUD 162,864 unpaid, due 30 Apr. (Xero)
  • 7 Oct 20:53: Irfan Haider sent a remittance copy and payment details for the account. (Gmail, james@)
  • 8 Oct 13:29: Atul confirmed to Irfan Haider that the payment has been received. (Gmail, james@)
  • 8 Oct 15:40: Irfan Haider: "This is well noted. Thank you for the confirmation." (Gmail, james@)
Background
  • Match the 7 Oct remittance to invoice 1038095A+B in Xero before replying: James has repeatedly ordered the reconciliation struck.
  • Draft: Read the email before it goes ↗
  • Trade: 1038095 open the trade
  • Not known: why Xero still shows AUD 0 paid and AUD 162,864 unpaid despite the confirmed receipt.
  • Sources disagree: Xero holds AUD 162,864 unpaid on 1038095A+B; the account assessment shows AUD 101,381 owed after AUD 97,609.50 unallocated cash across all invoices.
  • DocumentPartySideIssuedTotalUnpaid
    Invoice 1038095A+BAl Bakrawe General TradingSALE18 MarAUD 174,553AUD 162,864
    Bill 1038095Gongshi Agriculture GroupBUY18 MarAUD 10,368AUD 0
    Credit note 1038095Gongshi Agriculture Groupcredit1 AprAUD 38.40AUD 0
    Credit note CN-1038320Al Bakrawe General Tradingcredit28 AugAUD 11,689AUD 0
    (Xero)
  • 8 Oct 15:40, Irfan Haider wrote, “Re: Re: Al Bakrawe account — payment of the undisputed balance” (Gmail, james@) open the thread ↗
  • 8 Oct 13:29, Carter & Associates Finance wrote, “Re: Re: Al Bakrawe account — payment of the undisputed balance” (Gmail, james@) open the thread ↗
  • 7 Oct 20:53, Irfan Haider wrote, “Re: Re: Al Bakrawe account — payment of the undisputed balance” (Gmail, james@) open the thread ↗
  • 1 Oct 14:30, Carter & Associates Finance wrote, “Re: Re: Al Bakrawe account — payment of the undisputed balance” (Gmail, james@) open the thread ↗
  • 29 Sep 12:37, Carter & Associates Finance wrote, “Re: Re: Al Bakrawe account — payment of the undisputed balance” (Gmail, james@) open the thread ↗
  • 28 Sep 22:08, Irfan Haider wrote, “Re: Re: Al Bakrawe account — payment of the undisputed balance” (Gmail, james@) open the thread ↗
2.Al Bakrawe General Trading: mixed peaches, grapes and watermelons, invoiced 18 Mar (1038095)AUD 101,381 owed to us

We recommend: Release the hold, apply AUD 97,609.50 unapplied cash and credit oldest-undisputed-first, then chase what remains: the dispute is unspecified and 1038095 is delivered.

Mon 12 OctDecides: James
  • 18 Nov 2025: Invoice 1037889 issued, AUD 25,344 total SALE; AUD 22,464 still unpaid. (Xero)
  • 23 Feb: Invoice 1038045 issued, AUD 33,712.50 total SALE; AUD 292.50 unpaid, credit note CN-1038333 AUD 1,155 unapplied. (Xero)
  • 18 Mar: Invoice 1038095A+B issued, AUD 174,553 total SALE; AUD 162,864 unpaid, held from chase on an open dispute item. (Xero; desk record)
  • 19 Jun: Of the 18 Jun AUD 200,000 receipt, AUD 96,454.50 remains unapplied to any invoice, per Obsidian's reconciliation. (Gmail, james@)
  • 8 Oct 15:40: Irfan Haider: "This is well noted. Thank you for the confirmation." (Gmail, james@)
Background
  • Release the hold, apply AUD 97,609.50 unapplied cash and credit oldest-undisputed-first, then chase what remains: the dispute is unspecified and 1038095 is delivered.
  • Trade: 1038095 open the trade
  • InvoiceUnpaid AUD
    103788922,464
    1038045292.50
    1038095A+B162,864
    103815813,370
  • Not known: why 1038095A+B is marked disputed; no dispute detail is in the record.
  • DocumentPartySideIssuedTotalUnpaid
    Invoice 1038095A+BAl Bakrawe General TradingSALE18 MarAUD 174,553AUD 162,864
    Bill 1038095Gongshi Agriculture GroupBUY18 MarAUD 10,368AUD 0
    Credit note 1038095Gongshi Agriculture Groupcredit1 AprAUD 38.40AUD 0
    Credit note CN-1038320Al Bakrawe General Tradingcredit28 AugAUD 11,689AUD 0
    (Xero)
  • 8 Oct 15:40, Irfan Haider wrote, “Re: Re: Al Bakrawe account — payment of the undisputed balance” (Gmail, james@) open the thread ↗
  • 8 Oct 13:29, Carter & Associates Finance wrote, “Re: Re: Al Bakrawe account — payment of the undisputed balance” (Gmail, james@) open the thread ↗
  • 7 Oct 20:53, Irfan Haider wrote, “Re: Re: Al Bakrawe account — payment of the undisputed balance” (Gmail, james@) open the thread ↗
  • 1 Oct 14:30, Carter & Associates Finance wrote, “Re: Re: Al Bakrawe account — payment of the undisputed balance” (Gmail, james@) open the thread ↗
  • 29 Sep 12:37, Carter & Associates Finance wrote, “Re: Re: Al Bakrawe account — payment of the undisputed balance” (Gmail, james@) open the thread ↗
  • 28 Sep 22:08, Irfan Haider wrote, “Re: Re: Al Bakrawe account — payment of the undisputed balance” (Gmail, james@) open the thread ↗
3.Eastern Green Marketing, 1,840 Murcott to SIN, sailed 10 Sep 2026 (1038318)AUD 76,898 owed to us

We recommend: Chase only the AUD 38,449 due on documents now: under James's ruling the balance isn't due till 10 Oct, after arrival 26 Sep.

Mon 12 OctDecides: James
  • James, 1 Oct 17:34: 50% on documents, 50% 14 days after arrival. why are you asking about prepayment? of course we order from the supplier before we get paid from the customer! (on “Eastern Green's payment terms: what is the balance, and when?”) (decision page)
  • 8 Sep: Invoice 1038318 issued to Eastern Green Marketing, AUD 76,898 SALE, due 29 Sep. (Xero)
  • 6 Oct: Vision (Mandy Collins): Murcotts arrived Singapore 26 Sep, consignee collected container 28 Sep, no document hold. (Gmail, exports@)
  • 9 Oct: Xero shows invoice 1038318 unpaid AUD 76,898 in full, 10 days overdue. (Xero)
Background
  • Chase only the AUD 38,449 due on documents now: under James's ruling the balance isn't due till 10 Oct, after arrival 26 Sep.
  • Draft: Read the email before it goes ↗
  • Trade: 1038318 open the trade
  • Not known: any remittance date or reason for non-payment from Eastern Green.
  • Under the ruling, only the AUD 38,449 due on documents is overdue; the rest isn't due until 10 Oct.
  • DocumentPartySideIssuedTotalUnpaid
    Bill 000101631455 / 1038318Favco QLDBUY5 SepAUD 50,760AUD 25,380
    Invoice 1038318Eastern Green MarketingSALE8 SepAUD 76,898AUD 76,898
    Bill 00242279 / 1038318Vision InternationalFREIGHT11 SepAUD 7,995.39AUD 7,995.39
    (Xero)
  • 8 Oct 14:46, we wrote (WhatsApp a WhatsApp chat) open the message
  • 8 Oct 14:30, CountHQ wrote (WhatsApp C&A/OA) open the message
  • 6 Oct 19:10, we wrote (WhatsApp C&A/OA) open the message
  • 1 Oct 21:14, CountHQ wrote (WhatsApp C&A/OA) open the message
  • 30 Sep 15:49, CountHQ wrote (WhatsApp C&A/OA) open the message
  • 30 Sep 15:26, CountHQ wrote (WhatsApp C&A/OA) open the message
4.Chislett Farms: 2,240 cartons Afourer mandarin, PO raised 4 Oct (1038329)AUD 32,860.80 BUY

We recommend: Call Jaco at Chislett Farms today: confirm invoice 17891 matches PO 1038329 and that the fruit is held, as cancellation is unconfirmed.

TodayDecides: Quenton
  • James, 2 Oct 11:03: Send now without the address; add it later. We do not need confirmation of a postal address to slow a trade. That is ridiculous. Google the address if you cannot find it, or search the ABN register. This is a false rule impacting commerce. (on “Chislett: corrected purchase orders for the two Afourer containers, Boon Kee and Al Bakrawe (1038328, 1038329)”) (decision page)
  • James, 1 Oct 11:47: Go with both, written order and deposit first. It is 2240 not 2420 cartons. This needs fixing. (on “Two Afourer containers with purchase orders but no customer order: Boon Kee and Al Bakrawe”) (decision page)
  • 3 Oct: Jaco: "$13.50 is shed door... add $1.17 per carton for transport." Last word from him since. (Gmail, james@)
  • 6 Oct: Vision confirmed booking S00205333, ETD MEL 14 Oct, as a live booking. (Gmail, exports@)
  • 7 Oct 10:42: We told Vision the Al Bakrawe order is cancelled and texted Jaco "to hold for now". (WhatsApp C&A / Vision new group!)
Background
  • Call Jaco at Chislett Farms today: confirm invoice 17891 matches PO 1038329 and that the fruit is held, as cancellation is unconfirmed.
  • Trade: 1038329 open the trade
  • 7 Oct 14:44: Finance asked internally if invoice 17891 (AUD 20,800) matches PO 1038329; no confirmation from Chislett yet. (Gmail, exports@)
  • Vision's 6 Oct live booking confirmation conflicts with our 7 Oct message that the order is cancelled.
  • Not known: whether Chislett Farms received our hold instruction or confirmed invoice 17891 against PO 1038329.
  • 7 Oct 14:44, Carter & Associates Finance wrote, “Re: Supplier invoices not in Xero, please enter: invoice 0064673, Chislett…” (Gmail, exports@) open the thread ↗
  • 7 Oct 10:42, we wrote (WhatsApp C&A / Vision new group!) open the message
  • 7 Oct 10:34, Mandy Collins wrote (WhatsApp C&A / Vision new group!) open the message
  • 7 Oct 01:41, we wrote, “Supplier invoices not in Xero, please enter: invoice 0064673, Chislett Farms…” (Gmail, exports@) open the thread ↗
  • 6 Oct 17:55, VIF Export wrote, “RE: 1038329 - Al Bakrawe - Jebel Ali - 2240 ctns Afourer Mandarins - EX…” (Gmail, exports@) open the thread ↗
  • 6 Oct 15:38, VIF Export wrote, “1038329 - Al Bakrawe - Jebel Ali - 2240 ctns Afourer Mandarins - EX Melbourne -…” (Gmail, exports@) open the thread ↗
5.Eastern Wealth Trading Hong Kong, 2,891 Hass avocados to HKG, flew 8 Aug: which invoice names AWB 618-55465432 (1038303)AUD 18,260 owed to us

We recommend: Confirm invoice 1038303 covers AWB 618-55465432: it matches the 7 Aug issue and the 8 Aug flight; ask Vision only to fix the duplicate number it put on 1038309.

TodayDecides: James
  • James, 2 Oct 12:20: None of the above: see my note. Reconcile the trade. You have not given enough information. (on “Freco, Hong Kong: how we sell to them from now”) (decision page)
  • 7 Aug: Our 9 Sep message to Vision: waybill 618-55465432 issued for Eastern Wealth, 480 trays size 16 plus 480 trays size 23. (Gmail, exports@)
  • 9 Aug: Invoice 1038303 to Eastern Wealth, AUD 54,929 SALE, flew SQ266 8 Aug; AUD 36,669 paid, AUD 18,260 unpaid. (Xero)
  • 12 Aug: Waybill 618-55465432 re-issued with Freco as consignee for 768 trays; Freco's invoice 1038309, AUD 11,980.80, flew SQ246 same day, paid. (Gmail, exports@; Xero)
  • 9 Oct 02:24: Draft already waiting: ask Eastern Wealth for a payment date on 1038303, to info@easternwealthhk.com. (desk record)
Background
  • Confirm invoice 1038303 covers AWB 618-55465432: it matches the 7 Aug issue and the 8 Aug flight; ask Vision only to fix the duplicate number it put on 1038309.
  • Trade: 1038303 open the trade
  • Not known: whether Vision cancelled the original Eastern Wealth waybill before re-issuing the number to Freco.
  • Not known: Vision's answer to our 17 Sep question on what flew under 618-55465362 and 618-55465432.
  • DocumentPartySideIssuedTotalUnpaid
    Invoice 1038303Eastern Wealth Trading Hong KongSALE9 AugAUD 54,929AUD 18,260
    Bill 00241793 / 1038303Vision InternationalFREIGHT26 AugAUD 14,970.76AUD 14,970.76
    (Xero)
  • 22 Sep 15:18, carterandassoc@obsidianadvisory.com.au wrote, “AP/AR Report 22/09/2026” (Gmail, james@) open the thread ↗
  • 21 Sep 16:15, carterandassoc@obsidianadvisory.com.au wrote, “AP/AR Report 21/09/2026” (Gmail, james@) open the thread ↗
  • 18 Sep 18:08, carterandassoc@obsidianadvisory.com.au wrote, “AP/AR Report 18/09/2026” (Gmail, james@) open the thread ↗
  • 10 Sep 16:14, carterandassoc@obsidianadvisory.com.au wrote, “AP/AR Report 10/09/2026” (Gmail, james@) open the thread ↗
  • 9 Sep 21:08, carterandassoc@obsidianadvisory.com.au wrote, “Open accounts - book corrections after today's reconciliation” (Gmail, james@) open the thread ↗
  • 9 Sep 17:57, we wrote, “Open accounts - book corrections after today's reconciliation” (Gmail, james@) open the thread ↗
6.Sky Fresh-Fruits Import & Exp, Singapore: grapes, stonefruit and rockmelons, invoiced 17 Mar (1038091)AUD 38,686.40 owed to us

We recommend: Send Sky Fresh the day-192 reminder on invoice 1038091: Brandon confirmed it is due on 3 Oct but no payment has followed.

Mon 12 OctDecides: James
  • James, 2 Oct 11:01: Take the AUD 58,400.40 they accept now; keep chasing the AUD 14,028. (on “Sky Fresh, Singapore: AUD 14,028 still owed on the October 2025 mandarins (1037812)”) (decision page)
  • 17 Mar: Invoice 1038091 issued AUD 43,832 SALE; after the AUD 5,145.60 credit note, AUD 38,686.40 unpaid, due 31 Mar. (Xero)
  • 25 May 20:57: Brandon (Sky Fresh): "Payment advise as attached below"; no invoice named, no funds received since. (Gmail, james@)
  • 3 Oct 21:10: We wrote asking Brandon to pay 1038091 (AUD 38,686.40) and 1038157 (AUD 19,714) now, each on its own. (Gmail, james@)
  • 9 Oct 05:15: A separate draft asks Brandon for a payment date on invoice 1038157; it is not yet sent. (desk record)
Background
  • Send Sky Fresh the day-192 reminder on invoice 1038091: Brandon confirmed it is due on 3 Oct but no payment has followed.
  • Draft: Read the email before it goes ↗
  • Trade: 1038091 open the trade
  • Not known: why Brandon has not paid despite confirming on 3 Oct that both invoices are due.
  • Credit note CN1038091 (AUD 5,145.60) is applied, but its approval reason is still unrecorded; Quenton has been asked to confirm.
  • DocumentPartySideIssuedTotalUnpaid
    Bill 2368787R W PascoeBUY9 MarAUD 9,984AUD 0
    Bill 1038091/1619Gongshi Agriculture GroupBUY14 MarAUD 10,786AUD 0
    Bill 2369819R W PascoeBUY16 MarAUD 9,984AUD 0
    Invoice 1038091Sky Fresh-Fruits Import & ExpSALE17 MarAUD 43,832AUD 38,686.40
    Bill PM732076Rombola Family FarmsBUY17 MarAUD 1,448.30AUD 0
    Bill 0001-00009180Sharp FruitBUY17 MarAUD 4,000AUD 0
    Bill 00236152Vision InternationalFREIGHT25 MarAUD 118,357.25AUD 0
    Credit note 1038091/1619Gongshi Agriculture Groupcredit1 AprAUD 41.60AUD 0
    Credit note CN1038091Sky Fresh-Fruits Import & Expcredit7 JulAUD 5,145.60AUD 0
    (Xero)
  • 3 Oct 21:10, we wrote, “Sky Fresh: please pay invoices 1038091 and 1038157 now; the October 2025…” (Gmail, james@) open the thread ↗
  • 16 Sep 20:36, we wrote, “Open accounts - book corrections after today's reconciliation” (Gmail, james@) open the thread ↗
  • 16 Sep 18:26, carterandassoc@obsidianadvisory.com.au wrote, “Open accounts - book corrections after today's reconciliation” (Gmail, james@) open the thread ↗
  • 6 Jul 17:58, carterandassoc@obsidianadvisory.com.au wrote, “Statement from Carter & Associates for SKY FRESH-FRUITS IMPORT & EXP.” (Gmail, james@) open the thread ↗
  • 6 Jul 17:58, Carter & Associates Finance wrote, “Re: Statement from Carter & Associates for SKY FRESH-FRUITS IMPORT & EXP.” (Gmail, quenton@) open the thread ↗
  • 6 Jul 17:36, carterandassoc@obsidianadvisory.com.au wrote, “Statement from Carter & Associates for SKY FRESH-FRUITS IMPORT & EXP.” (Gmail, james@) open the thread ↗
7.Eastern Green Marketing, Singapore: 1,898 cartons Murcott, sailed 2 Sep (1038315)AUD 28,769.62 SALE

We recommend: Send Eastern Green the reminder for AUD 28,769.62 on invoice 1038315: fruit landed 17 Sep and no dispute or reason for non-payment is on record.

Mon 12 OctDecides: James
  • James, 1 Oct 17:34: 50% on documents, 50% 14 days after arrival. why are you asking about prepayment? of course we order from the supplier before we get paid from the customer! (on “Eastern Green's payment terms: what is the balance, and when?”) (decision page)
  • 19 Aug: Invoice 1038315 issued to Eastern Green Marketing, AUD 57,515.25 SALE, due 2 Sep. (Xero)
  • 9 Sep: Terms stated: 50% (AUD 28,757.63) due on presentation of documents. (Gmail, exports@)
  • 17 Sep: 1,898 Murcott cartons landed at Singapore; no dispute raised on record. (desk record)
  • 9 Oct 08:20: AUD 28,745.63 paid, AUD 28,769.62 unpaid on invoice 1038315, 37 days overdue. (Xero, desk copy 9 Oct 08:20)
Background
  • Send Eastern Green the reminder for AUD 28,769.62 on invoice 1038315: fruit landed 17 Sep and no dispute or reason for non-payment is on record.
  • Draft: Read the email before it goes ↗
  • Trade: 1038315 open the trade
  • Not known: why the balance is unpaid; Eastern Green's waybill queries of 12 and 15 Sep went unanswered.
  • Paid amount is AUD 12.00 short of the stated 50% figure of AUD 28,757.63.
  • DocumentPartySideIssuedTotalUnpaid
    Bill 00233623Vision InternationalFREIGHT23 Dec 2025AUD 14.51AUD 0
    Bill 00235223Vision InternationalFREIGHT24 FebAUD 13,063.70AUD 0
    Invoice 1038315Eastern Green MarketingSALE19 AugAUD 57,515.25AUD 28,769.62
    Bill 00242089 / 1038315Vision InternationalFREIGHT3 SepAUD 7,963.14AUD 7,963.14
    Bill 000101630152 / 1038315Favco QLDBUY9 SepAUD 37,836AUD 18,918
    (Xero)
  • 8 Oct 14:46, we wrote (WhatsApp a WhatsApp chat) open the message
  • 8 Oct 14:30, CountHQ wrote (WhatsApp C&A/OA) open the message
  • 6 Oct 19:10, we wrote (WhatsApp C&A/OA) open the message
  • 1 Oct 21:14, CountHQ wrote (WhatsApp C&A/OA) open the message
  • 30 Sep 15:49, CountHQ wrote (WhatsApp C&A/OA) open the message
  • 30 Sep 15:26, CountHQ wrote (WhatsApp C&A/OA) open the message
8.B L Naidu & Sons, 601 Beurre Bosc pears to LTK, sailed 30 Jul 2026 (1038285)AUD 23,439 SALE

We recommend: Approve the waiting draft confirming the AUD 39,500 settlement: Naidu's 8 Oct reply doesn't accept terms, only asks for credit notes.

1 day overdueDecides: James
  • James, 2 Oct 11:58: Yes, send it: Approve the email offering Naidu AUD 39,500 in full and final, paid by 8 Oct: a AUD 4,067 credit on container two. (on “B L Naidu, Fiji: Beurre Bosc pears, two containers in July (1038246, 1038285R)”) (decision page)
  • James, 1 Oct 17:47: Settle. (on “B L Naidu (Fiji): pears, AUD 43,567, 39 days overdue. They claim AUD 26,035”) (decision page)
  • 22 Sep 09:41: Nadan Reddy claimed AUD 21,203.22 for 361 cartons disposed as a quality loss on invoice 1038285. (Gmail, exports@)
  • 8 Oct 09:06: Nadan Reddy: "Kindly issue credit notes for us to settle the account." (Gmail, quenton@)
  • 8 Oct 09:30: Draft reply to nadan.reddy@bln.com.fj already waiting on Approve page, addressing the credit-note request. (desk record)
Background
  • Approve the waiting draft confirming the AUD 39,500 settlement: Naidu's 8 Oct reply doesn't accept terms, only asks for credit notes.
  • Draft: Read the email before it goes ↗
  • Trade: 1038285 open the trade
  • Not known: whether Naidu's 8 Oct reply accepts the 2 Oct settlement terms.
  • Xero still shows invoice 1038285R AUD 23,439 unpaid, though marked 'settled under James's ruling'.
  • DocumentPartySideIssuedTotalUnpaid
    Bill 46777Prima Fresh OrchardsBUY23 FebAUD 3,840AUD 0
    Bill INV 7247 / 1038285TemhemBUY23 JulAUD 7,440AUD 7,309.43
    Bill 48250 / 1038285Prima Fresh OrchardsBUY27 JulAUD 5,040AUD 0
    Bill 00241008 / 1038285Vision InternationalFREIGHT31 JulAUD 3,721.50AUD 0
    Bill 00241063 / 1038285Vision InternationalFREIGHT4 AugAUD 1,100AUD 0
    Invoice 1038285RB L Naidu & SonsSALE7 AugAUD 23,439AUD 23,439
    Credit note INV 7247Temhemsupplier credit18 AugAUD 130.57AUD 0
    (Xero)
  • 8 Oct 16:41, we wrote (WhatsApp a WhatsApp chat) open the message
  • 8 Oct 16:41, we wrote (WhatsApp a WhatsApp chat) open the message
  • 8 Oct 10:38, we wrote, “Remittance advice: AUD 5,040.00 paid 18 September 2026” (Gmail, exports@) open the thread ↗
  • 4 Oct 11:31, VIF Export wrote, “RE: B L Naidu, Fiji, pears July 2026: Swire origin charges to be invoiced to…” (Gmail, james@) open the thread ↗
  • 4 Oct 11:27, Liam Fraser wrote, “Automatic reply: B L Naidu, Fiji, pears July 2026: Swire origin charges to be…” (Gmail, quenton@) open the thread ↗
  • 4 Oct 11:27, VIF Export wrote, “Automatic reply: B L Naidu, Fiji, pears July 2026: Swire origin charges to be…” (Gmail, quenton@) open the thread ↗
9.Al Bakrawe General Trading, Dubai: invoice 1037889 AUD 22,464 overdue since 30 Dec 2025AUD 22,464 owed, remittance unallocated

We recommend: Match the 7 Oct remittance to invoice 1037889 in Xero: Atul confirmed receipt 8 Oct, but Xero still shows it unpaid.

TodayDecides: Quenton
  • James, 2 Oct 10:53: Yes, and ask them to name every invoice on the remittance: Send nothing more: Al Bakrawe wrote on 1 Oct that the AUD 101,381 is ready to transfer. The desk chases the remittance on Tue 6 Oct if it has not landed. (on “Al Bakrawe, Dubai: reply to their statement query”) (decision page)
  • 7 Oct 20:53: Irfan Haider sent a remittance copy for the account. (Gmail, quenton@)
  • 8 Oct 13:29: Atul Sangvekar told Irfan: "We confirm that the payment has been received." (Gmail, quenton@)
  • 8 Oct 15:40: Irfan Haider replied, "This is well noted. Thank you for the confirmation." (Gmail, quenton@)
  • 9 Oct: Xero still shows invoice 1037889 unpaid AUD 22,464; AUD 101,381 owed overall after AUD 97,609.50 unallocated cash. (Xero, desk copy 9 Oct 05:04 AEDT)
Background
  • Match the 7 Oct remittance to invoice 1037889 in Xero: Atul confirmed receipt 8 Oct, but Xero still shows it unpaid.
  • Open: Ask Al Bakrawe General Trading to pay the clear invoices
  • Atul confirmed receipt 8 Oct, yet Xero still lists four invoices open.
  • Not known: which invoice(s) the 7 Oct remittance actually pays.
  • 8 Oct 15:40, Irfan Haider wrote, “Re: Re: Al Bakrawe account — payment of the undisputed balance” (Gmail, quenton@) open the thread ↗
  • 8 Oct 13:29, Carter & Associates Finance wrote, “Re: Re: Al Bakrawe account — payment of the undisputed balance” (Gmail, quenton@) open the thread ↗
  • 8 Oct 09:01, we wrote, “Carter & Associates: terms of trade from 1 November 2026” (Gmail, james@) open the thread ↗
  • 8 Oct 03:30, we wrote, “Re: Re: Al Bakrawe account — payment of the undisputed balance” (Gmail, james@) open the thread ↗
  • 7 Oct 20:53, Irfan Haider wrote, “Re: Re: Al Bakrawe account — payment of the undisputed balance” (Gmail, quenton@) open the thread ↗
  • 7 Oct 15:10, Carter & Associates Finance wrote, “Re: Re: Al Bakrawe account — payment of the undisputed balance” (Gmail, quenton@) open the thread ↗
10.Total Fresh Connection, Singapore: 304 cartons Hass avocados, flew 12 Sep (1038326)AUD 19,532 SALE

We recommend: Hold the reminder; confirm with Obsidian whether Total Fresh's payment covering AUD 19,532 on 1038326 has landed before chasing.

Mon 12 OctDecides: James
  • 11 Sep: Invoice 1038326 to Total Fresh, 304 cartons, AUD 19,532 SALE, due 25 Sep. (Xero)
  • 25 Sep: Invoice 1038326 fell due; AUD 19,532 remains unpaid, 14 days overdue. (Xero, desk copy 9 Oct 11:26)
  • 6 Oct 13:27: VIF Export sent a corrected AWB (618-54742030) and a top-up freight bill, AUD 225, for 125 kg missed on the pre-alert. (Gmail, exports@)
  • 8 Oct 17:57: Total Fresh (info@totalfresh.com.sg): "payment has already been made", covering AUD 1,084.05 on 1038307 and AUD 19,532 on 1038326. (Gmail, quenton@)
  • 9 Oct 11:26: Xero still shows invoice 1038326 AUD 19,532 unpaid; no receipt allocated against it. (Xero)
Background
  • Hold the reminder; confirm with Obsidian whether Total Fresh's payment covering AUD 19,532 on 1038326 has landed before chasing.
  • Draft: Read the email before it goes ↗
  • Trade: 1038326 open the trade
  • Total Fresh's remittance names two invoices: AUD 1,084.05 on 1038307 and AUD 19,532 on 1038326.
  • Not known: whether the funds have reached our bank account or cleared to Xero since 8 Oct.
  • DocumentPartySideIssuedTotalUnpaid
    Bill INV-10880Phyto ServicesBUY4 MarAUD 275AUD 0
    Bill 00242291 / 1038326Vision InternationalFREIGHT11 SepAUD 5,595AUD 5,595
    Bill 0001-00239874 / 1038326Mercer MooneyBUY11 SepAUD 12,160AUD 0
    Invoice 1038326Total FreshSALE11 SepAUD 19,532AUD 19,532
    Bill 00243082 / 1038326Vision InternationalFREIGHT6 OctAUD 225AUD 225
    (Xero)
  • 8 Oct 22:46, we wrote, “Re: Strawberry quotes today: Perth to Singapore on an SQ pallet priced too low” (Gmail, exports@) open the thread ↗
  • 8 Oct 22:32, we wrote, “Re: Strawberry quotes today: Perth to Singapore on an SQ pallet priced too low” (Gmail, exports@) open the thread ↗
  • 8 Oct 22:29, we wrote, “Re: Strawberry quotes today: Perth to Singapore on an SQ pallet priced too low” (Gmail, exports@) open the thread ↗
  • 8 Oct 19:35, we wrote, “Re: Strawberry quotes today: Perth to Singapore on an SQ pallet priced too low” (Gmail, exports@) open the thread ↗
  • 8 Oct 19:31, we wrote, “Strawberry quotes today: Perth to Singapore on an SQ pallet priced too low” (Gmail, exports@) open the thread ↗
  • 6 Oct 13:27, VIF Export wrote, “RE: 1038326 - Hass avocados Perth to Singapore, SQ224 12 September, AWB…” (Gmail, exports@) open the thread ↗
11.Eastern Green Marketing, Singapore: 450 cartons Imperial mandarins, invoiced 30 Jul (1038290)AUD 15,025.50 SALE

We recommend: Reconcile what the supplier invoiced against what Vision loaded on 1038290 before chasing further, per James's 2 Oct ruling.

Mon 12 OctDecides: James
  • James, 2 Oct 11:51: None of the above: see my note. Clearly, you should have looked at what was invoiced by the supplier and what was loaded by the freight forwarder. You work on this is underwhelming. (on “Eastern Green, Singapore: the 450-carton invoice on the July Murcott container (1038290)”) (decision page)
  • 30 Jul: Invoice 1038290 to Eastern Green Marketing, AUD 15,025.50 SALE, due 20 Aug, AUD 15,025.50 unpaid. (Xero)
  • 9 Oct: Eastern Green also owes AUD 28,769.62 on 1038315 (due 2 Sep) and AUD 76,898 on 1038318 (due 29 Sep). (Xero)
  • 8 Sep 21:26: Xero statement to Eastern Green: account-wide overdue total AUD 166,740, not specific to 1038290. (Gmail, james@)
Background
  • Reconcile what the supplier invoiced against what Vision loaded on 1038290 before chasing further, per James's 2 Oct ruling.
  • Draft: Read the email before it goes ↗
  • Trade: 1038290 open the trade
  • Not known: any comparison of the PO, commercial invoice and packing list for 1038290.
  • Not known: Eastern Green's own reply to any reminder on this invoice.
  • DocumentPartySideIssuedTotalUnpaid
    Invoice 1038290Eastern Green MarketingSALE30 JulAUD 15,025.50AUD 15,025.50
    (Xero)
  • 22 Sep 15:18, carterandassoc@obsidianadvisory.com.au wrote, “AP/AR Report 22/09/2026” (Gmail, james@) open the thread ↗
  • 21 Sep 16:15, carterandassoc@obsidianadvisory.com.au wrote, “AP/AR Report 21/09/2026” (Gmail, james@) open the thread ↗
  • 18 Sep 18:08, carterandassoc@obsidianadvisory.com.au wrote, “AP/AR Report 18/09/2026” (Gmail, james@) open the thread ↗
  • 8 Sep 21:26, messaging-service@post.xero.com wrote, “Statement from Carter & Associates for EASTERN GREEN MARKETING” (Gmail, james@) open the thread ↗
  • 7 Sep 19:10, carterandassoc@obsidianadvisory.com.au wrote, “Updated invoice and Statement of Account” (Gmail, james@) open the thread ↗
  • 7 Sep 19:10, Carter & Associates Finance wrote, “Fw: Updated invoice and Statement of Account” (Gmail, exports@) open the thread ↗
12.Sky Fresh-Fruits Import & Exp: 1,300 Afourer Mandarins, invoiced 14 Oct 2025 (1037812)AUD 14,028 SALE

We recommend: Send the reminder on invoice 1037812 per James's 2 Oct ruling; ask Obsidian to confirm whether the AUD 14,028 sits here or on 1037827.

Mon 12 OctDecides: James
  • James, 2 Oct 11:01: Take the AUD 58,400.40 they accept now; keep chasing the AUD 14,028. (on “Sky Fresh, Singapore: AUD 14,028 still owed on the October 2025 mandarins (1037812)”) (decision page)
  • 14 Oct 2025: Invoice 1037812 to Sky Fresh: AUD 43,550 SALE; AUD 29,522 paid, AUD 14,028 unpaid, due 28 Oct 2025. (Xero, desk copy 9 Oct 2026)
  • 20 Aug 20:57: Atul: reallocated the AUD 14,028 to invoice 1037827 and closed it, yet 1037812 still shows AUD 14,028 unpaid. (Gmail, james@)
  • 25 May 20:57: Brandon Lim's last word on payment: "Payment advise as attached below", no invoice named. (Gmail, james@)
  • 22 Sep 09:28: Quenton to Sky Fresh: "Your payment is in arrears", demanded payment by end of that week. (Gmail, james@)
Background
  • Send the reminder on invoice 1037812 per James's 2 Oct ruling; ask Obsidian to confirm whether the AUD 14,028 sits here or on 1037827.
  • Draft: Read the email before it goes ↗
  • Trade: 1037812 open the trade
  • Sources disagree: Obsidian's own email closed 1037827 against this cash, but Xero still carries 1037812 open.
  • Not known: whether Brandon ever confirmed which invoice the AUD 14,028 payment belongs to.
  • DocumentPartySideIssuedTotalUnpaid
    Invoice 1037812Sky Fresh-Fruits Import & ExpSALE14 Oct 2025AUD 43,550AUD 14,028
    (Xero)
  • 22 Sep 09:28, we wrote, “Statement from Carter & Associates for SKY FRESH-FRUITS IMPORT & EXP.” (Gmail, james@) open the thread ↗
  • 16 Sep 20:36, we wrote, “Open accounts - book corrections after today's reconciliation” (Gmail, james@) open the thread ↗
  • 16 Sep 18:26, carterandassoc@obsidianadvisory.com.au wrote, “Open accounts - book corrections after today's reconciliation” (Gmail, james@) open the thread ↗
  • 8 Sep 21:28, messaging-service@post.xero.com wrote, “Statement from Carter & Associates for SKY FRESH-FRUITS IMPORT & EXP.” (Gmail, james@) open the thread ↗
  • 20 Aug 20:57, carterandassoc@obsidianadvisory.com.au wrote, “Re: Statement from Carter & Associates for SKY FRESH-FRUITS IMPORT & EXP.” (Gmail, james@) open the thread ↗
  • 4 Aug 13:36, carterandassoc@obsidianadvisory.com.au wrote, “Re: Statement from Carter & Associates for SKY FRESH-FRUITS IMPORT & EXP.” (Gmail, james@) open the thread ↗
13.Al Bakrawe General Trading, 2,160 Seedless Watermelons 10-12kg Class to DXB, invoiced 21 May (1038158)AUD 13,370 SALE

We recommend: Allocate the 7 Oct remittance to invoice 1038158 and release the hold: the named dispute is on invoice 1038095A+B, not this one.

Mon 12 OctDecides: James
  • 21 May: Invoice 1038158 issued to Al Bakrawe General Trading, AUD 15,120 SALE, due 20 Jun; AUD 13,370 unpaid. (Xero)
  • 23 Sep: Atul's reconciliation lists 1038158 unpaid AUD 13,370, part of AUD 101,381 across 4 open invoices. (Gmail, james@)
  • 1 Oct: Irfan Haider wrote payment was "ready to be transferred". (Gmail, james@)
  • 8 Oct 13:29: Atul (Carter & Associates Finance) confirmed to Irfan the payment has been received. (Gmail, james@)
  • 8 Oct 15:40: Irfan Haider replied: "This is well noted." — his latest word on payment. (Gmail, james@)
Background
  • Allocate the 7 Oct remittance to invoice 1038158 and release the hold: the named dispute is on invoice 1038095A+B, not this one.
  • Trade: 1038158 open the trade
  • The hold's named dispute is on invoice 1038095A+B, not on 1038158.
  • Not known: why Xero still shows AUD 0 paid on 1038158 after the 8 Oct confirmation.
  • DocumentPartySideIssuedTotalUnpaid
    Bill E0067536Ray K Ghalloub & SonsBUY21 MayAUD 2,730AUD 0
    Invoice 1038158Al Bakrawe General TradingSALE21 MayAUD 15,120AUD 13,370
    Bill INV-11971 / 1038158Phyto ServicesBUY22 MayAUD 275AUD 275
    Bill 00238793Vision InternationalFREIGHT27 MayAUD 276,458.52AUD 0
    Credit note CN-1038289Al Bakrawe General Tradingcredit1 JunAUD 1,750AUD 0
    (Xero)
  • 8 Oct 15:40, Irfan Haider wrote, “Re: Re: Al Bakrawe account — payment of the undisputed balance” (Gmail, james@) open the thread ↗
  • 8 Oct 14:30, CountHQ wrote (WhatsApp C&A/OA) open the message
  • 8 Oct 13:29, Carter & Associates Finance wrote, “Re: Re: Al Bakrawe account — payment of the undisputed balance” (Gmail, james@) open the thread ↗
  • 1 Oct 21:14, CountHQ wrote (WhatsApp C&A/OA) open the message
  • 1 Oct 14:30, Carter & Associates Finance wrote, “Re: Re: Al Bakrawe account — payment of the undisputed balance” (Gmail, james@) open the thread ↗
  • 30 Sep 15:49, CountHQ wrote (WhatsApp C&A/OA) open the message
14.S & G A Sorrenti T/As: bill INV-6887-HOLD matches no order (20 Dec 2024)AUD 4,112 owed to supplier

We recommend: Query S & G A Sorrenti directly for the order or trade behind INV-6887: nothing in Xero links it to a trade.

TodayDecides: Quenton
  • 20 Dec 2024: Bill INV-6887-HOLD for AUD 4,112 raised against S & G A Sorrenti T/As. (Xero)
  • 7 Oct 2026: No invoice, bill or credit note is linked to this trade in Xero. (Xero)
Background
  • Query S & G A Sorrenti directly for the order or trade behind INV-6887: nothing in Xero links it to a trade.
  • Open: Find the order behind this bill
  • Not known: which trade or purchase order this bill belongs to.
  • Not known: whether this is an overhead charge or goods-related.
15.S & G A Sorrenti T/As: bill INV-7048, no order, 30 Jan 2025AUD 2,304 owed to them

We recommend: Query S & G A Sorrenti on INV-7048: no purchase order or trade links to it, and the record names no goods.

TodayDecides: Quenton
  • 30 Jan 2025: Bill INV-7048 - HOLD for AUD 2,304 raised, matching no purchase order and naming no trade. (Xero)
  • 7 Oct 2026: Desk copy of Xero checked: still no invoice, bill or credit note linked to any trade. (Xero, desk copy)
Background
  • Query S & G A Sorrenti on INV-7048: no purchase order or trade links to it, and the record names no goods.
  • Open: Find the order behind this bill
  • Not known: what goods or service INV-7048 is for.
  • Not known: whether this is an overhead bill or tied to a trade.
16.Quote BNE to SIN at the rate Vision billsAUD 1,077.34 a trade

We recommend: Yes: quote sea BNE to SIN at the rate Vision billed, billed AUD 3,374.72 and AUD 14,520.64 against AUD 4,085.90 and AUD 15,964.14 quoted, each for the whole consignment, until a new card says otherwise, and ask Liam Fraser whether the card for this lane is current. The bills came in AUD 1,077.34 less than quoted on average, on 2 trades.

Decides: James
  • 30 Jul 2026: EASTERN GREEN MARKETING, Mandarin (1038267): International Freight: quoted AUD 4,085.90, billed AUD 3,374.72. (the bill checker's pricing of Vision bill 00241002 on the card in force on the departure day (BNE to SIN by sea, ANL 40RF); Vision bill 00241002)
  • 2 Sep 2026: EASTERN GREEN MARKETING, Mandarin (1038315): International Freight: quoted AUD 15,964.14, billed AUD 14,520.64. (the bill checker's pricing of Vision bill 00235223 on the card in force on the departure day (BNE to SIN by sea, ANL 40RF); Vision bills 00233623, 00235223, 00242089)
  • now: What the pricer holds today: no pricer setting covers this yet.
  • now: Canon text proposed for CANON/PRICING.md section 6, Learning from closed trades: The card is the price: a bill that differs from it is first a finding to settle with Vision, and the bill checker queries each one above the card. Where the bills on one lane differ from the card in the same direction on repeated trades, the pricing review decides whether the card or the bills stand for that lane. If the bills stand, the quote is struck at the billed rate until a new card says otherwise, the rate is stated with its basis (gross, chargeable or net kilograms, freight only or all in), and Liam Fraser is asked whether the card is current. These trades are examples, not a complete list. EASTERN GREEN MARKETING, Mandarin (1038267): -AUD 711.18 under the quote; EASTERN GREEN MARKETING, Mandarin (1038315): -AUD 1,443.50 under the quote. (proposal; nothing is changed until a person builds it)
Background
  • Yes: quote sea BNE to SIN at the rate Vision billed, billed AUD 3,374.72 and AUD 14,520.64 against AUD 4,085.90 and AUD 15,964.14 quoted, each for the whole consignment, until a new card says otherwise, and ask Liam Fraser whether the card for this lane is current. The bills came in AUD 1,077.34 less than quoted on average, on 2 trades.
  • The closed-trade review of each trade named above, on its trade page under After the trade. open the first trade
  • Not known: no mail or WhatsApp on the desk is linked to this item.
17.Grower Connect: 190 trays strawberries billed for Eastern Green's SIN load, flew 24 Sep (1038332)AUD 6,270 BUY

We recommend: Release the hold and pay Grower Connect AUD 6,270 BUY on INV-45622 as billed: our 7 Oct email called AUD 33.00 a tray correct and the PO our error.

TodayDecides: James
  • James, 2 Oct 12:38: None of the above: see my note. Has Grower Connect chased this? Has the customer paid? This is what happens when the estate sits idle. (on “Grower Connect: the unsent purchase order for 190 trays, flew 24 Sep (1038332)”) (decision page)
  • 24 Sep: Purchase order v1 for 1038332 sets AUD 25.50 a tray, 190 trays, AUD 4,845. (trade folder)
  • 23 Sep: Grower Connect's bill INV-45622 billed 190 trays at AUD 33.00 a tray, AUD 6,270; now on HOLD, unpaid, due 20 Oct. (Xero)
  • 6 Oct 21:30: Alesha MacFarlane (Grower Connect): "Can you please pay the outstanding invoices at your earliest convenience." (Gmail, quenton@)
  • 7 Oct 08:11: We told Obsidian the bill was "correct as billed" at AUD 33.00 a tray, to "enter it and pay it as billed"; PO's AUD 25.50 was our error. (Gmail, exports@)
Background
  • Release the hold and pay Grower Connect AUD 6,270 BUY on INV-45622 as billed: our 7 Oct email called AUD 33.00 a tray correct and the PO our error.
  • Trade: 1038332 open the trade
  • 9 Oct 09:24: Draft already waiting: ask Grower Connect the agreed price for 1038332, to phillip@ and admin@, not yet sent. (desk record)
  • We first told Obsidian to pay INV-45622 as billed, then put it on hold pending price confirmation.
  • Not known: Grower Connect's written confirmation of the AUD 33.00 a tray price.
  • DocumentPartySideIssuedTotalUnpaid
    Bill INV-45622 / 1038332 - HOLDGrower ConnectBUY23 SepAUD 6,270AUD 6,270
    Invoice 1038332Eastern Green MarketingSALE24 SepAUD 7,410AUD 7,410
    Bill 00242942 / 1038332Vision InternationalFREIGHT30 SepAUD 1,815AUD 1,815
    (Xero)
  • 8 Oct 22:00, Hanns Wong wrote (WhatsApp C&A - SIN - Eastern Green (AUST)) open the message
  • 8 Oct 16:41, we wrote (WhatsApp a WhatsApp chat) open the message
  • 8 Oct 16:41, we wrote (WhatsApp a WhatsApp chat) open the message
  • 7 Oct 08:11, we wrote, “Re: Fw: Invoice INV-45622 from Grower Connect Pty Ltd for QC-Fresh Pty Ltd” (Gmail, exports@) open the thread ↗
  • 6 Oct 17:37, we wrote (WhatsApp C&A/OA) open the message
  • 6 Oct 14:23, Carter & Associates Finance wrote, “Fw: Invoice INV-45622 from Grower Connect Pty Ltd for QC-Fresh Pty Ltd” (Gmail, exports@) open the thread ↗
18.Total Fresh Connection, Singapore: 420 trays Hass avocados, flew 6 Aug (1038307)AUD 1,084.05 SALE

We recommend: Hold the reminder: Total Fresh say they paid, covering AUD 1,084.05 on 1038307 and AUD 19,532 on 1038326; confirm the remittance clears first.

Mon 12 OctDecides: James
  • James, 2 Oct 12:23: None of the above: see my note. We cannot claim a FF when a customer refuses a shipment on no grounds. That is what happened here. The fruit was redirected... look into it. (on “Vision: Singapore storage on Total Fresh’s 420 trays, flew 6 Aug (1038307)”) (decision page)
  • James, 2 Oct 11:46: None of the above: see my note. None were FOB. (on “Air trades: make these five CPT? (1038294, 1038307, 1038309, 1038314, 1038335)”) (decision page)
  • 1 Oct 2026: James's ruling: "Claim it from Vision" for the AUD 8,400 held back on invoice 1038307 pending a credit note. (decision page)
  • 30 Sep: Credit note CN-1038338, AUD 7,315.95, issued to Total Fresh against invoice 1038307 for the quality claim. (Xero)
  • 9 Aug: Invoice 1038307 to Total Fresh, AUD 8,400 SALE; AUD 1,084.05 unpaid after the credit, due 23 Aug. (Xero)
Background
  • Hold the reminder: Total Fresh say they paid, covering AUD 1,084.05 on 1038307 and AUD 19,532 on 1038326; confirm the remittance clears first.
  • Draft: Read the email before it goes ↗
  • Trade: 1038307 open the trade
  • 6 Oct: SOA sent: AUD 1,084.05 unpaid on 1038307, AUD 19,532 unpaid on 1038326. (Gmail, exports@)
  • 8 Oct 17:57: Total Fresh: "payment has already been made... today, 08/10/2026", covering both invoices. (Gmail, quenton@)
  • InvoiceUnpaid
    1038307AUD 1,084.05
    1038326AUD 19,532.00
  • Not known: whether AUD 1,084.05 on 1038307 and AUD 19,532 on 1038326 have actually landed in our bank account.
  • Rulings disagree: 1 Oct says claim Vision; 2 Oct says no FF claim since customer refused on no grounds.
  • DocumentPartySideIssuedTotalUnpaid
    Invoice 1038307Total FreshSALE9 AugAUD 8,400AUD 1,084.05
    Bill 00241784 / 1038307Vision InternationalFREIGHT26 AugAUD 4,244.48AUD 4,244.48
    Credit note CN-1038338Total Freshcredit30 SepAUD 7,315.95AUD 0
    (Xero)
  • 8 Oct 14:46, we wrote (WhatsApp a WhatsApp chat) open the message
  • 6 Oct 16:14, Carter & Associates Finance wrote, “Re: Carter & Associates - Request For SOA (Sep 2026)” (Gmail, exports@) open the thread ↗
  • 6 Oct 15:57, we wrote, “Re: Fw: Carter & Associates - Request For SOA (Sep 2026)” (Gmail, exports@) open the thread ↗
  • 5 Oct 15:51, Carter & Associates Finance wrote, “Fw: Carter & Associates - Request For SOA (Sep 2026)” (Gmail, james@) open the thread ↗
  • 30 Sep 15:09, Carter & Associates Finance wrote, “Re: Follow-Up: Credit Note for Invoice 1038307” (Gmail, exports@) open the thread ↗
  • 30 Sep 14:34, Carter & Associates Finance wrote, “Fw: Follow-Up: Credit Note for Invoice 1038307” (Gmail, exports@) open the thread ↗
19.Set the gross weight of a strawberry trayAUD 529.92 a trade

We recommend: Yes: set the gross weight of a strawberry tray to 5 kg in the catalogue (quotes took 4 kg), so quotes freight on the kilograms Vision bills. The bills came in AUD 529.92 more than quoted on average, on 2 trades.

Decides: James
  • 4 Oct 2026: MK FRUITS STORE PLT, Strawberry (1038335): Quoted on 768 kg, moved 960 kg (the air waybill (gross weight)): 192 kg at AUD 1.92 per kg of gross weight, freight plus per-kg terminal lines is AUD 368.64. The quote took one tray to weigh 4 kg gross; it weighed 5 kg gross. (the cost stack the desk wrote on 1 Oct 2026; Vision bill 00243182)
  • 5 Oct 2026: EASTERN GREEN MARKETING PTE. LTD., Strawberry (1038334): Quoted on 1,536 kg, moved 1,920 kg (the air waybill (gross weight)): 384 kg at AUD 1.80 per kg of gross weight, freight plus per-kg terminal lines is AUD 691.20. The quote took one tray to weigh 4 kg gross; it weighed 5 kg gross. (the cost stack the desk wrote on 1 Oct 2026; Vision bill 00243180)
  • now: What the pricer holds today: the catalogue holds no gross weight for a strawberry tray.
  • now: Canon text proposed for CANON/PRICING.md section 6, Learning from closed trades: A quote is struck on the weight the freight will be billed on. For strawberry, a tray was taken to weigh 4 kg gross and weighed 5 kg gross on the waybill. Use the weighed figure for the pack, so the freight lines are quoted on the kilograms Vision will bill. These trades are examples, not a complete list. MK FRUITS STORE PLT, Strawberry (1038335): AUD 368.64 over the quote; EASTERN GREEN MARKETING PTE. LTD., Strawberry (1038334): AUD 691.20 over the quote. (proposal; nothing is changed until a person builds it)
Background
  • Yes: set the gross weight of a strawberry tray to 5 kg in the catalogue (quotes took 4 kg), so quotes freight on the kilograms Vision bills. The bills came in AUD 529.92 more than quoted on average, on 2 trades.
  • The closed-trade review of each trade named above, on its trade page under After the trade. open the first trade
  • Not known: no mail or WhatsApp on the desk is linked to this item.
20.Dqses Independent Surveyors: bill F2025-0141, no order (31 Jul 2025)USD 750 BUY

We recommend: Code bill F2025-0141 as overhead, not trade cost: it names no trade and matches no purchase order.

TodayDecides: Quenton
  • 31 Jul 2025: Bill F2025-0141 from Dqses Independent Surveyors for USD 750, no trade or PO reference. (Xero)
  • 7 Oct 2026: Desk check of purchase orders found none matching this bill. (desk record)
Background
21.Which buyers and volumes for February 2027, bookedAUD 676.97

We recommend: Which buyers and volumes for February 2027, booked: Gross on the run-up months (January and February) in the markets it lifts: past years' sales of each product, lowest year to highest, at its margin. Left out,…

Decides: Quenton
  • 9 Oct: February 2027: Chinese New Year and Ramadan together: Chinese New Year (6 to 12 Feb 2027) and Ramadan (8 Feb to 9 Mar 2027, c. dates; moon sighting) fall together, so February fruit demand peaks across Singapore, Hong Kong, Malaysia, Thailand and the Gulf. Sea freight must leave by c. 16 Jan 2027 and air by c. 30 Jan 2027. Expected gross on the profitable lines (UAE mangoes in January, UAE grapes… (desk record)
  • 6 Feb 2027: Chinese New Year to 12 Feb 2027 in Singapore, Hong Kong, Malaysia, Thailand: the largest fruit gifting season in the region (mandarins, grapes, pears); customs and ports close or slow for several days. (the desk calendar of published festival dates)
  • 8 Feb 2027: Ramadan to 9 Mar 2027 (approximate; moon sighting) in the UAE, Kuwait, Malaysia, Singapore: a month of evening fruit demand across the Gulf and Malaysia, with shortened working hours at ports and customs. (the desk calendar of published festival dates)
  • 9 Mar 2027: Eid al-Fitr (Hari Raya Puasa) to 12 Mar 2027 (approximate; moon sighting) in the UAE, Kuwait, Malaysia, Singapore: public holidays of several days in the Gulf, Malaysia and Singapore; customs closed; a demand peak just before. (the desk calendar of published festival dates)
  • January (past years): mangoes to the UAE: FY26 AUD 219,223; FY25 AUD 369,004. Margin 9.5% (the panel's costed margin for mangoes in January (19 trades)). Buyers: AL BAKRAWE GENERAL TRADING LLC; BARAKAT VEGETABLES & FRUITS COL.L.C; FRUTULIP GENERAL TRADING LLC. (Xero sales invoices; improvement panel evidence, 5 Oct 2026, costed trades FY25 and FY26, section 3)
Background
  • Which buyers and volumes for February 2027, booked: Gross on the run-up months (January and February) in the markets it lifts: past years' sales of each product, lowest year to highest, at its margin. Left out,…
  • Open: Which buyers and volumes for February 2027, booked
  • Not known: no mail or WhatsApp on the desk is linked to this item.
22.Grower Connect, Perth: 192 trays Strawberries, billed 19 Sep (1038330)AUD 1,152 over agreed price

We recommend: Hold INV-45621 at AUD 5,472 BUY unpaid: Grower Connect billed AUD 28.50, not the AUD 22.50 James requested on 3 Oct.

TodayDecides: James
  • James, 2 Oct 12:33: None of the above: see my note. Are these the right numbers? I thought we had claimed more from the grower than we gave the customer. check the whatsapp history. I gave a number that was to be applied to the entire load from the supplier, the 10 cartons were not relevant. (on “Grower Connect: claim back 10 trays on the second strawberry load to Eastern Green (1038330)”) (decision page)
  • James, 2 Oct 12:25: Also, send atul an email saying because he did not send the credit note, we did. copy nahir and blind copy joe. (on “Eastern Green: send them credit note CN-1038330 (strawberries, second load)”) (decision page)
  • 3 Oct: James told Grower Connect to bill 192 trays at AUD 22.50 a tray, AUD 4,320, quoting PO 1038330. (Gmail, james@)
  • 19 Sep: Grower Connect's bill INV-45621 issued at AUD 28.50 a tray, AUD 5,472; the PO shows AUD 25.50, AUD 4,896. (Xero; trade folder)
  • 6 Oct 14:08: Atul: bill still raised at $28.50, not the $22.50 James asked for; asked whether to amend. (Gmail, exports@)
Background
  • Hold INV-45621 at AUD 5,472 BUY unpaid: Grower Connect billed AUD 28.50, not the AUD 22.50 James requested on 3 Oct.
  • Trade: 1038330 open the trade
  • 6 Oct 21:30: Alesha MacFarlane (Grower Connect): "pay the outstanding invoices at your earliest convenience." (Gmail, quenton@)
  • 7 Oct 10:29: Draft already waiting: ask Grower Connect to correct the INV-45621 price, not yet sent. (desk record)
  • Not known: which of AUD 22.50, 25.50 or 28.50 Grower Connect will actually bill.
  • Vision's freight bill 00242941, AUD 1,815, is separately unresolved on this trade.
  • DocumentPartySideIssuedTotalUnpaid
    Invoice 1038330Eastern Green MarketingSALE18 SepAUD 7,488AUD 0
    Bill INV-45621 / 1038330 - HOLDGrower ConnectBUY19 SepAUD 5,472AUD 5,472
    Credit note CN-1038330Eastern Green Marketingcredit29 SepAUD 390AUD 0
    Bill 00242941 / 1038330Vision InternationalFREIGHT30 SepAUD 1,815AUD 1,815
    (Xero)
  • 8 Oct 22:46, we wrote, “Re: Strawberry quotes today: Perth to Singapore on an SQ pallet priced too low” (Gmail, exports@) open the thread ↗
  • 8 Oct 22:32, we wrote, “Re: Strawberry quotes today: Perth to Singapore on an SQ pallet priced too low” (Gmail, exports@) open the thread ↗
  • 8 Oct 22:29, we wrote, “Re: Strawberry quotes today: Perth to Singapore on an SQ pallet priced too low” (Gmail, exports@) open the thread ↗
  • 8 Oct 22:07, we wrote, “Re: Strawberry quotes today: Perth to Singapore on an SQ pallet priced too low” (Gmail, james@) open the thread ↗
  • 6 Oct 14:08, Carter & Associates Finance wrote, “Fw: Invoice INV-45621 from Grower Connect Pty Ltd for QC-Fresh Pty Ltd” (Gmail, exports@) open the thread ↗
  • 5 Oct 12:14, VIF Export wrote, “RE: Bill 00242941: 1038330, Perth to Singapore” (Gmail, james@) open the thread ↗
23.Quote BNE to SIN AKE at the rate Vision billsAUD 214.56 a trade

We recommend: Yes: quote air BNE to SIN AKE at the rate Vision billed, billed c. AUD 1.30 per kg of gross weight, freight only, quoted c. AUD 1.20 per kg of gross weight, freight only, until a new card says otherwise, and ask Liam Fraser whether the card for this lane is current. The bills came in AUD 214.56 more than quoted on average, on 2 trades.

Decides: James
  • 6 Aug 2026: TOTAL FRESH, Avocado (1038307): Same kilograms, different rate: quoted AUD 1.20 per kg of gross weight, freight only, billed AUD 1.35 per kg of gross weight, freight only. The bill states no rate or weight; this takes it to be struck on the 2,436 kg that moved, with the quoted fixed charges billed as quoted. (the bill checker's pricing of Vision bill 00241784 on the card in force on the departure day (BNE to SIN by air, Singapore (SQ) AKE); Vision bill 00241784)
  • 19 Aug 2026: TOTAL FRESH, Avocado (1038316): Same kilograms, different rate: quoted AUD 1.20 per kg of gross weight, freight only, billed AUD 1.24 per kg of gross weight, freight only. The bill states no rate or weight; this takes it to be struck on the 1,198.4 kg that moved, with the quoted fixed charges billed as quoted. (the bill checker's pricing of Vision bill 00241800 on the card in force on the departure day (BNE to SIN by air, Singapore (SQ) AKE); Vision bill 00241800)
  • now: What the pricer holds today: no pricer setting covers this yet.
  • now: Canon text proposed for CANON/PRICING.md section 6, Learning from closed trades: The card is the price: a bill that differs from it is first a finding to settle with Vision, and the bill checker queries each one above the card. Where the bills on one lane differ from the card in the same direction on repeated trades, the pricing review decides whether the card or the bills stand for that lane. If the bills stand, the quote is struck at the billed rate until a new card says otherwise, the rate is stated with its basis (gross, chargeable or net kilograms, freight only or all in), and Liam Fraser is asked whether the card is current. These trades are examples, not a complete list. TOTAL FRESH, Avocado (1038307): AUD 376.80 over the quote; TOTAL FRESH, Avocado (1038316): AUD 52.32 over the quote. (proposal; nothing is changed until a person builds it)
Background
  • Yes: quote air BNE to SIN AKE at the rate Vision billed, billed c. AUD 1.30 per kg of gross weight, freight only, quoted c. AUD 1.20 per kg of gross weight, freight only, until a new card says otherwise, and ask Liam Fraser whether the card for this lane is current. The bills came in AUD 214.56 more than quoted on average, on 2 trades.
  • The closed-trade review of each trade named above, on its trade page under After the trade. open the first trade
  • Not known: no mail or WhatsApp on the desk is linked to this item.
24.Dqses Independent Surveyors: bill F2025-0160, 31 Aug 2025USD 250 BUY

We recommend: Post bill F2025-0160 as an overhead, not trade cost: no purchase order or trade links to it in Xero.

TodayDecides: Quenton
  • 31 Aug 2025: Dqses Independent Surveyors billed F2025-0160 for USD 250. (Xero)
  • 7 Oct 2026: No purchase order or trade found matching this bill. (desk record)
Background
25.Which products, markets and volumes for February 2027,AUD 108.59

We recommend: Which products, markets and volumes for February 2027,: Gross on January and February in the markets the festivals lift: past years' sales of each paying product, lowest year to highest, at its margin. Left out, as…

Decides: Quenton
  • 9 Oct: February 2027 plan: Chinese New Year and Ramadan: Chinese New Year (6 Feb 2027) and Ramadan (from c. 8 Feb 2027) fall together. In past January and February sales, mangoes to the UAE was the largest paying line (AUD 441,750 a year at 0.7%); watermelons to the UAE lost money (-13.7%) and stone fruit to the UAE lost money (-1.4%). Book sea freight by 16 Jan 2027 and air by 30 Jan 2027, and secure… (desk record)
  • 6 Feb 2027: Chinese New Year to 12 Feb 2027 in Singapore, Hong Kong, Malaysia, Thailand: the largest fruit gifting season in the region (mandarins, grapes, pears); customs and ports close or slow for several days. (the desk calendar of published festival dates)
  • 8 Feb 2027: Ramadan to 9 Mar 2027 (approximate; moon sighting) in the UAE, Kuwait, Malaysia, Singapore: a month of evening fruit demand across the Gulf and Malaysia, with shortened working hours at ports and customs. (the desk calendar of published festival dates)
  • Jan and Feb (past years): mangoes to the UAE: FY26 AUD 363,191; FY25 AUD 520,309; quantity on the invoice lines FY26 6,152 units, FY25 9,611 units. Margin by month: Jan 9.5%, Feb -16.8% (the panel's costed margin for mangoes in January (19 trades)). Buyers: AL BAKRAWE GENERAL TRADING LLC; BARAKAT VEGETABLES & FRUITS COL.L.C; SUNBEAM INTERNATIONAL FOODSTUFF. (Xero sales invoices; improvement panel evidence, 5 Oct 2026, costed trades FY25 and FY26, section 3)
  • Jan and Feb (past years): watermelons to the UAE: FY26 AUD 569,886; FY25 AUD 199,889; quantity on the invoice lines FY26 149,002 units, FY25 47,498 units. Margin by month: Jan -13.7%, Feb -13.7% (the panel's costed margin for this market and product (38 trades, all months)). Buyers: BARAKAT VEGETABLES & FRUITS COL.L.C; FRUTULIP GENERAL TRADING LLC; AL BAKRAWE GENERAL TRADING LLC. (Xero sales invoices; improvement panel evidence, 5 Oct 2026, costed trades FY25 and FY26, section 4)
Background
  • Which products, markets and volumes for February 2027,: Gross on January and February in the markets the festivals lift: past years' sales of each paying product, lowest year to highest, at its margin. Left out, as…
  • Open: Which products, markets and volumes for February 2027,
  • Not known: no mail or WhatsApp on the desk is linked to this item.
26.Add the Electronic Processing Fee to sea quotesAUD 26.60 a trade

We recommend: Yes: add the Electronic Processing Fee as its own line on sea quotes, at the amount billed (AUD 28.19, AUD 25.00). The bills came in AUD 26.60 more than quoted on average, on 2 trades.

Decides: James
  • 2 Sep 2026: EASTERN GREEN MARKETING, Mandarin (1038315): Electronic Processing Fee: AUD 28.19 billed and the quote held no such line. (the bill checker's pricing of Vision bill 00235223 on the card in force on the departure day (BNE to SIN by sea, ANL 40RF); Vision bills 00233623, 00235223, 00242089)
  • 10 Sep 2026: EASTERN GREEN MARKETING, Mandarin (1038318): Electronic Processing Fee: AUD 25.00 billed and the quote held no such line. (the bill checker's pricing of Vision bill 00242279 on the card in force on the departure day (BNE to SIN by sea, ANL 40RF); Vision bill 00242279)
  • now: What the pricer holds today: the coster raises it on an air stack and does not price it.
  • now: Canon text proposed for CANON/PRICING.md section 6, Learning from closed trades: Vision bills the Electronic Processing Fee on sea consignments and the card does not carry it. It goes on the quote as its own line, with the amount Vision billed. These trades are examples, not a complete list. EASTERN GREEN MARKETING, Mandarin (1038315): AUD 28.19 over the quote; EASTERN GREEN MARKETING, Mandarin (1038318): AUD 25.00 over the quote. (proposal; nothing is changed until a person builds it)
Background
  • Yes: add the Electronic Processing Fee as its own line on sea quotes, at the amount billed (AUD 28.19, AUD 25.00). The bills came in AUD 26.60 more than quoted on average, on 2 trades.
  • The closed-trade review of each trade named above, on its trade page under After the trade. open the first trade
  • Not known: no mail or WhatsApp on the desk is linked to this item.
27.Perth strawberries, Grower Connect: no price given for 350g punnetsno figure yet

We recommend: Chase Grower Connect by phone for the 350g punnet price: the WhatsApp ask went unanswered for a week.

9 days overdueDecides: James
  • 30 Sep 18:41: We quoted 384 punnets at AUD 2.20 for .250g, Sunday AM. (WhatsApp C&A - WA Straw Phil)
  • 30 Sep 18:41: We asked: "Need price on .350 punnets please", with a photo attached. (WhatsApp C&A - WA Straw Phil)
  • 30 Sep 21:14: We ordered 192 punnets for Friday by PO, before any 350g price came back. (WhatsApp C&A - WA Straw Phil)
  • 1 Oct 08:55: We asked Richard for a preferred order email address; no reply recorded. (WhatsApp C&A - WA Straw Phil)
Background
  • Chase Grower Connect by phone for the 350g punnet price: the WhatsApp ask went unanswered for a week.
  • Open: Get Grower Connect price for 350g punnets
  • Not known: any 350g punnet price, and whether the Friday 192 order used it.
  • No invoice, bill or credit note linked to this trade in Xero.
  • 1 Oct 08:55, we wrote (WhatsApp C&A - WA Straw Phil) open the message
  • 30 Sep 21:14, we wrote (WhatsApp C&A - WA Straw Phil) open the message
  • 30 Sep 18:41, we wrote (WhatsApp C&A - WA Straw Phil) open the message
  • 30 Sep 18:41, we wrote (WhatsApp C&A - WA Straw Phil) open the message
  • 30 Sep 18:41, we wrote (WhatsApp C&A - WA Straw Phil) open the message
28.Vision International: seafreight and airfreight document release processNo amount: process agreement only

We recommend: Agree Liam's process: seafreight docs to customer with BOL held, airfreight sent direct, and confirm it covers unpaid invoices.

9 days overdueDecides: James
  • 30 Sep 20:40: James McNamara asked Liam to guide on release standards: "Can you guide?" (WhatsApp C&A / Vision)
  • 30 Sep 21:46: Liam proposed: seafreight docs to customer, hold BOL until we advise; airfreight docs sent direct to importer. (WhatsApp C&A / Vision)
  • 7 Oct: No reply sent to Liam; the request is 7 days overdue. (desk record)
Background
  • Agree Liam's process: seafreight docs to customer with BOL held, airfreight sent direct, and confirm it covers unpaid invoices.
  • Open: Agree doc release process with Vision's Liam
  • Not known: whether the earlier rule to withhold release if unpaid applies to airfreight too.
  • Not known: whether this process covers all trades or only future ones.
  • 2 Oct 12:34, we wrote (WhatsApp C&A / Vision new group!) open the message
  • 2 Oct 12:29, we wrote (WhatsApp C&A / Vision new group!) open the message
  • 30 Sep 21:46, Liam wrote (WhatsApp C&A / Vision new group!) open the message
  • 30 Sep 20:40, we wrote (WhatsApp C&A / Vision new group!) open the message
  • 30 Sep 20:40, we wrote (WhatsApp C&A / Vision new group!) open the message
29.Anusaya Fresh, Kolkata: container release documents, no trade numberno payment, documents only

We recommend: Follow up Anusaya directly: no document list or payment update has come back after three requests since 30 Sep.

9 days overdueDecides: James
  • 30 Sep 14:20: Desk asked Vani if COC meant COO (Country of Origin Certification). (WhatsApp QCFR —- >Anusaya Fresh)
  • 30 Sep 19:15: James sent the COO certificate ("COO NSA.pdf"). (WhatsApp QCFR —- >Anusaya Fresh)
  • 30 Sep 19:17: James asked: "advise specifically anything else you need" by email on the thread. (WhatsApp QCFR —- >Anusaya Fresh)
  • 2 Oct 12:55: Desk asked Pallavi if all documents for Kolkata release had been received. (WhatsApp QCFR —- >Anusaya Fresh)
  • 6 Oct 05:50: James asked for an update on landed products and payments. (WhatsApp QCFR —- >Anusaya Fresh)
Background
  • Follow up Anusaya directly: no document list or payment update has come back after three requests since 30 Sep.
  • Open: Get Anusaya's list of remaining documents needed
  • Not known: whether Anusaya replied by email as requested.
  • No invoice, bill or credit note is linked to this trade in Xero.
  • 6 Oct 05:50, we wrote (WhatsApp QCFR —- >Anusaya Fresh) open the message
  • 2 Oct 12:55, we wrote (WhatsApp QCFR —- >Anusaya Fresh) open the message
  • 30 Sep 19:17, we wrote (WhatsApp QCFR —- >Anusaya Fresh) open the message
  • 30 Sep 19:15, we wrote (WhatsApp QCFR —- >Anusaya Fresh) open the message
  • 30 Sep 14:20, we wrote (WhatsApp QCFR —- >Anusaya Fresh) open the message
30.Vision Logistics, India shipment: certificate of origin and document setNo amount: document confirmation only

We recommend: Ask Vision in writing to confirm the full document set, including the COO, was sent to the customer: no one has confirmed it since 30 Sep.

9 days overdueDecides: James
  • 30 Sep 19:13: Nathan: "I think that was Yes please Mandy" on the documents. (WhatsApp C&A / Vision new group)
  • 30 Sep 19:15: Carter and associates thanked Mandy for sending the documents. (WhatsApp C&A / Vision new group)
  • 30 Sep 20:20: James McNamara: "So they have the COO. Is that everything?" — unanswered. (WhatsApp C&A / Vision new group)
  • 30 Sep 20:21: James asked Vision to send documents direct to customers in future, not via us. (WhatsApp C&A / Vision new group)
  • 30 Sep 20:26: Liam agreed, but said for seafreight Vision needs our go-ahead before sending if unpaid. (WhatsApp C&A / Vision new group)
Background
  • Ask Vision in writing to confirm the full document set, including the COO, was sent to the customer: no one has confirmed it since 30 Sep.
  • Open: Confirm with Vision all documents were sent
  • Not known: whether the full document set, including the COO, has reached the customer.
  • No invoice, bill or credit note is linked to this trade in Xero.
  • 30 Sep 20:26, Liam wrote (WhatsApp C&A / Vision new group!) open the message
  • 30 Sep 20:21, we wrote (WhatsApp C&A / Vision new group!) open the message
  • 30 Sep 20:20, we wrote (WhatsApp C&A / Vision new group!) open the message
  • 30 Sep 19:15, we wrote (WhatsApp C&A / Vision new group!) open the message
  • 30 Sep 19:13, Nathan wrote (WhatsApp C&A / Vision new group!) open the message
31.Sherry Ng, Greenagri (MYS) & Q&A: CNF HK quote, sweet potato S 18kg (100ctn)no trade yet: quote needed

We recommend: Send Sherry Ng a CNF HK price for 100 cartons S sweet potato: she asked 7 days ago and nothing was quoted.

9 days overdueDecides: James
  • 1 Sep 16:42: James McNamara: "I meant for Asia Fruit Logistica" (separate topic). (WhatsApp Greenagri (MYS) & Q&A)
  • 1 Sep 22:58: Sherry Ng: "not attending 🤣" (replying on Asia Fruit Logistica, not the quote). (WhatsApp Greenagri (MYS) & Q&A)
  • 30 Sep 13:46: Sherry Ng asked for CNF HK price, white skin/purple flesh sweet potato, size S, 18kg cartons, 100 cartons. (WhatsApp Greenagri (MYS) & Q&A)
Background
  • Send Sherry Ng a CNF HK price for 100 cartons S sweet potato: she asked 7 days ago and nothing was quoted.
  • Open: Quote Sherry Ng CNF HK sweet potato
  • Not known: any BUY cost or freight figure to base a quote on.
  • No invoice, bill or credit note exists for this trade in Xero.
  • 30 Sep 13:46, Sherry Ng wrote (WhatsApp Greenagri (MYS) & Q&A) open the message
  • 1 Sep 22:58, Sherry Ng wrote (WhatsApp Greenagri (MYS) & Q&A) open the message
  • 1 Sep 16:42, we wrote (WhatsApp Greenagri (MYS) & Q&A) open the message
32.Banfresh, Singapore: Sam, regular WA supply queryno amount: outreach only

We recommend: Follow up with Sam directly by phone or call: no reply since 1 Oct to the WhatsApp question.

8 days overdueDecides: James
  • 1 Oct 08:52: We offered Sam 192 cartons strawberries at AUD 47.00 and sent a photo. (WhatsApp C&A - SIN - BANFRESH)
  • 1 Oct 08:53: We asked Sam: "would you be interested in regular supply quality WA". (WhatsApp C&A - SIN - BANFRESH)
Background
33.Banfresh, Singapore: offer of 192 strawberry cartons at AUD 47no sale yet

We recommend: Quenton to chase Banfresh by phone: WhatsApp offer of 192 cartons at AUD 47 is unanswered since 1 Oct.

8 days overdueDecides: James
  • 1 Oct 08:52: We offered Banfresh "Strawberries 192 at 47.00" with photos. (WhatsApp C&A - SIN - BANFRESH)
  • 1 Oct 08:53: We asked Sam "would you be interested in regular supply quality WA". (WhatsApp C&A - SIN - BANFRESH)
  • 7 Oct: No reply from Banfresh in six days; no invoice or bill exists for this offer. (Xero)
Background
34.Lao Sin Kian Choon, Francis: strawberries, white shoulder quality complaintprice AUD 45.50

We recommend: Reply to Francis on white shoulder before he decides: he raised it then dropped to price, no answer sent since.

8 days overdueDecides: James
  • 1 Oct 20:48: Carter and associates: "May be too low bro I'll check" on Francis's price. (WhatsApp C&A - Lao Sin Kian Choon)
  • 1 Oct 20:50: Francis: "What prices" (WhatsApp C&A - Lao Sin Kian Choon)
  • 1 Oct 20:51: Francis: "And this too much white shoulder", raised against the price. (WhatsApp C&A - Lao Sin Kian Choon)
  • 1 Oct 20:52: Carter and associates offered AUD 45.50, against others at 46 and 47. (WhatsApp C&A - Lao Sin Kian Choon)
  • 2 Oct 11:04: Carter and associates sent a photo; no reply on the white shoulder since. (WhatsApp C&A - Lao Sin Kian Choon)
Background
  • Reply to Francis on white shoulder before he decides: he raised it then dropped to price, no answer sent since.
  • Open: Answer Francis on strawberry white shoulder quality
  • Not known: which trade or quantity this strawberry chat refers to.
  • No invoice, bill or credit note is linked to this item.
  • 2 Oct 11:04, we wrote (WhatsApp C&A - Lao Sin Kian Choon) open the message
  • 1 Oct 20:52, we wrote (WhatsApp C&A - Lao Sin Kian Choon) open the message
  • 1 Oct 20:51, Francis wrote (WhatsApp C&A - Lao Sin Kian Choon) open the message
  • 1 Oct 20:50, Francis wrote (WhatsApp C&A - Lao Sin Kian Choon) open the message
  • 1 Oct 20:48, we wrote (WhatsApp C&A - Lao Sin Kian Choon) open the message
35.CountHQ: transfer for Quenton and James's wages, requested 1 OctAUD 9,000 payroll

We recommend: Transfer AUD 9,000 to the account CountHQ named for Quenton and James's wages, now 5 days overdue.

7 days overdueDecides: James
  • 1 Oct 12:41: CountHQ asked us to transfer funds to the QC Fresh CBA or BOS account so they could process payment. (WhatsApp C&A/OA)
  • 1 Oct 12:48: CountHQ: "transfer approximately $9k" to cover wage payments for Quenton and James. (WhatsApp C&A/OA)
  • 1 Oct 21:14: CountHQ flagged a possible duplicate payment of $25,989.60 on Kulani bill #1407, separate from payroll. (WhatsApp C&A/OA)
  • 2 Oct 08:44: Our own message confirmed an unrelated $74 Telstra payment, not linked to payroll. (WhatsApp C&A/OA)
Background
36.CountHQ: reword draft ATO payment-reminder messagesno amount: wording task

We recommend: Reword the ATO instalment reminder template with Quenton; the draft and AMEX statement were already sent 5 Oct.

7 days overdueDecides: James
  • 2 Oct 16:38: CountHQ asked us to check and reword messages they drafted. (WhatsApp C&A/OA)
  • 2 Oct 13:55: CountHQ replied "Noted." to an earlier message. (WhatsApp C&A/OA)
  • 5 Oct 13:48: We sent an AMEX statement attachment in the chat. (WhatsApp C&A/OA)
  • 5 Oct 13:49: CountHQ replied "Thanks", closing the thread. (WhatsApp C&A/OA)
Background
  • Reword the ATO instalment reminder template with Quenton; the draft and AMEX statement were already sent 5 Oct.
  • Open: Review and reword CountHQ's draft messages
  • Not known: which draft messages CountHQ wanted reworded; none are shown beyond the ATO template.
  • No invoice, bill or credit note is linked to this trade in Xero.
  • 5 Oct 13:49, CountHQ wrote (WhatsApp C&A/OA) open the message
  • 5 Oct 13:48, we wrote (WhatsApp C&A/OA) open the message
  • 2 Oct 16:38, CountHQ wrote (WhatsApp C&A/OA) open the message
  • 2 Oct 13:55, CountHQ wrote (WhatsApp C&A/OA) open the message
  • 2 Oct 10:42, we wrote (WhatsApp C&A/OA) open the message
37.CountHQ, Galloub Bros: transfer funds to QC Fresh account, asked 1 OctAUD 10,575 owed, unverified in Xero

We recommend: Ask CountHQ for the Galloub Bros bill number before transferring: no bill or invoice for it is in Xero.

7 days overdueDecides: James
  • 1 Oct 12:41: CountHQ asked us to "transfer funds to the QC Fresh CBA account or BOS account" to process a payment. (WhatsApp C&A/OA)
  • 1 Oct 12:48: CountHQ separately asked for AUD 9,000 for James and Quenton's payroll, same account. (WhatsApp C&A/OA)
  • 1 Oct 21:14: CountHQ flagged a possible duplicate Kulani bill payment, AUD 25,989.60 on bill #1407 v #1399. (WhatsApp C&A/OA)
  • 7 Oct 22:34: Xero, desk copy: no invoice, bill or credit note linked to this trade for Galloub Bros. (Xero, desk copy 7 Oct 2026 22:34)
Background
  • Ask CountHQ for the Galloub Bros bill number before transferring: no bill or invoice for it is in Xero.
  • Open: Transfer funds to QC Fresh account for payment
  • Not known: which bill records the Galloub Bros AUD 10,575 figure CountHQ is chasing.
  • CountHQ's own duplicate-payment flag the same day warns against moving funds without checking the bill first.
  • 1 Oct 21:14, CountHQ wrote (WhatsApp C&A/OA) open the message
  • 1 Oct 12:48, CountHQ wrote (WhatsApp C&A/OA) open the message
  • 1 Oct 12:41, CountHQ wrote (WhatsApp C&A/OA) open the message
  • 1 Oct 08:57, we wrote (WhatsApp C&A/OA) open the message
  • 30 Sep 17:12, we wrote (WhatsApp C&A/OA) open the message
38.Whitten Citrus: 88s line discount on invoice revision50c per carton discount

We recommend: Confirm to CountHQ in writing: 88s rate is AUD 31.50 not 32.00, so the invoice can be revised.

7 days overdueDecides: James
  • 30 Sep 15:49: CountHQ asked: does 88s mean AUD 31.50 instead of AUD 32.00 on the third line, and should they revise the invoice. (WhatsApp C&A/OA)
  • 30 Sep 15:53: James McNamara replied he had not formally asked yet, but confirmed that is what he meant. (WhatsApp C&A/OA)
  • 30 Sep 15:55: CountHQ said they will wait for formal confirmation and revise the invoice once confirmed. (WhatsApp C&A/OA)
  • 7 Oct: No Whitten Citrus invoice, bill or credit note is linked to this trade in Xero. (Xero, desk copy 7 Oct)
Background
39.Grower Connect, WA: strawberry punnets for next week's volumesno figure decided yet

We recommend: Confirm volumes before locking AUD 2.50 a punnet: Michael warns fruit will be smaller despite the warm weather.

7 days overdueDecides: James
  • 2 Oct 13:45: We offered AUD 2.20 a punnet: "2.20 would still work". (WhatsApp C&A - WA Straw Phil)
  • 2 Oct 15:02: Michael: "Definitely next week $2.50 We have warm weather coming most of the fruit will be red". (WhatsApp C&A - WA Straw Phil)
  • 2 Oct 14:31: We asked Michael: "Do you have XL berries high colour?" (WhatsApp C&A - WA Straw Phil)
  • 2 Oct 15:46: Michael: warm weather will not increase size, "it will make the fruit smaller". (WhatsApp C&A - WA Straw Phil)
Background
  • Confirm volumes before locking AUD 2.50 a punnet: Michael warns fruit will be smaller despite the warm weather.
  • Open: Lock in Grower Connect volumes at $2.50
  • Not known: what volume (punnets) is being asked for.
  • No invoice, bill or credit note linked to this trade in Xero.
  • 2 Oct 15:46, Michael wrote (WhatsApp C&A - WA Straw Phil) open the message
  • 2 Oct 15:42, we wrote (WhatsApp C&A - WA Straw Phil) open the message
  • 2 Oct 15:02, Michael wrote (WhatsApp C&A - WA Straw Phil) open the message
  • 2 Oct 14:31, we wrote (WhatsApp C&A - WA Straw Phil) open the message
  • 2 Oct 13:45, we wrote (WhatsApp C&A - WA Straw Phil) open the message
40.Anusaya Fresh, Kolkata: container release documents, no reply after 5 daysnot known: no invoice or bill linked

We recommend: Escalate past Pallavi now: she has not answered three asks since 2 Oct; Quenton has already asked Dinesh to chase internally.

7 days overdueDecides: James
  • 30 Sep 19:15: James sent "COO NSA.pdf" to Anusaya Fresh, no reply recorded. (WhatsApp QCFR —- >Anusaya Fresh)
  • 30 Sep 19:17: James: "Please advise specifically anything else you need" referencing the 13:26 AEST email thread. (WhatsApp QCFR —- >Anusaya Fresh)
  • 2 Oct 12:55: Quenton asked Pallavi directly: "Have you received all the documents for the release of the container at Kolkata?" (WhatsApp QCFR —- >Anusaya Fresh)
  • 6 Oct 05:50: James: "could we have an update on the landed products and payments please?" No reply. (WhatsApp QCFR —- >Anusaya Fresh)
  • 7 Oct 13:09: Quenton asked Dinesh to chase his own team for the information requested. (WhatsApp QCFR —- >Anusaya Fresh)
Background
  • Escalate past Pallavi now: she has not answered three asks since 2 Oct; Quenton has already asked Dinesh to chase internally.
  • Open: Confirm Pallavi has all Kolkata release documents
  • Not known: whether Pallavi has in fact received all release documents.
  • Not known: any invoice, bill or credit note in Xero for this trade.
  • 7 Oct 13:09, we wrote (WhatsApp QCFR —- >Anusaya Fresh) open the message
  • 6 Oct 05:50, we wrote (WhatsApp QCFR —- >Anusaya Fresh) open the message
  • 2 Oct 12:55, we wrote (WhatsApp QCFR —- >Anusaya Fresh) open the message
  • 30 Sep 19:17, we wrote (WhatsApp QCFR —- >Anusaya Fresh) open the message
  • 30 Sep 19:15, we wrote (WhatsApp QCFR —- >Anusaya Fresh) open the message
41.Grower Connect: confirm warehouse email on correspondenceNo amount: email address decision

We recommend: Confirm warehouse@growerconnect.com.au is included on Grower Connect correspondence: no reply has come back since 1 Oct.

7 days overdueDecides: James
  • 1 Oct 08:57: Desk asked: "warehouse@growerconnect.com.au Are we including this email for Grower Connect" (WhatsApp C&A/OA)
Background
42.Pinnacle Fresh, Melbourne: introduction call requested via Carl Engelno amount: call only

We recommend: Call Daniel Newport, Pinnacle Fresh, today: Carl Engel has chased repeatedly since 2 Oct and Newport leaves for a US trade show next week.

7 days overdueDecides: James
  • 2 Oct 09:42: We offered Pinnacle Fresh Valencia oranges and Afourer mandarins via Carl Engel. (WhatsApp Q&A — Carl Engel)
  • 2 Oct 09:43: Carl Engel: "Call him tell him, he seemed super chill happy Australian." (WhatsApp Q&A — Carl Engel)
  • 2 Oct 09:44: Carl Engel: "He rumored me as I stumbled through the pitch." (WhatsApp Q&A — Carl Engel)
  • 6 Oct 17:10: Latest dated message in the thread is a school newsletter, unrelated to Pinnacle Fresh or payment. (Gmail, quenton@)
Background
  • Call Daniel Newport, Pinnacle Fresh, today: Carl Engel has chased repeatedly since 2 Oct and Newport leaves for a US trade show next week.
  • Open: Call Daniel Newport, Pinnacle Fresh, today
  • No invoice, bill or trade is linked to Pinnacle Fresh in Xero.
  • Not known: Daniel Newport's phone number or email address.
  • 2 Oct 09:45, Carl Engel wrote (WhatsApp Q&A — Carl Engel) open the message
  • 2 Oct 09:44, Carl Engel wrote (WhatsApp Q&A — Carl Engel) open the message
  • 2 Oct 09:43, Carl Engel wrote (WhatsApp Q&A — Carl Engel) open the message
  • 2 Oct 09:42, we wrote (WhatsApp Q&A — Carl Engel) open the message
  • 2 Oct 09:42, we wrote (WhatsApp Q&A — Carl Engel) open the message
43.Chislett: full-supply timeframe for a future order, no trade numberno payment involved

We recommend: Chase Jaco van Coller by phone: the 2 Oct question was answered on quality only, not timeframe, and no trade sits behind it.

7 days overdueDecides: James
  • 30 Sep 10:54: We asked Jaco: "May I have an update on my orders please?" (WhatsApp C&A - Chislett)
  • 30 Sep 12:45: We followed up: "Update today?" (WhatsApp C&A - Chislett)
  • 2 Oct 06:49: We asked Jaco the full-supply timeframe for a future order. (WhatsApp C&A - Chislett)
  • 3 Oct 07:20-07:21: Jaco replied only on pack size: "Yes this was 9kg. Just showing the quality". (WhatsApp C&A - Chislett)
Background
  • Chase Jaco van Coller by phone: the 2 Oct question was answered on quality only, not timeframe, and no trade sits behind it.
  • Open: Get Chislett's full-supply timeframe
  • Not known: any trade or invoice linked to this future order.
  • Jaco has replied to other messages since, so the thread is live.
  • 3 Oct 07:21, Jaco van Coller wrote (WhatsApp C&A - Chislett) open the message
  • 3 Oct 07:20, we wrote (WhatsApp C&A - Chislett) open the message
  • 2 Oct 06:49, we wrote (WhatsApp C&A - Chislett) open the message
  • 30 Sep 12:45, we wrote (WhatsApp C&A - Chislett) open the message
  • 30 Sep 10:54, we wrote (WhatsApp C&A - Chislett) open the message
44.Kulani: possible duplicate bill payment, #1407 vs #1399AUD 25,989.60 BUY

We recommend: Confirm with Kulani whether 1407 duplicates 1399 before any refund claim: no trade link or bill record found in Xero.

7 days overdueDecides: James
  • 1 Oct 21:14: CountHQ flagged AUD 25,989.60 paid on Kulani bill #1407 may duplicate bill #1399 paid about a week earlier. (WhatsApp C&A/OA)
Background
  • Confirm with Kulani whether 1407 duplicates 1399 before any refund claim: no trade link or bill record found in Xero.
  • Open: Check Kulani bills 1407 and 1399 duplication
  • Not known: no Kulani bill, invoice or credit note linked to this trade in Xero.
  • Not known: whether 1407 and 1399 relate to the same trade under different references.
  • 2 Oct 10:42, we wrote (WhatsApp C&A/OA) open the message
  • 2 Oct 08:44, we wrote (WhatsApp C&A/OA) open the message
  • 1 Oct 21:14, CountHQ wrote (WhatsApp C&A/OA) open the message
  • 1 Oct 12:48, CountHQ wrote (WhatsApp C&A/OA) open the message
  • 1 Oct 12:41, CountHQ wrote (WhatsApp C&A/OA) open the message
45.Vision International, Perth to Kuala Lumpur: airfreight rate still unconfirmedquoted $1.80/kg all-in, unconfirmed

We recommend: Get Liam to send the actual all-in rate from the separate chat he referenced: the $1.80/kg figure excludes the $50 AANZFTA COO and is not final.

7 days overdueDecides: James
  • 2 Oct 14:29: Nathan quoted "$1.80/kg all-in Excludes $50 for AANZFTA COO". (WhatsApp C&A / Vision new group)
  • 2 Oct 14:29: Liam: "refer to our chat for the actual all in sorry mate as discussed", pointing to a separate chat not in this record. (WhatsApp C&A / Vision new group)
  • 2 Oct 19:22: Angela Thompson raised a separate labelling issue for trade 1038335; no rate figure given there. (WhatsApp C&A / Vision new group)
Background
  • Get Liam to send the actual all-in rate from the separate chat he referenced: the $1.80/kg figure excludes the $50 AANZFTA COO and is not final.
  • Open: Confirm actual all-in Perth-KL rate with Liam
  • Not known: the actual all-in rate from the separate chat Liam referenced.
  • No invoice, bill or credit note is linked to this trade in Xero.
  • 2 Oct 19:22, Angela Thompson wrote (WhatsApp C&A / Vision new group!) open the message
  • 2 Oct 19:22, Angela Thompson wrote (WhatsApp C&A / Vision new group!) open the message
  • 2 Oct 14:29, Liam wrote (WhatsApp C&A / Vision new group!) open the message
  • 2 Oct 14:29, Nathan wrote (WhatsApp C&A / Vision new group!) open the message
  • 2 Oct 12:34, we wrote (WhatsApp C&A / Vision new group!) open the message
46.Vision International: punnet tray counts per AKE and PIP, no trade linkedno amount: logistics query

We recommend: Chase Vision directly for the AKE/PIP punnet counts: no reply from JAS after 5 days.

7 days overdueDecides: James
  • 2 Oct 12:34: We asked Vision to check with JAS how many 500g punnet trays fit into an AKE or PIP, noting height may rise from 84mm to 100mm. (WhatsApp C&A / Vision new group)
  • 2 Oct 12:29: We separately asked Vision (Mandy) for the Perth-KL AKE airfreight rate. (WhatsApp C&A / Vision new group)
  • 2 Oct 14:29: Nathan quoted "$1.80/kg all-in" and Liam referred to a prior chat for the rate; neither answered the punnet-count question. (WhatsApp C&A / Vision new group)
Background
47.Vision International, Kuala Lumpur: strawberries missing Malaysian produce labels (1038335)no payment involved

We recommend: Instruct the packer to apply Malaysian produce labels pre-despatch, as Angela asked, to stop repeat holds at JAS Perth.

7 days overdueDecides: James
  • 2 Oct 19:22: Angela Thompson (Vision): JAS Perth found the KUL strawberries, trade 1038335, missing Malaysian produce labels. (WhatsApp C&A / Vision new group)
  • 2 Oct 19:22: Angela: Vision prepared the missing labels this time; asked labels be applied before despatch in future, sent a template. (WhatsApp C&A / Vision new group)
  • 2 Oct 19:24: Carter and Associates replied: "I shall request" (to the packer). (WhatsApp C&A / Vision new group)
Background
48.Q&A (Aust) & Berry Mount: Rinshab asks season start datesNo amount: information request

We recommend: Reply to Rinshab with the season start dates by variety once Quenton confirms them: no reply sent in 5 days.

7 days overdueDecides: James
  • 2 Oct 21:42: Rinshab opened with "Good afternoon". (WhatsApp Q&A (Aust) & Berry Mount)
  • 2 Oct 22:42: Rinshab asked "when season starting". (WhatsApp Q&A (Aust) & Berry Mount)
  • 2 Oct 22:43: We replied "Which variety" without answering. (WhatsApp Q&A (Aust) & Berry Mount)
  • 2 Oct 22:50: Rinshab followed with "What products available", still unanswered. (WhatsApp Q&A (Aust) & Berry Mount)
Background
  • Reply to Rinshab with the season start dates by variety once Quenton confirms them: no reply sent in 5 days.
  • Open: Tell Rinshab the season start dates
  • Not known: which varieties or products Rinshab is enquiring about.
  • No trade, invoice or bill is linked to this contact.
  • 2 Oct 22:50, RINSHAB wrote (WhatsApp Q&A (Aust) & Berry Mount) open the message
  • 2 Oct 22:43, we wrote (WhatsApp Q&A (Aust) & Berry Mount) open the message
  • 2 Oct 22:42, RINSHAB wrote (WhatsApp Q&A (Aust) & Berry Mount) open the message
  • 2 Oct 22:38, we wrote (WhatsApp Q&A (Aust) & Berry Mount) open the message
  • 2 Oct 21:42, RINSHAB wrote (WhatsApp Q&A (Aust) & Berry Mount) open the message
49.Rinshab, Berry Mount: product enquiry, no trade yetno amount: general enquiry

We recommend: Send Berry Mount the available-products list: Rinshab and George both asked, no variety named yet.

7 days overdueDecides: James
  • 2 Oct 22:38: We greeted Rinshab in WhatsApp group Q&A (Aust) & Berry Mount. (WhatsApp Q&A (Aust) & Berry Mount)
  • 2 Oct 22:42: Rinshab asked "when season starting". (WhatsApp Q&A (Aust) & Berry Mount)
  • 2 Oct 22:43: We asked "Which variety"; no reply on variety since. (WhatsApp Q&A (Aust) & Berry Mount)
  • 2 Oct 22:50: Rinshab asked "What products available". (WhatsApp Q&A (Aust) & Berry Mount)
  • 3 Oct 03:38: George Joseph Rodrigues asked us to share the list of available in-season products. (WhatsApp Q&A (Aust) & Berry Mount)
Background
  • Open: Get Rinshab's variety of interest
  • Not known: which variety or product Rinshab or George actually wants.
  • No invoice, bill or credit note is linked to this trade in Xero.
  • 3 Oct 03:38, George Joseph Rodrigues wrote (WhatsApp Q&A (Aust) & Berry Mount) open the message
  • 2 Oct 22:50, RINSHAB wrote (WhatsApp Q&A (Aust) & Berry Mount) open the message
  • 2 Oct 22:43, we wrote (WhatsApp Q&A (Aust) & Berry Mount) open the message
  • 2 Oct 22:42, RINSHAB wrote (WhatsApp Q&A (Aust) & Berry Mount) open the message
  • 2 Oct 22:38, we wrote (WhatsApp Q&A (Aust) & Berry Mount) open the message
50.Finley, Dubai: sea shipment ETD/ETA query, no trade numberno settlement figure

We recommend: Confirm sea sailing ETD/ETA to Minhaj now: he flagged on 3 Oct we promised to advise same day and never did.

6 days overdueDecides: James
  • 3 Oct 13:07: Minhaj: "We are interested let us know the ETD and ETA." (WhatsApp C&A - DXB - KART- Finley)
  • 3 Oct 14:39: We replied: "might be early Wednesday arrive Wednesday" - unclear if sea or air. (WhatsApp C&A - DXB - KART- Finley)
  • 3 Oct 15:14: Minhaj clarified: "I'm asking about the sea shipment," not air. (WhatsApp C&A - DXB - KART- Finley)
  • 3 Oct 15:15: We said: "Not the mango Ok," "Ok let me advise to day" - no dates sent since. (WhatsApp C&A - DXB - KART- Finley)
Background
  • Confirm sea sailing ETD/ETA to Minhaj now: he flagged on 3 Oct we promised to advise same day and never did.
  • Open: Send Minhaj sea shipment ETD and ETA
  • Not known: the actual sea ETD/ETA; no booking or waybill is in the record.
  • No invoice, bill or credit note is linked to this trade in Xero.
  • 3 Oct 15:15, we wrote (WhatsApp C&A - DXB - KART- Finley) open the message
  • 3 Oct 15:15, we wrote (WhatsApp C&A - DXB - KART- Finley) open the message
  • 3 Oct 15:14, Minhaj wrote (WhatsApp C&A - DXB - KART- Finley) open the message
  • 3 Oct 14:39, we wrote (WhatsApp C&A - DXB - KART- Finley) open the message
  • 3 Oct 13:07, Minhaj wrote (WhatsApp C&A - DXB - KART- Finley) open the message
51.Vision International, KUL & SIN: landed price pallets per order queryno amount: pricing confirmation

We recommend: Confirm to Liam whether each order is 2 pallets delivered: he cannot finish the KUL/SIN landed pricing without it.

6 days overdueDecides: James
  • 3 Oct 21:48: Liam: sell price "$113" for the load. (WhatsApp Liam James Q group)
  • 3 Oct 21:56: Liam asked: "Is it 2 pallets delivered for each order?" (WhatsApp Liam James Q group)
  • 3 Oct 22:00: Liam gave KUL & SIN prices: 15 punnet $54/tray, 16 punnet $60/tray, "Assuming above". (WhatsApp Liam James Q group)
Background
  • Confirm to Liam whether each order is 2 pallets delivered: he cannot finish the KUL/SIN landed pricing without it.
  • Open: Confirm to Liam if two pallets per order
  • Not known: whether each order is in fact 2 pallets delivered.
  • No invoice, bill or credit note is linked to this trade in Xero.
  • 3 Oct 22:00, Liam wrote (WhatsApp Liam James Q group) open the message
  • 3 Oct 22:00, Liam wrote (WhatsApp Liam James Q group) open the message
  • 3 Oct 21:56, Liam wrote (WhatsApp Liam James Q group) open the message
  • 3 Oct 21:56, we wrote (WhatsApp Liam James Q group) open the message
  • 3 Oct 21:48, Liam wrote (WhatsApp Liam James Q group) open the message
52.Dubai buyers: North Qld R2E2 mango pricing, no trade yetno sale yet

We recommend: Chase Minhaj for a yes/no this week: pricing sent 4 Oct, no reply after 3 days overdue.

5 days overdueDecides: James
  • 4 Oct 07:19: Desk opened with Finley on Whitton Valencia grades. (WhatsApp C&A - DXB - KART- Finley)
  • 4 Oct 10:54: Desk asked if grades meet Dubai customers' expectation. (WhatsApp C&A - DXB - KART- Finley)
  • 4 Oct 12:33: Desk sent R2E2 pricing: EK $7.65/kg ($85.75 ctn), Qatar $7.35/kg ($84.00 ctn), Brisbane load, ETD Wed; asked if interested this week. (WhatsApp C&A - DXB - KART- Finley)
Background
53.Q&A (Aust) & Berry Mount: new-season Qld R2E2 mango prices sent, no trade yetno sale or buy yet

We recommend: Chase the group for a reply by 10 Oct: prices were sent 4 Oct and no buyer has confirmed interest.

5 days overdueDecides: James
  • 3 Oct 03:38: George Joseph Rodrigues asked for the list of available in-season products. (WhatsApp Q&A (Aust) & Berry Mount)
  • 4 Oct 12:36: Carter and Associates sent R2E2 mango prices: EK $7.65/Qatar $7.35, ETD Wednesday, asked who is interested this week. (WhatsApp Q&A (Aust) & Berry Mount)
  • 4 Oct 12:37: Two images attached with the price list, not captured. (WhatsApp Q&A (Aust) & Berry Mount)
  • 7 Oct 06:03: No invoice, bill or credit note linked to this trade in Xero. (Xero)
Background
54.Zaynco: final commercial invoice requested by Haziqidrisnot known: no SALE figure in Xero

We recommend: Issue Zaynco's final invoice on correct weight once it is confirmed: no invoice or bill is yet in Xero for this trade.

5 days overdueDecides: James
  • 4 Oct 13:43: Haziqidris: "Dear team, please send us the final invoice." (WhatsApp CARTERS & DOC / ZaynCo)
  • 4 Oct 14:00: Haziqidris: a final commercial invoice was promised, based on the correct weight. (WhatsApp CARTERS & DOC / ZaynCo)
  • 4 Oct 14:01: Haziqidris again: "please expedite the final invoice from your side", buyer relying on preliminary invoice. (WhatsApp CARTERS & DOC / ZaynCo)
  • 7 Oct: No invoice, bill or credit note linked to this trade in Xero. (Xero)
Background
  • Issue Zaynco's final invoice on correct weight once it is confirmed: no invoice or bill is yet in Xero for this trade.
  • Open: Send Zaynco the final invoice
  • Not known: the correct weight, or any SALE figure to invoice against.
  • Not known: what the preliminary invoice showed or who issued it.
  • 4 Oct 14:01, Haziqidris wrote (WhatsApp CARTERS & DOC / ZaynCo) open the message
  • 4 Oct 14:00, Haziqidris wrote (WhatsApp CARTERS & DOC / ZaynCo) open the message
  • 4 Oct 13:43, Haziqidris wrote (WhatsApp CARTERS & DOC / ZaynCo) open the message
  • 4 Oct 13:43, Haziqidris wrote (WhatsApp CARTERS & DOC / ZaynCo) open the message
  • 4 Oct 12:26, Stefan Zayn wrote (WhatsApp CARTERS & DOC / ZaynCo) open the message
55.Berry Mount: indicative season pricing requested by George Joseph Rodrigues (Q&A (Aust) & Berry Mount)no figure: pricing request only

We recommend: Quenton sends Rodrigues indicative mango pricing now: Jeddah/Dubai figures already shared in group, growers requiring cash this season.

5 days overdueDecides: Quenton
  • 4 Oct 15:39: Carter and Associates: Dubai, Subair and Rinshab mangoes just starting new QLD SWM season; growers requiring cash payments. (WhatsApp Q&A (Aust) & Berry Mount)
  • 4 Oct 15:45: Carter and Associates quoted Jeddah AUD 105.75 a carton for Mangoes R2E2. (WhatsApp Q&A (Aust) & Berry Mount)
  • 4 Oct 23:07: George Joseph Rodrigues asked Quenton for indicative pricing to plan forward programs. (WhatsApp Q&A (Aust) & Berry Mount)
  • 5 Oct 00:17: S Hussain replied: "Very very high prices". (WhatsApp Q&A (Aust) & Berry Mount)
  • 5 Oct 00:20: Carter and Associates: season just starting, freight high from Middle East disturbance. (WhatsApp Q&A (Aust) & Berry Mount)
Background
  • Quenton sends Rodrigues indicative mango pricing now: Jeddah/Dubai figures already shared in group, growers requiring cash this season.
  • Open: Send Rodrigues indicative pricing for season programs
  • Not known: any formal price list or program document beyond the WhatsApp figures.
  • 5 Oct 00:20, we wrote (WhatsApp Q&A (Aust) & Berry Mount) open the message
  • 5 Oct 00:17, S Hussain wrote (WhatsApp Q&A (Aust) & Berry Mount) open the message
  • 4 Oct 23:07, George Joseph Rodrigues wrote (WhatsApp Q&A (Aust) & Berry Mount) open the message
  • 4 Oct 15:45, we wrote (WhatsApp Q&A (Aust) & Berry Mount) open the message
  • 4 Oct 15:39, we wrote (WhatsApp Q&A (Aust) & Berry Mount) open the message
56.Zayn Co: strawberry shipment to MK, document status requestedno figure: status query

We recommend: Reply to Stefan Zayn with document status for the MK strawberry shipment: no reply sent since 4 Oct.

5 days overdueDecides: James
  • 4 Oct 11:59: Stefan Zayn: "Do we have status of docs for strawberries to MK?" (WhatsApp CARTERS & DOC / ZaynCo)
  • 4 Oct 12:26: Stefan Zayn sent an image attachment, not captured in record. (WhatsApp CARTERS & DOC / ZaynCo)
  • 4 Oct 13:43: Haziqidris: "Good day", no document status given. (WhatsApp CARTERS & DOC / ZaynCo)
Background
57.Minhaj, Dubai: Whitton Valencia citrus grade samples, no trade numberno settlement due yet

We recommend: Chase Minhaj directly for a grade verdict: his 4 Oct question went unanswered and no trade has been booked.

5 days overdueDecides: James
  • 4 Oct 07:19: We sent Minhaj photos of the Whitton Valencia samples. (WhatsApp C&A - DXB - KART- Finley)
  • 4 Oct 10:54: We asked Minhaj: "does these grades met yours and you customers grade expectation?" (WhatsApp C&A - DXB - KART- Finley)
  • 4 Oct 12:33: We moved on to a separate Qld mango offer without a reply on the citrus grades. (WhatsApp C&A - DXB - KART- Finley)
  • 7 Oct: No invoice, bill or credit note is linked to this trade in Xero. (Xero)
Background
  • Chase Minhaj directly for a grade verdict: his 4 Oct question went unanswered and no trade has been booked.
  • Open: Get Minhaj's verdict on citrus grade samples
  • Not known: whether Minhaj has replied by any other channel.
  • No trade number exists yet; nothing has been priced or booked.
  • 4 Oct 12:33, we wrote (WhatsApp C&A - DXB - KART- Finley) open the message
  • 4 Oct 12:33, we wrote (WhatsApp C&A - DXB - KART- Finley) open the message
  • 4 Oct 10:54, we wrote (WhatsApp C&A - DXB - KART- Finley) open the message
  • 4 Oct 07:19, we wrote (WhatsApp C&A - DXB - KART- Finley) open the message
  • 4 Oct 07:19, we wrote (WhatsApp C&A - DXB - KART- Finley) open the message
58.Grower Connect (Michael), KUL: strawberries for 7 Oct shipmentno settlement due

We recommend: Chase Michael by phone today for a yes/no on the branded strawberries: KUL ships 7 Oct and he has not confirmed.

4 days overdueDecides: James
  • 2 Oct: Michael: brand change "will make the fruit smaller" - declined a prior ask. (WhatsApp C&A - WA Straw Phil)
  • 5 Oct 12:26: We asked Michael, with a photo: "Do you have this brand for the 7th?" (WhatsApp C&A - WA Straw Phil)
  • 5 Oct 12:41: Michael: "Will get back to u", said yesterday's shipment was "probably 60% that brand". (WhatsApp C&A - WA Straw Phil)
  • 5 Oct 12:45: We pushed on pricing (2.20 vs 2.50) and asked for tray stickers for KUL; no reply since. (WhatsApp C&A - WA Straw Phil)
Background
  • Chase Michael by phone today for a yes/no on the branded strawberries: KUL ships 7 Oct and he has not confirmed.
  • Open: Get Grower Connect answer on brand for 7th
  • Not known: whether Michael can supply the brand for 7 Oct.
  • No invoice or bill yet linked to this trade in Xero.
  • 5 Oct 12:45, we wrote (WhatsApp C&A - WA Straw Phil) open the message
  • 5 Oct 12:41, Michael wrote (WhatsApp C&A - WA Straw Phil) open the message
  • 5 Oct 12:26, we wrote (WhatsApp C&A - WA Straw Phil) open the message
  • 5 Oct 12:26, we wrote (WhatsApp C&A - WA Straw Phil) open the message
  • 2 Oct 15:46, Michael wrote (WhatsApp C&A - WA Straw Phil) open the message
59.Send the Desk Guide and the Desk Guidelines to Quenton?no amount

We recommend: Yes: send both to Quenton now, because he works the desk from Tuesday and both are written for him.

3 days overdueDecides: James
  • 5 Oct 2026: Desk_Guide_2026-10-05.docx, last changed 21:50, in Operations › COMPANY › Training. (Google Drive)
  • 5 Oct 2026: Desk_Guidelines_2026-10-06.docx, made 21:48, in the same folder. (Google Drive)
Background
60.Zaynco, Malaysia: MYR300 airline fee credit note asked by Stefan Zayncredit AUD 110

We recommend: Issue Zaynco a AUD 110 credit note for the airline fee: Stefan asked and no invoice or bill exists to offset it against.

3 days overdueDecides: James
  • 6 Oct 17:13: Stefan Zayn: forwarder settled for MYR300 (~AUD110 fee), asked us to "issue CN for this amount". (WhatsApp CARTERS & DOC / ZaynCo)
  • 6 Oct 17:15: Stefan Zayn: "I expect this AUD110 will be borne by C&A fully". (WhatsApp CARTERS & DOC / ZaynCo)
  • 7 Oct: No invoice, bill or credit note linked to this trade in Xero. (Xero)
Background
  • Issue Zaynco a AUD 110 credit note for the airline fee: Stefan asked and no invoice or bill exists to offset it against.
  • Open: Issue Zaynco credit note for AUD110 fee
  • Not known: which invoice or trade this fee relates to.
  • 6 Oct 19:11, Stefan Zayn wrote (WhatsApp CARTERS & DOC / ZaynCo) open the message
  • 6 Oct 17:26, Stefan Zayn wrote (WhatsApp CARTERS & DOC / ZaynCo) open the message
  • 6 Oct 17:15, Stefan Zayn wrote (WhatsApp CARTERS & DOC / ZaynCo) open the message
  • 6 Oct 17:13, Stefan Zayn wrote (WhatsApp CARTERS & DOC / ZaynCo) open the message
  • 6 Oct 17:12, Stefan Zayn wrote (WhatsApp CARTERS & DOC / ZaynCo) open the message
61.Six authority checks: keep or dropno amount

We recommend: Keep all six, because each guards money or a counterparty and none blocks routine process.

2 days overdueDecides: James
  • 5 Oct 2026: Only a trader or the general manager can press Send; a read-only viewer cannot. (desk build report 5 Oct 16:55; commit c727a2b5)
  • 5 Oct 2026: Commercial figures change only by the roles that own them. (desk build report 5 Oct 16:55; commit c727a2b5)
  • 5 Oct 2026: The operator never makes commercial corrections: price, payment, terms and claims go to James's queue. (desk build report 5 Oct 16:55; commit c727a2b5)
  • 5 Oct 2026: Decisions put to James are closed only by James. (desk build report 5 Oct 16:55; commit c727a2b5)
  • 5 Oct 2026: A supplier's bank-account change needs a call-back to a number held before their form (payment-fraud defence). (desk build report 5 Oct 16:55; commit c727a2b5)
Background
  • 5 Oct 2026: Products come from MICoR and companies from the CRM. (desk build report 5 Oct 16:55; commit c727a2b5)
  • Not known: no mail or WhatsApp on the desk is linked to this item.
62.Ring Carl: deck review, H-E-B statusno amount

We recommend: Ask Carl whether he reviewed the deck and spoke to Daniel at Pinnacle, and get where H-E-B stands.

2 days overdueDecides: James
  • 7 Oct 2026: Carl's introduction email to Pinnacle Fresh has had no reply; James's call to Pinnacle was unanswered. (Meeting 7 Oct 2026 (Gemini notes and transcript))
  • 7 Oct 2026: Carl said he is interested to talk; time in Texas is c. 3pm. (Open items list, 7 Oct 2026 (call notes and working session))
  • 7 Oct 2026: Cherries are now added to the H-E-B and Pinnacle decks (done 7 Oct). (Open items list, 7 Oct 2026 (call notes and working session))
Background
  • Not known: no mail or WhatsApp on the desk is linked to this item.
63.Send Carl a summary of Geminino amount

We recommend: Send Carl a short summary of what Gemini does.

2 days overdueDecides: James
  • 7 Oct 2026: Quenton asked for it during the call. (Meeting 7 Oct 2026 (Gemini notes and transcript))
Background
  • Not known: no mail or WhatsApp on the desk is linked to this item.
64.Get Majestic photos, sizes, gradingno amount

We recommend: Get photos, sizes and grading for the new Majestic variety from David, Dory or Matt; James asked David on the call.

2 days overdueDecides: James
  • 7 Oct 2026: Not known whether the new variety is commercial scale. (Meeting 7 Oct 2026 (Gemini notes and transcript))
Background
  • Get photos, sizes and grading for the new Majestic variety from David, Dory or Matt; James asked David on the call.
  • Not known: no mail or WhatsApp on the desk is linked to this item.
65.Chase Pinnacle Fresh: one or two PMCs weeklyno amount

We recommend: Chase Daniel Newport at Pinnacle Fresh and offer one or two PMCs a week on a schedule he can rely on. The queued introduction email is set for 19 Oct 10:00; decide whether to chase now.

2 days overdueDecides: James
  • 7 Oct 2026: Daniel is at the IFPA show in Orlando; the introduction email is queued on Approve for Mon 19 Oct. (Desk Approve)
  • 7 Oct 2026: Quenton wants a weekly schedule offered so he can rely on us. (Open items list, 7 Oct 2026 (call notes and working session))
Background
  • Chase Daniel Newport at Pinnacle Fresh and offer one or two PMCs a week on a schedule he can rely on. The queued introduction email is set for 19 Oct 10:00; decide whether to chase now.
  • Not known: no mail or WhatsApp on the desk is linked to this item.
66.Ring Sam: start date and continues?no amount

We recommend: Ring Sam today: ask when he starts (c. last week of October) and whether he still wants to continue the program; if he cannot this year, tell him.

2 days overdueDecides: Quenton
  • 7 Oct 2026: Time is short before the customer plan is offered to Sam. (Meeting 7 Oct 2026 (Gemini notes and transcript))
Background
  • Ring Sam today: ask when he starts (c. last week of October) and whether he still wants to continue the program; if he cannot this year, tell him.
  • Not known: no mail or WhatsApp on the desk is linked to this item.
67.Obsidian: view-only on the TRADES folder?no amount

We recommend: Yes: change Obsidian to view-only on Operations › TRADES, because they read our documents to post Xero and do not file into trade folders.

2 days overdueDecides: James
  • 5 Oct 2026: carterandassoc@obsidianadvisory.com.au holds edit access (Contributor) on the TRADES folder of the Carter & Associates — Operations shared drive; it is not a member of the drive itself. (Google Drive sharing, checked 5 Oct 23:20)
  • 5 Oct 2026: Each trade's purchase orders, commercial invoices and credit notes are filed in its folder under TRADES. (Operations shared drive)
  • 5 Oct 2026: The Obsidian email waiting on this page asks them to raise two invoices from documents in those folders. (desk approval queue)
Background
  • Yes: change Obsidian to view-only on Operations › TRADES, because they read our documents to post Xero and do not file into trade folders.
  • The TRADES folder open TRADES ↗
  • To change it, as james@carterandassoc.com.au at drive.google.com: TRADES › Share › carterandassoc@obsidianadvisory.com.au › Viewer › Save.
  • Not known: no mail or WhatsApp on the desk is linked to this item.
68.Barakat Honey Gold: invoice at AUD 62?AUD 30,951 SALE

We recommend: Confirm the AUD 62 price so the desk can invoice the 2 Jan Honey Gold sale.

2 days overdueDecides: Quenton
  • 7 Oct 2026: Honey Gold, 2 Jan, AUD 30,951, never invoiced (1037956). (Working session)
Background
  • Not known: no mail or WhatsApp on the desk is linked to this item.
69.Set Google Drive for desktop to Stream filesno amount

We recommend: Accounts: james@carterandassoc.com.au, then exports@carterandassoc.com.au, in the Drive for desktop app on the laptop. Click the Drive icon in the taskbar › the gear › Preferences › choose the account › Google Drive › Stream files › Save. Repeat for the other account; restart Drive when it asks.

2 days overdueDecides: James
  • 5 Oct 2026: My Drive held locally on the laptop: 19.0 GB; the laptop disk keeps filling up. (off-the-laptop plan (https://drive.google.com/file/d/1guEkj0rqr2pkPFuyGz-mI8SbXvwEbO_5/view))
Background
  • Accounts: james@carterandassoc.com.au, then exports@carterandassoc.com.au, in the Drive for desktop app on the laptop. Click the Drive icon in the taskbar › the gear › Preferences › choose the account › Google Drive › Stream files › Save. Repeat for the other account; restart Drive when it asks.
  • Not known: no mail or WhatsApp on the desk is linked to this item.
70.Add the read-only GitHub key for the desk machineno amount

We recommend: Accounts: Google Cloud as james@carterandassoc.com.au, and GitHub as JRMcNamara. 1) console.cloud.google.com › project carter-desk › Compute Engine › VM instances › carter-desk-vm › SSH. 2) Run: sudo ssh-keygen -t ed25519 -N "" -C carter-desk-vm-readonly -f /etc/carter/github_deploy_key 3) Run: sudo cat /etc/carter/github_deploy_key.pub and copy the line. 4) github.com › JRMcNamara/carter-associates-estate › Settings › Deploy keys › Add deploy key; title carter-desk-vm (read-only); paste; leave Allow write access unticked; Add key. 5) In the SSH window run: sudo /opt/carter/release.sh --dry (it should end "test gate passed").

2 days overdueDecides: James
  • 5 Oct 2026: No key exists yet: /etc/carter holds only bridge.env and desk.env. (desk machine, checked 5 Oct 23:15)
  • 4 Oct 2026: Without it the machine cannot pull its own releases, and every release is copied from the laptop. (off-the-PC report (https://drive.google.com/file/d/1nN2fghFvgQMRHfSgh7pwpJ-uYxxbEeoh/view))
Background
  • Accounts: Google Cloud as james@carterandassoc.com.au, and GitHub as JRMcNamara. 1) console.cloud.google.com › project carter-desk › Compute Engine › VM instances › carter-desk-vm › SSH. 2) Run: sudo ssh-keygen -t ed25519 -N "" -C carter-desk-vm-readonly -f /etc/carter/github_deploy_key 3) Run: sudo cat /etc/carter/github_deploy_key.pub and copy the line. 4) github.com › JRMcNamara/carter-associates-estate › Settings › Deploy keys › Add deploy key; title carter-desk-vm (read-only); paste; leave Allow write access unticked; Add key. 5) In the SSH window run: sudo /opt/carter/release.sh --dry (it should end "test gate passed").
  • Not known: no mail or WhatsApp on the desk is linked to this item.
71.PSC Insurance: pay AUD 5,281.78 and sign the proposalAUD 5,281.78

We recommend: Account: james@carterandassoc.com.au mail, and the company's payment account. Open PSC's payment reminder of 21 Sep, pay the AUD 5,281.78 invoice attached, sign the proposal form from the 20 Aug renewal email and return it, and ask PSC to confirm cover in writing. Public and products liability expired 20 Aug.

2 days overdueDecides: James
  • 20 Aug 2026: PSC (Jemena Hill) sent the renewal documentation for public and products liability. (Gmail 1a01d1b4de2b6e9f (james@))
  • 21 Sep 2026: PSC: the premium is overdue and outside normal credit terms; invoice attached. (Gmail 1a0c16920a05039e (james@))
Background
  • Account: james@carterandassoc.com.au mail, and the company's payment account. Open PSC's payment reminder of 21 Sep, pay the AUD 5,281.78 invoice attached, sign the proposal form from the 20 Aug renewal email and return it, and ask PSC to confirm cover in writing. Public and products liability expired 20 Aug.
  • PSC payment reminder, 21 Sep open the email ↗
  • PSC renewal documentation, 20 Aug open the email ↗
  • Not known: no mail or WhatsApp on the desk is linked to this item.
72.Anusaya Fresh, Kolkata: container held in port over sticker issueno payment amount

We recommend: Confirm Kolkata as the port and press Dinesh today to clear the sticker issue so the container is released.

2 days overdueDecides: James
  • 7 Oct 13:09: Quenton asked Dinesh to have his team act on the information and actions requested. (WhatsApp QCFR —- >Anusaya Fresh)
  • 7 Oct 13:11: Dinesh asked a contact to "check dues and get payment done" on the container. (WhatsApp QCFR —- >Anusaya Fresh)
  • 7 Oct 13:12: Dinesh Shinde: one container stuck in port ten days due to a sticker issue. (WhatsApp QCFR —- >Anusaya Fresh)
  • 7 Oct 13:12: We asked Dinesh which port the container is held at. (WhatsApp QCFR —- >Anusaya Fresh)
  • 7 Oct 13:27: Dinesh Shinde replied: "Kolkata". (WhatsApp QCFR —- >Anusaya Fresh)
Background
  • Confirm Kolkata as the port and press Dinesh today to clear the sticker issue so the container is released.
  • Open: Resolve sticker issue holding Anusaya container
  • Not known: what the sticker issue is or which document needs correcting.
  • Not known: the dues amount Dinesh referred to, or any linked invoice.
  • 7 Oct 13:27, Dinesh Shinde wrote (WhatsApp QCFR —- >Anusaya Fresh) open the message
  • 7 Oct 13:12, we wrote (WhatsApp QCFR —- >Anusaya Fresh) open the message
  • 7 Oct 13:12, Dinesh Shinde wrote (WhatsApp QCFR —- >Anusaya Fresh) open the message
  • 7 Oct 13:11, Dinesh Shinde wrote (WhatsApp QCFR —- >Anusaya Fresh) open the message
  • 7 Oct 13:09, we wrote (WhatsApp QCFR —- >Anusaya Fresh) open the message
73.Anusaya: second shipment, collection and deposit status unresolvedno payment received

We recommend: Chase Liam for a straight answer on load and collection status: his reply names Mandy but does not confirm it.

2 days overdueDecides: James
  • 7 Oct 12:55: James asked Liam for visibility on loading and collection; deposit payment not received though Anusaya holds all docs. (WhatsApp Liam James Q group)
  • 3 Oct 22:00: Liam quoted KUL & SIN prices, 15 punnet $54/tray, 16 punnet $60/tray, unrelated to collection question. (WhatsApp Liam James Q group)
  • 8 Oct 19:54: Liam replied after a week, apologising for travelling, no load update given. (WhatsApp Liam James Q group)
  • 8 Oct 19:55: Liam said Mandy "came back to you guys" but gave no load or collection confirmation. (WhatsApp Liam James Q group)
Background
  • Chase Liam for a straight answer on load and collection status: his reply names Mandy but does not confirm it.
  • Open: Get Liam's update on Anusaya shipment collection
  • Not known: whether Anusaya has collected the shipment or paid the deposit.
  • No invoice, bill or credit note is linked to this trade in Xero.
  • 8 Oct 19:55, Liam wrote (WhatsApp Liam James Q group) open the message
  • 8 Oct 19:54, Liam wrote (WhatsApp Liam James Q group) open the message
  • 7 Oct 12:55, we wrote (WhatsApp Liam James Q group) open the message
  • 3 Oct 22:00, Liam wrote (WhatsApp Liam James Q group) open the message
  • 3 Oct 22:00, Liam wrote (WhatsApp Liam James Q group) open the message
74.Carl Engel: introductions to Pinnacle and H-E-B, since 7 Octno amount: introduction chase only

We recommend: Chase Carl Engel today on Pinnacle's reply and H-E-B's deck review: both outstanding since 7 Oct, now 2 days overdue.

2 days overdueDecides: James
  • 6 Oct: Claire Fisher wrote about Year 11 school reminders, not payment: "ready to start their Year 12". (Gmail, quenton@)
  • 7 Oct: Carl Engel to introduce us to Pinnacle and review the deck with H-E-B; no reply from Pinnacle, H-E-B review unconfirmed. (WhatsApp Q&A — Carl Engel)
Background
  • Chase Carl Engel today on Pinnacle's reply and H-E-B's deck review: both outstanding since 7 Oct, now 2 days overdue.
  • Open: Chase Carl on Pinnacle and H-E-B
  • Not known: whether Carl has followed up with Pinnacle or H-E-B since 7 Oct.
  • 8 Oct 12:56, we wrote, “Sky Fresh: corrected account, AUD 72,428.40” (Gmail, quenton@) open the thread ↗
  • 8 Oct 09:02, we wrote, “Carter & Associates: terms of trade from 1 November 2026” (Gmail, james@) open the thread ↗
  • 8 Oct 09:02, we wrote, “Carter & Associates: terms of trade from 1 November 2026” (Gmail, james@) open the thread ↗
  • 8 Oct 09:01, we wrote, “Carter & Associates: terms of trade from 1 November 2026” (Gmail, james@) open the thread ↗
  • 8 Oct 09:01, we wrote, “Carter & Associates: terms of trade from 1 November 2026” (Gmail, james@) open the thread ↗
  • 8 Oct 09:01, we wrote, “Carter & Associates: terms of trade from 1 November 2026” (Gmail, james@) open the thread ↗
75.Schedule the stone fruit tripno amount

We recommend: Fix the stone fruit trip date today or tomorrow, after the Sam call; allow for the Texas time difference. Add Kyabram to the Friday map.

1 day overdueDecides: Both
  • 7 Oct 2026: Quenton calls the trip the priority once Sam is confirmed. (Meeting 7 Oct 2026 (Gemini notes and transcript))
  • 7 Oct 2026: Grower trip 13-17 Oct: itinerary being rebuilt; the Friday map lacks Kyabram. (Open items list, 7 Oct 2026 (call notes and working session))
Background
  • Fix the stone fruit trip date today or tomorrow, after the Sam call; allow for the Texas time difference. Add Kyabram to the Friday map.
  • Not known: no mail or WhatsApp on the desk is linked to this item.
76.Stefan (ZaynCo): confirm the arrangement endsno amount

We recommend: Confirm the Stefan arrangement ends. If so, the desk pulls the queued ZaynCo and MK Fruits drafts (broker explanation, MK Fruits terms letter, add Stefan to Usman's group) and rebuilds MK Fruits as a direct customer if wanted.

1 day overdueDecides: James
  • 7 Oct 2026: Notes record cutting ties with Stephan as aligned: it removes the intermediary margin. Name and scope unverified; no transcript saved. (Meeting 7 Oct 2026, 11:15 (Gemini notes))
  • 7 Oct 2026: Queued on Approve: ZaynCo broker-trade email, MK Fruits terms letter, Quenton's promise to add Stefan to Usman's group. (Desk Approve)
Background
  • Confirm the Stefan arrangement ends. If so, the desk pulls the queued ZaynCo and MK Fruits drafts (broker explanation, MK Fruits terms letter, add Stefan to Usman's group) and rebuilds MK Fruits as a direct customer if wanted.
  • Not known: no mail or WhatsApp on the desk is linked to this item.
77.Give the original Prime Orchards sale priceAUD 21,638 SALE

We recommend: Give the original sale price so the CI and invoice can go (James's card on Approve waits for it).

1 day overdueDecides: Quenton
  • 7 Oct 2026: 1,520 trays avocados, c. AUD 21,638 per session; freight AUD 12,474.35 (1038301). (Working session; Desk Approve)
  • 7 Oct 2026: Prime Orchards 1038301: 1,520 trays avocados, CX150, AWB 160-13159171, flew 7 Aug. The final CI and packing list have not gone, 59 days after departure; on 9 Sep the customer was told the invoice waits on the sell price. James, 2 Oct: "Quenton has asked for the original sale price. Will revert." (Approve items merged 7 Oct (ruling prime))
Background
  • Not known: no mail or WhatsApp on the desk is linked to this item.
78.Vision International: sea freight rate quote, Melbourne to Male, requested 8 Octno FREIGHT rate yet set

We recommend: Reply to Liam's "Out of where?" confirming Melbourne, so he can quote the Male sea rate.

1 day overdueDecides: James
  • 8 Oct 19:54: Liam: "hey mate osrry been travelling all week up north" (WhatsApp Liam James Q group)
  • 8 Oct 19:55: Liam: "looks like mandy came back to you guys but" (WhatsApp Liam James Q group)
  • 8 Oct 20:06: Us: "Need the sea rate for Melbourne to Male" (WhatsApp Liam James Q group)
  • 8 Oct 20:07: Us: asked for 1.70 sing rate, 700kg min payload. (WhatsApp Liam James Q group)
  • 8 Oct 20:17: Liam: "Out of where?" - origin still unconfirmed to him. (WhatsApp Liam James Q group)
Background
79.Grower Connect, Kuala Lumpur: tray labelling for 384 trays strawberries, ship Tuesdayno payment: label details only

We recommend: Send Grower Connect the KL tray label artwork and details today: Richard confirmed labelling is possible for Tuesday's shipment.

1 day overdueDecides: James
  • 8 Oct 13:26: Us: "Ok Thanks" to Grower Connect's sales contact in the group. (WhatsApp C&A - WA Straw Phil)
  • 8 Oct 19:02: Us asked Richard: "would you label trays for KL if required?" (WhatsApp C&A - WA Straw Phil)
  • 8 Oct 19:48: Michael replied: "Should be ok" to labelling the trays. (WhatsApp C&A - WA Straw Phil)
  • 8 Oct 20:05: Us: "Thanks", confirming the labelling arrangement. (WhatsApp C&A - WA Straw Phil)
  • 8 Oct 22:01: Us: "384 trays Tuesday early morning for JAS" sets the shipment volume and timing. (WhatsApp C&A - WA Straw Phil)
Background
  • Send Grower Connect the KL tray label artwork and details today: Richard confirmed labelling is possible for Tuesday's shipment.
  • Open: Send Grower Connect the KL tray label details
  • Not known: the label artwork file or specific KL customer details to send.
  • No invoice, bill or trade number is linked to this shipment yet.
  • 8 Oct 22:01, we wrote (WhatsApp C&A - WA Straw Phil) open the message
  • 8 Oct 20:05, we wrote (WhatsApp C&A - WA Straw Phil) open the message
  • 8 Oct 19:48, Michael wrote (WhatsApp C&A - WA Straw Phil) open the message
  • 8 Oct 19:02, we wrote (WhatsApp C&A - WA Straw Phil) open the message
  • 8 Oct 13:26, we wrote (WhatsApp C&A - WA Straw Phil) open the message
80.Eastern Green (AUST), Singapore: 384 cartons strawberries, due 13 OctAUD 24,768 SALE

We recommend: Raise invoice to Eastern Green for AUD 24,768 SALE on arrival Tuesday: price agreed AUD 64.50 a tray, nothing invoiced yet.

1 day overdueDecides: James
  • 5 Oct 12:51: Carter and associates confirmed the order: "Ok". (WhatsApp C&A - SIN - Eastern Green (AUST))
  • 5 Oct 13:30: We quoted Eastern Green AUD 64.50 SALE a tray, ordering this week for next week. (WhatsApp C&A - SIN - Eastern Green (AUST))
  • 8 Oct 22:00: Hanns Wong: "Eta Tuesday 384ctbs strawberries". (WhatsApp C&A - SIN - Eastern Green (AUST))
  • 8 Oct 22:00: We replied "Thank you"; no invoice or bill yet logged for this load. (WhatsApp C&A - SIN - Eastern Green (AUST))
Background
  • Raise invoice to Eastern Green for AUD 24,768 SALE on arrival Tuesday: price agreed AUD 64.50 a tray, nothing invoiced yet.
  • Open: Confirm Eastern Green strawberry arrival Tuesday
  • Not known: buy price or freight cost for this load; nothing is in Xero against it.
  • 8 Oct 22:00, we wrote (WhatsApp C&A - SIN - Eastern Green (AUST)) open the message
  • 8 Oct 22:00, Hanns Wong wrote (WhatsApp C&A - SIN - Eastern Green (AUST)) open the message
  • 5 Oct 13:30, we wrote (WhatsApp C&A - SIN - Eastern Green (AUST)) open the message
  • 5 Oct 12:51, we wrote (WhatsApp C&A - SIN - Eastern Green (AUST)) open the message
81.Grower Connect, WA: strawberry punnet price for next weekBUY price AUD 2.40 a punnet

We recommend: Re-quote buyers at AUD 2.40 a punnet BUY: Michael confirmed supply is ok at the lower price, down from AUD 2.50.

1 day overdueDecides: James
  • 6 Oct 16:30: We asked Michael about supply and price for the coming week; he replied "Yes". (WhatsApp C&A - WA Straw Phil)
  • 8 Oct 13:12: We asked again: "Supply and price for the coming week?" (WhatsApp C&A - WA Straw Phil)
  • 8 Oct 13:26: Michael: "Work on $2.40", down from the AUD 2.50 previously quoted. (WhatsApp C&A - WA Straw Phil)
  • 8 Oct 13:26: Michael confirmed "Supply ok"; we replied "Ok Thanks". (WhatsApp C&A - WA Straw Phil)
Background
  • Re-quote buyers at AUD 2.40 a punnet BUY: Michael confirmed supply is ok at the lower price, down from AUD 2.50.
  • Open: Quote buyers next week's strawberries at $2.40
  • Not known: volume or buyer names for next week's re-quote.
  • No invoice, bill or credit note yet linked to this trade in Xero.
  • 8 Oct 13:26, we wrote (WhatsApp C&A - WA Straw Phil) open the message
  • 8 Oct 13:26, Michael wrote (WhatsApp C&A - WA Straw Phil) open the message
  • 8 Oct 13:26, Michael wrote (WhatsApp C&A - WA Straw Phil) open the message
  • 8 Oct 13:12, we wrote (WhatsApp C&A - WA Straw Phil) open the message
  • 6 Oct 16:30, Michael wrote (WhatsApp C&A - WA Straw Phil) open the message
82.Vision International (Liam): Perth–Singapore freight rate and payload, 8 OctUSD 1.70/kg rate unconfirmed

We recommend: Do not confirm yet: Liam only said he will try for 1.70/kg and may get 800kg, replying tomorrow.

1 day overdueDecides: James
  • 8 Oct 20:06: Carter and associates asked Liam for the sea rate, Melbourne to Male. (WhatsApp Liam James Q group)
  • 8 Oct 20:07: Carter and associates: "Mate I need my sing rate to be 1.70" and 700kg minimum payload. (WhatsApp Liam James Q group)
  • 8 Oct 20:17: Liam asked "Out of where?" about the lane. (WhatsApp Liam James Q group)
  • 8 Oct 20:21: James McNamara replied "PER", confirming Perth as origin. (WhatsApp Liam James Q group)
  • 8 Oct 20:24: Liam said he will try for USD 1.70/kg and may secure an 800kg minimum, back tomorrow. (WhatsApp Liam James Q group)
Background
83.Fresh Computer: six-month historical account data request, called 7 Octno payment; data request only

We recommend: Chase Fresh Computer for the callback: Christie owes Andrew's reply on the six-month data request, and mango and stone fruit timing is pressing.

1 day overdueDecides: James
  • 7 Oct: James rang Fresh Computer asking for six months of historical account data; Christie Schulz said Andrew would call back c. 12:30. (WhatsApp)
Background
  • Chase Fresh Computer for the callback: Christie owes Andrew's reply on the six-month data request, and mango and stone fruit timing is pressing.
  • Open: Chase Fresh Computer for trading history
  • Not known: whether Andrew called back or when the data will arrive.
84.Eastern Green, select stores: Majestic variety samples requested from David (Rocky Creek)no amount: samples only

We recommend: Chase David today for the Majestic samples (photos, size, grading): still outstanding since 7 Oct, due tomorrow.

1 day overdueDecides: James
  • 7 Oct: David asked for small samples for Eastern Green select stores: photos, size and grading for the Majestic variety. (WhatsApp)
Background
  • Chase David today for the Majestic samples (photos, size, grading): still outstanding since 7 Oct, due tomorrow.
  • Open: Chase David on Rocky Creek and Majestic
  • Not known: whether David has replied or sent the samples since 7 Oct.
85.Vision International: US and NZ mango air freight rates requestedno figure yet

We recommend: Chase Vision for US and NZ mango air rates: no quote has come back since the 7 Oct request, and no lane can be costed without it.

1 day overdueDecides: Quenton
  • 7 Oct: Desk asked Vision for US and NZ mango rates, air only, so the lanes can be costed. (WhatsApp C&A / Vision new group)
Background
  • Chase Vision for US and NZ mango air rates: no quote has come back since the 7 Oct request, and no lane can be costed without it.
  • Open: Chase Vision for US and NZ mango rates
  • Not known: any rate figures from Vision; none have been given yet.
  • No trade, invoice or bill is linked to this request.
86.A flight-status provider so the desk confirms air arrivals itself?no amount

We recommend: Stay on the arrival note sent two hours after ETA for now, claiming no confirmation, and revisit if volumes grow, because every live source is either scraping or a paid account.

TodayDecides: James
  • 5 Oct 2026: No live flight-status source is configured on the desk. (desk settings, checked by another session 5 Oct)
  • 5 Oct 2026: The Singapore Airlines and Changi arrivals pages load their data by undocumented scripts: reading them would be scraping. (checked by another session 5 Oct)
  • 5 Oct 2026: Free aggregators need an account or forbid commercial use. A paid API (FlightAware AeroAPI, AviationStack) needs James to open the account and give the key; the desk reads FLIGHT_STATUS_URL and FLIGHT_STATUS_KEY. (checked by another session 5 Oct)
  • 5 Oct 2026: Today the arrival note goes two hours after ETA and claims no confirmation. (desk build, commit 513dfd45)
Background
  • Stay on the arrival note sent two hours after ETA for now, claiming no confirmation, and revisit if volumes grow, because every live source is either scraping or a paid account.
  • Not known: no mail or WhatsApp on the desk is linked to this item.
87.Check 750-per-PMC carton with Liamno amount

We recommend: Ask Liam about the smaller carton (750 on a PMC against c. 600 now) and ask Sam whether he already holds specific cartons. Due not stated; set to end of week.

TodayDecides: Quenton
  • 7 Oct 2026: A specific pack takes time to buy unless Sam already has one. (Meeting 7 Oct 2026 (Gemini notes and transcript))
Background
  • Ask Liam about the smaller carton (750 on a PMC against c. 600 now) and ask Sam whether he already holds specific cartons. Due not stated; set to end of week.
  • Not known: no mail or WhatsApp on the desk is linked to this item.
88.Give Liam carton dimensions per productno amount

We recommend: Follow up the carton dimensions the rate sheet and the full-load sheet need. Due not stated; set to end of week.

TodayDecides: Quenton
  • 7 Oct 2026: Not held on the record; a draft to Vision waits on Approve. (Desk Approve)
  • 7 Oct 2026: Vision's rate sheet and Liam's full-load sheet both need the dimensions; the draft to Vision is on Approve (Give Vision carton dimensions for rate sheet). (Open items list, 7 Oct 2026 (call notes and working session))
Background
  • Follow up the carton dimensions the rate sheet and the full-load sheet need. Due not stated; set to end of week.
  • Not known: no mail or WhatsApp on the desk is linked to this item.
89.Keep working Eastern Green for Asia by airno amount

We recommend: Ask Eastern Green weekly volume and set the air schedule (space and lead time). Due not stated on the call; set to end of week.

TodayDecides: Quenton
  • 7 Oct 2026: Singapore through Eastern Green cold storage is the Asia lead; mangoes go by air only. (Meeting 7 Oct 2026 (Gemini notes and transcript))
Background
  • Ask Eastern Green weekly volume and set the air schedule (space and lead time). Due not stated on the call; set to end of week.
  • Not known: no mail or WhatsApp on the desk is linked to this item.
90.Pursue Fresh Direct, New Zealandno amount

We recommend: Start the approach to Fresh Direct in New Zealand once the NZ irradiation and air costings are in. Due not stated on the call; set to end of week.

TodayDecides: Quenton
  • 7 Oct 2026: New Zealand is the third market after Asia and North America. (Meeting 7 Oct 2026 (Gemini notes and transcript))
Background
  • Start the approach to Fresh Direct in New Zealand once the NZ irradiation and air costings are in. Due not stated on the call; set to end of week.
  • Not known: no mail or WhatsApp on the desk is linked to this item.
91.Ask growers: volume, size, programs, gift packsno amount

We recommend: In the calls before next week's meetings ask each grower how the crop looks (volume, size) and whether they want programs or gift packs.

TodayDecides: Both
  • 7 Oct 2026: Northern Territory mango crop is poor; other fruit unknown. (Meeting 7 Oct 2026 (Gemini notes and transcript))
Background
  • In the calls before next week's meetings ask each grower how the crop looks (volume, size) and whether they want programs or gift packs.
  • Not known: no mail or WhatsApp on the desk is linked to this item.
92.Ring Lindsay: clear pending mattersno amount

We recommend: Call Lindsay about the pending business matters. Due not stated on the call; set to end of week.

TodayDecides: Quenton
  • 7 Oct 2026: Quenton took the call to clear outstanding items. (Meeting 7 Oct 2026, 11:15 (Gemini notes))
Background
  • Not known: no mail or WhatsApp on the desk is linked to this item.
93.Chase deposit balances, second containerno amount

We recommend: Chase the deposit payers for the outstanding balances on the second container. Deposits are paid; the balances are not. Due not stated; set to end of week.

TodayDecides: Quenton
  • 7 Oct 2026: Quenton: deposits paid, focus is the balances on the second container. (Meeting 7 Oct 2026, 11:15 (Gemini notes))
Background
  • Chase the deposit payers for the outstanding balances on the second container. Deposits are paid; the balances are not. Due not stated; set to end of week.
  • Not known: no mail or WhatsApp on the desk is linked to this item.
94.Get proof for the unloaded first containerno amount

We recommend: Ask for the formal documentation and proof of how the document error on the first container happened. The container stayed unloaded; the error was found two weeks ago and neither the mode nor Vision knew.

TodayDecides: Quenton
  • 7 Oct 2026: James proposed asking for formal documentation and proof to see how the error occurred. (Meeting 7 Oct 2026, 11:15 (Gemini notes))
Background
  • Ask for the formal documentation and proof of how the document error on the first container happened. The container stayed unloaded; the error was found two weeks ago and neither the mode nor Vision knew.
  • Not known: no mail or WhatsApp on the desk is linked to this item.
95.Check North Queensland US accreditation via Favcono amount

We recommend: Find out whether North Queensland mango supply is accredited for the US through Favco.

TodayDecides: Quenton
  • 7 Oct 2026: Not known whether Northern Queensland supply is accredited for US export via Favco. (Meeting 7 Oct 2026, 11:15 (Gemini notes))
Background
  • Not known: no mail or WhatsApp on the desk is linked to this item.
96.Find Perfection contact for Calypso mangoesno amount

We recommend: Find who now handles Calypso mangoes at Perfection after the chief executive left.

TodayDecides: Quenton
  • 7 Oct 2026: Perfection chief executive has departed; the Calypso contact is unknown. (Meeting 7 Oct 2026, 11:15 (Gemini notes))
Background
  • Not known: no mail or WhatsApp on the desk is linked to this item.
97.Complete bank call-backs and user IDsno amount

We recommend: Confirm the bank account call-backs, get the CBA and Bank of Sydney user IDs, and set the CommBiz alerts against the view-only user.

TodayDecides: James
  • 7 Oct 2026: Call-back confirmations, both user IDs and the CommBiz alerts are open. (Working session)
  • 7 Oct 2026: Set daily export statements from CommBiz and Bank of Sydney so reconciliation runs without Obsidian. (Meeting 7 Oct 2026, 11:15 (Gemini notes))
Background
  • Confirm the bank account call-backs, get the CBA and Bank of Sydney user IDs, and set the CommBiz alerts against the view-only user.
  • Not known: no mail or WhatsApp on the desk is linked to this item.
98.Find Dorrian's four palletsno amount

We recommend: Locate the four pallets, or say to write them off.

TodayDecides: Quenton
  • 7 Oct 2026: Four pallets unknown. (Working session)
Background
  • Not known: no mail or WhatsApp on the desk is linked to this item.
99.Trace FloraCrest grape arrival and consigneeAUD 31,632 SALE

We recommend: Confirm when and where the grapes arrived and the consignee, so the invoice can go.

TodayDecides: Quenton
  • 7 Oct 2026: AUD 31,632 never invoiced or paid; arrival unknown (1038060). (Working session)
Background
  • Not known: no mail or WhatsApp on the desk is linked to this item.
100.Ask David, Sam, Dory four questionsno amount

We recommend: Ask: does Rocky Creek grow mangoes; which are Sam's farms (Giru and Burdekin, or Georgetown and Gulf); the Majestic new variety and its price.

TodayDecides: Both
  • 7 Oct 2026: Asked in the working session as the open grower questions. (Working session)
Background
  • Ask: does Rocky Creek grow mangoes; which are Sam's farms (Giru and Burdekin, or Georgetown and Gulf); the Majestic new variety and its price.
  • Not known: no mail or WhatsApp on the desk is linked to this item.
101.Frutulip watermelons that never flew: recover or credit?AUD 4,050 BUY

We recommend: Recover or credit the AUD 4,050 paid to the supplier, and instruct Obsidian; separately QC25008 (AUD 31,744) is not invoiced.

TodayDecides: Quenton
  • 7 Oct 2026: AUD 4,050 paid to the supplier; the trade never flew (1038044). (Working session)
  • 7 Oct 2026: AUD 31,744 on QC25008 not invoiced. (Working session)
Background
  • Recover or credit the AUD 4,050 paid to the supplier, and instruct Obsidian; separately QC25008 (AUD 31,744) is not invoiced.
  • Not known: no mail or WhatsApp on the desk is linked to this item.
102.Connect Gmail read for the deskno amount

We recommend: As james@carterandassoc.com.au in the Google Cloud console, add the redirect URI, then press the three connect links.

TodayDecides: James
  • 7 Oct 2026: The desk cannot read Gmail until the URI is added and the links are pressed. (Working session)
Background
  • As james@carterandassoc.com.au in the Google Cloud console, add the redirect URI, then press the three connect links.
  • Not known: no mail or WhatsApp on the desk is linked to this item.
103.Grower Connect label instruction: approve wording?no amount

We recommend: Approve the wording; the held message names the buyer to the grower, and the address is corrected to Clayfield.

TodayDecides: Quenton
  • 7 Oct 2026: The draft to Grower Connect is held (the Malaysian label on every KUL tray). (Working session; Desk Approve)
Background
  • Approve the wording; the held message names the buyer to the grower, and the address is corrected to Clayfield.
  • Not known: no mail or WhatsApp on the desk is linked to this item.
104.Majestic, Dorrian, Daintree, Orenji: answers for Priorityno amount

We recommend: Answer Priority on all four, so the quantities and prices for each are settled this week.

TodayDecides: James
  • 7 Oct 2026: Majestic 512 trays, AUD 14,720; Dorrian 4 pallets (whereabouts unknown); 6 Daintree bins; 300 Orenji melons. (Working session)
  • 7 Oct 2026: Quenton is finding Dorrian's four pallets (card on his list). (Open items list, 7 Oct 2026 (call notes and working session))
Background
  • Not known: no mail or WhatsApp on the desk is linked to this item.
105.Swap grower name on the mango deckno amount

We recommend: Swap the grower name on the grower mango deck and remove the cost slide, which is internal; mangoes go by air only.

TodayDecides: James
  • 7 Oct 2026: The grower mango deck is in an artifact; the cost slide is internal. (Working session)
Background
  • Swap the grower name on the grower mango deck and remove the cost slide, which is internal; mangoes go by air only.
  • Not known: no mail or WhatsApp on the desk is linked to this item.
106.Fix the Obsidian handover dateno amount

We recommend: Fix the handover date and the engagement letter with Obsidian; sign the SMSF FY2025 and FY2026 letters (card on Approve).

TodayDecides: James
  • 7 Oct 2026: Handover timing and the engagement letter are outstanding. (Working session; Desk Approve)
  • 7 Oct 2026: Meeting notes: Obsidian to be offboarded from day-to-day work, removing the c. AUD 7,000 monthly fee; the desk and the two of you become the approvers. (Meeting 7 Oct 2026, 11:15 (Gemini notes))
Background
  • Fix the handover date and the engagement letter with Obsidian; sign the SMSF FY2025 and FY2026 letters (card on Approve).
  • Not known: no mail or WhatsApp on the desk is linked to this item.
107.Premier Fresh orders: open as trades or not?no amount

We recommend: Decide whether MR26270, PF 1, PF 2 and CAB26222 become trades; the desk opens them and files the papers once you say yes.

TodayDecides: James
  • 7 Oct 2026: Orders MR26270, PF 1, PF 2 and CAB26222; 16 Chislett despatch papers are waiting. (Working session; Desk Approve)
  • 7 Oct 2026: POs for SAK26267 and SAK26268 not received (separate card on Approve). (Desk Approve)
  • 29 Sep 2026: Trent Gall (Premier Fresh) emailed exports@ at 14:46 and 14:47 with SAK26267 ("PF1") and SAK26268 ("PF 2"), each saying the PO would follow; no PO or later email has come, and nobody has replied. (exports@ mail, 29 Sep)
Background
  • Decide whether MR26270, PF 1, PF 2 and CAB26222 become trades; the desk opens them and files the papers once you say yes.
  • Not known: no mail or WhatsApp on the desk is linked to this item.
108.Per-invoice reminders: switch them on?AUD 28,769.62

We recommend: Decide the switch; the first reminder would go to Eastern Green on 1038315 (AUD 28,769.62), and the Anusaya reminder is recommended held.

TodayDecides: James
  • 7 Oct 2026: Built and switched off; first would be Eastern Green 1038315, AUD 28,769.62. (Working session)
Background
  • Decide the switch; the first reminder would go to Eastern Green on 1038315 (AUD 28,769.62), and the Anusaya reminder is recommended held.
  • Not known: no mail or WhatsApp on the desk is linked to this item.
109.Send Carl the H-E-B and Pinnacle decksno amount

We recommend: Send both decks once Carl has reviewed them; they are on Drive in Marketing, Company_Overview_2026. Thu 8 Oct is the follow-up date if H-E-B has not replied.

TodayDecides: James
  • 7 Oct 2026: Cherries are now added to both decks (done 7 Oct). (Desk; Drive)
  • 7 Oct 2026: James told Carl to follow up H-E-B on Thu 8 Oct, or send the slide deck if there is no response; legacy and family business matter for Texas and the US. (Meeting 7 Oct 2026, 11:15 (Gemini notes))
Background
  • Send both decks once Carl has reviewed them; they are on Drive in Marketing, Company_Overview_2026. Thu 8 Oct is the follow-up date if H-E-B has not replied.
  • Not known: no mail or WhatsApp on the desk is linked to this item.
110.Turn on cloud build sessionsno amount

We recommend: Accounts: claude.ai as james@carterandassoc.com.au, with GitHub as JRMcNamara. On claude.ai open Claude Code (claude.ai/code), connect GitHub, sign in as JRMcNamara and allow the repository carter-associates-estate. Then build sessions run from GitHub in the cloud and the laptop is only a screen.

TodayDecides: James
  • 5 Oct 2026: Build copies on the laptop were 5.2 GB before 27 were removed tonight; Claude app data 10.9 GB; session files 5.3 GB. (off-the-laptop plan (https://drive.google.com/file/d/1guEkj0rqr2pkPFuyGz-mI8SbXvwEbO_5/view))
Background
  • Accounts: claude.ai as james@carterandassoc.com.au, with GitHub as JRMcNamara. On claude.ai open Claude Code (claude.ai/code), connect GitHub, sign in as JRMcNamara and allow the repository carter-associates-estate. Then build sessions run from GitHub in the cloud and the laptop is only a screen.
  • Not known: no mail or WhatsApp on the desk is linked to this item.
111.Grower Connect: strawberries, weekend and coming week availabilityno figure yet

We recommend: Chase Grower Connect for weekend and weekly volumes: 384 trays for JAS went Tuesday, but no reply yet on more supply.

TodayDecides: James
  • 8 Oct 22:01: We confirmed 384 trays strawberries for JAS, Tuesday early morning delivery. (WhatsApp C&A - WA Straw Phil)
  • 9 Oct 06:46: Michael replied only "Ok" to the Tuesday delivery, no mention of further volume. (WhatsApp C&A - WA Straw Phil)
  • 9 Oct 07:56: We asked Michael: "Is there more for the weekend and the week", no reply yet. (WhatsApp C&A - WA Straw Phil)
Background
  • Chase Grower Connect for weekend and weekly volumes: 384 trays for JAS went Tuesday, but no reply yet on more supply.
  • Open: Get Grower Connect weekend and weekly availability
  • Not known: Grower Connect's weekend or weekly volumes, or any pricing for them.
  • No invoice, bill or credit note is linked to this trade in Xero.
  • 9 Oct 07:56, we wrote (WhatsApp C&A - WA Straw Phil) open the message
  • 9 Oct 06:46, Michael wrote (WhatsApp C&A - WA Straw Phil) open the message
  • 8 Oct 22:01, we wrote (WhatsApp C&A - WA Straw Phil) open the message
112.Fly: settle the invoice and close the accountFly invoice

We recommend: Account: James's Fly account (fly.io, james@carterandassoc.com.au). Open fly.io › Billing, pay or confirm the open invoice, then delete the stopped apps after 11 Oct; the desk runs on Google Cloud since 4 Oct and Fly is only the fallback.

Sun 11 OctDecides: James
  • 4 Oct 2026: A Fly receipt #2977-5196 arrived at 08:44. (Gmail 1a103b98a4d7b69c (james@))
  • 4 Oct 2026: James at 08:53: "I cannot pay the invoice, it is constantly rejected all cards". Fly is stopped and kept as a fallback to about 11 Oct. (task register I4, 5 Oct)
Background
  • Account: James's Fly account (fly.io, james@carterandassoc.com.au). Open fly.io › Billing, pay or confirm the open invoice, then delete the stopped apps after 11 Oct; the desk runs on Google Cloud since 4 Oct and Fly is only the fallback.
  • Fly receipt of 4 Oct open the receipt ↗
  • Not known: no mail or WhatsApp on the desk is linked to this item.
113.Claims allowance per product on every quoteAUD 80–135k a year

We recommend: Set the allowance from our own claims history (watermelon 10%, avocado 9%, grapes 11%, mango 7%, stonefruit 4%, citrus 0–15% by mode), so every quote carries its claims line.

Mon 12 OctDecides: Both
  • 5 Oct 2026: 91 of 95 FY26 trade sheets had no freight, and AUD 772,115 of real freight was missing; 27 trades shown as profitable made a loss. (panel options, 5 Oct (https://drive.google.com/file/d/1RpvuZsf_ZQtflt2Sj_rIpisqGrMFpGQE/view))
  • 5 Oct 2026: In FY26 claims ran at 14.5% of watermelon, 13.5% of avocado and 17.6% of citrus sales. (panel options, 5 Oct (https://drive.google.com/file/d/1RpvuZsf_ZQtflt2Sj_rIpisqGrMFpGQE/view))
  • 5 Oct 2026: Expected value c. AUD 80–135k a year (27 trades a year at AUD 3–5k each). (panel options, 5 Oct (https://drive.google.com/file/d/1RpvuZsf_ZQtflt2Sj_rIpisqGrMFpGQE/view))
Background
  • Set the allowance from our own claims history (watermelon 10%, avocado 9%, grapes 11%, mango 7%, stonefruit 4%, citrus 0–15% by mode), so every quote carries its claims line.
  • Option 1, the price gate open the options ↗
  • Not known: no mail or WhatsApp on the desk is linked to this item.
114.Finance rate used in quotesc. AUD 70k a year

We recommend: Set 10% a year on the buyer's own median days to pay, because c. AUD 70k a year of payment days is carried unpriced today.

Mon 12 OctDecides: James
  • 5 Oct 2026: Median days to be paid: Kibsons 106, Frutulip 99, Sky Fresh 87, Al Bakrawe 81, Barakat 68, Eastern Green Marketing 21, Heng Wan 13. (panel options, 5 Oct (https://drive.google.com/file/d/1RpvuZsf_ZQtflt2Sj_rIpisqGrMFpGQE/view))
  • 5 Oct 2026: Basis of the AUD 70k: AUD 3.13m of UAE sales × 85 days ÷ 365 × 10%. (panel options, 5 Oct (https://drive.google.com/file/d/1RpvuZsf_ZQtflt2Sj_rIpisqGrMFpGQE/view))
Background
  • Set 10% a year on the buyer's own median days to pay, because c. AUD 70k a year of payment days is carried unpriced today.
  • Option 11, payment days open the options ↗
  • Not known: no mail or WhatsApp on the desk is linked to this item.
115.New-buyer credit rule: three prepaid trades, then termsAUD 150–250k a year

We recommend: Approve it: the first three trades with any new buyer prepaid or under a letter of credit, then open terms with a written limit, because four first-year buyers were credited AUD 737,407 on AUD 1.15m of sales.

Mon 12 OctDecides: Both
  • 5 Oct 2026: Credited in their first year: Shokri Hassan Trading Co LLC 93%, The Yellow Apple General Trading LLC 100%, Fresh Grade Trading LLC 81%, Huzaima Foodstuff Trading LLC 16% (paid at a median of 92 days). (panel options, 5 Oct (https://drive.google.com/file/d/1RpvuZsf_ZQtflt2Sj_rIpisqGrMFpGQE/view))
  • 5 Oct 2026: Expected value c. AUD 150–250k a year of losses avoided, on half of AUD 737k being preventable. (panel options, 5 Oct (https://drive.google.com/file/d/1RpvuZsf_ZQtflt2Sj_rIpisqGrMFpGQE/view))
Background
  • Approve it: the first three trades with any new buyer prepaid or under a letter of credit, then open terms with a written limit, because four first-year buyers were credited AUD 737,407 on AUD 1.15m of sales.
  • Option 2, the credit gate open the options ↗
  • Not known: no mail or WhatsApp on the desk is linked to this item.
116.Boon Kee Supply: invoice 1038331, reminder queued 7 Oct (1038331)AUD 14,763 claimed, not in Xero

We recommend: Confirm invoice 1038331 in Xero before collecting AUD 14,763: no bill or invoice is linked to this trade.

Mon 12 OctDecides: James
  • 7 Oct: Desk reminder queued to collect AUD 14,763 against invoice 1038331 from Boon Kee Supply. (desk record)
  • 7 Oct 11:29: Xero shows no invoice, bill or credit note numbered 1038331 for this trade. (Xero)
Background
  • Confirm invoice 1038331 in Xero before collecting AUD 14,763: no bill or invoice is linked to this trade.
  • Open: Collect Boon Kee AUD 14,763
  • Not known: who raised invoice 1038331 or what goods it covers.
  • Not known: any message from Boon Kee Supply confirming the amount.
117.Eastern Wealth Trading: invoice 1038303, overdue 45 daysAUD 18,260 claimed, not in Xero

We recommend: Have Atul confirm invoice 1038303 in Xero before chasing: no invoice, bill or credit note is linked to this trade.

Mon 12 OctDecides: James
  • 7 Oct: Desk note: Eastern Wealth Trading owes AUD 18,260 on invoice 1038303, overdue 45 days. (desk record)
  • 7 Oct 11:29: Xero desk copy shows no invoice, bill or credit note linked to this trade. (Xero, desk copy)
  • 7 Oct: A separate card on the waybill clash for this trade is also on James's list. (desk record)
Background
  • Have Atul confirm invoice 1038303 in Xero before chasing: no invoice, bill or credit note is linked to this trade.
  • Open: Collect Eastern Wealth AUD 18,260
  • Not known: whether invoice 1038303 exists in Xero under this or another trade.
  • Not known: how the waybill clash bears on this invoice's validity.
118.Premier Fresh Mart: contested AUD 7,222 claim, letter due 7 OctAUD 7,222 disputed

We recommend: Approve sending the letter contesting Premier Fresh Mart's AUD 7,222 claim and setting payment by Mon 12 Oct: it is drafted and waiting.

Mon 12 OctDecides: James
  • 7 Oct: Letter contesting Premier Fresh Mart's AUD 7,222 claim is drafted, sets payment by Mon 12 Oct, and goes once approved. (desk record)
Background
  • Approve sending the letter contesting Premier Fresh Mart's AUD 7,222 claim and setting payment by Mon 12 Oct: it is drafted and waiting.
  • Open: Await Premier Fresh Mart on the AUD 7,222 claim
  • Not known: no invoice, bill or credit note for this claim is linked in Xero.
  • Not known: the basis of Premier Fresh Mart's AUD 7,222 claim.
119.Rank Gallow, Sharp, Conti, Frank firstno amount

We recommend: Put the priority packhouses first on the visit list; visit more growers, including last year's non-supplier, to reassure them.

Tue 13 OctDecides: Both
  • 7 Oct 2026: Packhouses grade and pack to tight spec; Frank markets through Cordom. (Meeting 7 Oct 2026 (Gemini notes and transcript))
Background
  • Put the priority packhouses first on the visit list; visit more growers, including last year's non-supplier, to reassure them.
  • Not known: no mail or WhatsApp on the desk is linked to this item.
120.Sea citrus to Singapore and Malaysia, Apr–Oct 2027: packer and volumesAUD 1.0–1.6m of sales

We recommend: Ask Eastern Green Marketing for its 2027 volumes now and choose the packer on the 13–17 Oct Riverland and Sunraysia trip, because FY27 sea Murcotts made 8.4%, 20.8% and 23.6% and Eastern Green pays in 21 days.

Tue 13 OctDecides: Both
  • 5 Oct 2026: FY27 sea Murcott boxes made 8.4%, 20.8% and 23.6%; FY26 citrus was 2.6 times FY25. (panel options, 5 Oct (https://drive.google.com/file/d/1RpvuZsf_ZQtflt2Sj_rIpisqGrMFpGQE/view))
  • 5 Oct 2026: Expected value c. AUD 1.0–1.6m of sales and AUD 230–310k gross at 15–20%. (panel options, 5 Oct (https://drive.google.com/file/d/1RpvuZsf_ZQtflt2Sj_rIpisqGrMFpGQE/view))
  • 5 Oct 2026: Buyers named: Eastern Green Marketing, Boon Kee Supply, Safa Marwah. (panel options, 5 Oct (https://drive.google.com/file/d/1RpvuZsf_ZQtflt2Sj_rIpisqGrMFpGQE/view))
Background
  • Ask Eastern Green Marketing for its 2027 volumes now and choose the packer on the 13–17 Oct Riverland and Sunraysia trip, because FY27 sea Murcotts made 8.4%, 20.8% and 23.6% and Eastern Green pays in 21 days.
  • Option 5, the sea citrus programme open the options ↗
  • Not known: no mail or WhatsApp on the desk is linked to this item.
121.Atradius premium: make room for the 13 Oct retryAtradius premium instalment

We recommend: Account: the card the Hunter premium funding debits (James's card). Make sure it has headroom before Tue 13 Oct, when Hunter retries the dishonoured instalment, or pay through Hunter's BPay link. Cover on USD 47,230 rides on it.

Tue 13 OctDecides: James
  • 2 Oct 2026: Graham Crozier (Nova Credit Risk): "It looks as though the card may be full again"; Hunter's notice attached; he believes it is the final instalment for the year. (Gmail 1a0fa31a2418fcf3 (james@))
  • 5 Oct 2026: Hunter retries on 13 Oct; Atradius cover on USD 47,230 (1038291, 1038293) is at risk. (outstanding list, 5 Oct, #14 and #15)
Background
  • Account: the card the Hunter premium funding debits (James's card). Make sure it has headroom before Tue 13 Oct, when Hunter retries the dishonoured instalment, or pay through Hunter's BPay link. Cover on USD 47,230 rides on it.
  • Graham's email of 2 Oct open the email ↗
  • Not known: no mail or WhatsApp on the desk is linked to this item.
122.Vision International: stonefruit air rates to Canada, no quote yetno figure: rate request pending

We recommend: Chase Vision for the stonefruit air rates by Wed 14 Oct: no quote has come back since 7 Oct.

Wed 14 OctDecides: Quenton
  • 7 Oct: Request sent to Vision for air rates, 9 kg cartons stonefruit, MEL/SYD/BNE to Vancouver and Toronto, per PMC and AKE, with schedules and fumigation logistics. (Gmail)
  • 7 Oct: No reply from Vision as at 7 Oct. (Gmail)
Background
123.Find approved methyl bromide fumigators, Victoriano amount

We recommend: Find approved methyl bromide fumigators in Victoria, their lead time and cost.

Fri 16 OctDecides: Quenton
  • 7 Oct 2026: Canada requires methyl bromide before export for peaches, nectarines, plums and apricots. (Canada stonefruit entry plan, 7 Oct 2026)
  • 7 Oct 2026: Providers, lead time and cost: not checked. (Canada stonefruit entry plan, 7 Oct 2026)
Background
  • Not known: no mail or WhatsApp on the desk is linked to this item.
124.B L Naidu & Sons: full and final letter on two containers (1038246, 1038285R)AUD 39,500 claimed, no ledger entry

We recommend: Hold the letter: verify invoiced and outstanding amounts in Xero before approving, as neither trade shows a linked invoice or bill.

Fri 16 OctDecides: James
  • 7 Oct: Desk asks James to approve a full and final letter to B L Naidu & Sons covering 1038246 and 1038285R for AUD 39,500. (desk record)
  • 7 Oct 2026 11:29: Xero shows no invoice, bill or credit note linked to either trade. (Xero)
Background
  • Hold the letter: verify invoiced and outstanding amounts in Xero before approving, as neither trade shows a linked invoice or bill.
  • Open: Collect B L Naidu AUD 39,500
  • Not known: how the AUD 39,500 figure was calculated or by whom.
  • Not known: whether either container has been invoiced to B L Naidu & Sons at all.
125.Lane stop list: stop or reprice the losing lanesAUD 60–100k a year

We recommend: Approve the rule now (a lane that loses two quarters running is quoted only above a floor, or stopped) and rule each lane when the scoreboard lists them, because the bottom five lanes lost c. AUD 90k a year.

Mon 19 OctDecides: James
  • 5 Oct 2026: UAE watermelon −13.7% on AUD 672k (freight 65%); Hong Kong avocado −37.3%; Malaysia avocado −18.9%; mango in December −5.0% and February −16.8%; grapes in February −39.8%. (panel options, 5 Oct (https://drive.google.com/file/d/1RpvuZsf_ZQtflt2Sj_rIpisqGrMFpGQE/view))
  • 5 Oct 2026: AUD 992k of FY26 cost is not tied to a trade, so the totals stay estimates until every bill carries a trade number. (panel options, 5 Oct (https://drive.google.com/file/d/1RpvuZsf_ZQtflt2Sj_rIpisqGrMFpGQE/view))
Background
  • Approve the rule now (a lane that loses two quarters running is quoted only above a floor, or stopped) and rule each lane when the scoreboard lists them, because the bottom five lanes lost c. AUD 90k a year.
  • Option 6, the lane scoreboard open the options ↗
  • Not known: no mail or WhatsApp on the desk is linked to this item.
126.Vegetables: re-enter or not, and from which supplyc. AUD 60k gross a year

We recommend: Re-enter on one trial load for Eliseo Group, who is asking now, because vegetables were our lowest-claims product (2.1%) at a 7.0% margin and the buyers paid in 5–40 days.

Mon 19 OctDecides: Both
  • 5 Oct 2026: Vegetables were AUD 862k in FY25, July to November; sales stopped in FY26 and every main vegetable buyer lapsed. (panel options, 5 Oct (https://drive.google.com/file/d/1RpvuZsf_ZQtflt2Sj_rIpisqGrMFpGQE/view))
  • 5 Oct 2026: Costed margin 7.0%, claims 2.1%; buyers paid in 5–40 days. Eliseo Group (Papua New Guinea) is asking now. (panel options, 5 Oct (https://drive.google.com/file/d/1RpvuZsf_ZQtflt2Sj_rIpisqGrMFpGQE/view))
  • 5 Oct 2026: The stop may be tied to the Brisbane Markets exit; that is not confirmed. (panel options, 5 Oct (https://drive.google.com/file/d/1RpvuZsf_ZQtflt2Sj_rIpisqGrMFpGQE/view))
Background
  • Re-enter on one trial load for Eliseo Group, who is asking now, because vegetables were our lowest-claims product (2.1%) at a 7.0% margin and the buyers paid in 5–40 days.
  • Option 15, vegetables open the options ↗
  • Not known: no mail or WhatsApp on the desk is linked to this item.
127.Confirm fruit tolerance to methyl bromideno amount

We recommend: Ask growers whether each stonefruit tolerates methyl bromide treatment.

Fri 23 OctDecides: Quenton
  • 7 Oct 2026: Tolerance of each fruit to the treatment: not checked. (Canada stonefruit entry plan, 7 Oct 2026)
Background
  • Not known: no mail or WhatsApp on the desk is linked to this item.
128.Safa Marwah (M) Sdn. Bhd., Kuala Lumpur: new buyer onboardingnew counterparty, no invoice yet

We recommend: Atul to create the Xero contact now per Quenton's 4 Oct note; chase Usman for the onboarding form before any proforma issues.

Decides: James
  • 2 Oct: First seen in WhatsApp group; 3 of 7 onboarding steps done, form and finance set-up still missing. (desk record)
  • 2 Oct 13:23: Usman Ahmad: "We are ready for 100% Advance", after we said payment is due before shipping. (WhatsApp C&A - Safa Marwah)
  • 4 Oct 14:12: Quenton emailed Usman the onboarding form link (open to 16 Oct) and asked Atul to create the Xero contact for Safa Marwah (M) Sdn. Bhd. (Gmail, quenton@)
  • Fri 9 Oct: Still open: onboarding form, sanctions and register check, finance set-up, quotes and proforma; nothing back from Usman yet. (desk record)
Background
  • Atul to create the Xero contact now per Quenton's 4 Oct note; chase Usman for the onboarding form before any proforma issues.
  • Open: Set up Safa Marwah as a new buyer
  • Not known: whether Usman has submitted the onboarding form since 4 Oct.
  • Not known: result of sanctions and company register screening; legal name depends on the form.
  • The case, step by step, with the drafted messages: Safa Marwah's page open the case
  • 4 Oct 14:12, we wrote, “Safa Marwah (M) Sdn. Bhd.: account set-up with Carter & Associates” (Gmail, quenton@) open the thread ↗
129.PREMIER Freshmart Singapore PTE LTD's air trade: which incoterm (1037797)?no amount

We recommend: Yes: CPT, the usual term for air. Nothing we hold states it for this trade. Until you answer, no customer or forwarder mail is drafted on it.

Decides: James
  • James, 1 Oct 17:49: Contest. (on “Premier Fresh Mart (Singapore): Sep 2025 air load, AUD 7,222, disputed”) (decision page)
  • 8 Oct 2026: No paper we hold states the term. (the trade record)
Background
  • Yes: CPT, the usual term for air. Nothing we hold states it for this trade. Until you answer, no customer or forwarder mail is drafted on it.
  • Trade: 1037797 open the trade
  • DocumentPartySideIssuedTotalUnpaid
    Invoice 1037797Premier Fresh MartSALE12 Sep 2025AUD 15,736AUD 7,222
    (Xero)
  • Not known: no grower bill for this trade is in Xero.
  • 16 Sep 20:36, we wrote, “Open accounts - book corrections after today's reconciliation” (Gmail, james@) open the thread ↗
  • 16 Sep 18:26, carterandassoc@obsidianadvisory.com.au wrote, “Open accounts - book corrections after today's reconciliation” (Gmail, james@) open the thread ↗
  • 10 Sep 16:17, carterandassoc@obsidianadvisory.com.au wrote, “Open accounts - book corrections after today's reconciliation” (Gmail, james@) open the thread ↗
  • 8 Sep 14:37, carterandassoc@obsidianadvisory.com.au wrote, “Statement from Carter & Associates for PREMIER Freshmart Singapore PTE LTD” (Gmail, james@) open the thread ↗
  • 8 Sep 14:37, Carter & Associates Finance wrote, “Re: Statement from Carter & Associates for PREMIER Freshmart Singapore PTE LTD” (Gmail, exports@) open the thread ↗
  • 3 Sep 13:52, carterandassoc@obsidianadvisory.com.au wrote, “Statement from Carter & Associates for PREMIER Freshmart Singapore PTE LTD” (Gmail, james@) open the thread ↗
  • Last press on this trade: record a stage change, James McNamara, 27 Sep 19:48 (desk record).
130.SKY FRESH-FRUITS IMPORT & EXP.'s sea trade: which incoterm (1037812)?no amount

We recommend: Yes: CFR, the usual term for sea. Nothing we hold states it for this trade. Until you answer, no customer or forwarder mail is drafted on it.

Decides: James
  • James, 2 Oct 11:01: Take the AUD 58,400.40 they accept now; keep chasing the AUD 14,028. (on “Sky Fresh, Singapore: AUD 14,028 still owed on the October 2025 mandarins (1037812)”) (decision page)
  • 8 Oct 2026: No paper we hold states the term. (the trade record)
Background
  • Yes: CFR, the usual term for sea. Nothing we hold states it for this trade. Until you answer, no customer or forwarder mail is drafted on it.
  • Trade: 1037812 open the trade
  • DocumentPartySideIssuedTotalUnpaid
    Invoice 1037812Sky Fresh-Fruits Import & ExpSALE14 Oct 2025AUD 43,550AUD 14,028
    (Xero)
  • Not known: no grower bill for this trade is in Xero.
  • 22 Sep 09:28, we wrote, “Statement from Carter & Associates for SKY FRESH-FRUITS IMPORT & EXP.” (Gmail, james@) open the thread ↗
  • 16 Sep 20:36, we wrote, “Open accounts - book corrections after today's reconciliation” (Gmail, james@) open the thread ↗
  • 16 Sep 18:26, carterandassoc@obsidianadvisory.com.au wrote, “Open accounts - book corrections after today's reconciliation” (Gmail, james@) open the thread ↗
  • 8 Sep 21:28, messaging-service@post.xero.com wrote, “Statement from Carter & Associates for SKY FRESH-FRUITS IMPORT & EXP.” (Gmail, james@) open the thread ↗
  • 20 Aug 20:57, carterandassoc@obsidianadvisory.com.au wrote, “Re: Statement from Carter & Associates for SKY FRESH-FRUITS IMPORT & EXP.” (Gmail, james@) open the thread ↗
  • 4 Aug 13:36, carterandassoc@obsidianadvisory.com.au wrote, “Re: Statement from Carter & Associates for SKY FRESH-FRUITS IMPORT & EXP.” (Gmail, james@) open the thread ↗
  • Last press on this trade: record a stage change, James McNamara, 27 Sep 19:48 (desk record).
131.PRIORITY PRODUCE's trade: which incoterm (1037833)?no amount

We recommend: Yes: CPT, the usual term for air. Nothing we hold states it for this trade. Until you answer, no customer or forwarder mail is drafted on it.

Decides: James
  • James, 2 Oct 12:50: None of the above: see my note. You have not connected the elements of these trades. It is a very stupid suggestion to jump to issuing POs without any material knowledge. (on “Three old trades with no PO to any grower (1037833, 1037928, 1038104)”) (decision page)
  • James, 2 Oct 11:49: Ask Steve to bill his cartage first and offset. (on “Priority Produce, Brisbane Markets: watermelon and mangoes, Oct–Dec 2025, unpaid (1037833, 1037928)”) (decision page)
  • 8 Oct 2026: No paper we hold states the term. (the trade record)
Background
  • Yes: CPT, the usual term for air. Nothing we hold states it for this trade. Until you answer, no customer or forwarder mail is drafted on it.
  • Trade: 1037833 open the trade
  • DocumentPartySideIssuedTotalUnpaid
    Invoice 1037833Priority ProduceSALE23 Oct 2025AUD 840AUD 840
    (Xero)
  • Not known: no grower bill for this trade is in Xero.
  • 16 Sep 20:36, we wrote, “Open accounts - book corrections after today's reconciliation” (Gmail, james@) open the thread ↗
  • 16 Sep 18:26, carterandassoc@obsidianadvisory.com.au wrote, “Open accounts - book corrections after today's reconciliation” (Gmail, james@) open the thread ↗
  • 10 Sep 16:17, carterandassoc@obsidianadvisory.com.au wrote, “Open accounts - book corrections after today's reconciliation” (Gmail, james@) open the thread ↗
  • 9 Sep 21:08, carterandassoc@obsidianadvisory.com.au wrote, “Open accounts - book corrections after today's reconciliation” (Gmail, james@) open the thread ↗
  • 9 Sep 17:57, we wrote, “Open accounts - book corrections after today's reconciliation” (Gmail, james@) open the thread ↗
  • 25 May 08:59, calendar-notification@google.com wrote, “Notification: AR Collections — AL BAKRAWE + FRUTULIP + Overdue Accounts... @…” (Gmail, james@) open the thread ↗
  • Last press on this trade: record a stage change, James McNamara, 27 Sep 19:48 (desk record).
132.PRIORITY PRODUCE's trade: which incoterm (1037928)?no amount

We recommend: Yes: CPT, the usual term for air. Nothing we hold states it for this trade. Until you answer, no customer or forwarder mail is drafted on it.

Decides: James
  • James, 2 Oct 12:50: None of the above: see my note. You have not connected the elements of these trades. It is a very stupid suggestion to jump to issuing POs without any material knowledge. (on “Three old trades with no PO to any grower (1037833, 1037928, 1038104)”) (decision page)
  • James, 2 Oct 11:49: Ask Steve to bill his cartage first and offset. (on “Priority Produce, Brisbane Markets: watermelon and mangoes, Oct–Dec 2025, unpaid (1037833, 1037928)”) (decision page)
  • 8 Oct 2026: No paper we hold states the term. (the trade record)
Background
  • Yes: CPT, the usual term for air. Nothing we hold states it for this trade. Until you answer, no customer or forwarder mail is drafted on it.
  • Trade: 1037928 open the trade
  • DocumentPartySideIssuedTotalUnpaid
    Invoice 1037928Priority ProduceSALE16 Dec 2025AUD 17,606AUD 17,606
    (Xero)
  • Not known: no grower bill for this trade is in Xero.
  • 4 Oct 11:21, we wrote, “Fwd: Priority Produce, R2E2 mangoes collected 4–5 Dec 2025, stock lots released…” (Gmail, james@) open the thread ↗
  • 3 Oct 21:42, Liam Fraser wrote, “Re: Priority Produce, R2E2 mangoes collected 4–5 Dec 2025, stock lots released…” (Gmail, quenton@) open the thread ↗
  • 3 Oct 21:09, we wrote, “Priority Produce, R2E2 mangoes collected 4–5 Dec 2025, stock lots released…” (Gmail, quenton@) open the thread ↗
  • 16 Sep 18:26, carterandassoc@obsidianadvisory.com.au wrote, “Open accounts - book corrections after today's reconciliation” (Gmail, james@) open the thread ↗
  • 10 Sep 16:17, carterandassoc@obsidianadvisory.com.au wrote, “Open accounts - book corrections after today's reconciliation” (Gmail, james@) open the thread ↗
  • 9 Sep 21:08, carterandassoc@obsidianadvisory.com.au wrote, “Open accounts - book corrections after today's reconciliation” (Gmail, james@) open the thread ↗
  • Last press on this trade: send an email, James McNamara, 3 Oct 21:08 (desk record).
133.Frutulip General Trading's air trade: which incoterm (1038162)?no amount

We recommend: Yes: CPT, the usual term for air. Nothing we hold states it for this trade. Until you answer, no customer or forwarder mail is drafted on it.

Decides: James
  • 8 Oct 2026: No paper we hold states the term. (the trade record)
Background
  • Yes: CPT, the usual term for air. Nothing we hold states it for this trade. Until you answer, no customer or forwarder mail is drafted on it.
  • Trade: 1038162 open the trade
  • DocumentPartySideIssuedTotalUnpaid
    Bill E0067538 / 1038162Ray K Ghalloub & SonsBUY21 MayAUD 16,770AUD 0
    Invoice 1038162Frutulip General TradingSALE21 MayAUD 90,720AUD 0
    Bill INV-11991 / 1038162Phyto ServicesBUY22 MayAUD 275AUD 275
    Bill 00238793Vision InternationalFREIGHT27 MayAUD 276,458.52AUD 0
    Credit note CN-1038302Frutulip General Tradingcredit3 AugAUD 31,430AUD 0
    (Xero)
  • 8 Oct 14:46, we wrote (WhatsApp a WhatsApp chat) open the message
  • 8 Oct 10:48, we wrote, “Remittance advice: AUD 16,770.00 paid 30 September 2026” (Gmail, exports@) open the thread ↗
  • 2 Oct 10:48, we wrote (WhatsApp a WhatsApp chat) open the message
  • 7 Aug 21:59, accounts@frutulip.com wrote, “FRUTULIP - PAYMENT INTIMATION” (Gmail, james@) open the thread ↗
  • 5 Aug 13:33, carterandassoc@obsidianadvisory.com.au wrote, “Claims pending credit note issuance” (Gmail, james@) open the thread ↗
  • 5 Aug 13:33, Carter & Associates Finance wrote, “Re: Claims pending credit note issuance” (Gmail, quenton@) open the thread ↗
  • Last press on this trade: strike the reconciliation, James McNamara, 6 Oct 19:21 (desk record).
134.This customer's trade: which incoterm (1038320)?no amount

We recommend: Yes: FOB. One paper states it loosely. Until you answer, no customer or forwarder mail is drafted on this trade.

Decides: James
  • 21 Sep 2026: Our papers say FOB: "8317, AUD 40,950.00 FOB Melbourne on 14 day terms, an" (email email:1a0c400831b54aed)
Background
  • Yes: FOB. One paper states it loosely. Until you answer, no customer or forwarder mail is drafted on this trade.
  • Trade: 1038320 open the trade
  • Not known: no customer invoice for this trade is in Xero.
  • Not known: no grower bill for this trade is in Xero.
  • 8 Oct 15:40, Irfan Haider wrote, “Re: Re: Al Bakrawe account — payment of the undisputed balance” (Gmail, james@) open the thread ↗
  • 8 Oct 13:29, Carter & Associates Finance wrote, “Re: Re: Al Bakrawe account — payment of the undisputed balance” (Gmail, james@) open the thread ↗
  • 7 Oct 20:53, Irfan Haider wrote, “Re: Re: Al Bakrawe account — payment of the undisputed balance” (Gmail, james@) open the thread ↗
  • 1 Oct 14:30, Carter & Associates Finance wrote, “Re: Re: Al Bakrawe account — payment of the undisputed balance” (Gmail, james@) open the thread ↗
  • 29 Sep 12:37, Carter & Associates Finance wrote, “Re: Re: Al Bakrawe account — payment of the undisputed balance” (Gmail, james@) open the thread ↗
  • 28 Sep 22:08, Irfan Haider wrote, “Re: Re: Al Bakrawe account — payment of the undisputed balance” (Gmail, james@) open the thread ↗
  • Last press on this trade: withdraw evidence from a stage, James McNamara, 25 Sep 01:06 (desk record).
135.BOON KEE SUPPLY SDN BHD's sea trade: which incoterm (1038328)?no amount

We recommend: Yes: CFR, the usual term for sea. Nothing we hold states it for this trade. Until you answer, no customer or forwarder mail is drafted on it.

Decides: James
  • James, 2 Oct 11:03: Send now without the address; add it later. We do not need confirmation of a postal address to slow a trade. That is ridiculous. Google the address if you cannot find it, or search the ABN register. This is a false rule impacting commerce. (on “Chislett: corrected purchase orders for the two Afourer containers, Boon Kee and Al Bakrawe (1038328, 1038329)”) (decision page)
  • James, 1 Oct 11:47: Go with both, written order and deposit first. It is 2240 not 2420 cartons. This needs fixing. (on “Two Afourer containers with purchase orders but no customer order: Boon Kee and Al Bakrawe”) (decision page)
  • 8 Oct 2026: No paper we hold states the term. (the trade record)
Background
  • Yes: CFR, the usual term for sea. Nothing we hold states it for this trade. Until you answer, no customer or forwarder mail is drafted on it.
  • Trade: 1038328 open the trade
  • Not known: no customer invoice for this trade is in Xero.
  • Not known: no grower bill for this trade is in Xero.
  • 7 Oct 10:20, we wrote (WhatsApp C&A - Chislett) open the message
  • 6 Oct 15:12, VIF Export wrote, “RE: Purchase orders 1038328 and 1038329: Afourer mandarins to MODE Melbourne” (Gmail, exports@) open the thread ↗
  • 4 Oct 14:39, we wrote, “Purchase orders 1038328 and 1038329: Afourer mandarins to MODE Melbourne” (Gmail, james@) open the thread ↗
  • 4 Oct 14:28, we wrote, “Re: Corrected purchase orders for two containers of Afourer mandarins, 2,240…” (Gmail, james@) open the thread ↗
  • 3 Oct 11:04, Jaco van Coller wrote, “Re: Corrected purchase orders for two containers of Afourer mandarins, 2,240…” (Gmail, james@) open the thread ↗
  • 3 Oct 07:21, Jaco van Coller wrote (WhatsApp C&A - Chislett) open the message
  • Trade folder, PO: 1038328_PO_v3.pdf
  • Trade folder, PO: 1038328_PO_v3.docx
  • Trade folder, PO: 1038328_PO_v2.pdf
  • Trade folder, PO: 1038328_PO_v2.docx
  • Trade folder, PO: 1038328_PO_v1_send_check.md
  • Last press on this trade: send an email, James McNamara, 4 Oct 14:28 (desk record).
136.AL BAKRAWE GENERAL TRADING LLC's sea trade: which incoterm (1038329)?no amount

We recommend: Yes: CFR, the usual term for sea. Nothing we hold states it for this trade. Until you answer, no customer or forwarder mail is drafted on it.

Decides: James
  • James, 2 Oct 11:03: Send now without the address; add it later. We do not need confirmation of a postal address to slow a trade. That is ridiculous. Google the address if you cannot find it, or search the ABN register. This is a false rule impacting commerce. (on “Chislett: corrected purchase orders for the two Afourer containers, Boon Kee and Al Bakrawe (1038328, 1038329)”) (decision page)
  • James, 1 Oct 11:47: Go with both, written order and deposit first. It is 2240 not 2420 cartons. This needs fixing. (on “Two Afourer containers with purchase orders but no customer order: Boon Kee and Al Bakrawe”) (decision page)
  • 8 Oct 2026: No paper we hold states the term. (the trade record)
Background
  • Yes: CFR, the usual term for sea. Nothing we hold states it for this trade. Until you answer, no customer or forwarder mail is drafted on it.
  • Trade: 1038329 open the trade
  • Not known: no customer invoice for this trade is in Xero.
  • Not known: no grower bill for this trade is in Xero.
  • 7 Oct 14:44, Carter & Associates Finance wrote, “Re: Supplier invoices not in Xero, please enter: invoice 0064673, Chislett…” (Gmail, exports@) open the thread ↗
  • 7 Oct 10:42, we wrote (WhatsApp C&A / Vision new group!) open the message
  • 7 Oct 10:34, Mandy Collins wrote (WhatsApp C&A / Vision new group!) open the message
  • 7 Oct 01:41, we wrote, “Supplier invoices not in Xero, please enter: invoice 0064673, Chislett Farms…” (Gmail, exports@) open the thread ↗
  • 6 Oct 17:55, VIF Export wrote, “RE: 1038329 - Al Bakrawe - Jebel Ali - 2240 ctns Afourer Mandarins - EX…” (Gmail, exports@) open the thread ↗
  • 6 Oct 15:38, VIF Export wrote, “1038329 - Al Bakrawe - Jebel Ali - 2240 ctns Afourer Mandarins - EX Melbourne -…” (Gmail, exports@) open the thread ↗
  • Trade folder, PO: 1038329_PO_v1_send_check.md
  • Trade folder, PO: 1038329_PO_v1.pdf
  • Trade folder, PO: 1038329_PO_v1.gdoc
  • Last press on this trade: send an email, James McNamara, 6 Oct 15:57 (desk record).
137.AL BAKRAWE GENERAL TRADING LLC: which incoterm do its 29 earlier trades carry?no amount

We recommend: Yes: CPT, the term their other trades state. No paper we hold states it for 1037823, 1037841, 1037850, 1037857, 1037866, 1037871, 1037878, 1037884 and 21 more.

Decides: James
  • 8 Oct 2026: This customer's other trades state: CPT on 5. (the trades on the record)
Background
  • Yes: CPT, the term their other trades state. No paper we hold states it for 1037823, 1037841, 1037850, 1037857, 1037866, 1037871, 1037878, 1037884 and 21 more.
  • 8 Oct 15:40, Irfan Haider wrote, “Re: Re: Al Bakrawe account — payment of the undisputed balance” (Gmail, quenton@) open the thread ↗
  • 8 Oct 13:29, Carter & Associates Finance wrote, “Re: Re: Al Bakrawe account — payment of the undisputed balance” (Gmail, quenton@) open the thread ↗
  • 8 Oct 09:01, we wrote, “Carter & Associates: terms of trade from 1 November 2026” (Gmail, james@) open the thread ↗
  • 8 Oct 03:30, we wrote, “Re: Re: Al Bakrawe account — payment of the undisputed balance” (Gmail, james@) open the thread ↗
  • 7 Oct 20:53, Irfan Haider wrote, “Re: Re: Al Bakrawe account — payment of the undisputed balance” (Gmail, quenton@) open the thread ↗
  • 7 Oct 15:10, Carter & Associates Finance wrote, “Re: Re: Al Bakrawe account — payment of the undisputed balance” (Gmail, quenton@) open the thread ↗
138.SKY FRESH-FRUITS IMPORT & EXP.: which incoterm do its 30 earlier trades carry?no amount

We recommend: Yes: CPT, the term their other trades state. No paper we hold states it for 1037719, 1037785, 1037801, 1037827, 1037856, 1037869, 1037880, 1037940 and 22 more.

Decides: James
  • 8 Oct 2026: This customer's other trades state: CPT on 6. (the trades on the record)
Background
  • Yes: CPT, the term their other trades state. No paper we hold states it for 1037719, 1037785, 1037801, 1037827, 1037856, 1037869, 1037880, 1037940 and 22 more.
  • 8 Oct 12:56, we wrote, “Sky Fresh: corrected account, AUD 72,428.40” (Gmail, quenton@) open the thread ↗
  • 8 Oct 09:02, we wrote, “Carter & Associates: terms of trade from 1 November 2026” (Gmail, james@) open the thread ↗
  • 3 Oct 21:10, we wrote, “Sky Fresh: please pay invoices 1038091 and 1038157 now; the October 2025…” (Gmail, quenton@) open the thread ↗
  • 24 Sep 17:06, Carter & Associates Finance wrote, “Statement of Account – Outstanding Balance” (Gmail, quenton@) open the thread ↗
  • 23 Sep 18:42, Carter & Associates wrote, “Statement from Carter & Associates for SKY FRESH-FRUITS IMPORT & EXP.” (Gmail, quenton@) open the thread ↗
  • 22 Sep 09:28, we wrote, “Statement from Carter & Associates for SKY FRESH-FRUITS IMPORT & EXP.” (Gmail, james@) open the thread ↗
139.(no customer on record): which incoterm do its 24 earlier trades carry?no amount

We recommend: Yes: CPT, the usual term. No paper we hold states it for 1037943, 1037944, 1037945, 1037947, 1037948, 1037949, 1037950, 1037956 and 16 more.

Decides: James
  • 8 Oct 2026: This customer has no trade with a stated term. (the trades on the record)
Background
  • Yes: CPT, the usual term. No paper we hold states it for 1037943, 1037944, 1037945, 1037947, 1037948, 1037949, 1037950, 1037956 and 16 more.
  • Not known: no mail or WhatsApp on the desk is linked to this item.
140.KIBSONS INTERNATIONAL LLC: which incoterm do its 10 earlier trades carry?no amount

We recommend: Yes: CPT, the usual term. No paper we hold states it for 1037825, 1037839, 1037863, 1037885, 1037896, 1037931, 1037953, 1038002 and 2 more.

Decides: James
  • 8 Oct 2026: This customer has no trade with a stated term. (the trades on the record)
Background
  • Yes: CPT, the usual term. No paper we hold states it for 1037825, 1037839, 1037863, 1037885, 1037896, 1037931, 1037953, 1038002 and 2 more.
  • 8 Oct 09:02, we wrote, “Carter & Associates: terms of trade from 1 November 2026” (Gmail, james@) open the thread ↗
  • 4 Sep 03:31, we wrote, “Periodic details check — Kibsons International (Carter & Associates CRM)” (Gmail, exports@) open the thread ↗
  • 3 Sep 16:14, Juan Sebastian wrote, “RE: Outstanding Invoices – Payment Follow-Up” (Gmail, quenton@) open the thread ↗
  • 1 Sep 15:02, Jameel.M wrote, “RE: Outstanding Invoices – Payment Follow-Up” (Gmail, quenton@) open the thread ↗
  • 1 Sep 13:40, Carter & Associates Finance wrote, “Outstanding Invoices – Payment Follow-Up” (Gmail, quenton@) open the thread ↗
  • 28 Aug 20:35, Carter & Associates wrote, “Statement from Carter & Associates for KIBSONS INTERNATIONAL LLC” (Gmail, quenton@) open the thread ↗
141.EASTERN GREEN MARKETING: which incoterm do its 28 earlier trades carry?no amount

We recommend: Yes: CPT, the term their other trades state. No paper we hold states it for 1037811, 1037821, 1037822, 1037834, 1037838, 1037852, 1037859, 1037860 and 20 more.

Decides: James
  • 8 Oct 2026: This customer's other trades state: CPT on 3, CFR on 2, CIF on 2, FOB on 1. (the trades on the record)
Background
  • Yes: CPT, the term their other trades state. No paper we hold states it for 1037811, 1037821, 1037822, 1037834, 1037838, 1037852, 1037859, 1037860 and 20 more.
  • Not known: no mail or WhatsApp on the desk is linked to this item.
142.BARAKAT VEGETABLES & FRUITS COL.L.C: which incoterm do its 25 earlier trades carry?no amount

We recommend: Yes: CPT, the term their other trades state. No paper we hold states it for 1037835, 1037875, 1037890, 1037891, 1037923, 1037924, 1037936, 1037937 and 17 more.

Decides: James
  • 8 Oct 2026: This customer's other trades state: CPT on 2. (the trades on the record)
Background
  • Yes: CPT, the term their other trades state. No paper we hold states it for 1037835, 1037875, 1037890, 1037891, 1037923, 1037924, 1037936, 1037937 and 17 more.
  • 8 Oct 09:01, we wrote, “Carter & Associates: terms of trade from 1 November 2026” (Gmail, james@) open the thread ↗
  • 31 Aug 14:31, we wrote, “1038070 — Commercial invoice” (Gmail, exports@) open the thread ↗
  • 21 Aug 17:50, sini.j@barakatgroup.ae wrote, “Statement from Carter & Associates for BARAKAT VEGETABLES & FRUITS COL.L.C” (Gmail, james@) open the thread ↗
  • 21 Aug 17:50, Sini Joy wrote, “RE: Statement from Carter & Associates for BARAKAT VEGETABLES & FRUITS COL.L.C” (Gmail, quenton@) open the thread ↗
  • 21 Aug 16:46, messaging-service@post.xero.com wrote, “Statement from Carter & Associates for BARAKAT VEGETABLES & FRUITS COL.L.C” (Gmail, james@) open the thread ↗
  • 21 Aug 16:46, Carter & Associates wrote, “Statement from Carter & Associates for BARAKAT VEGETABLES & FRUITS COL.L.C” (Gmail, quenton@) open the thread ↗
143.FRECO INTERNATIONAL COMPANY LIMITED: which incoterm do its 4 earlier trades carry?no amount

We recommend: Yes: FOB, the term their other trades state. No paper we hold states it for 1037766, 1037905, 1037911, 1038107.

Decides: James
  • 8 Oct 2026: This customer's other trades state: FOB on 2. (the trades on the record)
Background
  • Yes: FOB, the term their other trades state. No paper we hold states it for 1037766, 1037905, 1037911, 1038107.
  • 8 Oct 09:01, we wrote, “Carter & Associates: terms of trade from 1 November 2026” (Gmail, james@) open the thread ↗
  • 25 Aug 18:26, we wrote, “1038314 — Commercial invoice” (Gmail, james@) open the thread ↗
  • 25 Aug 18:26, we wrote, “1038314 — Commercial invoice” (Gmail, quenton@) open the thread ↗
  • 18 Aug 21:46, messaging-service@post.xero.com wrote, “Statement from Carter & Associates for FRECO INTERNATIONAL COMPANY LIMITED” (Gmail, james@) open the thread ↗
  • 18 Aug 21:46, Carter & Associates wrote, “Statement from Carter & Associates for FRECO INTERNATIONAL COMPANY LIMITED” (Gmail, quenton@) open the thread ↗
  • 14 Aug 21:43, we wrote, “Re: Pre-alert, 618-55465745 - Commercial invoice and packing list 1038314” (Gmail, james@) open the thread ↗
144.Sam - Banfresh MARKETING PTE LTD: which incoterm do its 7 earlier trades carry?no amount

We recommend: Yes: CPT, the term their other trades state. No paper we hold states it for 1037820, 1037941, 1038113, 1038117, 1038130, 1038132, 1038136.

Decides: James
  • 8 Oct 2026: This customer's other trades state: CPT on 1. (the trades on the record)
Background
  • Yes: CPT, the term their other trades state. No paper we hold states it for 1037820, 1037941, 1038113, 1038117, 1038130, 1038132, 1038136.
  • 8 Oct 09:01, we wrote, “Carter & Associates: terms of trade from 1 November 2026” (Gmail, james@) open the thread ↗
  • 18 Jul 03:31, we wrote, “Periodic details check — Ban Fresh Marketing Pte Ltd” (Gmail, exports@) open the thread ↗
  • 2 Jul 18:36, we wrote, “Re: Carter & Associates - Australian Navels, CPT Singapore (sea)” (Gmail, quenton@) open the thread ↗
  • 1 Jul 23:50, we wrote, “Re: Carter & Associates - Australian Navels, CPT Singapore (sea)” (Gmail, quenton@) open the thread ↗
  • 1 Jul 23:26, we wrote, “Carter & Associates - Australian Navels, CPT Singapore (sea)” (Gmail, quenton@) open the thread ↗
  • 9 Jun 13:18, Carter & Associates wrote, “Statement from Carter & Associates for Sam - Banfresh MARKETING PTE LTD” (Gmail, quenton@) open the thread ↗
145.HENG WAN FRUIT ENTERPRISE: which incoterm do its 7 earlier trades carry?no amount

We recommend: Yes: CFR, the term their other trades state. No paper we hold states it for 1037796, 1037809, 1037870, 1038022, 1038033, 1038046, 1038102.

Decides: James
  • 8 Oct 2026: This customer's other trades state: CFR on 1. (the trades on the record)
Background
  • Yes: CFR, the term their other trades state. No paper we hold states it for 1037796, 1037809, 1037870, 1038022, 1038033, 1038046, 1038102.
  • 8 Oct 09:01, we wrote, “Carter & Associates: terms of trade from 1 November 2026” (Gmail, james@) open the thread ↗
  • 6 Aug 19:50, we wrote, “Your Late Lane navel order - 1,260 cartons Melbourne to Singapore - status and…” (Gmail, james@) open the thread ↗
  • 6 Aug 19:50, we wrote, “Your Late Lane navel order - 1,260 cartons Melbourne to Singapore - status and…” (Gmail, exports@) open the thread ↗
  • 2 Jul 18:36, we wrote, “Re: Carter & Associates - Australian Navels, CPT Singapore (sea)” (Gmail, quenton@) open the thread ↗
  • 1 Jul 23:50, we wrote, “Re: Carter & Associates - Australian Navels, CPT Singapore (sea)” (Gmail, quenton@) open the thread ↗
  • 1 Jul 23:26, we wrote, “Carter & Associates - Australian Navels, CPT Singapore (sea)” (Gmail, quenton@) open the thread ↗
146.Frutulip General Trading: which incoterm do its 42 earlier trades carry?no amount

We recommend: Yes: CFR, the term their other trades state. No paper we hold states it for 1037842, 1037843, 1037872, 1037876, 1037888, 1037897, 1037899, 1037917 and 34 more.

Decides: James
  • 8 Oct 2026: This customer's other trades state: CFR on 1, CPT on 1. (the trades on the record)
Background
  • Yes: CFR, the term their other trades state. No paper we hold states it for 1037842, 1037843, 1037872, 1037876, 1037888, 1037897, 1037899, 1037917 and 34 more.
  • Not known: no mail or WhatsApp on the desk is linked to this item.
147.On CIF and CIP, who issues the insurance certificate?no amount

We recommend: Yes: James arranges it with the broker, as he does the cover. The cover is ours and unpriced, and nothing says who issues the certificate to the customer (2(c)3, 2(c)5).

Decides: James
  • 8 Oct 2026: The canon sets out each term from our rulings and trades; our history is silent on this. (TRADE_PROCESS 2(c)1 to 2(c)6)
Background
  • Yes: James arranges it with the broker, as he does the cover. The cover is ours and unpriced, and nothing says who issues the certificate to the customer (2(c)3, 2(c)5).
  • Not known: no mail or WhatsApp on the desk is linked to this item.
148.Do we quote DAP or DDP at all?no amount

We recommend: No: do not quote them. No trade has run on either, we have no rate source for destination charges or duty, and the pricing engine says not to send without sign-off (2(c)6).

Decides: James
  • 8 Oct 2026: The canon sets out each term from our rulings and trades; our history is silent on this. (TRADE_PROCESS 2(c)1 to 2(c)6)
Background
  • No: do not quote them. No trade has run on either, we have no rate source for destination charges or duty, and the pricing engine says not to send without sign-off (2(c)6).
  • Not known: no mail or WhatsApp on the desk is linked to this item.
149.On FOB, do we refer transit claims to the buyer?no amount

We recommend: Yes: refer the buyer to its carrier and insurer. We have run few FOB trades and none with a transit-loss claim on record (2(c)1).

Decides: James
  • 8 Oct 2026: The canon sets out each term from our rulings and trades; our history is silent on this. (TRADE_PROCESS 2(c)1 to 2(c)6)
Background
  • Yes: refer the buyer to its carrier and insurer. We have run few FOB trades and none with a transit-loss claim on record (2(c)1).
  • Not known: no mail or WhatsApp on the desk is linked to this item.
150.On FOB, do we tell the buyer departed and arrived?no amount

We recommend: Yes: tell the buyer what its own booking document says. Our papers do not say whether an FOB buyer is sent departed and arrived notes when its own carrier owns those events (2(c)1).

Decides: James
  • 8 Oct 2026: The canon sets out each term from our rulings and trades; our history is silent on this. (TRADE_PROCESS 2(c)1 to 2(c)6)
Background
  • Yes: tell the buyer what its own booking document says. Our papers do not say whether an FOB buyer is sent departed and arrived notes when its own carrier owns those events (2(c)1).
  • Not known: no mail or WhatsApp on the desk is linked to this item.
151.Send Sam the written deckno amount

We recommend: Send Sam a written deck once the Pinnacle position is known. No date on the call.

Decides: Both
  • 7 Oct 2026: Sam is the only accredited packer for America. (Meeting 7 Oct 2026 (Gemini notes and transcript))
Background
  • Not known: no mail or WhatsApp on the desk is linked to this item.
152.Approach top Canadian importers with an offerno amount

We recommend: When Vision's stonefruit air rates arrive, send an indicative offer to the top Toronto, Vancouver and Montreal importers.

Decides: James
  • 7 Oct 2026: Six importers are named in public sources; none contacted; whether each buys Australian fruit is not checked. (Canada stonefruit entry plan, 7 Oct 2026)
  • 7 Oct 2026: Chile holds the November to March window; a Toronto distributor said Australia would need air freight. (Canada stonefruit entry plan, 7 Oct 2026)
  • 7 Oct 2026: Carl is researching past Canadian partners (see the waiting item on Carl); stone fruit is allowed into Canada, not the US; cherries are allowed into the US. (Meeting 7 Oct 2026, 11:15 (Gemini notes))
Background
  • When Vision's stonefruit air rates arrive, send an indicative offer to the top Toronto, Vancouver and Montreal importers.
  • Not known: no mail or WhatsApp on the desk is linked to this item.
153.Carl Engel: research of past Canadian and English shipment partners, since 7 Octno payment involved: information task

We recommend: Set Carl Engel a date to report back on Canadian partners: no deadline was given and nothing has been heard since 7 Oct.

Decides: Quenton
  • 7 Oct: James told Carl Engel to use judgement and seek a warm introduction for the first meeting in Canada. (WhatsApp Q&A — Carl Engel)
  • 7 Oct: Carl Engel asked to research past business partners and contacts in Canada from historical shipments to Canada and England. (WhatsApp Q&A — Carl Engel)
  • 6 Oct: Claire Fisher wrote about Year 11 dates, "ready to start their Year 12"; no payment content. (Gmail, quenton@)
  • 9 Oct: No report or update from Carl Engel has been received since the 7 Oct instruction. (desk record)
Background
  • Set Carl Engel a date to report back on Canadian partners: no deadline was given and nothing has been heard since 7 Oct.
  • Open: Await Carl on past Canadian partners
  • Not known: whether Carl Engel has identified any contacts or has a date to report back.
  • 8 Oct 12:56, we wrote, “Sky Fresh: corrected account, AUD 72,428.40” (Gmail, quenton@) open the thread ↗
  • 8 Oct 09:02, we wrote, “Carter & Associates: terms of trade from 1 November 2026” (Gmail, james@) open the thread ↗
  • 8 Oct 09:02, we wrote, “Carter & Associates: terms of trade from 1 November 2026” (Gmail, james@) open the thread ↗
  • 8 Oct 09:01, we wrote, “Carter & Associates: terms of trade from 1 November 2026” (Gmail, james@) open the thread ↗
  • 8 Oct 09:01, we wrote, “Carter & Associates: terms of trade from 1 November 2026” (Gmail, james@) open the thread ↗
  • 8 Oct 09:01, we wrote, “Carter & Associates: terms of trade from 1 November 2026” (Gmail, james@) open the thread ↗
154.Grower Connect, Perth: 192 trays strawberries, 18 Sep load (1038330)AUD 4,320 BUY

We recommend: Settle 1038330's price with Phillip before any reissue: 22.50, 25.50 and 28.50 are all on record, none confirmed agreed.

Decides: James
  • 3 Oct 21:11: Quenton told Grower Connect to bill 1038330 (INV-45621) at AUD 22.50 a tray, 192 trays, AUD 4,320. (Gmail, quenton@)
  • 6 Oct: Obsidian holds both invoices: INV-45621 billed AUD 28.50 a tray vs our PO AUD 25.50; INV-45622 billed AUD 33.00, accepted but still held. (Gmail, exports@)
  • 6 Oct 21:30: Alesha MacFarlane (Grower Connect): "pay the outstanding invoices at your earliest convenience." (Gmail, quenton@)
  • 7 Oct 10:29: Draft waiting, unsent: ask Grower Connect to correct the INV-45621 price on 1038330. (desk record)
  • 9 Oct 09:24: Draft waiting, unsent: ask Grower Connect the agreed price for 1038332. (desk record)
Background
  • Settle 1038330's price with Phillip before any reissue: 22.50, 25.50 and 28.50 are all on record, none confirmed agreed.
  • Open: Await Grower Connect reissue of INV-45621
  • Not known: which of 22.50, 25.50 or 28.50 a tray is the agreed price for 1038330.
  • 1038332 also disagrees: PO shows AUD 25.50 a tray against AUD 33.00 invoiced and accepted by James on 6 Oct.
  • 8 Oct 12:05, we wrote, “Remittance advice: AUD 4,320.00 paid 1 October 2026” (Gmail, james@) open the thread ↗
  • 6 Oct 21:49, we wrote, “Re: Grower Connect Pty Ltd: strawberry levies, answer to our 22 September…” (Gmail, exports@) open the thread ↗
  • 6 Oct 21:30, Admin Grower Connect wrote, “Re: Grower Connect Pty Ltd: strawberry levies, answer to our 22 September…” (Gmail, quenton@) open the thread ↗
  • 6 Oct 15:57, we wrote, “Grower Connect Pty Ltd: strawberry levies, answer to our 22 September question…” (Gmail, quenton@) open the thread ↗
  • 3 Oct 21:12, we wrote, “Purchase order: strawberries, 190 trays, for the 24 September Perth flight…” (Gmail, quenton@) open the thread ↗
  • 3 Oct 21:11, we wrote, “Strawberries, 192 trays, 18 September load to Singapore (1038330)” (Gmail, quenton@) open the thread ↗
155.Obsidian: Xero bookkeeping corrections, outstanding since 7 Octdebit note AUD 213.50

We recommend: Chase Obsidian to post the five Xero changes and confirm the Whitton AUD 213.50 debit note is live.

Decides: James
  • 7 Oct: Obsidian emailed five Xero changes; supplier invoices still not entered in Xero. (desk record)
  • 7 Oct: Whitton bill 10619 fixed with a debit note of AUD 213.50. (desk record)
Background
156.Priority Produce: outstanding on invoices 1037833 and 1037928, chased since 1 SepWhatsApp ask

We recommend: Approve the waiting draft asking Steve for his cartage and tossing bills: James ruled to offset against them, not chase Priority Produce direct.

Decides: James
  • 2 Oct: James ruled: offset AUD 840 on 1037833 and AUD 17,606 on 1037928 against Steve's cartage and tossing bills once billed. (decision page)
  • 1 Sep: We asked Steve to confirm contact and transport-rate details on file; no reply received. (Gmail, exports@)
  • 28 Sep: Statement sent to Priority Produce: "outstanding total of $18446.00 AUD", over 30 days overdue. (Gmail, quenton@)
  • 9 Oct 00:14: Draft waiting: asks Steve to send his cartage and tossing bills, to steve@priorityproduce.com.au. (desk record)
Background
  • Approve the waiting draft asking Steve for his cartage and tossing bills: James ruled to offset against them, not chase Priority Produce direct.
  • Open: Collect AUD 18,446 from Priority Produce
  • InvoiceIssuedDueUnpaid
    103783323 Oct 20256 Nov 2025AUD 840
    103792816 Dec 202530 Dec 2025AUD 17,606
  • Not known: whether Steve holds any cartage or tossing bills for this period.
  • 28 Sep 19:43, Carter & Associates wrote, “Statement from Carter & Associates for PRIORITY PRODUCE” (Gmail, quenton@) open the thread ↗
  • 1 Sep 08:01, we wrote, “Carter & Associates — periodic details check” (Gmail, exports@) open the thread ↗
  • 19 May 17:13, we wrote, “1038161” (Gmail, quenton@) open the thread ↗
  • 28 Apr 10:29, Phytosanitary Exports wrote, “FW: Purchase Order - 1038136 - 480 x Sheppard Avo - Costa” (Gmail, quenton@) open the thread ↗
  • 21 Apr 19:43, we wrote, “Re: Statement from Carter & Associates for PRIORITY PRODUCE” (Gmail, quenton@) open the thread ↗
  • 13 Apr 07:57, Phytosanitary Exports wrote, “RE: Purchase Order - 1038130 - 400 x Trays Avocados - Costa Group” (Gmail, quenton@) open the thread ↗
157.When to hold the Sam's Club call, onno amount

We recommend: When to hold the Sam's Club call, on: A status card: no figure is put on it.

Decides: Quenton
  • 9 Oct: US lead: Sam's Club (Elena Huang): Quenton Carter holds the plan for the Sam's Club call with Elena Huang. (desk record)
  • 2 Oct 2026: Quenton Carter holds the plan for the Sam's Club call with Elena Huang. (REPORTS: elena sams club plan; business automation, 5 Oct 2026)
  • 9 Oct 2026: No message naming this lead is held on the desk record. (Gmail; WhatsApp)
Background
158.Which of these buyers to open, and withno amount

We recommend: Which of these buyers to open, and with: No figure: these markets carry no measured estimate.

Decides: Quenton
  • 9 Oct: Buyers who asked and never traded: other markets (28): 28 buyers in other markets have asked us for goods and never traded. The latest is Q&A (Aust) & Berry Mount (India), who wrote on 4 Oct 2026 asking for an idea on pricing so they can program. Others asked on 3 Oct 2026 (orange navel, the UAE), 1 Oct 2026 (prices) and 7 Aug 2026 (Eliseo Group, Papua New Guinea, FOB or CIF quote). The facts… (desk record)
  • 4 Oct 2026: Q&A (Aust) & Berry Mount (India): "would it be possible to send us an idea on the pricing which would give us an update on what we can program" (WhatsApp)
  • 3 Oct 2026: C&A - DXB - KART- Finley (the UAE): "what about orange navel" (WhatsApp)
  • 2 Oct 2026: C&A - Safa Marwah: "We need Big size." (WhatsApp)
  • 1 Oct 2026: C&A - Lao Sin Kian Choon: "What prices" (WhatsApp)
Background
159.CHEP Australia, AQIS, Centra Networks: 50 unmatched supplier bills, Xero copy 9 OctAUD 45,282.07 owed across 50 bills

We recommend: Have Atul match the 50 bills to their direct-debit payments in Xero so the forecast stops excluding them.

Decides: James
  • 9 Oct: Xero copy taken 9 Oct 2026 05:04 AEDT shows 50 bills unpaid across three suppliers. (Xero, desk copy 9 Oct 2026)
  • 9 Oct: CHEP Australia 25 bills, AQIS 15 bills, Centra Networks 10 bills, AUD 45,282.07 in all, none matched to a payment. (desk record)
  • 9 Oct: These bills were paid by direct debit, but no payment has ever been matched to any bill of these three suppliers. (desk record)
  • 9 Oct: The weekly cash forecast leaves these 50 bills out of its line entirely. (desk record)
Background
  • Have Atul match the 50 bills to their direct-debit payments in Xero so the forecast stops excluding them.
  • Open: Match direct-debit bills in Xero
  • SupplierBills
    CHEP Australia25
    AQIS15
    Centra Networks10
  • Not known: which bank-feed lines correspond to which bills, or whether any are still genuinely unpaid.
Decided (24)
  • 160.Sky Fresh-Fruits Import & Exp: clear invoices held by a disputeAUD 58,400.40 SALE

    We recommend: James, 2 Oct 11:01: Take the AUD 58,400.40 they accept now; keep chasing the AUD 14,028.

    TodayDecides: QuentonAnswered
    • James, 2 Oct 11:01: Take the AUD 58,400.40 they accept now; keep chasing the AUD 14,028. (on “Sky Fresh, Singapore: AUD 14,028 still owed on the October 2025 mandarins (1037812)”) (decision page)
    • James, 2 Oct 11:13: Yes, do it: Credit Sky Fresh AUD 22,656 in full on invoice 1038148: the fruit never left Brisbane and Majestic never billed us. (on “Sky Fresh, Singapore: 384 cartons of Hass avocados that never flew (1038148)”) (decision page)
    • 9 Oct: Sky Fresh-Fruits Import & Exp has 2 clear invoices unpaid more than 14 days past due (1038091 AUD 38,686.40, 1038157 AUD 19,714, AUD 58,400.40 in all); while invoice 1037812 AUD 14,028 is disputed; a payment was moved between their invoices: Sky Fresh-Fruits Import & Exp's AUD 14,028 received 21 November 2025 was applied to invoice 1037812; on Wed 29 Jul Obsidian moved it to invoice 1037827, so… (Xero; desk record)
    • 24 Sep 17:06: Carter & Associates Finance wrote, “Statement of Account – Outstanding Balance”: “Hi Team, Please find the attached Statement of Account (SOA) for your reference. We kindly ask that you review the outstanding balance and arrange payment at your earliest convenience. Once payment has been processed,…” (Gmail, quenton@)
    • 8 Oct 12:56: We wrote, “Sky Fresh: corrected account, AUD 72,428.40”: “Hi Brandon, The statement of 23 September showed AUD 95,084.40. That was wrong, and we apologise. It included invoice 1038148 for AUD 22,656.00, which belongs to another customer. We are moving it off your account…” (Gmail, quenton@)
    Answered by James McNamara, Fri 2 Oct, 11:01: Take the AUD 58,400.40 they accept now; keep chasing the AUD 14,028 ·
    Background
  • 161.Eastern Green Marketing, 1,840 LOW seeded murcot to SIN, sailed 30 Jul: the grower's bill against the waybill (1038267)AUD 51,945 BUY

    We recommend: Act on James's ruling of 2 Oct 11:51: Clearly, you should have looked at what was invoiced by the supplier and what was loaded by the freight forwarder. You work on this is underwhelming.

    TodayDecides: JamesAnswered
    • James, 2 Oct 11:51: None of the above: see my note. Clearly, you should have looked at what was invoiced by the supplier and what was loaded by the freight forwarder. You work on this is underwhelming. (on “Eastern Green, Singapore: the 450-carton invoice on the July Murcott container (1038290)”) (decision page)
    • 26 Jul: BL AEL2073181 (CMA CGM ROSSINI 630N, sailed Thu 30 Jul) carried 1,640 cartons in all, shared with trade 1038290, but Eastern Green Marketing's trade alone orders 1,840 (630 + 605 + 605) and Favco QLD billed AUD 52,247.50 on it as bill 000101625389, less AUD 302.50 credited (source: our email of Fri 7 Aug, Xero bill). (Gmail; Xero; trade folder)
    • 17 Jul: Invoice 1038267 to Eastern Green Marketing, AUD 64,875 SALE; paid in full. (Xero)
    • 26 Jul: Bill 000101625389 / 1038267 from Favco QLD, AUD 52,247.50 BUY; paid in full. (Xero)
    • 2 Oct 07:22: Jenny Hudgson wrote, “Re: Outstanding Payment Update - Remittance Advice”: “Good Morning Guys, Payment received yesterday for $87210.50 - thank you very much. Please can you send us the remittance advice. Thank you Jenny Jenny Hudgson Favco Group Mobile: Email:…” (Gmail, exports@)
    Answered by the desk, 7 Oct 12:18 Sydney, under James's standing ruling, Wed 7 Oct, 12:18: Struck: nothing owed ·
    Background
    • Act on James's ruling of 2 Oct 11:51: Clearly, you should have looked at what was invoiced by the supplier and what was loaded by the freight forwarder. You work on this is underwhelming.
    • Trade: 1038267 open the trade
    • 8 Oct 18:26: We wrote: “No, you need to check if the fruit supplier was paid. It seems Quenton cancelled via WhatsApp. That's why the new system needs to be accurate always, so when a trade changes, we use the desk and formal, clear and…” (WhatsApp James McNamara)
    • DocumentPartySideIssuedTotalUnpaid
      Invoice 1038267Eastern Green MarketingSALE17 JulAUD 64,875AUD 0
      Bill 000101625389 / 1038267Favco QLDBUY26 JulAUD 52,247.50AUD 0
      Bill 00241002 / 1038267Vision InternationalFREIGHT31 JulAUD 7,439.72AUD 0
      Credit note 000101625389Favco QLDsupplier credit12 AugAUD 302.50AUD 0
      (Xero)
    • 8 Oct 18:26, we wrote (WhatsApp James McNamara) open the message
    • 8 Oct 14:46, we wrote (WhatsApp a WhatsApp chat) open the message
    • 8 Oct 14:46, we wrote (WhatsApp James McNamara) open the message
    • 2 Oct 07:22, Jenny Hudgson wrote, “Re: Outstanding Payment Update - Remittance Advice” (Gmail, exports@) open the thread ↗
    • 1 Oct 21:14, CountHQ wrote (WhatsApp C&A/OA) open the message
    • 30 Sep 15:49, CountHQ wrote (WhatsApp C&A/OA) open the message
    • Trade folder, Correspondence: 2026-08-10_Vision_reply_release_status_questions.md
    • Trade folder, Freight: WBL_AEL2073181 (1).pdf
    • Trade folder, Correspondence: 2026-08-07_JennyH_Re PO 1038267 - what brand was printed on the 605 Composite cartons - Favco QLD or FR.md
    • Trade folder, Correspondence: 2026-08-03_JennyH_Re Purchase Order 1038267 - Murcott mandarins (Opal brand) - delivery to Vision .md
    • Trade folder, Freight: WBL_AEL2073181.pdf
    • Last press on this trade: strike the reconciliation, James McNamara, 6 Oct 19:23 (desk record).
  • 162.B L Naidu & Sons: clear invoices held by a disputeAUD 43,567 SALE

    We recommend: James, 2 Oct 11:58: Yes, send it: Approve the email offering Naidu AUD 39,500 in full and final, paid by 8 Oct: a AUD 4,067 credit on container two.

    TodayDecides: QuentonAnswered
    • James, 2 Oct 11:58: Yes, send it: Approve the email offering Naidu AUD 39,500 in full and final, paid by 8 Oct: a AUD 4,067 credit on container two. (on “B L Naidu, Fiji: Beurre Bosc pears, two containers in July (1038246, 1038285R)”) (decision page)
    • James, 1 Oct 17:47: Settle. (on “B L Naidu (Fiji): pears, AUD 43,567, 39 days overdue. They claim AUD 26,035”) (decision page)
    • 25 Sep: B L Naidu & Sons has 1 clear invoice unpaid more than 14 days past due (1038246 AUD 20,128, AUD 20,128 in all); while invoice 1038285R AUD 23,439 is correction pending; they wrote on Fri 25 Sep: "Please work on the credit notes and we will settle all dues". Each invoice stands alone, so a dispute on one holds up no other: AUD 43,567 is payable now. (Xero; desk record)
    • 8 Oct 09:01: We wrote, “Carter & Associates: terms of trade from 1 November 2026”: “Dear team at B L Naidu & Sons Pte Ltd, Thank you for your business with Carter & Associates. From 1 November 2026 every customer moves to the same simple basis: each invoice stands on its own and is paid by the due date…” (Gmail, james@)
    • 8 Oct 09:06: Nadan Reddy wrote, “RE: [External - Sender]Re: [External - Sender]Statement from Carter & Associates for B L…”: “Dear Mr James, Kindly issue credit notes for us to settle the account. Nadan Reddy Manager Imports” (Gmail, quenton@)
    Answered by James McNamara, Fri 2 Oct, 11:58: Yes, send it ·
    Background
    • James, 2 Oct 11:58: Yes, send it: Approve the email offering Naidu AUD 39,500 in full and final, paid by 8 Oct: a AUD 4,067 credit on container two.
    • Open: Ask B L Naidu & Sons to pay the clear invoices
    • 8 Oct 09:06, Nadan Reddy wrote, “RE: [External - Sender]Re: [External - Sender]Statement from Carter &…” (Gmail, quenton@) open the thread ↗
    • 8 Oct 09:01, we wrote, “Carter & Associates: terms of trade from 1 November 2026” (Gmail, james@) open the thread ↗
    • 6 Oct 15:57, we wrote, “Re: Statement from Carter & Associates for B L Naidu & Sons Pte Ltd” (Gmail, exports@) open the thread ↗
    • 30 Sep 08:44, Nadan Reddy wrote, “RE: [External - Sender]Re: [External - Sender]Statement from Carter &…” (Gmail, quenton@) open the thread ↗
    • 25 Sep 07:50, Nadan Reddy wrote, “RE: [External - Sender]Re: [External - Sender]Statement from Carter &…” (Gmail, quenton@) open the thread ↗
    • 25 Sep 07:08, we wrote, “Re: [External - Sender]Statement from Carter & Associates for B L Naidu & Sons…” (Gmail, quenton@) open the thread ↗
  • 163.B L Naidu & Sons, 601 Beurre Bosc pears to LTK, sailed 30 Jul: invoice 1038285R on hold (1038285)AUD 23,439 SALE

    We recommend: Open dispute on the 629 Beurre Bosc pears (1038246) before invoice 1038285R is chased: AUD 23,439 SALE is 49 days overdue and held from the chase on an open item naming a dispute: "A captured message may affect trade 1038246: Customer requesting credit notes for settlement of disputed….

    Mon 12 OctDecides: JamesAnswered
    • James, 2 Oct 11:58: Yes, send it: Approve the email offering Naidu AUD 39,500 in full and final, paid by 8 Oct: a AUD 4,067 credit on container two. (on “B L Naidu, Fiji: Beurre Bosc pears, two containers in July (1038246, 1038285R)”) (decision page)
    • James, 1 Oct 17:47: Settle. (on “B L Naidu (Fiji): pears, AUD 43,567, 39 days overdue. They claim AUD 26,035”) (decision page)
    • 21 Aug: B L Naidu & Sons owes AUD 23,439 on invoice 1038285R, 49 days overdue, held from the chase: an open item naming a dispute: "A captured message may affect trade 1038246: Customer requesting credit notes for settlement of disputed invoices". (Xero; desk record)
    • 7 Aug: Invoice 1038285R to B L Naidu & Sons, AUD 23,439 SALE; AUD 23,439 unpaid, due 21 Aug. (Xero)
    • 23 Feb: Bill 46777 from Prima Fresh Orchards, AUD 3,840 BUY; paid in full. (Xero)
    Answered by the desk, 7 Oct 12:18 Sydney, under James's standing ruling, Wed 7 Oct, 12:18: Not chased: settled under James's ruling ·
    Background
    • Open dispute on the 629 Beurre Bosc pears (1038246) before invoice 1038285R is chased: AUD 23,439 SALE is 49 days overdue and held from the chase on an open item naming a dispute: "A captured message may affect trade 1038246: Customer requesting credit notes for settlement of disputed….
    • Trade: 1038285 open the trade
    • 4 Oct 11:31: VIF Export wrote, “RE: B L Naidu, Fiji, pears July 2026: Swire origin charges to be invoiced to Naidu, AUD…”: “Hi Quenton, Please refer to the attached. Your consignee organised the bookings on their account, however as discussed with Liam in attached we were asked to assist to pay the local terminal charges and bill to QC Fresh.” (Gmail, james@)
    • 8 Oct 16:41: We wrote: “18 new drafts need your yes: B L Naidu & Sons settlement (AUD 39,500, with or without the AUD 2,200) and credit notes (1038246, 1038285), ATO payment plan in arrears, buy price on Eastern Green PO 1038332, and 13 more.…” (WhatsApp a WhatsApp chat)
    • DocumentPartySideIssuedTotalUnpaid
      Bill 46777Prima Fresh OrchardsBUY23 FebAUD 3,840AUD 0
      Bill INV 7247 / 1038285TemhemBUY23 JulAUD 7,440AUD 7,309.43
      Bill 48250 / 1038285Prima Fresh OrchardsBUY27 JulAUD 5,040AUD 0
      Bill 00241008 / 1038285Vision InternationalFREIGHT31 JulAUD 3,721.50AUD 0
      Bill 00241063 / 1038285Vision InternationalFREIGHT4 AugAUD 1,100AUD 0
      Invoice 1038285RB L Naidu & SonsSALE7 AugAUD 23,439AUD 23,439
      Credit note INV 7247Temhemsupplier credit18 AugAUD 130.57AUD 0
      (Xero)
    • 8 Oct 16:41, we wrote (WhatsApp a WhatsApp chat) open the message
    • 8 Oct 16:41, we wrote (WhatsApp a WhatsApp chat) open the message
    • 8 Oct 10:38, we wrote, “Remittance advice: AUD 5,040.00 paid 18 September 2026” (Gmail, exports@) open the thread ↗
    • 4 Oct 11:31, VIF Export wrote, “RE: B L Naidu, Fiji, pears July 2026: Swire origin charges to be invoiced to…” (Gmail, james@) open the thread ↗
    • 4 Oct 11:27, Liam Fraser wrote, “Automatic reply: B L Naidu, Fiji, pears July 2026: Swire origin charges to be…” (Gmail, quenton@) open the thread ↗
    • 4 Oct 11:27, VIF Export wrote, “Automatic reply: B L Naidu, Fiji, pears July 2026: Swire origin charges to be…” (Gmail, quenton@) open the thread ↗
    • Trade folder, Finance: 2026-09-16_PrimaFresh_statement_invoice_48250.png
    • Trade folder, Correspondence: 2026-08-07_outbound_Both Commercial Invoices issued - raise 1038246 at 20,128.00 and 1038285 at 23,4.md
    • Trade folder, Correspondence: 2026-08-07_outbound_Trade 1038285 — FINAL Commercial Invoice (v7) — 601 CTN Beurre Bosc.md
    • Trade folder, Documents: 1038285_Packing_List_v7.pdf
    • Trade folder, Documents: 1038285_Commercial_Invoice_v7.pdf
    • Last press on this trade: strike the reconciliation, James McNamara, 6 Oct 19:23 (desk record).
  • 164.B L Naidu & Sons, 629 Beurre Bosc pears to NAN, sailed 15 Jul: invoice 1038246 on hold (1038246)AUD 20,128 SALE

    We recommend: Open dispute on the 629 Beurre Bosc pears (1038246) before invoice 1038246 is chased: AUD 20,128 SALE is 49 days overdue and held from the chase on an open item naming a dispute: "A captured message may affect trade 1038246: Customer requesting credit notes for settlement of disputed….

    Mon 12 OctDecides: JamesAnswered
    • James, 2 Oct 11:58: Yes, send it: Approve the email offering Naidu AUD 39,500 in full and final, paid by 8 Oct: a AUD 4,067 credit on container two. (on “B L Naidu, Fiji: Beurre Bosc pears, two containers in July (1038246, 1038285R)”) (decision page)
    • James, 2 Oct 11:58: None of the above: see my note. Vision needs to invoice BL Naidu, not us. This was an FOB trade. (on “B L Naidu: port fees Vision billed us on Naidu’s own freight”) (decision page)
    • 21 Aug: B L Naidu & Sons owes AUD 20,128 on invoice 1038246, 49 days overdue, held from the chase: an open item naming a dispute: "A captured message may affect trade 1038246: Customer requesting credit notes for settlement of disputed invoices". (Xero; desk record)
    • 7 Aug: Invoice 1038246 to B L Naidu & Sons, AUD 20,128 SALE; AUD 20,128 unpaid, due 21 Aug. (Xero)
    • 13 Jan: Bill INV-10250 from Phyto Services, AUD 330 BUY; paid in full. (Xero)
    Answered by the desk, 7 Oct 12:18 Sydney, under James's standing ruling, Wed 7 Oct, 12:18: Not chased: settled under James's ruling ·
    Background
    • Open dispute on the 629 Beurre Bosc pears (1038246) before invoice 1038246 is chased: AUD 20,128 SALE is 49 days overdue and held from the chase on an open item naming a dispute: "A captured message may affect trade 1038246: Customer requesting credit notes for settlement of disputed….
    • Trade: 1038246 open the trade
    • 4 Oct 11:31: VIF Export wrote, “RE: B L Naidu, Fiji, pears July 2026: Swire origin charges to be invoiced to Naidu, AUD…”: “Hi Quenton, Please refer to the attached. Your consignee organised the bookings on their account, however as discussed with Liam in attached we were asked to assist to pay the local terminal charges and bill to QC Fresh.” (Gmail, james@)
    • 8 Oct 18:26: We wrote: “No, you need to check if the fruit supplier was paid. It seems Quenton cancelled via WhatsApp. That's why the new system needs to be accurate always, so when a trade changes, we use the desk and formal, clear and…” (WhatsApp James McNamara)
    • DocumentPartySideIssuedTotalUnpaid
      Bill INV-10250Phyto ServicesBUY13 JanAUD 330AUD 0
      Bill INV-10858Phyto ServicesBUY4 MarAUD 275AUD 0
      Bill INV-11209Phyto ServicesBUY12 MarAUD 192.50AUD 0
      Bill INV 7145 / 1038246TemhemBUY10 JulAUD 15,360AUD 15,090.42
      Credit note INV 7145Temhemsupplier credit13 JulAUD 269.58AUD 0
      Bill 00240610 / 1038246Vision InternationalFREIGHT22 JulAUD 3,446.50AUD 0
      Bill 00241062 / 1038246Vision InternationalFREIGHT4 AugAUD 1,100AUD 0
      Invoice 1038246B L Naidu & SonsSALE7 AugAUD 20,128AUD 20,128
      (Xero)
    • 8 Oct 18:26, we wrote (WhatsApp James McNamara) open the message
    • 8 Oct 16:41, we wrote (WhatsApp a WhatsApp chat) open the message
    • 8 Oct 16:41, we wrote (WhatsApp a WhatsApp chat) open the message
    • 4 Oct 11:31, VIF Export wrote, “RE: B L Naidu, Fiji, pears July 2026: Swire origin charges to be invoiced to…” (Gmail, james@) open the thread ↗
    • 4 Oct 11:27, Liam Fraser wrote, “Automatic reply: B L Naidu, Fiji, pears July 2026: Swire origin charges to be…” (Gmail, quenton@) open the thread ↗
    • 4 Oct 11:27, VIF Export wrote, “Automatic reply: B L Naidu, Fiji, pears July 2026: Swire origin charges to be…” (Gmail, quenton@) open the thread ↗
    • Trade folder, Correspondence: 2026-08-07_outbound_Trade 1038246 — FINAL Commercial Invoice (v9) — 629 CTN Beurre Bosc.md
    • Trade folder, Documents: 1038246_Packing_List_v9.pdf
    • Trade folder, Documents: 1038246_Commercial_Invoice_v9.pdf
    • Trade folder, Documents: 1038246_Packing_List_v9.docx
    • Trade folder, Documents: 1038246_Commercial_Invoice_v9.docx
    • Last press on this trade: link this message to a trade, James McNamara, 8 Oct 09:16 (desk record).
  • 165.Priority Produce, 1,535 Mangoes, invoiced 16 Dec 2025: invoice 1037928 overdue (1037928)AUD 17,606 SALE

    We recommend: James, 2 Oct 11:49: Ask Steve to bill his cartage first and offset.

    Mon 12 OctDecides: JamesAnswered
    • James, 2 Oct 11:49: Ask Steve to bill his cartage first and offset. (on “Priority Produce, Brisbane Markets: watermelon and mangoes, Oct–Dec 2025, unpaid (1037833, 1037928)”) (decision page)
    • James, 2 Oct 12:50: None of the above: see my note. You have not connected the elements of these trades. It is a very stupid suggestion to jump to issuing POs without any material knowledge. (on “Three old trades with no PO to any grower (1037833, 1037928, 1038104)”) (decision page)
    • 30 Dec 2025: Priority Produce owes AUD 17,606 on invoice 1037928, due 30 Dec 2025, 283 days overdue. (Xero; desk record)
    • 16 Dec 2025: Invoice 1037928 to Priority Produce, AUD 17,606 SALE; AUD 17,606 unpaid, due 30 Dec 2025. (Xero)
    • 3 Oct 21:42: Liam Fraser wrote, “Re: Priority Produce, R2E2 mangoes collected 4–5 Dec 2025, stock lots released (1037928)”: “We don’t do outwards dockets. What was given was # of sizes to PSS, will try and track down this document Liam Fraser Vision International Logistics 729 MacArthur Avenue Central, Pinkenba, 4008 EST# 2946…” (Gmail, quenton@)
    Answered by James McNamara, Fri 2 Oct, 11:49: Ask Steve to bill his cartage first and offset ·
    Background
    • Trade: 1037928 open the trade
    • 4 Oct 11:21: We wrote, “Fwd: Priority Produce, R2E2 mangoes collected 4–5 Dec 2025, stock lots released (1037928)”: “A little bit of pocket money to call in ---------- Forwarded message --------- From: Liam Fraser <liam.fraser@vision.com.au> Date: Sat, 3 Oct 2026 at 21:42 Subject: Re: Priority Produce, R2E2 mangoes collected 4–5 Dec…” (Gmail, james@)
    • DocumentPartySideIssuedTotalUnpaid
      Invoice 1037928Priority ProduceSALE16 Dec 2025AUD 17,606AUD 17,606
      (Xero)
    • Not known: no grower bill for this trade is in Xero.
    • 4 Oct 11:21, we wrote, “Fwd: Priority Produce, R2E2 mangoes collected 4–5 Dec 2025, stock lots released…” (Gmail, james@) open the thread ↗
    • 3 Oct 21:42, Liam Fraser wrote, “Re: Priority Produce, R2E2 mangoes collected 4–5 Dec 2025, stock lots released…” (Gmail, quenton@) open the thread ↗
    • 3 Oct 21:09, we wrote, “Priority Produce, R2E2 mangoes collected 4–5 Dec 2025, stock lots released…” (Gmail, quenton@) open the thread ↗
    • 16 Sep 18:26, carterandassoc@obsidianadvisory.com.au wrote, “Open accounts - book corrections after today's reconciliation” (Gmail, james@) open the thread ↗
    • 10 Sep 16:17, carterandassoc@obsidianadvisory.com.au wrote, “Open accounts - book corrections after today's reconciliation” (Gmail, james@) open the thread ↗
    • 9 Sep 21:08, carterandassoc@obsidianadvisory.com.au wrote, “Open accounts - book corrections after today's reconciliation” (Gmail, james@) open the thread ↗
    • Last press on this trade: send an email, James McNamara, 3 Oct 21:08 (desk record).
  • 166.Barakat Vegetables & Fruits Col.L.C, invoiced 26 Feb: one waybill on two invoices (1038061)AUD 15,705 SALE

    We recommend: Decide which invoice the waybill covers and credit the other: one shipment cannot be sold twice.

    TodayDecides: JamesAnswered
    • 14 Feb: Barakat Vegetables & Fruits Col.L.C holds two invoices on one air waybill, AWB 607-87561434: invoice 1038031 for AUD 16,852.50 issued Sat 14 Feb, no departure held, paid; and invoice 1038061 for AUD 15,705 issued Thu 26 Feb, no departure held, paid. One waybill flew once, so one invoice names the wrong waybill (source: Xero references). (Gmail; Xero; trade folder)
    • 26 Feb: Invoice 1038061 to Barakat Vegetables & Fruits Col.L.C, AUD 15,705 SALE; paid in full. (Xero)
    • 26 Feb: Credit note CN-1038188 to Barakat Vegetables & Fruits Col.L.C, AUD 90; paid in full. (Xero)
    • 29 Apr 15:18: Shikha Thayyil Chettapurayil wrote, “Re: 1038061 – DOCUMENTS - BARAKAT - WATERMELONS - FLIGHT DETAILS: GA713/27 - GA900/27 -…”: “Dear @Phytosanitary Exports<mailto:exports@phytosanitaryservices.com.au>, Dear @Phytosanitary Exports, In this attached documents invoice number is also wrong. kindly request you to share the revised invoice with…” (Gmail, quenton@)
    • 30 Apr 10:29: We wrote, “Fwd: 1038061 – DOCUMENTS - BARAKAT - WATERMELONS - FLIGHT DETAILS: GA713/27 - GA900/27 -…”: “Can this be sorted today ---------- Forwarded message --------- From: Shikha Thayyil Chettapurayil <Shikha.C@barakatgroup.ae> Date: Wed, 29 Apr 2026 at 3:18 pm Subject: Re: 1038061 – DOCUMENTS - BARAKAT - WATERMELONS -…” (Gmail, james@)
    Answered by the desk, 7 Oct 12:18 Sydney, under James's standing ruling, Wed 7 Oct, 12:18: Closed: both invoices paid ·
    Background
    • Trade: 1038061 open the trade
    • DocumentPartySideIssuedTotalUnpaid
      Invoice 1038061Barakat Vegetables & Fruits Col.L.CSALE26 FebAUD 15,705AUD 0
      Credit note CN-1038188Barakat Vegetables & Fruits Col.L.Ccredit26 FebAUD 90AUD 0
      Credit note CN-1038255Barakat Vegetables & Fruits Col.L.Ccredit31 MarAUD 191.25AUD 0
      (Xero)
    • Not known: no grower bill for this trade is in Xero.
    • 30 Apr 10:29, we wrote, “Fwd: 1038061 – DOCUMENTS - BARAKAT - WATERMELONS - FLIGHT DETAILS: GA713/27 -…” (Gmail, james@) open the thread ↗
    • 29 Apr 15:18, Shikha Thayyil Chettapurayil wrote, “Re: 1038061 – DOCUMENTS - BARAKAT - WATERMELONS - FLIGHT DETAILS: GA713/27 -…” (Gmail, quenton@) open the thread ↗
    • 29 Apr 08:43, Phytosanitary Exports wrote, “RE: 1038061 – DOCUMENTS - BARAKAT - WATERMELONS - FLIGHT DETAILS: GA713/27 -…” (Gmail, quenton@) open the thread ↗
    • 28 Apr 14:22, Phytosanitary Exports wrote, “RE: 1038061 – DOCUMENTS - BARAKAT - WATERMELONS - FLIGHT DETAILS: GA713/27 -…” (Gmail, quenton@) open the thread ↗
    • 28 Apr 09:05, Phytosanitary Exports wrote, “RE: 1038061 – DOCUMENTS - BARAKAT - WATERMELONS - FLIGHT DETAILS: GA713/27 -…” (Gmail, quenton@) open the thread ↗
    • 6 Mar 13:36, Carter & Associates Finance wrote, “RE: SWM DUBAI 1038061 and 1038043” (Gmail, quenton@) open the thread ↗
    • Last press on this trade: strike the reconciliation, James McNamara, 6 Oct 19:20 (desk record).
  • 167.Premier Fresh Mart, 1,260 Late Lane Class, invoiced 12 Sep 2025: invoice 1037797 on hold (1037797)AUD 7,222 SALE

    We recommend: James, 1 Oct 17:49: Contest.

    Mon 12 OctDecides: JamesAnswered
    • James, 1 Oct 17:49: Contest. (on “Premier Fresh Mart (Singapore): Sep 2025 air load, AUD 7,222, disputed”) (decision page)
    • 26 Sep 2025: Premier Fresh Mart owes AUD 7,222 on invoice 1037797, 378 days overdue, held from the chase: an open item naming a dispute: "Premier Fresh Mart disputes the AUD 7,222.00 still owed on 1037797 (wrong flight details, no documents, storage): credit it, contest it, or write it off? The AUD 534.00 credited on 12 Sep 2025 has no recorded reason.". (Xero; desk record)
    • 12 Sep 2025: Invoice 1037797 to Premier Fresh Mart, AUD 15,736 SALE; AUD 7,980 paid, AUD 7,222 unpaid, due 26 Sep 2025. (Xero)
    • 16 Sep 18:26: carterandassoc@obsidianadvisory.com.au wrote, “Open accounts - book corrections after today's reconciliation”: “(no specific reference to 1038326 in this message) Atul re-sends (16 Sep) the same request asking whether to proceed with the Export team's AR corrections in Xero.” (Gmail, james@)
    • 16 Sep 20:36: We wrote, “Open accounts - book corrections after today's reconciliation”: “(no specific reference to 1038326 in this message) Reply from james@ to Atul: 'Investigate the void advice. Everything else is correct' — approving the Export team's corrections other than the void items.” (Gmail, james@)
    Answered by James McNamara, Thu 1 Oct, 17:49: Contest ·
    Background
    • Trade: 1037797 open the trade
    • DocumentPartySideIssuedTotalUnpaid
      Invoice 1037797Premier Fresh MartSALE12 Sep 2025AUD 15,736AUD 7,222
      (Xero)
    • Not known: no grower bill for this trade is in Xero.
    • 16 Sep 20:36, we wrote, “Open accounts - book corrections after today's reconciliation” (Gmail, james@) open the thread ↗
    • 16 Sep 18:26, carterandassoc@obsidianadvisory.com.au wrote, “Open accounts - book corrections after today's reconciliation” (Gmail, james@) open the thread ↗
    • 10 Sep 16:17, carterandassoc@obsidianadvisory.com.au wrote, “Open accounts - book corrections after today's reconciliation” (Gmail, james@) open the thread ↗
    • 8 Sep 14:37, carterandassoc@obsidianadvisory.com.au wrote, “Statement from Carter & Associates for PREMIER Freshmart Singapore PTE LTD” (Gmail, james@) open the thread ↗
    • 8 Sep 14:37, Carter & Associates Finance wrote, “Re: Statement from Carter & Associates for PREMIER Freshmart Singapore PTE LTD” (Gmail, exports@) open the thread ↗
    • 3 Sep 13:52, carterandassoc@obsidianadvisory.com.au wrote, “Statement from Carter & Associates for PREMIER Freshmart Singapore PTE LTD” (Gmail, james@) open the thread ↗
    • Last press on this trade: record a stage change, James McNamara, 27 Sep 19:48 (desk record).
  • 168.Priority Produce, 6 Seedless Watermelons Stripe, invoiced 23 Oct 2025: invoice 1037833 overdue (1037833)AUD 840 SALE

    We recommend: James, 2 Oct 11:49: Ask Steve to bill his cartage first and offset.

    Mon 12 OctDecides: JamesAnswered
    • James, 2 Oct 11:49: Ask Steve to bill his cartage first and offset. (on “Priority Produce, Brisbane Markets: watermelon and mangoes, Oct–Dec 2025, unpaid (1037833, 1037928)”) (decision page)
    • James, 2 Oct 12:50: None of the above: see my note. You have not connected the elements of these trades. It is a very stupid suggestion to jump to issuing POs without any material knowledge. (on “Three old trades with no PO to any grower (1037833, 1037928, 1038104)”) (decision page)
    • 6 Nov 2025: Priority Produce owes AUD 840 on invoice 1037833, due 6 Nov 2025, 337 days overdue. (Xero; desk record)
    • 23 Oct 2025: Invoice 1037833 to Priority Produce, AUD 840 SALE; AUD 840 unpaid, due 6 Nov 2025. (Xero)
    • 16 Sep 18:26: carterandassoc@obsidianadvisory.com.au wrote, “Open accounts - book corrections after today's reconciliation”: “(no specific reference to 1038326 in this message) Atul re-sends (16 Sep) the same request asking whether to proceed with the Export team's AR corrections in Xero.” (Gmail, james@)
    Answered by James McNamara, Fri 2 Oct, 11:49: Ask Steve to bill his cartage first and offset ·
    Background
    • Trade: 1037833 open the trade
    • 16 Sep 20:36: We wrote, “Open accounts - book corrections after today's reconciliation”: “(no specific reference to 1038326 in this message) Reply from james@ to Atul: 'Investigate the void advice. Everything else is correct' — approving the Export team's corrections other than the void items.” (Gmail, james@)
    • DocumentPartySideIssuedTotalUnpaid
      Invoice 1037833Priority ProduceSALE23 Oct 2025AUD 840AUD 840
      (Xero)
    • Not known: no grower bill for this trade is in Xero.
    • 16 Sep 20:36, we wrote, “Open accounts - book corrections after today's reconciliation” (Gmail, james@) open the thread ↗
    • 16 Sep 18:26, carterandassoc@obsidianadvisory.com.au wrote, “Open accounts - book corrections after today's reconciliation” (Gmail, james@) open the thread ↗
    • 10 Sep 16:17, carterandassoc@obsidianadvisory.com.au wrote, “Open accounts - book corrections after today's reconciliation” (Gmail, james@) open the thread ↗
    • 9 Sep 21:08, carterandassoc@obsidianadvisory.com.au wrote, “Open accounts - book corrections after today's reconciliation” (Gmail, james@) open the thread ↗
    • 9 Sep 17:57, we wrote, “Open accounts - book corrections after today's reconciliation” (Gmail, james@) open the thread ↗
    • 25 May 08:59, calendar-notification@google.com wrote, “Notification: AR Collections — AL BAKRAWE + FRUTULIP + Overdue Accounts... @…” (Gmail, james@) open the thread ↗
    • Last press on this trade: record a stage change, James McNamara, 27 Sep 19:48 (desk record).
  • 169.Boon Kee Supply, 228 cartons Hass avocados to KUL, flew 19 Sep: the grower's bill against the waybill (1038331)AUD 40 BUY

    We recommend: James, 1 Oct 17:36: 228: query the AUD 40. We would no query $40. The context list is long and the decision list is arbitrarily short.

    TodayDecides: JamesAnswered
    • James, 1 Oct 17:36: 228: query the AUD 40. We would no query $40. The context list is long and the decision list is arbitrarily short. (on “Boon Kee (Kuala Lumpur): Hass AUD 14,763 due tomorrow. Mercer billed 229 cartons, we ordered 228”) (decision page)
    • 18 Sep: Mercer Mooney's bill 0001-00240754 of Fri 18 Sep is AUD 9,160, which at AUD 40 a unit is 229 units; the order says 228 (85 + 143), and our own email with AWB 232-58875143 says 228, so it is AUD 40 over for Boon Kee Supply's 228 cartons Hass avocados (source: Xero bill, the order). (Gmail; Xero; trade folder)
    • 18 Sep: Invoice 1038331 to Boon Kee Supply, AUD 14,763 SALE; AUD 14,763 unpaid, due 2 Oct. (Xero)
    • 18 Sep: Bill 0001-00240754 / 1038331 from Mercer Mooney, AUD 9,160 BUY; paid in full. (Xero)
    • 7 Oct 10:34: Mandy Collins wrote: “Thanks for the update, so just to confirm - there will be no citrus arriving at Mode today?” (WhatsApp C&A / Vision new group!)
    Answered by James McNamara, Thu 1 Oct, 17:36: 228: query the AUD 40 ·
    Background
    • James, 1 Oct 17:36: 228: query the AUD 40. We would no query $40. The context list is long and the decision list is arbitrarily short.
    • Trade: 1038331 open the trade
    • 7 Oct 10:42: We wrote: “I have texted the grower to hold for now. Also I have reached out to the Malaysian Customer” (WhatsApp C&A / Vision new group!)
    • DocumentPartySideIssuedTotalUnpaid
      Bill 0001-00240754 / 1038331Mercer MooneyBUY18 SepAUD 9,160AUD 0
      Invoice 1038331Boon Kee SupplySALE18 SepAUD 14,763AUD 14,763
      Bill 00243011 / 1038331Vision InternationalFREIGHT2 OctAUD 4,368.10AUD 4,368.10
      (Xero)
    • 7 Oct 10:42, we wrote (WhatsApp C&A / Vision new group!) open the message
    • 7 Oct 10:34, Mandy Collins wrote (WhatsApp C&A / Vision new group!) open the message
    • 7 Oct 10:18, we wrote (WhatsApp C&A / Vision new group!) open the message
    • 5 Oct 15:23, Carter & Associates Finance wrote, “Re: URGENT: Xero corrections, and today’s Eastern Green receipt” (Gmail, james@) open the thread ↗
    • 2 Oct 14:29, Nathan wrote (WhatsApp C&A / Vision new group!) open the message
    • 30 Sep 20:26, Liam wrote (WhatsApp C&A / Vision new group!) open the message
    • Trade folder, Documents: 1038331_Packing_List_v1.pdf
    • Trade folder, Documents: 1038331_Commercial_Invoice_v1.pdf
    • Trade folder, PO: 1038331_PO_v1.pdf
    • Trade folder, Documents: 1038331_Packing_List_v1.docx
    • Trade folder, Documents: 1038331_Commercial_Invoice_v1.docx
    • Last press on this trade: strike the reconciliation, James McNamara, 6 Oct 19:24 (desk record).
  • 170.Zaynco: buyer sought for extra 192 offered for weekend, no trade numberno settlement due yet

    We recommend: Quenton to chase Zaynco now: no answer since 1 Oct, no invoice or bill ever opened for this.

    8 days overdueDecides: QuentonAnswered
    • 1 Oct 11:33: Stefan Zayn: "I am working on it" and "Hopefully will get an answer soon" on the extra 192. (WhatsApp CARTERS & DOC / ZaynCo)
    • 1 Oct 11:37: We replied: "Ok mate" with no further question asked. (WhatsApp CARTERS & DOC / ZaynCo)
    • 4 Oct 11:59: Stefan Zayn: "Good day", no update on the buyer or the 192. (WhatsApp CARTERS & DOC / ZaynCo)
    • 7 Oct 06:03: No invoice, bill or credit note linked to this item in Xero. (Xero)
    Answered by the desk, 7 Oct 12:18 Sydney, under James's standing ruling, Wed 7 Oct, 12:18: Closed: the weekend offer has passed ·
    Background
  • 171.FloraCrest Global: invoice FOB Melbourne, dated 9 March? (1038060)AUD 31,632 SALE

    We recommend: Yes: correct the commercial invoice to FOB Melbourne, dated 9 March, before it goes to FloraCrest, because the sale was FOB Melbourne and the goods flew on 9 March.

    3 days overdueDecides: JamesAnswered
    • James, 1 Oct 17:44: Did it go? If so, invoice. Why are you asking me? (on “FloraCrest Global, New Delhi: mixed stonefruit, pears and grapes, flew 9 Mar (1038060)”) (decision page)
    • 26 Feb 2026: The desk's commercial invoice reads CPT New Delhi and is dated 26 February; AUD 39,888 then covered 1,152 cartons including Red Globe grapes. (ready-for-James list, 5 Oct (https://drive.google.com/file/d/1GIvNjtPJTfZVOP5wNMpgVf7pcZjUY4I-/view))
    • 5 Mar 2026: Vision advised the Red Globe grapes would not fly. (Gmail thread 19cc0bc3c0a0f308)
    • 9 Mar 2026: 964 cartons flew on AI309, air waybill 098-30152021: AUD 31,632 on nine lines. (commercial invoice lines; trade folder)
    • 5 Oct 2026: Quenton approved the sale FOB Melbourne, and freight was billed to the buyer's forwarder. (ready-for-James list, 5 Oct (https://drive.google.com/file/d/1GIvNjtPJTfZVOP5wNMpgVf7pcZjUY4I-/view))
    Answered by the desk, 7 Oct 12:18 Sydney, under James's standing ruling, Wed 7 Oct, 12:18: Yes: FOB Melbourne, dated 9 March ·
    Background
    • Yes: correct the commercial invoice to FOB Melbourne, dated 9 March, before it goes to FloraCrest, because the sale was FOB Melbourne and the goods flew on 9 March.
    • Trade: 1038060 open the trade
    • 5 Oct 2026: No Xero invoice exists for 1038060; the Obsidian email waiting on this page asks for it dated 9 March. (Xero; desk approval queue)
    • The draft waiting on this page: "Obsidian: five Xero changes in one email", item 5b. open the drafts
    • DocumentPartySideIssuedTotalUnpaid
      Bill 1038060Gongshi Agriculture GroupBUY28 FebAUD 3,108AUD 0
      Bill 16230Mattina FreshBUY1 MarAUD 6,048AUD 0
      (Xero)
    • Not known: no customer invoice for this trade is in Xero.
    • 30 Jul 13:26, Accounts wrote, “RE: Outstanding payment - Request for the copy of outstanding invoices” (Gmail, james@) open the thread ↗
    • 29 Jul 12:25, Carter & Associates Finance wrote, “Re: Outstanding payment - Request for the copy of outstanding invoices” (Gmail, james@) open the thread ↗
    • 29 Jul 11:26, we wrote, “Fwd: Outstanding payment - Request for the copy of outstanding invoices” (Gmail, james@) open the thread ↗
    • 7 Jul 12:39, Accounts wrote, “RE: Outstanding payment - Request for the copy of outstanding invoices” (Gmail, james@) open the thread ↗
    • 6 Jul 18:44, Carter & Associates Finance wrote, “Re: Outstanding payment - Request for the copy of outstanding invoices” (Gmail, james@) open the thread ↗
    • 2 Jul 09:21, Accounts wrote, “RE: Outstanding payment - Request for the copy of outstanding invoices” (Gmail, james@) open the thread ↗
    • Last press on this trade: strike the reconciliation, James McNamara, 6 Oct 19:20 (desk record).
  • 172.Vision rates: three conflicts (Perth to Kuala Lumpur AKE, Melbourne to Jebel Ali, AKE handling)FREIGHT rates

    We recommend: Use Vision's latest sheet, issued 5 Oct, for all three, because a later sheet stands over an earlier figure given in a message.

    3 days overdueDecides: JamesAnswered
    • 2 Oct 2026: Perth to Kuala Lumpur AKE: Nathan quoted AUD 1.80 all in on WhatsApp; Liam replied 29 seconds later "refer to our chat for the actual all in", which is not on the record. (WhatsApp C&A / Vision new group!; desk rate card)
    • 24 Sep 2026: Melbourne to Jebel Ali 40' reefer: Liam gave AUD 24,000 all in, origins at MODE included. (WhatsApp Liam James Q group; desk rate card)
    • 5 Oct 2026: Vision's sheet of 5 Oct carries both lanes itemised: Perth to Kuala Lumpur AKE at an 800 kg minimum (row 52), Melbourne to Jebel Ali 40RF (row 48). (Vision rate sheet 5 Oct (Gmail 1a10adb1d0b3ec69); desk rate card)
    • 5 Oct 2026: AKE handling: Liam's covering email says the handling column is the PMC figure until AKE and PMC are split; the split sheet is drafted to him on this page. (Gmail 1a10adb1d0b3ec69; ready_for_james_0610)
    Answered by the desk, 7 Oct 12:18 Sydney, under James's standing ruling, Wed 7 Oct, 12:18: Yes: Vision's 5 Oct sheet stands for all three ·
    Background
    • Use Vision's latest sheet, issued 5 Oct, for all three, because a later sheet stands over an earlier figure given in a message.
    • The draft waiting on this page: "Vision: rate sheet with AKE and PMC handling split". open the drafts
    • Not known: no mail or WhatsApp on the desk is linked to this item.
  • 173.ENE Trade: payment term from invoice or from arrival?AUD 42,792 SALE

    We recommend: Decide which 14-day basis stands, and have the other record corrected; the revised invoice (AUD 42,792) went to Matt Choi today, so the term printed on it should match.

    2 days overdueDecides: JamesAnswered
    • 7 Oct 2026: Xero reads 14 days from invoice; the desk record reads 14 days from arrival at Busan. (Open items list, 7 Oct 2026 (call notes and working session))
    • 7 Oct 2026: Invoice 1038317: AUD 30,000 paid; revised invoice AUD 42,792 sent 7 Oct (Gmail 1a113d62). (Gmail 1a113d62)
    Answered by James McNamara, Fri 9 Oct, 06:14: 14 days from arrival at Busan (record) ·
    Background
    • Decide which 14-day basis stands, and have the other record corrected; the revised invoice (AUD 42,792) went to Matt Choi today, so the term printed on it should match.
    • Not known: no mail or WhatsApp on the desk is linked to this item.
  • 174.Give the desk its own Xero connection (read, and draft invoices)?no amount

    We recommend: Yes: build the desk its own Xero connection that reads and drafts invoices, because today it reads Xero only through the old system and cannot raise an invoice itself.

    TodayDecides: JamesAnswered
    • 30 Sep 2026: James asked how to give the estate complete Xero access; still read-only, blocking the Obsidian corrections and the 1038334 and 1038335 sales invoices. (task register C15, 5 Oct)
    • 5 Oct 2026: The desk has no Xero sign-in page of its own; its Xero reads go through the old system's token. (desk code (seed/lib/xero.mjs), checked 5 Oct)
    • 5 Oct 2026: Once the page is built, the one step left for James: open it on the desk and approve the connection in Xero, signed in as james@carterandassoc.com.au. (desk build)
    Answered by the desk, 7 Oct 12:18 Sydney, under James's standing ruling, Wed 7 Oct, 12:18: Yes: the desk builds its own Xero connection ·
    Background
    • Yes: build the desk its own Xero connection that reads and drafts invoices, because today it reads Xero only through the old system and cannot raise an invoice itself.
    • Not known: no mail or WhatsApp on the desk is linked to this item.
  • 175.Per-invoice terms: answer the open decisionsno amount

    We recommend: Answer the open terms decisions by Fri 9 Oct, because the terms letters must be out by then for the 1 Nov start.

    TodayDecides: JamesAnswered
    • 7 Oct 2026: Start 1 Nov; letters out by 9 Oct. (Working session)
    • 7 Oct 2026: Open: interest, claim windows, arbitration, Asia terms, sea 50%, customers who do not accept. The full set of nine is in the working session. (Working session)
    Answered by the desk, 7 Oct 12:18 Sydney, under James's standing ruling, Wed 7 Oct, 12:18: Merged: each terms question stands on its own card ·
    Background
    • Answer the open terms decisions by Fri 9 Oct, because the terms letters must be out by then for the 1 Nov start.
    • Not known: no mail or WhatsApp on the desk is linked to this item.
  • 176.Prime Orchards, 1,520 trays Avocado to HKG, flew 7 Aug: shipped and not invoiced (1038301)AUD 12,474.35 FREIGHT

    We recommend: Act on James's ruling of 2 Oct 11:44: Quenton has asked for the original sale price. Will revert.

    TodayDecides: JamesAnswered
    • James, 2 Oct 11:44: None of the above: see my note. Quenton has asked for the original sale price. Will revert. (on “Prime Orchards, Hong Kong: 1,520 trays Hass avocados, flew 7 Aug (1038301)”) (decision page)
    • 7 Aug: Prime Orchards: 1,520 trays Avocado flew Fri 7 Aug on CX150, AWB 160-13159171 and has no customer invoice in Xero 63 days later; no sell price is set on it (source: the shipment on the trade). (Gmail; Xero; trade folder)
    • 26 Aug: Bill 00241787 from Vision International, AUD 12,474.35 FREIGHT; AUD 12,474.35 unpaid, due 26 Aug. (Xero)
    • 7 Aug 19:45: We wrote, “Air freight documents tonight - four sell prices are all that is missing”: “Prime Orchards second consignment, 749 trays, AWB 618-55465373, at AUD 21.00 = AUD 15,729; listed as ready to invoice now.” (Gmail, james@)
    • 22 Sep 15:18: carterandassoc@obsidianadvisory.com.au wrote, “AP/AR Report 22/09/2026”: “(no specific reference to 1038331 in this message) AP/AR report cover note from Atul Sangvekar (Obsidian Advisory) dated 22/09/2026; figures only in linked Google Sheets (AR and AP) and attached xlsx files; body names…” (Gmail, james@)
    Answered by the desk, 7 Oct 12:18 Sydney, under James's standing ruling, Wed 7 Oct, 12:18: Merged into Quenton's card: the original Prime Orchards sale price ·
    Background
    • Trade: 1038301 open the trade
    • DocumentPartySideIssuedTotalUnpaid
      Bill 00241787Vision InternationalFREIGHT26 AugAUD 12,474.35AUD 12,474.35
      (Xero)
    • Not known: no customer invoice for this trade is in Xero.
    • Not known: no grower bill for this trade is in Xero.
    • 22 Sep 15:18, carterandassoc@obsidianadvisory.com.au wrote, “AP/AR Report 22/09/2026” (Gmail, james@) open the thread ↗
    • 21 Sep 16:15, carterandassoc@obsidianadvisory.com.au wrote, “AP/AR Report 21/09/2026” (Gmail, james@) open the thread ↗
    • 18 Sep 18:08, carterandassoc@obsidianadvisory.com.au wrote, “AP/AR Report 18/09/2026” (Gmail, james@) open the thread ↗
    • 9 Sep 18:13, carterandassoc@obsidianadvisory.com.au wrote, “AP/AR Report 09/09/2026” (Gmail, james@) open the thread ↗
    • 9 Sep 13:41, carterandassoc@obsidianadvisory.com.au wrote, “Re: Commercial Invoice Required – PRIME ORCHARDS (CHINA) LIMITED” (Gmail, james@) open the thread ↗
    • 9 Sep 13:41, Carter & Associates Finance wrote, “Re: Commercial Invoice Required – PRIME ORCHARDS (CHINA) LIMITED” (Gmail, exports@) open the thread ↗
    • Trade folder, Freight: Vision_International_Forwarding_2026-08-26_12474.35.PDF
    • Trade folder, Documents: 1038301_Packing_List_v1.pdf
    • Trade folder, Documents: 1038301_Commercial_Invoice_v1.pdf
    • Trade folder, PO: 1038301_PO_v1.pdf
    • Trade folder, Documents: 1038301_Packing_List_v1.docx
    • Last press on this trade: strike the reconciliation, James McNamara, 6 Oct 19:23 (desk record).
  • 177.Al Bakrawe: outstanding invoices chased since 1 OctAUD 101,381 owed to us

    We recommend: Chase Al Bakrawe for transfer proof before 16 Oct: no invoice or bill is linked in Xero to confirm the AUD 101,381.

    Fri 16 OctDecides: QuentonAnswered
    • 1 Oct: Al Bakrawe said funds were ready and named each invoice, including AUD 22,464 on 1037889. (WhatsApp Al Bakrawe)
    • 7 Oct: No invoice, bill or credit note is linked to this trade in Xero. (Xero)
    • 16 Oct: Disputed invoices are to stay off the Today list until this date. (desk record)
    Answered by the desk, 7 Oct 12:18 Sydney, under James's standing ruling, Wed 7 Oct, 12:18: Merged into Quenton's Al Bakrawe remittance chase ·
    Background
    • Chase Al Bakrawe for transfer proof before 16 Oct: no invoice or bill is linked in Xero to confirm the AUD 101,381.
    • Open: Await Al Bakrawe transfer of AUD 101,381
    • Not known: which invoices beyond 1037889 make up the full AUD 101,381.
    • Not known: whether any transfer has actually reached our bank.
  • bc:bill_check:25789a10-79a9-42d7-aac6-b3b970cd52b6: Noted on the trade, not raised with Vision. AUD 1,257.44 over the card on 1038294; bill 00241380 is paid in full. James, 5 Oct 21:37 Sydney, on the Vision bill queries: "We are not going to bother vision"; "we do not send an email" (Approve items apr_a52e28b8, apr_61bd5800); a bill difference is weighed and noted, not queried by a rule. (the desk, 7 Oct 12:18 Sydney, under James's standing ruling, Wed 7 Oct, 12:18)
  • bc:bill_check:0d9ef02e-93fe-469f-abe0-4bab4c84c6f1: Noted on the trade, not raised with Vision. AUD 376.80 over the card on 1038307. James, 5 Oct 21:37 Sydney, on the Vision bill queries: "We are not going to bother vision"; "we do not send an email" (Approve items apr_a52e28b8, apr_61bd5800); a bill difference is weighed and noted, not queried by a rule. (the desk, 7 Oct 12:18 Sydney, under James's standing ruling, Wed 7 Oct, 12:18)
  • bc:bill_check:17bbe27f-5f13-4656-b5a8-72226a95b04e: Noted on the trade, not raised with Vision. AUD 67.15 over the card on 1038316, immaterial. James, 5 Oct 21:37 Sydney, on the Vision bill queries: "We are not going to bother vision"; "we do not send an email" (Approve items apr_a52e28b8, apr_61bd5800); a bill difference is weighed and noted, not queried by a rule. (the desk, 7 Oct 12:18 Sydney, under James's standing ruling, Wed 7 Oct, 12:18)
  • bc:bill_check:546cf6ac-21c5-4fc6-93c2-de13f621fca4: Noted on the trade, not raised with Vision. AUD 105 over the card on 1038332: AUD 90 is the 1,000 kg minimum and AUD 15 the processing fee (Liam Fraser, 5 Oct). No credit note is asked for AUD 15. James, 5 Oct 21:37 Sydney, on the Vision bill queries: "We are not going to bother vision"; "we do not send an email" (Approve items apr_a52e28b8, apr_61bd5800); a bill difference is weighed and noted, not queried by a rule. (the desk, 7 Oct 12:18 Sydney, under James's standing ruling, Wed 7 Oct, 12:18)
  • bc:bill_check:0501073f-971c-44e8-b8e6-a2c87eab74de: Noted on the trade, not raised with Vision. AUD 87 over the 960 kg card rate on 1038330 is the 1,000 kg minimum (Liam Fraser, 5 Oct 12:21). James, 5 Oct 21:37 Sydney, on the Vision bill queries: "We are not going to bother vision"; "we do not send an email" (Approve items apr_a52e28b8, apr_61bd5800); a bill difference is weighed and noted, not queried by a rule. (the desk, 7 Oct 12:18 Sydney, under James's standing ruling, Wed 7 Oct, 12:18)
  • bc:bill_check:7628f8d9-3979-4f2e-9da4-b7c42a6d6f8f: Noted on the trade, not raised with Vision. AUD 0.24 over the card on 1038301, immaterial. James, 5 Oct 21:37 Sydney, on the Vision bill queries: "We are not going to bother vision"; "we do not send an email" (Approve items apr_a52e28b8, apr_61bd5800); a bill difference is weighed and noted, not queried by a rule. (the desk, 7 Oct 12:18 Sydney, under James's standing ruling, Wed 7 Oct, 12:18)

Payment reminders: what the next pass sends

Reminders off

CustomerInvoiceAmountDays overdueSend dateReminderThe check also weighs
Sky Fresh-Fruits Import & Exp.1038091 AUD 38,686.40 192 Today Fri 9 Oct, next passDay 7, firm nothing found
Sky Fresh-Fruits Import & Exp.1038157 AUD 19,714.00 132 Today Fri 9 Oct, next passDay 7, firm nothing found
Eastern Green Marketing Pte. Ltd.1038315 AUD 28,769.62 37 Today Fri 9 Oct, next passDay 7, firm nothing found

Not chased, raised to James (5)

CustomerInvoiceAmountDays overdueWhy
Premier Fresh Mart Pte Ltd1037797AUD 7,222.00378a claim is open on its trade (an open item naming a dispute: "Premier Fresh Mart disputes the AUD 7,222.00 still owed on 1037797 (wrong flight details, no documents, storage): credit it, contest it, or write it off? The AUD 534.00): not chased, raised to James
Al Bakrawe General Trading Llc1038095A+BAUD 88,011.00162a claim is open on its trade (an open item naming a dispute: "Al Bakrawe: disputed invoices (1038095A+B and others) on Today or not?"; an open item naming a dispute: "Al Bakrawe watermelons: invoiced on gross or net weight? Quento): not chased, raised to James
Al Bakrawe General Trading Llc1038158AUD 13,370.00111a claim is open on its trade (an open item naming a dispute: "Al Bakrawe: disputed invoices (1038095A+B and others) on Today or not?"; an open item naming a dispute: "Al Bakrawe watermelons: invoiced on gross or net weight? Quento): not chased, raised to James
B L Naidu & Sons Ltd1038285RAUD 23,439.0049a claim is open on its trade (an open item naming a dispute: "A captured message may affect trade 1038246: Customer requesting credit notes for settlement of disputed invoices"; an open item naming a dispute: "A captured message m): not chased, raised to James
B L Naidu & Sons Ltd1038246AUD 20,128.0049a claim is open on its trade (an open item naming a dispute: "A captured message may affect trade 1038246: Customer requesting credit notes for settlement of disputed invoices"; an open item naming a dispute: "A captured message m): not chased, raised to James
12 overdue invoices not in the next pass, and why
CustomerInvoiceDays overdueWhy not
Sky Fresh-Fruits Import & Exp.1037812346being corrected on our side (Still open: Sky Fresh: the AUD 14,028.00 receipt was moved from 1037812 to 1037827 on 29 Jul. Put it back and chase Sky Fresh for 1037827, or leave it and chase); nothing is asked until it is
Priority Produce1037833337their account is settled by netting (netted against the tossing and cartage bills they send us (brief of 29 Sep 2026))
Priority Produce1037928283their account is settled by netting (netted against the tossing and cartage bills they send us (brief of 29 Sep 2026))
Eastern Green Marketing Pte. Ltd.103829050being corrected on our side (Still open: Did your 16 Sep approval of the 23 AR corrections ("Everything else is correct") cover 1038290?.); nothing is asked until it is
Eastern Wealth Trading Hong Kong Limited103830347a draft or decision about their payment is waiting for James to decide: "Ask Eastern Wealth for payment date on 1038303"
Total Fresh Connection Pte Ltd103830747a payment is on its way: their email of Wed 30 Sep ("Re: Follow-Up: Credit Note for Invoice 1038307") says a payment is made or coming
Anusaya Fresh India Private Limited103829346we wrote about it on Fri 9 Oct; the next waits 5 days
Anusaya Fresh India Private Limited103829124we wrote about it on Fri 9 Oct; the next waits 5 days
Total Fresh Connection Pte Ltd103832614we wrote about it on Tue 6 Oct; the next waits 5 days
Eastern Green Marketing Pte. Ltd.103831810we wrote about it on Tue 6 Oct; the next waits 5 days
Boon Kee Supply Sdn Bhd10383317our copy of Xero holds no state for this invoice, so nothing is said about it
Eastern Green Marketing Pte. Ltd.10383321our copy of Xero holds no state for this invoice, so nothing is said about it

Ready to send

Invoice reminders

CustomerInvoiceAmountDays overdueRung
Total Fresh Connection Pte Ltd 1038326 AUD 19,532.00 14 Day 7, firm Read, then press Send
Eastern Green Marketing Pte. Ltd. 1038318 AUD 76,898.00 10 Day 7, firm Read, then press Send
Boon Kee Supply Sdn Bhd 1038331 AUD 14,763.00 7 Day 7, firm Read, then press Send
Eastern Green Marketing Pte. Ltd. 1038332 AUD 7,410.00 1 Day 1, polite Read, then press Send

Each overdue invoice, on its own ladder

Al Bakrawe General Trading Llc

  • 1038095A+B, AUD 88,011.00, due 30 Apr, 162 days overdue held: disputed, this invoice alone

    1. Day 1, polite, 1 May: held: disputed
    2. Day 7, firm, 7 May: held: disputed
    3. Day 15, General Manager, 15 May: held: disputed
    4. Day 30, formal, 30 May: held: disputed
    5. Day 60, insurer decision, 29 Jun: held: disputed (over AUD 5,000)
    6. Day 90, internal, 29 Jul: held: disputed

  • 1038158, AUD 13,370.00, due 20 Jun, 111 days overdue held: disputed, this invoice alone

    1. Day 1, polite, 21 Jun: held: disputed
    2. Day 7, firm, 27 Jun: held: disputed
    3. Day 15, General Manager, 5 Jul: held: disputed
    4. Day 30, formal, 20 Jul: held: disputed
    5. Day 60, insurer decision, 19 Aug: held: disputed (over AUD 5,000)
    6. Day 90, internal, 18 Sep: held: disputed

Anusaya Fresh India Private Limited

  • 1038293, USD 36,300.00, due 24 Aug, 46 days overdue

    1. Day 1, polite, 25 Aug: passed
    2. Day 7, firm, 31 Aug: passed
    3. Day 15, General Manager, 8 Sep: passed
    4. Day 30, formal, 23 Sep: decision due
    5. Day 60, insurer decision, 23 Oct: waiting
    6. Day 90, internal, 22 Nov: waiting

  • 1038291, USD 10,930.00, due 15 Sep, 24 days overdue

    1. Day 1, polite, 16 Sep: passed
    2. Day 7, firm, 22 Sep: passed
    3. Day 15, General Manager, 30 Sep: decision due
    4. Day 30, formal, 15 Oct: waiting
    5. Day 60, insurer decision, 14 Nov: waiting
    6. Day 90, internal, 14 Dec: waiting

B L Naidu & Sons Ltd

  • 1038246, AUD 20,128.00, due 21 Aug, 49 days overdue held: disputed, this invoice alone

    1. Day 1, polite, 22 Aug: held: disputed
    2. Day 7, firm, 28 Aug: held: disputed
    3. Day 15, General Manager, 5 Sep: held: disputed
    4. Day 30, formal, 20 Sep: held: disputed
    5. Day 60, insurer decision, 20 Oct: held: disputed (over AUD 5,000)
    6. Day 90, internal, 19 Nov: held: disputed

  • 1038285R, AUD 23,439.00, due 21 Aug, 49 days overdue held: disputed, this invoice alone

    1. Day 1, polite, 22 Aug: held: disputed
    2. Day 7, firm, 28 Aug: held: disputed
    3. Day 15, General Manager, 5 Sep: held: disputed
    4. Day 30, formal, 20 Sep: held: disputed
    5. Day 60, insurer decision, 20 Oct: held: disputed (over AUD 5,000)
    6. Day 90, internal, 19 Nov: held: disputed

Boon Kee Supply Sdn Bhd

  • 1038331, AUD 14,763.00, due 2 Oct, 7 days overdue

    1. Day 1, polite, 3 Oct: passed
    2. Day 7, firm, 9 Oct: ready to send
    3. Day 15, General Manager, 17 Oct: waiting
    4. Day 30, formal, 1 Nov: waiting
    5. Day 60, insurer decision, 1 Dec: waiting (over AUD 5,000)
    6. Day 90, internal, 31 Dec: waiting

Eastern Green Marketing Pte. Ltd.

  • 1038290, AUD 15,025.50, due 20 Aug, 50 days overdue

    1. Day 1, polite, 21 Aug: passed
    2. Day 7, firm, 27 Aug: passed
    3. Day 15, General Manager, 4 Sep: passed
    4. Day 30, formal, 19 Sep: decision due
    5. Day 60, insurer decision, 19 Oct: waiting (over AUD 5,000)
    6. Day 90, internal, 18 Nov: waiting

  • 1038315, AUD 28,769.62, due 2 Sep, 37 days overdue

    1. Day 1, polite, 3 Sep: passed
    2. Day 7, firm, 9 Sep: passed
    3. Day 15, General Manager, 17 Sep: passed
    4. Day 30, formal, 2 Oct: decision due
    5. Day 60, insurer decision, 1 Nov: waiting (over AUD 5,000)
    6. Day 90, internal, 1 Dec: waiting

  • 1038318, AUD 76,898.00, due 29 Sep, 10 days overdue

    1. Day 1, polite, 30 Sep: sent
    2. Day 7, firm, 6 Oct: ready to send
    3. Day 15, General Manager, 14 Oct: waiting
    4. Day 30, formal, 29 Oct: waiting
    5. Day 60, insurer decision, 28 Nov: waiting (over AUD 5,000)
    6. Day 90, internal, 28 Dec: waiting

  • 1038332, AUD 7,410.00, due 8 Oct, 1 days overdue

    1. Day 1, polite, 9 Oct: ready to send
    2. Day 7, firm, 15 Oct: waiting
    3. Day 15, General Manager, 23 Oct: waiting
    4. Day 30, formal, 7 Nov: waiting
    5. Day 60, insurer decision, 7 Dec: waiting (over AUD 5,000)
    6. Day 90, internal, 6 Jan: waiting

Eastern Wealth Trading Hong Kong Limited

  • 1038303, AUD 18,260.00, due 23 Aug, 47 days overdue

    1. Day 1, polite, 24 Aug: passed
    2. Day 7, firm, 30 Aug: passed
    3. Day 15, General Manager, 7 Sep: passed
    4. Day 30, formal, 22 Sep: decision due
    5. Day 60, insurer decision, 22 Oct: waiting (over AUD 5,000)
    6. Day 90, internal, 21 Nov: waiting

Premier Fresh Mart Pte Ltd

  • 1037797, AUD 7,222.00, due 26 Sep, 378 days overdue held: disputed, this invoice alone

    1. Day 1, polite, 27 Sep: held: disputed
    2. Day 7, firm, 3 Oct: held: disputed
    3. Day 15, General Manager, 11 Oct: held: disputed
    4. Day 30, formal, 26 Oct: held: disputed
    5. Day 60, insurer decision, 25 Nov: held: disputed (over AUD 5,000)
    6. Day 90, internal, 25 Dec: held: disputed

Priority Produce

  • 1037833, AUD 840.00, due 6 Nov, 337 days overdue

    1. Day 1, polite, 7 Nov: passed
    2. Day 7, firm, 13 Nov: passed
    3. Day 15, General Manager, 21 Nov: passed
    4. Day 30, formal, 6 Dec: passed
    5. Day 60, insurer decision, 5 Jan: not needed: under AUD 5,000
    6. Day 90, internal, 4 Feb: decision due

  • 1037928, AUD 17,606.00, due 30 Dec, 283 days overdue

    1. Day 1, polite, 31 Dec: passed
    2. Day 7, firm, 6 Jan: passed
    3. Day 15, General Manager, 14 Jan: passed
    4. Day 30, formal, 29 Jan: passed
    5. Day 60, insurer decision, 28 Feb: decision due (over AUD 5,000)
    6. Day 90, internal, 30 Mar: decision due

Sky Fresh-Fruits Import & Exp.

  • 1037812, AUD 14,028.00, due 28 Oct, 346 days overdue

    1. Day 1, polite, 29 Oct: passed
    2. Day 7, firm, 4 Nov: passed
    3. Day 15, General Manager, 12 Nov: passed
    4. Day 30, formal, 27 Nov: passed
    5. Day 60, insurer decision, 27 Dec: decision due (over AUD 5,000)
    6. Day 90, internal, 26 Jan: decision due

  • 1038091, AUD 38,686.40, due 31 Mar, 192 days overdue

    1. Day 1, polite, 1 Apr: passed
    2. Day 7, firm, 7 Apr: passed
    3. Day 15, General Manager, 15 Apr: passed
    4. Day 30, formal, 30 Apr: passed
    5. Day 60, insurer decision, 30 May: decision due (over AUD 5,000)
    6. Day 90, internal, 29 Jun: decision due

  • 1038157, AUD 19,714.00, due 30 May, 132 days overdue

    1. Day 1, polite, 31 May: passed
    2. Day 7, firm, 6 Jun: passed
    3. Day 15, General Manager, 14 Jun: passed
    4. Day 30, formal, 29 Jun: passed
    5. Day 60, insurer decision, 29 Jul: decision due (over AUD 5,000)
    6. Day 90, internal, 28 Aug: decision due

Total Fresh Connection Pte Ltd

  • 1038307, AUD 1,084.05, due 23 Aug, 47 days overdue

    1. Day 1, polite, 24 Aug: passed
    2. Day 7, firm, 30 Aug: passed
    3. Day 15, General Manager, 7 Sep: passed
    4. Day 30, formal, 22 Sep: decision due
    5. Day 60, insurer decision, 22 Oct: waiting
    6. Day 90, internal, 21 Nov: waiting

  • 1038326, AUD 19,532.00, due 25 Sep, 14 days overdue

    1. Day 1, polite, 26 Sep: passed
    2. Day 7, firm, 2 Oct: ready to send
    3. Day 15, General Manager, 10 Oct: waiting
    4. Day 30, formal, 25 Oct: waiting
    5. Day 60, insurer decision, 24 Nov: waiting (over AUD 5,000)
    6. Day 90, internal, 24 Dec: waiting